retail common questions and qualifiers · the tyro bank account is a fee free, interest bearing...
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R E TA I L
Common Questions and Qualifiers
Do you have a POS?
If yes, what POS are you using?
Are you integrated?
If yes, do you have a problem to solve?
Are you looking for an alternative?
If not integrated, and you have a POS, then we can improve efficiencies?
What EFTPOS do you currently use?
Who’s the decision maker?
Best phone number to get them on?
Do you have any other problems to solve with payments?
Common Questions & Objections | RETAIL
How to qualify?
Why would Tyro be a good fit?
Do they have POS?
Opportunity to discuss• No keying errors/easy reconciliations• Integrated receipts – one invoice for the customer• Fast transactions
Yes? No
Are they integrated?
Common Questions & Objections | RETAIL
Yes
Looking for better?Are they open to alternatives (yes price/functions/features)?
Problems?Is their current EFTPOS causing issues? If yes, we can help?
Ok?If happy with what they have, then worthwhile introducing Tap&Save and potential price comparisons?
Common objections and how to overcome
“I’m stuck in a lock-in contract with my bank”Tyro will try to offer cost savings in merchant service fees and a period of free terminal rental to alleviate the cost of a lock-in contract. Most of the time, the bank will waive this fee to ensure the customer continues banking with them for other products.
“It’s too expensive” Tyro will always try to offer cost savings to merchants who have an existing EFTPOS solution in place. To do so, all we require is a recent merchant statement for a cost comparison.
“It takes too long for my money to deposit into my bank account”
If you settle into the Tyro Bank Account, you can access your funds the same day. The Tyro Bank Account is a fee free, interest bearing transaction account (currently interest paid is from 1.00% p.a. to 1.75% p.a. for funds you leave in the account for longer than 90 days).
“It’s too much of a hassle, I’ll stick with what I have”
Tyro is confident in the reliability of our technology and the service we provide to our customers. As such you can feel free to trial our solution alongside what you currently have, to see how we compare. If you do not feel there is value, you can return the terminal to us without facing any break-fees or lock-in contracts.
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Common Questions & Objections | RETAIL