1/25/2010

Microsoft Online Services for RetailUnifying the Workplace:  Connecting Deskless Workers to the Right Information

ShiSh | Industry Solutions Specialist, MicrosoftFollow @MSRETAIL on twitter

AgendaAgenda

Changing Consumer Demands

Consumer Centricity

Globalization

Environmental and Social Sustainability

Digital Convergence: Web to Store

New Business Models

44

22

55

66

33

11

What We've Been HearingWhat We've Been HearingRetail Challenges and Pain PointsRetail Challenges and Pain Points

Focus on Operational PerformanceImprove operational processes to expand efficiencies, reduce delay in service or product delivery, and decrease the rate of employee turnover.

Require Security and ComplianceHow can I deploy electronic communications to my Deskless Workers and still maintain protection from security threats?

Drive Real-Time Enterprise Performance MonitoringEnable dynamic performance management to measure progress, make required course corrections, and reduce delays in delivering information and data.

Enable a Connected Workforce for all Business ProcessesIncrease productivity by connecting all facets of a highly distributed business model to streamline retail processes.

AgendaAgenda

IT Choice and ValueBest Productivity Experience Across PC, Phone, and Browser

“Live” “Online” On-premises

User Managed IT / Partner Managed

BrowsersBrowsersPCs

PCs PhonesPhones

Consumer or SOHO focused

offering

Enterprise software delivered

as a service

Rich enterprise software providing the most capability

Provided by Microsoft Run by Customer

Cloud-based Services

Provided by Microsoft (or a partner)

“Deskless” offerings for users with limited needs

Most Flexibility and ControlMost Flexibility and ControlOrganizationsOrganizations

Subscriptions / LicensesSubscriptions / Licenses

Uniform ServiceUniform ServiceIndividuals / SOHOIndividuals / SOHOAd-supported / SubscriptionsAd-supported / Subscriptions

Business Productivity Online Suite

Business Productivity Online Deskless Worker Suite

(Deskless Worker Version)(Deskless Worker Version)(Deskless Worker Version)(Deskless Worker Version)

Business Productivity Online Suite

Business Productivity Online Deskless Worker Suite

(Deskless Worker Version)(Deskless Worker Version)(Deskless Worker Version)(Deskless Worker Version)

More than 1M paid seats!More than 1M paid seats!

Authentication to Data

Separate Data Networks

Virus Scanning

Application Level Countermeasures

Application Authentication

System Level Security

Intrusion Detection System

Firewalls

Filtering RoutersKey Features

Geo-redundant data centers

N+1 architecture

Nine layers data security

CyberTrust certified

Secure access via SSL

ITIL/MOF operational practices

24x7x365 support

Backed by 99.9 percent uptime SLA

“Microsoft’s cloud strategy is visionary, and its ambitions are broad and span multiple dimensions, including on-premises and off-premises deployments and a variety of business models. No other vendor is attempting to deal with the cloud in all these dimensions simultaneously.”

“Windows Cloud

Computing is a

where and when…

NOT AN IF.”

AgendaAgenda

Challenges

Deskless Workers are unable to efficiently interact or securely share information with corporate or other member stores.

There are too many manual, back-of-the-store processes for managers to run their day-to-day business.

Daily task reporting and/or tracking for associates is manual and paper-based.

New or existing workers have no access to online training materials.

No interactive communications exist between stores for best practices or information resources.

Roles: Sales Associates, Inventory Stockers, Store Managers and Assistant Store Managers

Defined: No dedicated PC. Paper-based communications via mail and/or bulletin boards.

Challenges

Secure, cost-effective communications and collaboration to a dispersed corporate and partner network are needed.

Efficient communication vehicles are essential for interacting with various roles in the workforce.

Information Workers need anywhere access to business intelligence information and document repositories to maintain business agility.

Up-to-date communications and collaboration technologies are required to compete in a global economy.

Roles: Executives, Sales and Marketing, Buyers, Human Resources, Finance, Mid-level and Senior Management

Defined: Dedicated PC. Requires information access and heavy communication and collaboration capabilities.

AgendaAgenda

Spring Promotion: Live MeetingSpring Promotion: Live Meeting

Spring Promotion: Store Manager Portal Spring Promotion: Store Manager Portal

Spring Promotion: E-mail to AssociatesSpring Promotion: E-mail to Associates

Spring Promotion: Associate PortalSpring Promotion: Associate Portal

Spring Promotion: Sales Contest E-mailSpring Promotion: Sales Contest E-mail

“Microsoft Online Services aided Blockbuster in transforming our environment and enabled employees to collaborate better, communicate more efficiently, and be significantly more productive. ”

Keith MorrowCIO

Blockbuster

Through Microsoft Office Outlook® Web Access and mobile smartphones, the Blockbuster IT team delivered on expectations, enabled better information flow, and improved access to e-mail and calendars.

Employees can communicate and collaborate in real time through the seamless integration of Microsoft Exchange Online Services with the on-premises solution of Microsoft Office Communications Sever and SharePoint.

Blockbuster achieved flexibility in migration strategies (deciding what to host in the cloud versus on-premises), enabled file sharing to central document libraries on the SharePoint portal, and empowered IT to focus on technologies that can help the company to stay ahead in the competitive entertainment environment.

AgendaAgenda

Interoperable by DesignInteroperable by Design

Seamless User Experience

ON-PREMISES CLOUD SERVICESDeployment ChoiceDeployment Choice

Enterprise Software at Internet Scale

• Extensive background in enterprise on-premise and in the cloud solutions

• Enterprise-class security and reliability

• 24/7 dedicated support

• Integrates with existing, familiar infrastructure

Software and Services to Fit Customer Needs

• On-premise or cloud based or BOTH – you choose!

• The right solution for the right role – No Tradeoffs!

• Seamlessly manage and take advantage of change

Robust Functionality for a Better User Experience

• Familiar UI for increased productivity

• Delivers great desktop and Web performance – on OR offline!

• Rich capabilities (UC&C) across the Microsoft ecosystem

“Google Apps is not an enterprise-class solution. It’s a consumer solution, and we did not want to risk our business on it.”

“Yes, we might have saved one or two dollars per month going with Google Apps, but it wasn’t worth it. Selecting software that makes it more difficult to work is the wrong way to save money.”

“The Microsoft online and offline applications complement each other. Google is online only and posed compatibility and formatting issues.”

“We looked at Google Apps, but it doesn’t offer the range of services found in Microsoft Online Services.”

“Google apps weren’t ready to handle the state’s business. They weren’t robust enough and they lacked the full functionality that we needed”

AgendaAgenda

Microsoft Online Services Balance Needs in a Changing WorkplaceMicrosoft Online Services Balance Needs in a Changing Workplace

SummarySummary

Provide the right offering for the right user

Empower the entire workforce

Maintain regulatory and industry compliance

Connect your workforce to the right people and the right information!

Meet changing business needs

Simplify administration

Lower support cost

Integrate with existing information architecture

Provide consistent availability and up-to-date technology

Manage IT cost, complexity

BPOS Overview- http://www.microsoft.com/online/Business-Productivity.mspx

Microsoft Online Services Blog- http://blogs.technet.com/msonline/

Twitter- http://twitter.com/msonline

Forums - http://social.technet.microsoft.com/forums/en-US/category/microsoftonlineservices

LinkedIn – http://www.linkedin.com/groups?gid=1789204&trk=myg_ugrp_ovr

Facebook – http://www.facebook.com/group.php?gid=90525922141&ref=ts

© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.