A M Y F U L L E R

10144 OAKWINDS C IRCLE , BR ISTOL , VA 24202AMYLYNNEFULLER@IC LOUD.COM

(423 ) 845-0181

PROFILEAn individual possessing a history of quality performance and dedication in the workplace. A team player who is detail oriented and organized with strong communication and marketing skills.

EXPERIENCE

2010-Present United Southeast Federal Credit Union Bristol, TNOperations Generalist Assistant to the Vice President of Operations and Marketing Overall Supervision of Coverage to all Branches Generate and Communicate all Scheduling for Corporate Back-Up Marketing Director Assist in Customer Service and Sales to all Members Manage All Operations Expense Reporting Profitability Tracking for All Branches Trainer for all Branches

2009-2010 DirectBuy of Northeast Tennessee Gray, TNMarketing Director Setting Daily Appointments Cold Calling to Northeast Tennessee Area Sales and Customer Service to all Members Call Center Trainer

2007-2008 U.S. Solutions Group, Inc. Abingdon, VARevenue Services Agent Billing Services To FedEx Business Clients New Account Openings Customer Care To FedEx Clients Ground and Express Service Guidelines Commitments Monthly Goals and Standard Performance

2005-2006 Touchstone Wireless, L.P. Bristol, TNWarranty Administrator Supervise all Warranty Department Employees Submit all Warranty Repair Claims to Cell Phone Manufacturers Handle all Retail Warranty Repairs Direct Communication with all Manufacturers for Compliance and Standards Work closely with IT to improve all In-house Intranet Program Warranty Processes Financial Reporting to Accounting for Warranty Repairs Tracking all Labor and Parts Usage for the Facility

2002-2005 Cingular Wireless Collections Center Johnson City, TNExecutive Assistant Direct Assistant to the Call Center Director Back-up Facility Manager Prepare Gulf and Southeast State Statistical reports using WebMars and Esbase. WebMars Query/Report building Travel and Expenses for all Managers Coordinate Meetings, Projects, and Events Coordinate and Prepare all Director Marketing Materials Accounts Payable for the Johnson City Center

EDUCATION2012-2015 King University Bristol, TNBachelor of Science in Information Technology

1990-1994 Sullivan East High School Bluff City, TNAccounting, Computer Technology, and Business English

REFERENCES

Furnished upon request