RESUME

NAME ZILLUR RAHMAN

PRESENT JOB POSITION Associate Professor Department of Management Studies Indian Institute of Technology Roorkee Roorkee-247667 (India)

Fax # 91-1332- 285565Ph. # 91-1332 285081 (O), 285846(R)E-mail: zrahman786@gmail.com, yusuffdm@iitr.ernet.in

INTEREST AREAS

Strategy, Marketing and, Sustainability.

AWARDS and HONOURS

1. Awarded Emerald Literati Club 2004 Highly Commended Award for the paper “Why Large Local Conglomerates may not work in Emerging Markets “published in European Business Review, Vol.15 No. 2, 2003.

2. The paper titled “Internet-based supply chain management: using the Internet to revolutionize your business”, International Journal of Information Management, Volume 23, Issue 6, 2004 was The SCIENCEDIRECT TOP 25 HOTTEST ARTICLE within the journal for the period Oct-Dec,2004. http://top25.sciencedirect.com/subject/business-management-and-accounting/4/journal/international-journal-of-information-management/02684012/archive/2/

3. Highly Commended Award winner of the 2009 Emerald/AIMA Indian Management Research Fund Award for Rahman, Z., Kumar,I., Garg, R, and Agnihotri, A., “Investigating whether microcredit can improve the utilization of private sector health services among Indian women”. {http://info.emeraldinsight.com/research/awards/2009_aima.htm}.

4. Organizing Secretary, National Conference on Emerging Challenges for Sustainable Business, Jun 1-2, 2012, Dept. of Management Studies, IIT Roorkee.

5. Highly Commended Runners Up for 2012 Emerald/IAM South Asia Management Research Fund Award for Kumar, D., Rahman, Z., Qureshi M.N., and Katiiyar, R.,. “Problems and Prospects of Compost Marketing in Uttarakhand, India”. {http://www.emeraldinsight.com/research/awards/indianmgmt.htm}.

6. Won the First position in the team event of 10th Uttrakhand State open Squash Rackets Championship 2013, held at Squash Courts, Dayanand Stadium, Haridwar from Nov 23-24, 2013.

7. Organizing Secretary, International Conference on Research and Sustainable Business, March 8-9, 2014, Dept. of Management Studies, IIT Roorkee.

MEMBERSHIP OF COMMITTEES

1. Member, Selection Committee, School of Humanities and Social Sciences, IIT Mandi, 2010, 2011, 2012.

2. Special Invitee, Selection Committees, IIT Mandi, 2010, 2011, 2012, 2013, 2014.

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3. Member, Expert Committees for preparation of the Manual on Sewerage and Sewage Treatment- Part C: Management for Central Public Health and Environmental Engineering Organization, Ministry of Urban Development, New Delhi in collaboration with Japan International Cooperation Agency. First Edition, November 2013.

PUBLICATIONS See Appendix A

PAPERS PRESENTED AT CONFERENCES See Appendix B

BOOKS EDITED

1. Rural India- Future IT Village, Wisdom Publications, Delhi, 2006, ISBN: 81-89547-17-8.

2. Rural Technologies, Wisdom Publications, Delhi, 2007, ISBN: 81- 89547-28-3.

Ph. D GUIDANCE Awarded: 9, Ongoing: 6 See Appendix C

CONSULTANCY PROJECT

Completed

1. PI for two SHORT TERM COURSES ON STRATEGIC MANAGEMENT for Middle level managers of Damodar Valley Corporation (DVC) at DVC Training Institute, Chandrapura, Bokaro, Jharkhand from Feb 22 to Feb 25 and Feb 27 to March 02, 2006.

2. Co. PI “Technical Feasibility of Diversion of Shahadra Drain”, Chief Conservation Engineer (Water), NOIDA, Rs 2.4 Lakhs. Consultancy Project No. CED-1137/08-09.

3. Co P.I. “Rapid EIA studies for IIE Sitarganj: Modeling, Report and Other Studies”, DGM SIDCUL, Dehradun, Rs. 16 Lakhs, Consultancy Project No. CED-1005 /2010-2011, completed 2011.

