retail security magazine oct11
TRANSCRIPT
Your source for profit protection issues & practices
Sparkling - Jewellers
Riots - Rounding up
Bungs - Home and away
Cash - on the move
‘Lifters’, ‘Watchers’, ‘Fillers’, and ‘Pilots’
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Contents
12 RIOTS ROUND-UPYou can view online at:
www.retailsecuritymagazine.co.uk
Do you have news or opinions?So tell us!
Email us at [email protected]
28 BRIBERY ACT
42 CASH IN TRANSIT
10 A SCHEME WITH SPARKLE
Above: Riots, from page 12. Below: jewellery, page 10
Pictured: Bribery, page 28
© 2011 Tyco International Ltd and its Respective Companies. All Rights Reserved
For more information:
Call: 0208 750 5660Email: [email protected]: www.tycosecurityproducts.com
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�
WHAT (IF ANYTHING) DO THE RIOTS TELL US?
The Editor’s Notes
It all starts here Mark Rowe edits Retail Security Magazine - you can email him at [email protected]
You can view the whole mag online (free!) at retailsecuritymagazine.co.uk
Round-Up
HEADS SPEAK
www.iir-events.com/combatfraud �CREATIVE LP
www.imsresearch.co.uk �
BRIBERY STANDARD
www.bsigroup.com �
'DATA IS THE FUEL'
www.actionfraud.org.uk �
Adrian Leppard
Westfield pay copsIn west London, Hammersmith & Fulham (H&F) Council is paying £1.3m to the Met Police, and local firms are adding another £350,000 a year.
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Second hand sharing
�
Around London
Pictured: A view outside the Westfield
Stratford, near the 2012 Olympic site
IN RUN-UP TO OLYMPICS:
Checks on mall carsThe new Westfield shopping centre at Stratford by the Olympic Park will have security checks made on vehicles entering the public car parks, in its first year.
� www.uk.westfield.com
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Around the Regions
CONTINUED ... FROM PREVIOUS PAGE
Begging win-winAn operation to tackle aggressive begging across Birmingham city centre was hailed a success.
False sellers
�
Marshals hailedA Street Marshals project – which puts SIA-badged door staff on patrol alongside police officers in Leeds city centre – is reporting a first year of violent crime much reduced.
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Thumbprint scheme
Four local stores and traders in Epsom have worked with Surrey Police with the aim of reducing opportunities for criminals to profit from stolen items.
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Safe in Glos
A way to keep people with learning disabilities safe when they are out and about is running across Gloucestershire.
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Retailers Against Crime North East and Northumbria Police officers joined forces to tackle shoplifters in Morpeth town centre.
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www.retailersagainstcrime.org
Jewellery shops’ free guidelines Jewellery shops might not have a lot in common with bookmakers – but they will do, because the jewellery trade has a free security guideline available, mirrored on a similar document that has driven down robberies against bookmakers in London. Mark Rowe reports.
‘No loyalty cards’
Good practice
CCTV ‘customer’
�
�
Crime Prevention
Pictured right: A sign outside the
International Jewellery London 2011 (IJL) show.
A seminar at the September event heard
of co-operation between the jewellery
trade and police
The IJL show guide
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Advanced Asset Protection
Warning message to retailThe riots from the Saturday to Tuesday night inclusive, August 6 to 9, ended through massive on-street policing and rainy weather. Is that all there is to it? We bring reports of how widespread and serious the disorder was, and the fall-out.
Pictured: Mike Weatherley with the new
Home Office minister Baroness Browning, who
accepted the all-party group’s invitation to
answer questions. She stepped down from the Government last month,
citing health grounds
Pictured previous page: A piece of graffiti on the front of a clothing store
in Wolverhampton, boarded-up as a result of
the August riots. This page: A Coral in
Wolverhampton with its frontage boarded up
after the riots
Riots
REPORTING LINE NEVER BUSIER
Peak of calls for Crimestoppers Crimestoppers, the UK’s anonymous crime reporting line, was never busier than after August’s riots in London. Some 2,675 tip-offs were received in that month after the disorder. .
