SHUBHANGI BHATNAGAR Email: bhatnagar_shubhangi@yahoo.com

Mobile No.: +918527239540

SUMMARY STATEMENT

To work with an organization where I can utilize my operational management, program development, process improvement and team leadership skills in order to achieve growth and operational excellence.

WORK EXPERIENCE

1. Presently working with AIR INDIA LTD. as Assistant Controller since February 2012 (Integrated Operation Control Centre (IOCC) at Terminal 3, INDIRA GANDHI INTERNATIONAL AIRPORT, NEW DELHI.)

Key Responsibilities:

Monitoring worldwide day to day operations with the help of a software “SABRE” in order to make sure that flight departs on time and, if not due to any given reason, then to decide the extent of delay of the particular flight.

Minimizing the consequent effect of any delayed departure from any particular station or base on the whole network of Air India Ltd. by changing type of aircraft , considering the booked load or distributing the delay between 2-3 flights to avoid various aspects such as crew duty time, weather, operational limitations at any particular station, misconnections of Passengers, etc.

Planning next day’s operations based on the available resources i.e. availability of aircraft, crew and ground equipment at various stations keeping in mind the passenger safety and convenience and on-time performance level of the airline as top most priority.

Disruption management in case of an aircraft held up at any station, non-availability of aircraft or crew lack of any other operational resource.

Keeping the contingency plan ready in the event of disruption as in case of fog or weather related disruptions.

Since Air India is considered as the second line of defence, we have to keep our selves ready in case of National Calamity like floods, earthquake, road block i.e. closure of highways due to snow fall or landslides in hills, border exigencies, Election Duty operations for security personnel etc.

Monitoring Cockpit and Cabin crew movement with the help of a system called ARMS. In the event of any disruption calculating Crew FDTL (Flight Duty Time Limitation), checking crew cross qualification, crew patterns etc.

Monitoring downlink/uplink messages (ground to air / air to ground) via ACARS and giving suitable/appropriate prompt reply to the commander of flight.

2. Worked with SHUBH YATRA, Jhansi, franchisee of YATRA.com (Jhansi, UP) from May 2009 to Jan 2011

Key Responsibilities:

Direct customer dealing Handling tailor made tour packages of Yatra.com Portal based Airline Ticketing (Domestic & International)

PROFESSIONAL QUALIFICATION

Masters of Business Administrations (Tourism Administration) from IIPS, D.A.V.V. Indore (M.P.) in the year 2009.

Completed Basic Course in Computerized Reservation System (AMADEUS) with 98% marks from Delhi Institute of Travel & Tourism Management, Governed by Delhi Tourism.

Completed Basic Course in Air Travel, Fare Calculation & Air Ticketing with 94% marks from Delhi Institute of Travel & Tourism Management, Governed by Delhi Tourism.

EDUCATIONAL QUALIFICATION

Bachelors of Science from Bundelkhand University, Jhansi (U.P.) in year 2007. 12th in (Bio Stream) Passed from U.P. Board, in year 2004. 10th in (Science Stream) Passed from U.P. Board, in year 2002.

SUMMER TRAINING

Completed 2 months Summer Training in TRAIL BLAZER TOURS INDIA PVT LTD, NEW DELHI: Operational aspects of a travel agency Inbound and Domestic tour handling

COMPUTER AWARENESS

MS-OFFICE, Internet and basic fundamental knowledge Working knowledge of software like AMADEUS, SABRE, ARMS

AWARDS RECIEVED

First position in the exam of Computerized Reservation System (AMADEUS) and scored 98% marks, conducted by DITTM, New Delhi, governed by Delhi Tourism.

Inter Degree College Debate championship Award in year 2007. Award for extempore debate in year 2006. Governor Award for Scout n Guide in year 2004. Inter college Debate championship Award in year 2004

PERSONAL INFORMATION

Date of Birth : 20th Oct 1987Marital Status : MarriedHusband’s Name : Mr. Kshitij BhatnagarAddress for communication : Flat no: 234, DDA Flats, Vasant Apartments, Near Vasant Vihar, New Delhi-57Languages known : English, Hindi & French

(I hereby declare that the details mentioned above are true and correct to the best of my knowledge.)

(SHUBHANGI BHATNAGAR)