4. Co P.I. “Rapid EIA studies for IIE Sitarganj: Environmental Monitoring”, DGM SIDCUL, Dehradun, Rs. 6 Lakhs, Consultancy Project No. CED-1006 /2010-2011, completed 2011.

5. Co PI, “Vetting of Design and DPR of 12, 15, &20 MLD STP’s”, Greater Noida”, Consultancy Project No. CED-1148/11-12, ongoing.

6. Co. PI, “Evaluation of Plan scheme “R&D programme in Water Sector” of MoWR during XI Plan period in respect of Central Water Commission, New Delhi. Consultancy Project No. CED-6252 /2012-2013.

7. Coordinator, Short Term Course on How to conduct research in Business organized in CEC, IIT Roorkee, from April 25-27, 2013.

8. Coordinator, Short Term Course on Seven Habits of an Effective Marketing Professional organized in CEC, IIT Roorkee, from Nov 30-Dec 01, 2013.

RESEARCH PROJECT

1. Management of Traditional Handloom Cluster in and around Roorkee, Rs. 3.5 Lakhs, April 2012 to March 2014, MHRD. Grant number: MHR04-31-412-112

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2. Study of environmental awareness and practices among the employees of the companies in select Industrial Estate in Uttarakhand, Rs 10 Lakhs, May 2014-May 2016, ICSSR. Grant number: ICS-786-MSD

EDITORIAL BOARD/REVIEWER

1. Editorial review board of “Management Decision” {Emerald}.

2. Editorial Review Board of “Services Industries Journal” {Taylor and Francis}

3. Editorial review board of “International Journal of Applied Industrial Engineering", {Information Resource Management Association}.

4. Editorial Advisory Board of “Emerging Markets Case Studies”, {Emerald}.

5. Editorial Review Board of “Journal of Hospital Administration”, {Sciedu}.

6. Editorial Board of International Journal of Corporate Strategy and Social Responsibility {Inderscience}

7. Consulting Editor, FWU Journal of Social Sciences.

8. International Journal for Healthcare Quality Assurance {Emerald}

9. Journal of Financial Services Marketing {Henry Stewart Publications};

10. International Journal of Information Management {Science Direct}

11. Clinical Governance: An International Journal {Emerald}

12. The TQM Journal {Emerald}

13. International Journal of Physical Distribution and Logistics Management {Emerald}

14. Benchmarking: An International Journal {Emerald}

15. International Journal of Bank Marketing {Emerald}

16. International Journal of Quality and Reliability Management {Emerald}

17. Marketing Intelligence and Planning

MEMBERSHIP OF PROFESSIONAL BODIES

Life Member of Indian Society for Training and Development

APPENDIX A

PUBLICATIONS

1. Kamboj, S., Yadav, M., Rahman, Z., and Goyal P., “Impact of Social CRM Capabilities on Firm Performance: Examining the Mediating role of Co-created Customer Experience”, International Journal of Information Systems in the Service Sector {IGI Global}, 2016, Vol. 8, Iss. , pp.

2. Kumar, V., Rahman, Z., “Stakeholder Identification and Classification: A Sustainable Marketing Perspective”, Management Research Review {Emerald}, 2016, Vol. 39, Iss.1, pp.

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3. Kaushik, A.K., Rahman, Z., “Are Street Vendors really Innovative towards Self-service Technology?” Information Technology for Development {T&F}, 2015, Vol.21, Iss.4, pp.

4. Kumar, V., Rahman, Z., “Zero-B: Introducing Green Innovation in Water Purifiers”, South Asian Journal of Business and Management Cases {Forthcoming}, 2015, Vol.4, Iss.2, pp.

5. Kumar, D., Rahman, Z., “Sustainability adoption through buyer supplier relationship across supply chain: A literature review and conceptual framework”, International Strategic Management Review {Forthcoming}, 2015, Vol.3, Iss.2, pp.

6. Joshi, Y., Rahman, Z., “Factors Affecting Green Purchase Behaviour and Future Research Directions”, International Strategic Management Review {Forthcoming}, 2015, Vol.3, Iss.2, pp.