Keeping track
Integrity Line
www.abmsoftware.com/abmpegasus �
Group in parliament The All Party Parliamentary Group on Retail and Business Crime (APPG-RBC), is a 35-MP group founded and chaired by Sussex Tory MP Mike Weatherley.
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www.acs.org.uk �
Riots
Pictured: The temporarily boarded-up Wolverhampton branch
of Boots, among premises damaged in
the city’s riots
RETAILERS RESPOND:
Counting the cost after the violenceThe four nights of rioting across London and other cities and towns in England caught the country by surprise. Security and profit protection people reacted to the looting and violence; since then, retailers have been counting the cost.
Comments
High street fund
What to view
Several police forces put CCTV stills and footage of public space disorder. For example, on the West Midlands Police website www.west-midlands.police.uk was three minutes of footage of an entry to a branch of Halifax on New Street, Birmingham; and an attempt to rip an ATM from a nearby Santander branch wall.
Pictured: An attacked window at the
Wolverhampton offices of the Express & Star
newspaper
Riots
CONTINUED ... FROM PREVIOUS PAGE
Logon for partners Businesses, local and national multiples, took the brunt of the recent rampage that swept across England, writes Jim Gibson, Operations Director at Cardinal Solutions, the retail security contractor.
www.crimeintel.com
��
DIY forum to share ideasRetailers in the DIY and building trade are putting their heads together to fight crime done against their businesses, with similar methods.
Message
�
People
Pictured right: The rear of a Wickes DIY store. The building
materials are valuable and desriable to
DIYers, builders and thieves alike
Pictured right: A aisle of a Wickes DIY store. As on the high street, small but desirable
goods may be concealed by shop
thieves
RIVALS ON THE HIGH STREET, BUT:
What to do
The riots prompted police to suggest to businesses that they make security checks and do house-keeping. Among other things: � identify areas that are vulnerable to forced entry� Make sure all service doors are kept locked and secure when not in use� Ensure your CCTV is fully working� In case of an emergency is there a record of the names of key-holders who can be contacted?� Consider removing high value goods from display windows overnight� Consider keeping as little cash as possible on the premises
Riots
Pictured: A part boarded-up shop in
Wolverhampton after riots. Traders were
keen to resume ‘business as usual’
AFTER THE VIOLENCE:
Spray to protect goodsTwo new products that use DNA spray technology to link looters, burglars or smash-and-grab raiders to the scene of the crime are being deployed in high street shops and convenience stores.
www.selectdna.co.uk Spray with alarm
What they say
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Insurance pay-outs to top £200mThe UK insurance industry body the Association of British Insurers welcomed Prime Minister David Cameron’s announcement that the Riot Act police compensation schemes will operate as normal.
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What to do
To keep up with any developing events, one way may be to sign up to twitter or other feeds on police force websites. You can find a link to your force website via the national site www.police.uk. There are besides for London the communitysafe website http://communitysafe.gov.uk/ and the LISTEN group of London security and building managers.
Pictured left: Retail premises in
Wolverhampton 36 hours after the riots in the city
centre on August 9. Above: The Cabot Circus mall in central Bristol, another riot-affected
city
Riots
CONTINUED ... FROM PREVIOUS PAGE
How did we do?
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CCTV as tool to identifyCCTV systems soon became a tool in the identification of the culprits of the violence.
www.bsia.co.uk �
Regional round-upThe August riots covered more parts of the UK than the national media had time to cover. Here’s a round-up of some of the trouble.
