retail cpg travel and logistics
TRANSCRIPT
Mahindra Satyam’sRetail, CPG, Travel & Logistics
(RCTL) Practice
BUSINESS LANDSCAPE
Fall in high-street footfall, reflected in integrated commerce (combination of offline & e-commerce)
BUSINESS LANDSCAPE
Emergence of complex supply chain involving multiple vendors spread across multiple regions
BUSINESS LANDSCAPE
Increased complexity in customer journey due to the emergence of multiple touch-points
BUSINESS LANDSCAPE
Use of social media for better customer engagement
TOP CHALLENGES FOR RCTL
FIRMS
How to unify the fractured Business Ecosystem that deals with customer?
How to streamline supply chain & ensure visibility and collaboration among stakeholders?
How to ensure operational & process efficiency?
How to leverage social media intelligence for customer experience management, acquisition and retention?
FALL IN HIGH-STREET FOOTFALL
COMPLEX SUPPLY CHAIN ECOSYSTEM
MULTIPLE CUSTOMER TOUCH
POINTS
INCREASING RELEVANE OF
SOCIAL MEDIA
OUR APPROACH - SOLUTIONS
Order Management
A fully configurable single portal for managing enterprise orders
with built in capabilities for routing, exception handling, alerts and external system
integration
OUR APPROACH - SOLUTIONS
Extend your SAP/ERP/Legacy systems for greater agility and
operational transparency Wrap & Renew
MOBILE, TABLET, CLOUD AND BIG DATA
DATA ANALYTICS IN CLINICAL TRIAL
STRICTER REGULATORY COMPLIANCE
INCREASING RELEVANE OF SOCIAL
MEDIA
OUR APPROACH - SOLUTIONS
Customer Service Desktop
Provides visibility of information across systems, Multi-channel
support for seamless integration of initiation, follow-up and
closure and NBD helps to identify the optimum response
MOBILE, TABLET, CLOUD AND BIG DATA
DATA ANALYTICS IN CLINICAL TRIAL
STRICTER REGULATORY COMPLIANCE
INCREASING RELEVANE OF SOCIAL
MEDIA
OUR APPROACH - SOLUTIONS
Provides visibility and flexibility to maintain optimum inventory level
which in turn reduces working capital in a systematic manner
Continuous Working Capital Reduction
MOBILE, TABLET, CLOUD AND BIG DATA
DATA ANALYTICS IN CLINICAL TRIAL
STRICTER REGULATORY COMPLIANCE
INCREASING RELEVANE OF SOCIAL
MEDIA
OUR APPROACH - SOLUTIONS
Ensure relevant customer experiences by combining both
mobile and offline purchase data to provide a unified view of
consumers
Location based Intelligent Mobility
Solution
MOBILE, TABLET, CLOUD AND BIG DATA
DATA ANALYTICS IN CLINICAL TRIAL
STRICTER REGULATORY COMPLIANCE
INCREASING RELEVANE OF SOCIAL
MEDIA
OUR APPROACH - SOLUTIONS
Solution offering which performs all social media tasks:
crawl, analyze and tag posts, respond to users and monitor
potential crises
Social Media for a Smarter Enterprise
MOBILE, TABLET, CLOUD AND BIG DATA
DATA ANALYTICS IN CLINICAL TRIAL
STRICTER REGULATORY COMPLIANCE
INCREASING RELEVANE OF SOCIAL
MEDIA
Order Management
A fully configurable single portal for
managing enterprise orders with built in
capabilities for routing, exception handling, alerts and external system integration
Wrap & Renew
Extend your SAP/ERP/Legacy
systems for greater agility and operational
transparency
Customer Service Desktop
Provides visibility of information across
systems, Multi-channel support for seamless
integration of initiation, follow-up and closure
and NBD helps to identify the optimum
response
Continuous Working Capital
Reduction
Provides visibility and flexibility to maintain optimum inventory level which in turn
reduces working capital in a systematic manner
Location based
Intelligent Mobility Solution
Ensure relevant customer experiences
by combining both mobile and offline purchase data to
provide a unified view of consumers
Social Media for a Smarter
Enterprise
Comprehensive framework that helps
analyze customer feedback and inform
the enterprise decision making process
OUR APPROACH - SOLUTIONSMOBILE, TABLET, CLOUD AND BIG
DATA
DATA ANALYTICS IN CLINICAL TRIAL
STRICTER REGULATORY COMPLIANCE
INCREASING RELEVANE OF
SOCIAL MEDIA
GREATER AGILITY AND OPERATIONAL EFFICIENCY
IMPROVE TIME TO MARKET
ON-DEMAND CONTENT TO CONSUMERS
OPERATIONAL AGILITY @ REDUCED COSTS
INCREASED VISIBILITY INTO CONTEXTUAL DATA, QUICKER / SMARTER RESPONSE BASED ON LOCATION OF THE PATIENT
KEY BENEFITS
EXPAND into new markets INCREASE market share REDUCE time to market ACQUIRE economies of scale And GROW faster!
CONNECT WITH US
Email : [email protected]: www.mahidrasatyam.com