7. Agrawal, A. K., Rahman, Z., “Roles and Resource Contributions of Customers in Value Co-creation”, International Strategic Management Review {Sciencedirect}, 2015, Vol.3, Iss.2, pp.

8. Kaushik, A. K., Rahman, Z., "An Alternate Model of Self-Service Retail Technology Adoption", Journal of Services Marketing {Emerald}, 2015, Vol.29, Iss.5, pp. (Forthcoming).

9. Kamboj, S, Rahman, Z., "Marketing capabilities and Firm Performance: Literature Review and Future Research Agenda", International Journal of Productivity and Performance Management {Emerald}, 2015, Vol. 64, No.3, pp.

10. Khan, I, Rahman, Z., " Brand experience formation mechanism and its possible outcomes: A theoretical framework", The Marketing Review {Westburn}, 2015, Vol. 15, Iss.2, pp.

11. Talib, F., Rahman, Z. “An Interpretive Structural Modeling for SustainableHealthcare Quality Dimensions in Hospital Services”, International Journal of QualitativeResearch in Services {Inderscience}, 2015, Vol.2, Iss.1, pp.

12. Goyal, P., Rahman, Z., “Corporate Sustainability Performance and Firm Performance association: A Literature Review”, International Journal of Sustainable Strategic Management {Inderscience}, 2015, Vol. 5, Iss.1, pp.28-46.

13. Talib, F., Rahman, Z. “Identification and Prioritization of barriers to Total Quality Management implementation in Service Industry: an Analytic Hierarchy Process approach”, The TQM Journal {Emerald}, 2015, Vol.27, Iss.5, pp. (Forthcoming).

14. Fatma, M., Rahman, Z., “Consumer Perspectives on CSR Literature Review and Future Research Agenda”, Management Research Review {Emerald}, 2015, Vol.38, No.2, pp. 195-216

15. Goyal, P., Rahman, Z., and Kazmi, A.A., “Identification and Prioritization of Corporate Sustainability Practices using Analytical Hierarchy Process”, Journal of Modelling in Management {Emerald}, 2015, Vol. 10, Iss.1, pp.23-49

16. Kaushik, A. K. and Rahman, Z., "Innovation Adoption across Self-service Banking Technologies in India", International Journal of Bank Marketing {Emerald}, 2015, Vol.33, Iss.2, pp. 96-121.

17. Talib, F., Azam, M. and Rahman, Z. “An Interpretive Structural Modeling for SustainableHealthcare Quality Dimensions in Hospital Services", International Journal of Behavioural and Healthcare Research {Inderscience}, 2014, Vol. Iss. pp. (Forthcoming).

18. Fatma, M; Rahman, Z. and Khan, I., “Multiitem based scale to measure CSR in the banking industry”, International Strategic Management Review {Sciencedirect}, 2014, Vol.2, Iss.1, pp. 9-20.

19. Goyal, P., Rahman, Z., and Kazmi, A.A., “Corporate Sustainability Performance Assessment: An Analytic Hierarchy Process Approach”, International Journal of Intercultural Information Management {Inderscience}, 2014, Vol. 4, Iss.1, pp. 1-14.

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20. Kaushik, A. K., Rahman, Z., "Perspectives & Dimensions of Consumer Innovativeness: A Literature Review & Future Agenda", Journal of International Consumer Marketing {T&F}, 2014, Vol. 27, Iss. 3, pp. 239-263.

21. Garg, R., Rahman, Z., and Qureshi, M.N.,” Measuring Customer Experience in Banks: Scale development and validation””, Journal of Modelling in Management {Emerald}, 2014, Vol.9, Iss 1, pp. 87-117.

22. Fatma, M., Rahman, Z., “Building Corporate identity using corporate social responsibility: a website based study of Indian banks”, Social Responsibility Journal {Emerald}, 2014, Vol.10, No.4. pp.591-601.

