Bharat Indu KhatriE-Mail:bkhatri06@gmail.com; Contact:+919958775971

Current Address:Flat No. D-602, Ansal’s Neelpadam Kunj, Sec-1, Vaishali,Ghaziabad - 201010

Looking for challenging assignments in Operations Management/Project Management/Client Relationship Management with a growth oriented organization.

Professional Synopsis

A result oriented professional with over 8.5 years of experience in US healthcare industry. Currently associated with Accretive Health Services Pvt. Ltd., Gurgaon as Deputy Manager, Operations. Expertise in setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and

planning for the process. Proven track record in streamlining workflow & creating team work environment to enhance productivity innovatively.

Areas of ExpertiseOperations Management Business Continuity Implementation Quality AssuranceProcess Management SLA Management Reporting & Data AnalyticsTeam Building & Leadership Training & Development Knowledge Transfer

Preparing operational goals and developing business plans for the achievement of these goals; designing dashboards for operation.

Monitoring the SLA’s, KPI’s for the process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

Evaluating the overall functioning of process, identifying improvement areas and implementing measures to maximize customer satisfaction level.

Reporting and Data Analytics using MS Office Ensuring strict adherence to the process parameters / systems as per defined guidelines. Managing team functions viz. manpower planning, recruitment and performance management, training, etc.

Employment Scan

Sept ’07 till Present Accretive Health Services Pvt. Ltd

Since Dec’14 as Deputy Manager– Operations – Research & Analytics Vertical

Role and Responsibilities:

Handling a business of 21 FTE’s across the Financial Analytics Vertical for 15 Hospitals. Ensuring effective & accurate delivery of services for maximizing customer satisfaction. Hiring closure in accordance with the budgeted FTE strength for the business + New Transition + Attrition Backfill Provide necessary supervision to the entire team. Developing training guidelines for new hires and growth path for the same. Daily/weekly/monthly client calls – briefing the team performance & production. Responsible for goal setting, performance reviews and development plan for all associates Conduct team huddle &feedback sessions for analysts. Provide development opportunities, coaching, and resources. Responsible for compliance for all processes and policies. Lead and maintain employee satisfaction and morale by using reward / recognition tools available.

Process: Reviewing underpaid claims as per the reimbursement model between insurance and provider/hospitals.

Identifying revenue gain opportunity in claims and appeal accordingly. Set up denial prevention plans to prevent revenue leakages. Review of denied claims and follow up with insurance to get expected reimbursement. Trend Analysis – identifying trends and creating models in order to forecast or estimates. Variance analysis - responsible for the accurate calculation and reporting of financial deviations in the clients earning patterns

and taking corrective actions on the variances on a daily and monthly basis. Measuring and analysis of the Cash to Best Possible Scorecard (Financial result- benefit) for US hospitals to find their benefits

on a monthly basis. Perform root cause analyses and scaling of issues’ impact for prioritizing resolution efforts Performing Analytics on Business Intelligence for Accretive Health using BI tools to identify patterns in their earnings and

forecasting their future growth. Regularly reviewing the financials, thereby helping the US Finance department in taking corrective actions on the possible

errors so that the earnings and performance of the clients can be enhanced. Tools used for analysis are : BI tool (A2C), OLAP (MS Analytical tool), MS Excel

Team Leader/Sr. Team Leader (Mar’10 – Dec’14)

Monitoring team’s performance on claim level reviews on Hospital database using BI tools to identify reason for payment variances.

Lead onshore transitioning of Unit Testing Process. Perform QC checks of the work done by team. Ensuring timely & accurate delivery on work. Responsible for compliance of all processes and policies

Academic Credentials MBA (Finance&Marketing) from Skyline Business School, SMU,New Delhi in 2008 B. Sc. (Geology & Mathematics) from BSNVPG College, Lucknow University, in 2003 C.B.S.E. (PCM) Std XII from Army Public School, Lucknow, U.P. in 2000 C.B.S.E. Std X from Army Public School, Lucknow, U.P. in 1998

Personal DossierDate of Birth:6thDecember, 1983

Linguistic Abilities: English and HindiPassport Details:H–4511334Visa Status: B1/B2 (US VISA)

Nationality: Indian