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Resumes 2014What Employers Want

Presented by Patti StirlingPresidentStirlingWorksPast PresidentPCW Chamber of CommerceTodays AgendaIntroductionsUnderstanding Job Ads and PostingsSample adSample ResponseThe Resume

The Job PostingWhat are they asking for? The Sample Job AdMulti-Service Health Centre is Expanding!We will be interviewing for these entry levelpositions: Administrative assistantCasual labourDietary aideEarly childhood education aideFood service workerHealth care aideJanitorial /housekeeping staffPersonal support worker aide Recreation assistantReceptionist

How to ApplyApply in writing only to the email address below. ( no phone calls please) Patti SterlingHR RecruiterMultiService Health CentrePO Box 2914Hamilton,ONpattisterling@yahoo.com

RespondingDraft a sample response letter based on the ad

All cover letters should:Explain why you are sending a resume.

Don't send a resume without a cover letter. Don't make the reader guess what you are asking for; be specific: Do you want a summer internship opportunity, or a permanent position at graduation; are you inquiring about future employment possibilities?

Tell specifically how you learned about the position or the organization :

a flyer posted in a storea web sitea family friend who works at the organization.

It is appropriate to mention the name of someone who suggested that you write.

Convince the reader to look at your resume! The cover letter will be seen first. Therefore, it must be very well written and targeted to that employerCall attention to elements of your background education, leadership, experience that are relevant to a position you are seeking.

Be as specific as possible, using examples.

Display your attitude, personality, motivation, enthusiasm, and communication skills.

Provide or refer to any information specifically requested in a job advertisement that might not be covered in your resume, such as: Availability dateWage expectations Specific Course or Diploma

Indicate what you will do to follow-upSample ResponsesHello there, my name is Mary. I would love the opportunity to have an interview regarding your job posting for any available openings.

My resume is below for you to review.Thanks, and hope to hear from you!

Mary SmithHello, my name is Mary Smith and I am looking for a job.

I am hoping to get a job for the long term. I am honest, hard working, can get along well with others and I am punctual.

I would like a job that pays a reasonable amount of money.

I would like a job where I can work mon-fri, any hours on those days are fine. I am applying for the Receptionist position and have some experience doing admin work.

The only part of Receptionist work I dont have experience in is answering phones and dealing with people, I have been told I will get that experience as time goes by where I currently work.November 11 2012

Dear Ms. Sterling:

I am responding to your recently advertised job vacancy for an entry level food service worker at your expanding MultiService Health Centre.I am very interested in this position and believe that my education and employment background are appropriate for the position.Attached is a copy of my resume, which outlines my qualifications for the position.I look forward to talking with you about this exciting position. Within the next week I will contact you to confirm that you received my e-mail and resume and to answer any questions you may have.Thank you very kindly for your consideration.

Patricia Smith101 Main Street WestWelland, On L3B 3X4289 849 1979 patricia.smith@workmail.comHi there, I am applying for the job you are offering as an Administrative Assistant. I have attached my resume. I am unsure exactly how to write a cover letter. I look forward to hearing from you soon.

Thank you, Mary SmithPatricia Smith101 Main Street WestWelland, On L3B 3X4289 849 1979 patricia.smith@workmail.comEDUCATIONFood Service Certificate, Niagara College, January 2010Administrative Assistant Certificate Course, Niagara College, January 2007

WORK EXPERIENCEThe Lethbridge Food Store: Assistant Sales Manager 2007 2010

Utilized computer system to manage food inventory and payrollPlanned and designed daily menusAssisted Sales Manager as requiredAssisted other employees with customer service issues and troubleshooting

Boston Pizza: Cashier 1999 - 2005Responsible for customer service including order-taking and cash register operations.

OTHER ACTIVITIESMember of the Economic Food AssociationPeer tutor for Literacy AssociationMember of Association of Food Managers

References Available Upon Request

Wage Rates in CanadaMinimum wage is the lowest wage rate an employer can pay an employee.

Most employees are eligible for minimum wage, whether they are full-time, part-time, casual employees, or are paid an hourly rate, commission, piece rate, flat rate or salary.