23. Kumar, D., Rahman, Z., “Modelling relationship marketing strategies for sustainability adoption”, International Journal of Intercultural Information Management {Inderscience}, , 2013, Vol. 3, No.4, pp.277-291.

24. Kumar, V., Rahman, Z., and Kazmi, A.A., “Sustainability Marketing Strategy: an Analysis of Recent Literature”, Global Business Review {Sage}, 2013, Vol. 14, Iss.4, pp.601-625.

25. Talib, F., Rahman, Z. and Qureshi, M.N., "Survey on the usage of total quality management tools and techniques in Indian service industries”, International Journal of Quality and Innovation {Inderscience}, 2013, Vol. 2, No.2, pp.105-119.

26. Goyal, P., Rahman, Z., and Kazmi, A.A., “Corporate Sustainability Performance and Firm Performance Research Literature Review and Future Research Agenda”, Management Decision {Emerald}, 2013, Vol. 51, Iss.2, pp.361-379.

27. Talib, F., Rahman, Z. and Qureshi, M.N., "An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies”, International Journal of Quality & Reliability Management {Emerald}, 2013, Vol. 30, No.3, pp.280-318.

28. Talib, F., Rahman, Z. and Akhtar, A., “An instrument for measuring the key practices of total quality management in ICT industry: an empirical study in India”, Service Business: An International Journal {Springer}, 2013, Vol. 7, No.2, pp. 275-306.

29. Azam, M, Rahman, Z. and Talib, F., and Singh K.J., “A critical study of quality parameters in health care establishment”, International Journal of Healthcare Quality Assurance {Emerald}, 2012, Vol. 25, Iss.5, pp. 387-402.

30. Azam, M, Rahman, Z. and Talib, F., “Core quality and associated supportive quality parameters: a conceptual quality frame work in healthcare establishment”, International Journal of Business Excellence {Inderscience}, 2012, Vol.5 Vol.3, pp. 238-277.

31. Talib, F.,Rahman, Z. and Qureshi, M.N., “Total quality management in service sector: a literature review”, International Journal of Business Innovation and Research , {Inderscience}, 2012, Vol.6, No.3,pp. 259-301.

32. Talib, F., Rahman, Z.,”Total quality management practices in manufacturing and service industries: a comparative study”, International Journal of Advanced Operations Management {Inderscience}, 2012, Vol.4, No.3, pp.155-176.

33. Garg, R., Rahman, Z. and Qureshi, M.N., and Kumar, I., “"Identifying and ranking critical success factors of customer experience in banks: An analytic hierarchy process (AHP) approach”, Journal of Modelling in Management {Emerald}, 2012, Vol.7, Iss.2, pp. 201-220.

34. Talib, F., Rahman, Z. and Qureshi, M.N., “Prioritising the practices of total quality management: an analytic hierarchy process (AHP) analysis for the service industries”, Total Quality Management and Business Excellence, {Taylor & Francis}, 2011, Vol.22 No.12 pp.1331-1351.

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35. Talib, F., Rahman, Z. and Qureshi, M.N., “Assessing the awareness of total quality management in Indian service industries: an empirical investigation” Asian Journal on Quality {Emerald}, 2011, Vol.12 No.3, pp. 228-243.

36. Garg, R., Rahman, Z. and Qureshi, M.N., and Kumar, I., “Customer Experience: a critical literature review and research agenda”, International Journal of Services Sciences {Inderscience}, 2011, Vol.4, No.2, pp. 146-173.

37. Talib, F., Azam, M. and Rahman, Z., “Best Practices of Total Quality Management Implementation in a Healthcare Setting," Health Marketing Quarterly {Routledge}, 2011, Volume 28, No. 3, pp. 232-252. 

38. Garg, R., Rahman, Z., Kumar, I., and Qureshi, M.N., “Identifying and Modelling the factors of customer experience towards customers’ satisfaction”, International Journal of Modelling in Operations Management {Inderscience}, 2011, Vol.1, Iss. 4. pp. 359-381.

39. Talib, F., Rahman, Z., Qureshi, M.N., and Siddiqui, J., “Total Quality Management and Service Quality: An Exploratory Study of Quality Management Practices and Barriers in Service Industry”, International Journal of Services and Operations Management {Inderscience}, Vol.10, No.1, 2011,pp.94-118.

