retail presentation with timings
TRANSCRIPT
The UK e-Retail Association
IMRG: The UK e-Retail Association
www.imrg.org
The voice of E-Retail in the UK and beyond…
+44 (0)203 696 0980
www.imrg.org
Events Indexes Learning &Development
Website / Social Media / PR
Editorial Added Value
+44 (0)203 696 0980
Everything we do is driven by our community of
IMRG Community
members…
IMRG Community
www.imrg.org+44 (0)203 696 0980
You’re in good hands with IMRG…
An Investment in Your Business…
Strategic Development
Our tracking
indexes give you
market
perspective
Gaining Competitive Advantage
We can show you
where the market
is heading, helping
you to identify and
exploit developing
segments
Building Business
Partnerships
Learn from
leading solutions
providers about
the latest
techniques and
developments
Networking with Peers
Our events are
unrivalled in
delivering senior
decision-makers
from across the
retail spectrum
Being Your Business Partner
Need some advice
or someone to
present at one of
your events?
IMRG can help.
IMRG will prove invaluable in the following areas of your business:
IMRG Tracking Indexes
www.imrg.org
The longest running e-retail tracking study in Europe…
• Designed to enable the e-retail industry to track a range of key benchmark metrics, including parcel volumes, order values, delivery services employed, and destinations served;
• Data is derived from dispatches from in excess of 22- retailers and represents more than 4 million orders in any single month.
The Delivery Index is only accessible by members.
+44 (0)203 696 0980
• The primary performance indicator of the UK market;
• Tracking e-retail sales since April 2000;• Covering total sales as well as growth
fluctuations across 10 sectors.
E-Retail Sales Index: IMRG MetaPack Delivery Index:
E-Retail Sales Index Overview
13 Years of E-Retail Tracking
Over 100 UK retailers participating
High Street/multichannel vs catalogue/online
Tracking conversion rates and basket size
19 Indices
IMRG/Capgemini e-Retail Sales Index
First and unique access to business-critical intelligence:
• UK Consumers spent £77.5 billion online in 2012, 14% more than was spent the year before;
• IMRG’s forecast for 2013 is 12% growth, to a predicted total of £87 billion.
Exploring the detailed charts and
tables within IMRG’s reports, including:
• Yearly and monthly performance;
• Conversion rates* ;
• Average basket value;
• Aggregated data sample shown for each sector
*Some Sectors
Benefit from…
Personalised reports, allowing retailers to benchmark their
performance against the wider market
IMRG/Capgemini e-Retail Sales Index Sectors
Sectors• Total e-Retail Market• E-Retail (excluding Travel)• High St / Multichannel• Online-only / Catalogue• Electricals• Home & Garden• Beer, Wine & Spirits• Gifts• Health & Beauty• Travel• Clothing
o Footwearo Accessorieso Lingerieo Womenswearo Menswear
Sample Index Sector Results
Sector
% ChangeYear-on-
YearAugust
% ChangeMonth-on-Month
(July to August)
Averagee-Retail Basket Value August
AverageConversion
RateAugust
Average YOYGrowth Year
to Date
Total e-Retail Sales +18% -4% £119 4.6% +15%Excluding Travel +19% -4% £78 4.9% +16%High St / Multichannel
+17% -7% £154 3.9% +15%
Online-only / Catalogue
+19% +2% £94 5.5% +16%
Clothing (inc. Footwear Accessories)
+18% -12% £55 5.2% +18%
Menswear -4% -11% £65 N/A +15%Womenswear +2% -16% £69 N/A +13%Footwear +13% +2% £58 2.6% +14%Accessories +35% -11% £41 N/A +41%Electricals +18% +14% £169 N/A +9%Gifts +10% +3% £36 N/A +15%Health & Beauty +30% +14% £42 N/A +11%Lingerie +39% -2% £36 N/A +44%Beer, Wine & Spirits
+16% -7% £117 N/A +10%
Travel +10% 0% £878 N/A +12%**Home & Garden +87%
(LFL +25%)+10% £79 N/A +72%
(LFL +31%)
• Early sight of Index results by email
• Data submitted on or around 8th of each month (reporting previous month’s sales)
• Results available by around 12th of the month
IMRG Tracking Indexes
www.imrg.org
The longest running e-retail tracking study in Europe…
+44 (0)203 696 0980
• Focused on smartphone and tablet sales;• Discover how sales patterns differ
between smartphones and tablets;• Compare mobile basket values with the
basket values of non-mobile devices.
M-Retail Sales Index: E-Retail Benchmarking:
• An additional reporting tool open to all participants in the IMRG Capgemini e-Retail Sales Index.
• Benchmark yourself against your industry sector;
• Tracks over 40 key performance indicators across 7 categories.