DefinitionsGeneral minimum wage-This rate applies to most employees.Student wage-This rate applies to students under the age of 18 who work 28 hours a week or less when school is in session or work during a school break or summer holidays.Liquor servers wage-This hourly rate applies to employees who serve liquor directly to customers or guests in licensed premises as a regular part of their work. "Licensed premises" are businesses for which a license or permit has been issued under the Liquor Licence Act.

Definitions.Hunting and fishing guides wage-The minimum wage for hunting and fishing guides is based on blocks of time instead of by the hour..

Homeworkers wage-Homeworkers are employees who do paid work in their own homes. For example, they may sew clothes for a clothing manufacturer, answer telephone calls for a call centre, or write software for a high-tech company. Note that students of any age (including students under the age of 18 years) who are employed as homeworkers must be paid the homeworker's minimum wage. Where to find Job ListingsLets start with the City of Hamilton

www.hamilton.ca26

Resources to Reviewwww.lostmyjob.ca/helpCareer Worx - Hamilton YMCAEmployment services for clients includes: Employment Resource Centre, Job Search Workshops, Career Counselling, Job Placement and Financial Assistance for skills development.23 Main Street EastHamilton, ON L8N 1E7Tel: 905-540-9679WebsiteView on mapCity of Hamilton - Career Development CentreServices include: Free access to telephone, faxes, photocopiers and stamps Job listings, Service Canada job bank, job bulletin board, and newspapers Computer stations to update your resume and cover letter, and to look for jobs on-line, job related email Materials on career planning and labour market information Information on training, education, support services and community agencies Employment reference library181 Main Street West, 3rd floorHamilton, ON L8P 4Y4Tel: Phone 905-546-2424 ext. 5208WebsiteView on mapCity of Hamilton - Resource Centre1550 Upper James StreetHamilton, Ontario Tel: 905-546-2424 ext. 1547WebsiteView on mapCity of Hamilton - Resource CentreServices include: Free access to telephone, faxes, photocopiers and stamps Job listings, Service Canada job bank, job bulletin board, and newspapers Computer stations to update your resume and cover letter, and to look for jobs on-line, job related email Materials on career planning and labour market information Information on training, education, support services and community agencies Employment reference library2255 Barton Street EastHamilton, ON L9B 1K3Tel: 905-546-2424 ext. 6369WebsiteView on mapEmployment HamiltonEmployment services for clients include: employment resource centre, job search workshops, career ounselling, job placement and financial assistance for skills development.67 Victoria Ave SHamilton, ON L8N 2S8Tel: 905-521-9125WebsiteView on mapGoodwill Career CentreEmployment services for job seekers include: use of our employment resource centre, job search workshops, career counselling, job placement, placement incentives and work supports services. Goodwill Career Centre is an Employment Ontario Service Provider.1050 Upper Gage AvenueHamilton, ON L8V 5B7Tel: 905-526-8488 ext. 307WebsiteView on mapVocational Pathways Inc (VPI)For people who are unemployed/not in school full time. Identifies client needs/barriers. Refers clients to appropriate services, assists in developing Return To Work Action Plans (RTWAP)and screens Second Career applicants.1051 Upper James St., Unit 102Hamilton, ON L9C 3A6Tel: 905-387-2220WebsiteView on mapYWCA HamiltonOur Employment Support Services help low-income, marginalized groups and individuals to overcome barriers to employment. Specialized training, assistance and services are available for women, youth and newcomers. Services include:Access to Internet and computer; access to Fax, phone, photocopier; job search information and resource; job leads and business directories; resume writing and interview coaching; job search workshops; Women drop-in only times. The YWCA Resource Centre offers a variety of training sessions and skill upgrading opportunities. For information and registration, call 905-522-9922 ext. 399. Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.75 MacNab St. S.Hamilton, ON L8P 3C1Tel: 905-522-9922 ext. 399EmailWebsiteView on mapYWCA of Hamilton - BizSmartzHelps people to start their own businesses. Includes business development program from market research to launch, mentoring and ongoing business counselling.75 MacNab St. S.Hamilton, ON L8P 3C1Tel: 905-522-9922 ext. 141WebsiteView on mapJob Banks OnlineOnline Job sites..http://indeed.ca http://www.jobpostcanada.com/ http://jobzilla.ca/ http://www.eluta.ca/ http://www.wowjobs.ca/ http://www.jobbus.com/ http://www.jobsvolution.ca/http://www.jobsolutions.ca/http://www.canadianjobs.com/Online Job sites..www.canadaone.com www.canadiancareers.com www.hrdc.gc.ca www.theworkplace.ca www.careerowl.ca www.jobcanada.org www.jobpostings.ca www.canadajobs.com www.workinfonet.caFilling Out Employment Application Forms