40. Talib, F., Rahman, Z., and Qureshi, M.N., “Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach”, Benchmarking: An International Journal {Emerald}, 2011, Vol. 18, Iss. 4, pp. 563-587

41. Talib, F., Rahman, Z., and Qureshi, M.N., “A Study of Total Quality Management and Supply Chain Management practices”, International Journal of Productivity and Performance Management {Emerald}, Vol. 60, Iss 3, 2011, pp. 268-288.

42. Mishra, R.K., Rahman, Z., “Nonparametric approach to rank global petroleum business opportunities” Journal of Applied Statistics {Routledge}, Vol.38, No.3, 2011, pp. 631-646. 

43. Talib, F. Rahman, Z. and Qureshi, M.N., “An interpretive structural modeling approach for modeling the practices of total quality management in service sector”, International Journal of Modelling in Operations Management {Inderscience}, 2011, Vol. 1, No.3, pp. 223-250.

44. Talib, F. and Rahman, Z. and Qureshi, M.N., “The relationship between total quality management and quality performance in the service industry: a theoretical model”, International Journal of Business, Management and Social Sciences, Vol. 1, No. 1, 2010, pp. 113-128.

45. Garg, R., Rahman, Z., and Kumar, I., “Evaluating a Model for Analyzing methods used for Measuring Customer Experience”, Database Marketing and Customer Strategy Management {Palgrave}, Vol. 17, No.2, 2010, pp. 78-90.

46. Talib, F., Rahman, Z. and Qureshi, M.N., “Pareto Analysis of Total Quality Management factors critical to success of service industries”, International Journal of Quality Research, Vol. 4, No.2, 2010, pp.155-168.

47. Talib, F. and Rahman, Z. and Qureshi, M.N., “Studying the impact of total quality management in service industries”, International Journal of Productivity and Quality Management {Inderscience}, Vol. 6, No, 2, 2010, pp. 249-268.

48. Talib, F., Rahman, Z., “Critical Success Factors of TQM in Service Organizations: A proposed Model “, Services Marketing Quarterly {Routledge}, Volume 31, Number 3 2010, pp. 363-380.

49. Rahman, Z., Qureshi, M.N., “Fuzzy Approach to Measuring Healthcare Service Quality”, International Journal of Behavioural & Healthcare Research {Inderscience}, Vol. 1, Iss 2, 2009, pp.105-124.

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50. Samanta, S.K., Woods, J., Ghanbari, M. and Rahman, Z., “Tariff balancing for increased subscription and revenue in a mobile network”, International Journal of Mobile Communications (Inderscience), Vol. 7, No. 2, 2009, pp.213–231.

51. Rahman,Z., “The branding of CHHOKRA”, Vision –The Journal of Business Perspective (MDI Gurgaon), Volume 13, Number 03 (July—September, 2009), pp.61-68.

52. Rahman, Z., Qureshi, M.N., “Developing New Services using Fuzzy QFD: a LIFENET Casestudy”, International Journal of Healthcare Quality Assurance {Emerald}, Vol. 21, Iss 7, 2008, pp.638-658.

53. Rahman, Z., “Strategic Dilemma at TRL”, The Management Case Study Journal, Vol.8, Issue 1, July, 2008.pp. 38-47. {http://business.unisa.edu.au/mcsj/default.asp}.

54. Faisal, M.N., Rahman, Z., “E-Government in India: Modeling the Barriers to its adoption and diffusion”, Electronic Government: An International Journal {Inderscience}, Vol.5 No.2, 2008.pp.181-202.

55. Rahman, Z., Qureshi, M.N., “LIFENET Hospitals India: A Case Study in developing New Services”, International Journal of Healthcare Quality Assurance {Emerald}, Vol. 21, Iss 3, (Spring) 2008. pp. 274-288.

