NAVNEET SHARMA Mobile: 886-013-4118 | Email: itsnavneet@outlook.com | H.No.578 | Chirag Delhi, 110017

4+ Years of Experience in Information Technology as a System Administrator

PROFESSIONAL SUMMARY

Presently associated with Quatrro Global Services Private Limited in the role of System Administrator. Skilled at administering & installing Windows Server and Active Directory Adept in analysing information system needs, evaluating end-user requirements, troubleshooting for

complex information systems management. Excellent team building and troubleshooting skills with abilities in managing resources.

SKILL SET

Operating System : Windows Server 2012R2, 2008R2, 2003, Windows 8, Windows 7, Vista, Window XPDirectory Services : Active Directory 2003/2008/2012, DHCP, DNSBackup Tools : Windows Server BackupTicketing Tool : DB Symphony Summit, ConnectWise,IT Support Portal, CRM, IBM Lotus Notes CMSAnti-Virus : AVG and Symantec Endpoint Protection Manager.RMM Tool : VNC, Team Viewer, RDP, LogmeIN, Kaseya, Continuum, LabTech) etc.Storage : Basic knowledge on iSCSI, SAN, NAS, NFS storage and RAID concept

Technical Support/Troubleshooting

Coordinate and implement small to medium scale projects as per the client requirements. Suggesting improvements in the operations and processes to make the system full proof. Build, manage, and troubleshoot Server, Applications with monitoring system performance and capacity. Installation & troubleshoot of Windows 2000,XP,Win7 & Windows 8 Real Time Monitoring of Priority 1, 2, 3 & 4 tickets and servers and desktops as per client requirement.

ORGANISATIONAL EXPERIENCEQuatrro

Global Services Pvt. Limited Mar 2013 to CurrentRole: System Administrator

Quatrro is a company offering its business and knowledge processing services globally to the organizations seeking higher operational effectiveness, greater flexibility and lower operating costs.

KRAs: Managing VMware infrastructure environment with ESX servers, Virtual machines VM Servers build & rebuild (Deploying the New VM from the Template and Cloning an Existing VM) as per

the client request through change management process. Creating and Managing Virtual Machines and Templates Creating Templates from VM’s, deploy VM’s from templates and allocate resources Migration of Virtual Machines using V-Motion

Creation of Virtual Switches, Ports and Port groups and setting up Layer 2 Security Policies for Virtual Networks.

Creating and managing resource pools and adding the VM’s into resource pools File-folder permission, user quota and profile management in domain environment. VMware Vsphere product Installation with VM’s. Planning of OS Hardening of Windows Servers Citirx Access provisioning. Troubleshooting Citrix application issues for the End User. Configuration, maintenance and administration of Windows Server Systems. Decommissioning the servers. To co-ordinate with the appropriate teams for call resolution for high severity or escalated calls. Problem Management and Root Cause Analysis(RCA) Responsible for reviewing and updating RCA document for Severity 1 & Severity 2 calls. Monitoring and Managing the Servers by performing various tasks like Temporary file deletion, CPU & RAM

utilization, Hard Drive health and Free Space etc. Executing scheduled Preventive Maintenance tasks on servers like deployment of OS. Creating Mailboxes for the users in on premises Exchange environment. Adding /removing the users to/from DLs. Responsible for Scanning & Removal of Spy wares, Internet debris & Malicious Software’s, Updating Anti-

virus through AVG and Symantec. Management of more than 250 systems across India physically and using Remote Desktop Connection. Coordinating with specialized teams like HP, Dell for resolving various issues likes hardware replacement

and ensuring minimal downtime. Process Work Requests for creating temp. Admin account & management groups on application servers to

administer and install applications Managing and working on Problem Management, and Change request. Proficiently handling remote administration & management of servers & desktops and rendering the

required solution in case of a problem or a critical situation arises. Responsible for various File servers and print servers across India. Providing Support to end users Maintaining and Troubleshooting of Microsoft Active Directory including creating, deleting, moving users,

objects etc, Applying group policies, Replication, Changing in login scripts, users account settings, user permissions etc

VPN Installation Microsoft Outlook configuration and troubleshooting of day to day issues with users Installation and configuration of all application software Understanding & troubleshooting technical issues with application software’s in a heterogeneous

environment. Configuration of other peripherals like Network Printers, Modems, Scanners etc. Creating daily Open ticket/Work order report which needs to be following up. Working with Kaseya to handle all the servers. Working on Lab Tech to handle all the servers. Diagnose the Citrix application issues and escalate it. Working on Office 365 cloud issues. Using IBM lotus Notes as a ticketing tool to work on tickets. Using SUMMIT tool for creating, editing and closing tickets and work orders

Other Excel Reporting System Tasks: Backup Dashboard

Creating Monthly Incidents Reports for Client. Publishing AV Compliance report. Creating Daily Citrix Dashboard. Creating SOP’s for different reports and Dashboards.

HCL Technologies Oct 2011 to July 2012Role: CSE

KRAs: Providing Support to Remote Users (US and UK) Providing Support to clients for any OS and software related issues. Coordination with the vendors for resolution of issues like Verizon, Yahoo, AOL etc.

EDUCATIONAL CREDENTIALS

Passed High school in the year of 2004 (First Div).

Passed Intermediate in the year of 2006 (First Div).

Completed Graduation in the year of 2011 (First Div).

CERTIFICATIONS

Certified with “Microsoft Digital Literacy” (Certificate ID: 120811N4KJCPLS01).

Certified with “CLHRD” (College for Human Resource & Development).

PERSONAL VITAE

Date of Birth : 04/10/1990Father’s Name : Mr Satya Prakash SharmaMarital status : Single

Mobile: 886-013-4118 | Email: itsnavneet@outlook.com | H.No.578 | Chirag Delhi, 110017