Why Do Companies Use application Forms?

Guidelines for Application FormsAsk for two copies of the application form so you can redo it if necessary. A neatly completed form creates a good impression; a messy one does not.Bring your resum when you have to fill out an application You will use it to complete the application, and to make sure everything matchesbe sure to attach a copy of your resum to the application ( if allowed)

Take as much time as you need to fill out the form completely and accurately.

Never answer questions by referring the reader to your resum.

If possible, take the application home with you and submit it another day.Applications..Follow the instructions on the form carefullyIf questions do not apply to you, write "not applicable" or "N/A."Answer truthfullyIt is almost impossible to repair the damage if you are caught in a lie

Be specific about the type of work you are applying for.

"Anything" does not let the employer know what you can do or the type of work you should be considered for.Application Forms ..List your most recent work experience first, then the work you did before that, and so onList your education and training. Include the dates you attended education programs, names of the schools, and the certificates or diplomas you earned. Don't forget to note short training courses, special awards etc, especially if they relate to the type of work you are applying for.

Applications .Do not attach copies of: your marks, performance appraisals letters of recommendation unless you are asked to do so

But do attach a resum if allowedApplications .Double-check the form before you submit it.

Make sure your spelling is correct and your responses are neat and complete.

The overall appearance of the form should make the best possible impression of you as a job applicant.

The interview!

The 4 P's of a Successful Interview

PreparePracticeParticipateBe positivePrepare

Research the company / organization and the jobStudy the organizations website. You'll get a feeling for how it operates and how it views its employeesWebsite for St. Joes Villa

Practice!The interviewer wants to know how your skills, knowledge and experience match the needs of the positionand also how well you communicate.

Practicing what you're going to say and how youre going to say it will help you communicate clearly and confidently.

Practice ..It's also important for you to be prepared to ask questions during the interview. Make a list of things you want to know about the position or the organization and practice asking questions about them. Make sure you couldn't be expected to know the answers to these questions from your research. Its a good idea not to ask questions about salary, vacation or other benefits until after you receive a job offer.

Participate!

How you present yourself in the interviewyour appearance, your attitude, your body languageis vitally important.

You dont get a second chance to create a first impression!

Start the Interview Properly

These suggestions will help you show your enthusiasm and motivation in the interview:Smile and extend your hand to shake hands with the interviewer when you meet.Sit straight with your feet flat on the floor, leaning slightly forward to show interest.

Make eye contactinterviewers will expect you to look them in the eye with confidence.Watch the interviewer's body language and expressions for feedback on how you're doing.

Participate .Listen closely to the questions so you can answer them accurately.Be direct. Don't ramble or go off topic.Take time to think before you respond.Give all your attention to the interview and the interviewerthis tells the employer you are focused on your commitmentsBe positive !

Be positive.Most people feel anxious about a job interview. You can choose to be positive and confident, even if youre nervous.

Be Positive ..Remember, in any job interview:The employer wants to find out if you can do the job and if you will fit into the organization.

You want to find out if you should work for this organization, if you can learn and grow in this position, and if you will be respected and compensated properly for your work.

After the interview ..Be sure to follow-up with a thank you note or call that emphasizes two or three reasons why youre the ideal candidate for the position.