56. Rahman, Z., Qureshi, M.N., “Integrating the Supply Chain flows for Business Effectiveness”, Studies in Business and Economics {http://www.qu.edu.qa/qu/colleges/bus/bus_jour.html}, Vol.13, No.1, 2007, pp.5-20.

57. Siddiqui, J., Rahman, Z.” TQM Principle’s Applications on Information System for Emperical Goals: a Study of Indian Organizations”, THE TQM MAGAZINE {Emerald},Vol. 9, Iss.1, 2007, pp.76-87.

58. Rahman, Z., “Diagnoses of the management case titled ‘Infosys Technologies Ltd.: Growing Share of Customer’s Business”. Narus, J A., Seshadri, D. V. R., Vikalpa, Vol. 32, No. 2, Apr-Jun 2007, in Vikalpa, Vol. 32. No.4 (Oct-Dec, 2007), pp. 141-145.

59. Rahman, Z., “Diagnoses of the management case titled ‘Planet Health.”, Jain, A.K, Sinha, P. K., and Bhardwaj, P., Vikalpa, Vol.31. No.4 Oct-Dec 2006 in Vikalpa {Journal of IIM Ahmedabad}, Vol. 32. No.2 (April-June 2007), pp. 110-114.

60. Rahman, Z., “Diagnoses of the management case titled ‘Kurlon Ltd.”, by Simon George, Vikalpa, Vol.31. No.3 July–September 2006 in Vikalpa {Journal of IIM Ahmedabad}, Vol.32 No. 1 (Jan-March 2007), pp.134-137.

61. Rahman, Z., Siddiqui, J.,” Exploring Total Quality Management for Information Systems in Indian Firms: Application and Benefits”, Business Process Management Journal {Emerald}, Vol.12, Iss. 5, 2006, pp.622-631.

62. Siddiqui, J., Rahman, Z.,” TQM for Information System: Are Indian Organizations Ready?” Interdisciplinary Journal of Information, Knowledge, and Management, Vol. 1, 2006, pp.125-136. {http://www.ijikm.org}.

63. Rahman, Z., “Marketing Strategy for Logan in India”, The Management Case Study Journal,Vol.6, Issue 1, July, 2006.pp. 9-23. {http://business.unisa.edu.au/mcsj/default.asp}.

64. Rahman, Z., “Customer Experience Management- A Case Study of an Indian Bank”, Journal of Database Marketing and Customer Strategy Management {Palgrave }, Vol.13 No.3, April, 2006, pp.203-221.

65. Rahman, Z., “Superior Service Quality in Indian Cellular Telecommunication Industry: A Source of Sustainable Competitive Advantage in an Emerging Economy”, Services Marketing Quarterly {Haworth Press}, Vol. 27 No.4, 2005, pp.115-138.

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66. Rahman, Z., “The Pygmalion Effect: Choosing from a Quiver full of Arrows”, Marketing Management Journal {Marketing Management Association}, Vol.14 No.2, Fall, 2004, pp. 158-168.

67. Rahman, Z., “Developing Customer Oriented Service: a case study”, Managing Service Quality {Emerald}, Vol.14 No.5, 2004, pp. 426-435.

68. Rahman, Z., “A Model for Sales and Distribution of E-Services”, Services Marketing Quarterly {Haworth Press}, Vol. 26 No.1, 2004, pp.71-87.

69. Rahman, Z., “E-Commerce Solution for Services”, European Business Review {Emerald}, Vol. 16. Issue 6, 2004, pp. 564-576.

70. Bhattacharyya, S.K., Rahman, Z.,”Capturing the Customer’s Voice, the Centerpiece of Strategy Making- A Case Study in Banking”, European Business Review {Emerald}, Vol. 16. No. 2, 2004, pp.128-138.

71. Rahman, Z., ”Use of Internet in Supply Chain Management: A Study of Indian Companies”, Industrial Management & Data Systems {Emerald}, Volume 104, Number 1, 2004, pp.31-41.

72. Rahman, Z.,” Internet Based Supply Chain Management: Using the Internet to Revolutionize your Business”, International Journal of Information Management {Elsevier}, Vol.23, Dec 2003, pp.493-505.

