Kathleen O’Connor koconno87@comcast.net220 4th Street / Pennsburg, PA 18073 / 267-372-9690 / http://www.linkedin.com/in/kathleen-o-connor

Volunteer and Events Manager

Customer-oriented Volunteer & Events Manager with complex problem solving skills and dedication to producing high quality results. Energetic professional that specializes in identifying & improving needs through planning, prioritizing and setting goals to elicit optimal quality care for volunteer programs. Qualifications include:

Social Media Presence / Strong Organizational Skills / Volunteer Recruitment and Training / Event Planning / HR Management for Volunteers/ Works IndependentlyPublic Speaking and Networking / Leadership and Development/ Microsoft Office and Photo Editing / Volunteer Database Management / Support Group Facilitation

Professional Experience

Caring Hospice- Edison, NJVolunteer Coordinator 2014-2015Recruited, trained, and coordinated 50+ hospice volunteers, which targeted patients with life-limiting illnesses and their families facing end-of-life issues. Customer- oriented professional who specializes in planning and setting goals to execute successful marketing events for diverse audiences to generate business referrals. Provided assistance to individuals across the age span to achieve their full-potential through community based volunteerism.

Planned and executed successful monthly marketing events on the needs of veterans, and volunteerism which generated 15% increase in program profitability within two calendar years

Developed initial student internship guidelines for 2 colleges while working with the alumni association, student affairs and career placement offices which generated 20 volunteers within 1 calendar year

Developed volunteer curriculum for initial training and continual education for 50+ volunteers with successful compliance during the annual federal and state inspections

Optum and Palliative Hospice Care- King of Prussia, PA Volunteer Coordinator 2011-2014Recruited, trained and coordinated 80+ hospice volunteers, which targeted patients with life-limiting illnesses and their families facing end-of-life issues. Customer- oriented professional who specializes in planning and setting goals to execute successful marketing events for diverse audiences to generate business referrals. Provided assistance to individuals across the age to span to achieve their full-potential through community based volunteerism

Developed initial student internship guidelines for 3 colleges working with the alumni association, student affairs and career placement offices which generated 50 volunteers within 3 calendar years

Successfully provided leadership for implementation of the National Hospice Recognition Program We Honor Veterans Program which received level four achievement through staff and volunteer education, veteran focused marketing events and internal quality improvement programs within 1 calendar year

Strong commitment and accountable for community volunteerism which exceeded company standards through obtaining the highest number of volunteers hours throughout 12 programs

Successfully counseled, advised, and assessed 15 students and adult volunteers with various types of disabilities for volunteer placement within two calendar years

Planned and executed successful monthly marketing events on the needs of veterans, and volunteerism which generated 10% increase in program profitability within three calendar years

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Odyssey Hospice- Wilmington, DE Volunteer Coordinator 2010-2011Recruited, trained and coordinated 40+ hospice volunteers, which targeted patients with life-limiting illnesses and their families facing end-of-life issues.

Exceeded standards through maintaining the highest number of volunteers hours throughout 5 programs

Care Alternatives Hospice- Fort Washington, PA Volunteer Coordinator 2007-2009

Exceeded standards through maintaining the highest number of volunteer hours through 6 programs Developed and executed high school volunteer program in which increased 10 % program volunteers hours within

two calendar yearsOther Relevant Positons / Experiences

EMS Coordinator- Philadelphia, PA Coordinated, scheduled, and provided office correspondence for a hospital operations EMS program which

provided routine and emergent transports on average of 150 trips per monthNational Education Coordinator for Merck and Company- Horsham PA

Coordinated, scheduled, maintained a specialty Pharmacia program which provided educational conferences on average of 20 meetings per month

Nursing Home Director of Activities and Volunteer Services- Allentown, PA Developed and organized initial recreational therapy sensory program for an average of 30 scheduled programs

per month

Education

Temple University, Philadelphia, PA M.ED, Higher Education and Student Affairs

Part-time evening student starting classes January 2017 Program study will allow greater latitude to work with university based volunteer programs from all economic

backgrounds

Temple University, Philadelphia PABA, Journalism and Public Relations

Selected Courses:Psychology in the workplace Business Writing for non-profitsMicrosoft office, Publishing, and Photo Editing Human Resources Management

Professional Certification

Council for Certification in Volunteer Administration (pending certification Spring 2017)

Professional Affiliations

Lehigh Valley Professionals & Career Link of Montgomery Career Success GroupsMain Line Home Care and Hospice (current volunteer)