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Events
Pictured: Views from Royal Victoria Docks,
looking towards central London from a bridge
over the water (above); and the former cranes, beside the exhibition
centre ExCel, venue for next year’s ISS Expo
AROUND THE UK INTO 2012
October 6: Retail Fraud On The Road, Leicester conference. Visit: www.retailfraud.com
October 6: Fifth annual London Fraud Forum conference, One Great George Street, SW1. Visit: www.londonfraudforum.co.uk
October 10: Next meeting of Ex-Police in Industry and Commerce (EPIC), Derby. Visit www.epic-uk.com
October 11-12: Ecommerce Expo, London Olympia. Visit www.ecommerceexpo.co.uk. Same date and venue: Total Workplace Management 2011. Visit www.twmexpo.com
October 12: Security Industry Authority conference, Sheffield. Visit www.sia.homeoffice.gov.uk. October 12-13: Anti-Counterfeiting Group autumn conference, Radisson Blu Portman Hotel, London W1H 7BG. Visit www.a-cg.org
October 12: Association of Convenience Stores, crime prevention forum, Church House Conference Centre, Deans Yard, Westminster, London SW1P 3NZ. Visit www.acs.org.uk
October 17-19: PCI Security Standards Council (PCI SSC), European payment security standards meeting, Royal Lancaster Hotel, London. Visit www.pcisecuritystandards.orgOctober 19: Masterclass by The Security Institute on ‘Maintaining
Security in an Economic Recession’. Visit www.security-institute.org
October 18-19: ATM Security 2011 conference, London, Victoria Park Plaza, by the ATM Industry Association. Visit www.atmiaconferences.com
October 19: City of London Crime Prevention Association, Carpenter’s Hall, Throgmorton Avenue, London EC2N 2JJ. Subject: economic crime (fraud). The association meets monthly, except August. Contact [email protected]. Visit www.cityoflondoncpa.org.uk
October 22-26: ARC Training course, Developing Intelligence in a Corporate Security Environment. Also one-day workshops, Berkshire. Ring 0118 984 1040. Visit www.arc-tc.com
November 3: Consec, Association of Security Consultants’ 17th annual conference, Royal Air Force Museum, Hendon, north London. Also November 24: Association of Security Consultants (ASC) AGM, 33 Bury Street, London SW1. Visit www.securityconsultants.org.uk.
November 7: Fraud Advisory Panel internal auditors fraud conference, Chartered Accountants’ Hall, London. Visit: www.fraudadvisorypanel.org.
November 14: Health-Checking your AML (anti-money laundering) and financial crime regime, British Bankers’ Association. Old Broad Street, London, EC2N 1EX. Visit: www.bba.org.uk November 11: ACFE UK (Association of Certified Fraud Examiners) Chapter
Conference, Canary Wharf, London. Visit www.acfeuk.co.uk November 14-18: Tavcom Training, managing security course, Hampshire; runs several times a year. Also CCTV, control room and other electronic security courses. Visit www.tavcom.com
2012
March 13-14: Retail Business Technology Expo, Earl’s Court, South Hall. www.retailbusinesstechnologyexpo.com
April 15-17: 11th ASIS European conference, London. www.asis.org.uk
April 25-26, 2012: Counter Terror Expo, London Olympia, exhibition, conference. Visit www.counterterrorexpo.com
April 24-26: Infosecurity Europe, Earl’s Court, west London. Visit www.infosec.co.uk
May 8-12: Perpetuity Training course, retail security management. Also supply chain security management, next courses March 27-29 and September 18-20. Visit www.perpetuitytraining.com
May 14-17: IFSEC exhibition, NEC Birmingham. Visit www.ifsec.co.uk
June 20: Total Counter Terrorism Summit, by Forum Events, Grange St Pauls Hotel, London. Also similar events on facilities management, retail shop fitting, and security. Visit www.forumevents.co.uk
October 3-4, 2012: Integrated Security Solutions show (ISS Expo for short), ExCel in London Docklands. Visit www.integsec.com
Appreciation for alarm responseA UK food retailer has praised a security contractor for protecting it against a burglary in one of its Belfast stores.
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Bath and District Business Crime Reduction Partnership has gained the Safer Business award, with distinction, from the Association of Business Crime Partnerships.