73. Rahman, Z., Bhattacharyya, S.K., “Sources of First Mover Advantages in Emerging Markets – An Indian Perspective”, European Business Review {Emerald}, Vol.15. No. 6, 2003, pp. 361-371.

74. Rahman, Z., Bhattacharyya, S.K., “First Mover Advantages in Emerging Economies: a Discussion”, Management Decision {Emerald}, Volume 41 Number 2 (2003), pp.141-147.

75. Bhattacharyya, S.K., Rahman, Z., “Why Large Local Conglomerates may not work in Emerging Markets”, European Business Review {Emerald}, Vol 15 No 2, 2003, pp. 105-115.

76. Rahman, Z., Bhattacharyya, S.K., “Virtual Organization: A Stratagem”, Singapore Management Review {Singapore Institute of Management}, Volume 24 NO. 2, (Second Half), 2002, pp. 29-45.

77. Rahman, Z., Bhattacharyya, S.K., “E Tailing of Services: An Indian Scenario”, Singapore Management Review {Singapore Institute of Management}, Volume 24 NO. 1, (First Half), 2002, pp. 67-79.

78. Rahman, Z., “Review of the book titled ‘Electronic Communication Convergence Policy Challenges in Asia’ by Mark Hukill, Ryota Ono, and Chandrasekhar Vallath”, Management Review {Journal of IIM Bangalore}, Vol. 13, No. 3 (September 2001), pp. 113-114.

79. Rahman, Z. & Faisal, M.N., “IT and Business: The Strategic Advantage”, Indian Management {Journal of the All India Management Association}, Vol. 38 No. 10 (Oct 1999), pp. 51-55.

80. Rahman, Z., “Diagnoses of the management case titled ‘Blair Water Purifiers India’, by James E. Nelson”, Vikalpa, Vol.22 No.3 July–September 1997 in Vikalpa {Journal of IIM Ahmedabad}, Vol.23 No. 2 (April-June 1998), pp.67-68.

81. Rahman, Z., “Looking beyond Fiscal Prudence”, Indian Management {Journal of the All India

Management Association}, Vol.36 No.11 (Nov.1997), pp. 32-43.

82. Rahman, Z., “The Mexico Syndrome”, Vikalpa {Journal of IIM Ahmedabad}, Vol.21, No.2 (April-June 1996), pp.69-71.

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APPENDIX B

PAPERS PRESENTED AT CONFERENCES

International Conferences

1. Presented a paper titled “Service Quality: Gaps in Indian Cellular Telecommunication Industry” in Society for Advancement of Management 2005 International Business Conference IN SEARCH OF A WINNING STARTEGY held in Las Vegas, Nevada, USA from April 3-6, 2005.

2. Presented a paper titled “Fuzzy Approach to Measuring Healthcare Service Quality” in Business & Economics Society International conference held in Lugano, Switzerland, July 15-19, 2008 and published in International Journal of Behavioural & Healthcare Research {Inderscience}, Vol. 1, Iss 2, 2009, pp.105-124.

3. Presented “Investigating the role of marketing in decreasing the influence of market barriers on consumers’ choice of health care brand”, at European Conference for Academic Disciplines organized by The International Journal of Arts and Sciences held in Gottenheim, Germany from Nov 28-Dec 3, 2010 and published in International Journal of Arts and Sciences, Vol. 4 , Iss 6, 2011, pp.126-133.

4. Presented “Influence of Barriers on Customer based Attitudinal Brand Equity (CABE)”, in Eurasia Business & Economics Society (EBES) 2012 Antalya Conference, held in Antalya, Turkey from 13-14 Jan 2012.

5. Presented “ A Framework for the assessment of Brand Loyalty: An AHP Approach” at European Conference for Academic Disciplines organized by The International Journal of Arts and Sciences held in Rome, Italy from Oct 27-Nov 1, 2012 and also chaired a session.

6. Presented “Are Indian Hospitality Companies aware of Total Quality Management? An Emprical Investigation”)”, in Eurasia Business & Economics Society (EBES) 2012 Warsaw Conference, held in Warsaw, Poland from Nov 1-3, 2012.