Next session..Social media tools for job SearchManaging Your Online ReputationKnow whats being said about you online ......before you go to the interview!When you made your latest status update on FaceBook I doubt if you were thinking, I wonder if this will help get me a job?. But this is exactly what you should be thinkingwhat if my next Job Interviewer asks me about what I'm posting on FaceBook? Is your profile locked down so only your friends can see it or is it open to the world?What about comments you make on other peoples sites, pictures and videos you post?This workshop will help you understand what employers are looking at online and how you can be PREPARED!75Think of All the Sites You Go to Online

How many of you go to sites like:GoogleFaceBookYoutubeTwitter

These site track what you are doing, saying, posting and if your privacy settings are NOT totally locked down, these sites make your activities VISIBLE to anyone whos looking for you76Lets start with how your Online Identityis created :Your online identity is created by not only by what you post, but also by what others post about you

Everything you say and do online works to create a collection of details that form a profile of who you are.But your online profile gets bigger every time someone else decides to post or tag or comment about you too!

77Your profile increases when you: get mentioned in a blog post tagged in a photo update your status on FaceBook are mentioned in newspaper storycomment on a YOUTUBE video write a review of a book or music or movieSome of these things you can control because you are the one writing the entryOther postings and tags are out of your control if someone else is doing them78This image was tagged by a friend as a joke

But they forgot to take it down before the employer saw it and decided to pass on hiring the applicant!79Your Online Profile.The Internet makes it easy for anyone to express an opinion and even easier to spread a rumour or create false storiesIts almost impossible to reverse the damage of a false rumour once it gets online

Once its out there, its out there

This is why it is SO important to know whats out there!What will someone find if they Google you?80How do you find what employers will find about you?Always start with Google

The fastest way to get started is to use the most common tool out there ..Google!82

Put your name in quotation marks = mary jane matthews to focus the search resultsNotice that FaceBook is Number #1 result!You can also search just for images of the person you want to find ( to see what they look like before you decide to interview them!)If you are in a computer lab, have the group google themselves to see whats out there already 83Other Search ToolsEmployers start with Google but if they are serious about hiring you they might also put your name in other search engines to see what shows up: yahoo.cawink.comdogpile.com123people.comThere are dozens of FREE search toolsTry your name in some of these and compare the resultsREMEMBER: EMPLOYERS CAN ALSO BUY SOPHISTICATED SEARCH TOOLS FROM RESEARCH COMPANIES TOO!84

Lets look at ways to monitor and control what the internet says about us!85Lets Start by Creating a Google Accounthttps://accounts.google.com

Your Google Account is more than just Search.

Talk, chat, share, schedule, store, organize, collaborate, discover, and create.

Use Google products from Gmail to Google+ to YouTube, view your search history, all with one username and password, all backed up all the time and easy to find at (you guessed it) Google.com

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Heres the screen and the information you will needYou must set up a Google account to use all of the free tools and resources availableTry to make your Gmail address professional, to be used for Job Seeking purposes only!Start a brand new email account and use it only for job search activityThat way everything is being sent / received from one account and not lost in the mix of spam and other messages

Full explanation on next slide87

Example:Your name is Martina MacWilliams and you WANT your Google account / Gmail to be sameIf you have a common name it might be difficult to get a match for your name ( Google will tell you if its already taken)If this one didnt work, Id try: martinamacwilliams @gmail.com or m.macwilliams@gmail.comWhen you create a password, it will tell you if it is too weak for security ( believe Google when it tells you this)You will then be asked for your birth date ..this is to prove you are not underageThere is NO reason why you need to give your real age ..I never doPick any date before 1985 and use it ( write it down with your password and put it in a safe place in case you ever get locked out of your account)Gender you can indicate or choose otherAny phone number you have will workCurrent email is the one you already use, even if it is a Gmail alreadyHARDEST part is to figure out the challenge text what do these two words mean???They are used to prove that you are not an automated machine trying to set up multiple Google accountsYou must type them in as 2 words to proceed If you cannot figure them out click the round arrow and 2 new ones will appear88You can nowCreate a Google Profile!

www.google.com/profiles for anyone who has a Gmail already but doesnt know about profiles89Heres the start of your Profile

Jenn Jobseeker is a sample profileShe will build her basic profile here to help an employer find the good stuff about her online90Now with a Professional Job Seeker Photo

Doesnt have to be shot by a pro ..just looks good / clear / no goofiness!91Which profiles will employers consider?