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Resolved to be differentA shopkeeper has talked about how empowered community resolution made him feel when dealing with a shoplifter. The aim: to make offenders understand the consequences of what they’ve done.
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People
Pictured right: Barry Byrne, Managing Director of G4S
Northern Ireland, presents Jim Turner with his Recognition
Award
Pictured: Business crime partnership
staff and supporting agencies such as
police and council CCTV
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CCTV
Pictured: Atul Rajput of network camera
manufacturer Axis Communications
Pictured right: A retail park in Nottingham
with the castle in the background
HIGH DEFINITION BENEFITS:
HD is on the rise against shrinkageAtul Rajput, business development manager, retail, at manufacturer Axis Communications, goes over the benefits of high definition CCTV for retailers.
HDTV delivers
www.retailresearch.org
Sweet-heartsBandwidth
Theft barometer
Prof Joshua Bamfield of Nottinghamshire-based Retail Research is bringing out his annual Global Retail Theft Barometer in mid-October; it’s expected to show a rise in crime against retail. For details visit www.retailresearch.org. Joshua’s book, Shopping and Crime, is due to be published by Palgrave Macmillan.
CCTV
CONTINUED ... FROM PREVIOUS PAGE
Long term
Cashing in
Case studies
www.axis.com
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Message
FSA fine
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What to view
For guidance on how to comply with the Bribery Act, visit the ‘Bribery and corruption’ part of www.sfo.gov.uk; or the Ministry of Justice website, www.justice.gov.uk.
The trade body the BBA (British Bankers’ Association) is running anti-corruption compliance training on November 9, at Pinners Hall, 105-108 Old Broad Street, London, EC2N 1EX. Visit www.bba.org.uk
Regulations
In July the Bribery Act came into force. It makes bribery an offence, in this country, and abroad, whether it’s done by your staff or agents to gain a deal or other advantage. If you’re caught, it can prove costly, as this recent case suggests.
Pictured: If sales or other staff in your business give (or take) bribes to win contracts, or other advantages, it’s no defence for you or your
organisation to say you didn’t know about it
BRIBERY ACT COMPLIANCE
Corruption abroad can cost
Antenna launch
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Lock to defeat detachersA tagging product seeks to defeat organised criminals who ‘go shopping’ armed to remove EAS tags.
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Car dealers and keys
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Customer count reports weather too
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Cash handling agreement
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Products
Pictured: The Dural tag
WHEN THIEVES GO SHOPPING:
In our April issue, our regular loss prevention and training contributor Peter Whitehead wrote on safe arrests of shop thieves. He returns to this topic.
Mind-set
Shame
Approach
A day’s work
Stop-searchAbout Peter Whitehead: A store detective and trainer, and process server, for four decades. He’s been retired since May 2008. His best achievement? His Royal Yachting Association/DTI Yachtmaster Offshore qualification, he says.
Comment
Peter Whitehead
CONTRACTOR-CLIENT RELATIONSHIP:
Some arrested developments
Betting shops review code progressOne year on from the launch of a voluntary code of safety and security national standards for bookmakers, heads of security at betting chains and others met to review progress.
Ladbrokes view
Met stats
www.abb.uk.com �
News
STANDARDS FOR STAFF SAFETY
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Amanda Oliver
Comment
CONTINUED ... FROM PREVIOUS PAGE
Keep to your standard A Qualified Security Assessor for the Payment Card Industry Data Security Standard has warned that recent breaches indicate that companies are failing to follow core security guidelines.
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Bureau with intelligenceA business-led intelligence-gathering bureau seeks to provide police with ‘gift-wrapped’ cases to prosecute.
Members
�
Gang
Some specialists
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www.professionalsecurity.co.uk
Answers to empty propertiesNick Tubbs, UK Managing Director at VPS - The Vacant Property Specialists, offers advice on how to mitigate the risks and protect retail property assets.
Impact
Cover
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Action
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What to view
A Ministry of Justice consultation closes this month on the issue of squatting; a proposal is a new offence against trespassers who occupy other people’s buildings without permission, thus criminalising the act of squatting. Visit www.justice.gov.uk.