7. Presented " Modelling barriers of sustainable supply chain flexibility", in Twin Conference: 7th International Conference on Contemporary Business-7th ICCB & 14th Global Conference on Flexible Systems Management-GLOGIFT 14, held at Curtin University, Singapore during Oct 15-17, 2014

SHORT TERM COURSE CONDUCTED

1. Coordinator of Short Term Course on Knowledge Management For Effective Teaching organized by the Department of Management Studies and conducted by QIP Centre, IIT Roorkee, from May 23-27, 2005.

2. Coordinator of AICTE Sponsored Short Term Course on Knowledge Management For Effective Teaching organized by the Department of Management Studies and conducted by QIP Centre, IIT Roorkee, from June 26-30, 2006.

3. Coordinator of AICTE Sponsored Short Term Course on Decision Making Techniques in Engineering and Management organized by the Department of Management Studies and conducted by QIP Centre, IIT Roorkee, from March 7-11, 2011.

4. Coordinator of QIP sponsored Short Term Course on Case Analysis for Business and Management organized by QIP Centre, IIT Roorkee, from June 5-9, 2011.

5. Coordinator of QIP sponsored Short Term Course on Case based learning in Business and Management organized by QIP Centre, IIT Roorkee, from 7-11, Oct 2013.

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6. Co Coordinator of QIP sponsored Short Term Course on Case based learning in Business & Management organized by QIP Centre, IIT Roorkee, from 15-19, June2015.

WORKSHOPS ORGANIZED

Name of Conf,/Seminar/Sym./Workshop

Sponsored by Dates

Developing Strategic Framework for NGO’s

Uttaranchal Development Cell, IIT Roorkee and Govt. of UK

April 18 &19, 2006

Workshop on Rural Technology Uttaranchal RuTag, NABARD, Govt. of Uttaranchal

March 18, 2007

Workshop on SPSS IMRB International March 20, 2007Workshop on Supply Chain Management

Bristlecone India March 26, 2007

Workshop on CRM QIP Center, IIT Roorkee March , 2008Workshop on Brand Management QIP Center, IIT Roorkee Feb , 2008Beyond MBA curriculum QIP Center, IIT Roorkee Feb 3, 2012Developing Research Orientation in Business and Management

QIP Center, IIT Roorkee Feb 1, 2013

APPENDIX C

Ph. D. GUIDANCE

S.No.

Name Title Year of award

1 Ratan K Mishra

Developing Model and Methodology for Globalization Strategy for Indian Crude Oil Security.

2009

2 Jamshed Siddiqui

IS & IT for Organizational Agility: Application in Indian Firms. 2011

3 Faisal Talib Identifying, Implementing, and Evaluating TQM practices in Select Indian Service Companies

2012

4 Col. Dr. M Azam

Design and Development of an Integrated Quality Model for a Healthcare Establishment

2013

5 RuchiGarg Developing a model for Analyzing and Measuring Customer Experience: A study of Indian Banks

2013

6. Ishwar Kumar Measuring and Managing Customer based Brand Equity in Indian Healthcare Establishments

2014

7. Praveen Goyal Assessing Corporate Sustainability Performance and Its Impact on Firm Performance

2014

8. Vinod Kumar Assessing the influence of Stakeholders on Sustainability Marketing Strategy

2014

9. Divesh Kumar Sustainability Adoption through Relationship Marketing across Supply Chain in Indian Firms

2015

10. Yogender Singh

Applications of Balanced Scorecard for Management of Technical Universities in India

11. Amit K. Agarwal

Modelling and Measuring of Consumers’ Co-Created Value in Services

12. Mobin Fatima Measuring the Influence of Corporate Social Responsibility on Consumer Responses

13. Arun Kr. Measuring Consumer Innovativeness towards Self-service

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Kaushik Technology in Service Industry14. Shampy

KambojMeasuring the impact of marketing capabilities on firm performance

15. Imran Khan Developing a Model for Measuring the Influence of Brand Experience on Consumer Behavior

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