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8560 S. Yates,2N Chicago, Il 60617
Donna Marie EdwardsHighly driven and motivated with over 25 years of Customer Service and Coordinator skills. Work well under pressure with others and I am a Team player.
EXPERIENCEClerk of the Circuit Court of Cook County, Chicago,llinois Payroll Auditor 07/13/2006—11/30/2011
Responsible for daily printouts of about 1,500 employees out of 7,500 employees. Compare them to the system timekeeper’s print outs to check to make sure it is error free. If there are errors, follow up with 3 other Auditors to ensure accuracy. Also responsible for Field Audits for about 4 different departments some in the Daley
Center and some in scattered locations around the city at least at least once a month Filing, data entry, and the last year, we began Cross-training with the Payroll clerks to sit
in at their desks while they were either on Vacation or Personal Days or sick days. Also sat the in Clerk of the Courts Main Office/Human Resources light Receptionist
duties while the Administrative Assistant was off or out to lunch on vacation or when the office was shorthanded
Mayer, Brown, Rowe and Mawe Lawfirm, Chicago, IL Technical Services Dispatcher 03/99-01/04
Created and tracked all incoming calls from various Users Nationally and International Followed up with end users for resolution to ensure the calls were closed by the end of
the day. Handled about 35 to 100 calls on a daily basis. Forwarding calls to Hardware and Software Technicians. Handling of light password changes. Working via Imanage and Dk Desktop. Printed out Crystal Reports at the end of the month to compare how many calls were received and closed with how many were left open and how long did the service calls take to close. Using Word 98 and Microsoft Outlook 98.
CNA Insurance, Chicago, Illinois Technical Coordinator(Consultant) 12/97-12/98
Handled Desktop service inquires from all users National and International Ordered Computer parts from vendors such as IBM, Hewlett Packard and Compaq. Handling of about 20 to 30 calls a day along with 3 other coordinators. To assure the parts delivered in a timely fashion along with following up with the Customer to assure the parts were delivered in a timely fashion and to assure the parts were working properly
Acted as a Liason between the Employees and the Vendors. Scheduled appointments to have parts delivered or installed. Also ordered printers as well as parts as well
8560 S. Yates,2N Chicago, Il 60617
Donna Marie EdwardsHarold Washington Junior College, Associates in Liberal Arts in May, 1988
Skills
Microsoft Excel 2007 Class, Light Microsoft Word 2007 Class
8560 S. Yates,2N Chicago, Il 60617
Donna Marie EdwardsPROFESSIONAL REFERENCES Margaret Bryant Auditor Assistant ManagerClerk of the Circuit Court69 W. WashingtonChicago, Ill 60601312-603-0311
Joann PageAdministrative AssistantProvident St MelChicago, Il.312-919-7508
PERSONAL REFERENCESJennifer JacksonChicago Public Schools32 N ClarkChicago, Ill 60601773-865-3558
Brenda Erby9429 S. NormalChicago, Il 60619773-659-9530
Casemmie Cole P.O .Box Kankakee, IL 312-515-7812