Quarterly Benchmarking
• Open to all IMRG/Capgemini Index participants• Tracks over 40 key performance indicators across the below 7 categories:
o Website Performance o Customer Acquisition & Retentiono Commercialo Order Fulfilmento Geographical Splito Marketing Performanceo Channel
• Currently over 30 retailers participating, including: Clarks, Debenhams, Freeman Grattan Holdings, JD Sports, John Lewis, M&M Direct, Marks & Spencer, Matalan, New Look and Schuh
Sample Personalised Reports
0.00
50.00
100.00
150.00
200.00
250.00
Av
erag
e B
aske
t V
alu
e (€
)
Sample Average & Individual Basket Value: Total Monthly Market
Sample Average Basket Value Participants Average Basket Value
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
Sample Average & Individual % of Orders from Existing Customers:Health and Beauty Sector Weekly
Sample Average % Orders from Existing Customers
%
Sample Average v Individual’s Basket Value: Total Monthly Market
Blurb about personalisted reports…
Blurb about personalisted reports…
Mobile Commerce
0
100
200
300
400
500
600
700Jan-
11
Feb-
11
Mar-1
1
Ap
r-11
May-
11
Jun-
11
Jul-1
1
Aug-
11
Sep-
11
Oct-1
1
No
v-11
Dec-
11
Jan-
12
Feb-
12
Mar-1
2
Ap
r-12
May-
12
Jun-
12
Jul-1
2
Aug-
12
Ind
ex V
alu
e
Mobile Commerce - Month on Month
Mobile commerce is growing at around 300% year-on-year Conversion rates are growing, but are lower than overall e-retail
conversion rates
Member Confidentiality
Concerned about the data protection and security? Member confidentiality is respected at all times.
All data is aggregated, so no individual data is visible
IMRG Events
www.imrg.org
Experience:• Connect• Forums• Informal Events
Connect
www.imrg.org+44 (0)203 696 0980
• Quarterly day-long conferences for the membership;
• Hundreds of attendees coming together to debate the current issues and future direction of the online retail industry.
• Centred around a theme, e.g. mobile, fashion, or customer experience.
Forums
www.imrg.org+44 (0)203 696 0980
Organised for smaller groups of members who want to discuss topics
in greater depth
Informal Events
www.imrg.org
An opportunity for topical discussion and analysis in a
smaller, less formal, and more intimate setting.
+44 (0)203 696 0980
Learning and Development
www.imrg.org+44 (0)203 696 0980
Enhance and develop your business using IMRG’s:• V forums;• Market reports;• Bespoke reports;• Support at your events,
Learning and Development
www.imrg.org+44 (0)203 696 0980
IMRG Market Reports V Forums:
• Got a question? Browse IMRG’s forums for an answer already provided to one of our members;
• Pose specific enquiries about your business to a range of subject-matter experts;
• Learn from IMRG’s wealth of knowledge in e-retail;
• Benefit from access to James Roper’s visionary reports.
James Roper speaking at Connect London
Learning and Development
www.imrg.org+44 (0)203 696 0980
Bespoke Reports Your Own Events
• Need a report tailored to your specific needs to help you develop your business? Consider an IMRG bespoke report.
• Reports are put together using:• Industry experts;• Market data; and• Connections and
relationships within our membership.
Let us assist you with your events. We offer a range of services, including:• The provision of advice and
guidance;• Attendance and presentation;• The chairing of discussions and
debate.
Membership Profile
Board Level Department Head Other
Managing Director, Founder,
CEO, Marketing Director,
Finance Director, Operations
Director, Logistics Director,
Merchandise Director,
Buying Director, Director of
Multi Channel…
Online Marketing, Finance,
Merchandising, e-commerce,
IT, Customer Service, Multi
Channel, Customer
Experience, Distribution,
Operations, Digital, Business
development, Customer
Service, Legal, Online…
Web Analytics Manager,
Fulfillment and Returns
Manager, Customer
Experience Manager,
Category Manager, PPC
Manager, Trading Manager,
Cross Site Merchandising
Manager, Payments
Manager, Export Manager,
Content Manager…
A membership for your company...
Senate Membership
www.imrg.org
Membership Profile
+44 (0)203 696 0980
• Unrivalled networking opportunities;
• Influence IMRG strategy and policy work.
Membership Options and Benefits
As a member of IMRG you receive:
e-Sales Index
Included in membership
m-Retail Sales Index Included in
membership
Delivery Index Included in
membership
Connect events Included in
membership
Round Tables
Included in membership*
Policy Forums
Included in membership*
V Forums Included in
membership*
Market Reports Included in
membership
Bespoke Reports Chargeable
Support Service Negotiable
* By invitation
Members are invited to participate in and benefit
from the quarterly benchmarking indexes. Please
contact IMRG for more details.
To learn more about IMRG membership and
sponsorship options:
Call: +44 (0) 203 696 0980
Or email: [email protected]
+44 (0)203 696 0980
Membership packages:
• Associate retailer/supplier;• Retailer;• Solution provider;• Senate retailer/supplier.
www.imrg.org
2 Ching Court
49 – 53 Monmouth Street
Covent Garden
London
WC2H 9EY
Tel: +44(0)203 696 0980