Self explanatory!92Who gets the interview?Applicant #1

Applicant #2

Found on their FaceBook page93Now you can add your own content that you WANT an employer to see!

By clicking on PROFILE you can essentially put a mini version of your resume online here and ONLY put what you want the public to see ( and employers!)94Now that your name is onlinehow do keep track of it?

Google has a tool for that tooand its free and easy!95Set Up a Google Alert Know immediately if your name is being used online96Once your profile is done, you MUST setup Google alerts to watch how your name is being used online ( and what an employer might out about you)Stay informed! Its your name on the internet!!Set up a Google alert to monitor your nameThis means you do NOT have to keep Googling yourself, Google will tell you when your name is being used online!96http://www.google.com/alerts

Search Query = your nameResult Type = you want to know EVERYTHING BEING SAID How often = once a dayHow many = choose best or all resultsYour email = tell Google where to send the resultsThen click on CREATE ALERT = done

Google will now email every time they find your name showing up on the internet!NOTE: you can set up as many alerts as wantIf your name has variations ( MJ Matthews) ( MaryJane Matthews) (Mary Jane Matthews) you can set up alerts for all variations97What if your Google Alert brings you to content and photos you dont want anyone to see?Samples on next slide98Remove unwanted content!

Keeping personal information out of GoogleIt's difficult to keep personal information off the web. Most people belong to social networks, post photographs, write blogs, tweet, or have personal or professional sites. But this doesn't mean that you always want this information to appear in search results.

99Here are some recommendations for controlling your reputation online :Think twice before putting personal information onlineUse privacy settings to share with family and friends ONLYAsk your friends NOT to tag you in photos, especially when you are job searching!You should try to fix the problem at the source (rather than immediately contacting Google), for the following reasons:Google doesn't own the Internet, and they don't control the content of unrelated sites that appear in our search results. Their search results simply reflect what's already out there on the web.If the content isn't removed from the original site(s), people will be able to see it (for example, by clicking a forwarded link) even if it doesn't appear in Google's search results.

100Here are some recommendations for controlling your reputation online : ( cont)If you'd be uncomfortable with a photo or piece of content being seen by strangers, think carefully about putting it on public sites.If something compromising has already been published, try to remove it from the site where it's appearing.

Removing content from Google's search results doesn't remove it from other search engines.If the content in question is on a site you own, delete the problematic blog post, content, or images. If you don't control the problematic content,contact the webmaster of the siteand ask them to remove the content or the page in question.

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Remember!

You might not remember what you posted 2 years ago but..

The Internet never forgets!Questions????Patricia Smith101 Main Street WestWelland, On L3B 3X4289 849 1979 patricia.smith@workmail.comEDUCATIONBusiness Basics Certificate, Niagara College, January 2010Administrative Assistant Certificate Course, Niagara College, January 2007

WORK EXPERIENCEThe Lethbridge Gift Store: Assistant Sales Manager 2007 2010Utilized computer system to manage inventory and payrollPlanned and designed special trade shows for the gift industryAssisted Sales Manager as requiredAssisted other employees with customer service issues and troubleshooting

Boston Pizza: Assistant Manager2005 2007Responsible for team development, communications, sales, profit and cost control management.Managed store operations and administration including scheduling, reports, inventory, and customer service.

Boston Pizza: Cashier 1999 - 2005Responsible for customer service including order-taking and cash register operations.

COMPUTER SKILLSQuickBooks, Quicken, Payroll Plus, Microsoft Word, Excel, Power Point, Access, Internet ExplorerOTHER ACTIVITIESPeer tutor for Literacy AssociationMember of Association of Virtual Managers

References Available Upon RequestEducation

Community Care Worker ProgramSept.2012 presentHamilton, ONA health-care programcomprised of clinical work placement and workshop series including:First Aide/CPR Red Cross CertificationCommunication SkillsUnderstanding Personality TypesThe Therapeutic RelationshipDiverse Populations in the WorkplaceWork Experience

St. Olgas Senior Centre Jan. 2013 PresentHamilton ON

Recreation Assistant

Duties Include:****