Comment
Above: A common site in cities (pictured, on
void properties in Birmingham and central
London): security signage. How do you secure such a site,
without leaving yourself open to more problems?
Pictured previous page: An alarm fitted in an
empty property; and VPS MD Nick Tubbs
AS ECONOMY RECOVERS SLOWLY:
BRC conference
www.facewatch.co.uk www.brc.org.uk �
It’s your comms that countTom Downes, CEO of Quail Digital, a wireless headset company, looks at the crucial role that communications play in retail security.
Visible
Research
With CCTV
www.quaildigital.com �
People and Products
Pictured: Quail Digital headsets in
use
Philip Hagon
STAFF CONTACT FOR MORE THAN SECURITY:
News
ATTRACTIVE TO THE TECH-SAVVY:
Payment watchBOSS - the British Oil Security Syndicate - has introduced Payment Watch, a scheme to help UK fuel retailers recover losses incurred by ‘no means of payment’ incidents.
Non-payments
www.bossuk.org
Slough start-up
�
Purple Flag retained
�
No fine after hack
�
Cyber paper
www.makingsecuritywork.co.uk �
Hybrid system
�
Megapixel for HK
�
Duty free choice
�
Reasons to buy realFakes Cost More – I Buy Real. That was the title of an international campaign against counterfeit products on World Anti-Counterfeiting Day, on June 8.
www.iccwbo.org/bascap
www.ibuyreal.org
Summit
�
Overseas
Pictured: Gerolsteiner Brunnen’s CCTV on monitoring screens
CAMPAIGN AGAINST COUNTERFEITS
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Overseas
Warehouse CCTV goes with the flow
Software for a mission
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Casino expands
�
�
Pictured: Inside and outside the Tesco depot in Hungary
RECORDINGS ON IT SERVER
Available to download is a protective security guide for managers and owners of businesses outside the UK in case of terrorism.
Interference
�
More to view
To download the 66-page document visit the NaCTSO website www.nactso.gov.uk.
Counter-Terror
Above: Circular Quay and the skyscrapers of
Sydney CBD. Even if your hotel or bar is not a terror target, it may be affected by a cordon
after a blast, or be damaged
GUIDANCE DOCUMENT FOR HOTELS, BARS
Guide for abroad
Cash in Transit
Pictured: An SIA-badged retail security officer; and a cash in
transit delivery to Wimbledon tennis
ON THE BALANCES TO BE STRUCK:
Handling the risks of cash - and 2012Erny East, Director of Retail, G4S Cash Solutions, pictured, offers a review from the cash in transit sector. He speaks first of what recent trends he’s noticed in the retail sector.
How can retailers effectively protect their staff? How have economic pressures influenced shrinkage rates? How have economic
pressures influenced shrinkage rates?
What to view
For more about the London Olympics visit the Games website www.london2012.com. See also the website of the employer group London First - www.london-first.co.uk - which has a section on ‘security and resilience’. See also the website of the London Mayor and Assembly, www.london.gov.uk.
Cash in Transit
CONTINUED ... FROM PREVIOUS PAGE
How can retailers manage the risks associated with handling cash?
What impact do you anticipate the 2012 Olympics having on the risk profile for retail?
How would you recommend retailers start to prepare for the Olympics and the anticipated rise customer footfall?
BRC query
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Jail term for fake importerA London man who was an importer and distributor of counterfeit goods in Camden Town was jailed on September 16 for two years at Blackfriars Crown Court.
Investigation
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Global call
www.europol.europa.eu �
More to view
National Consumer Week runs from November 21 to 25, and the Trading Standards institute is using a ‘Good Sports Don’t Fake It’ theme. Trading standards organisers point to the London Olympics and other popular sports such as football and
rugby, seeking to use this universal interest to raise awareness of the related areas of fakes and scams. Examples include fake branded items such as sports clothes and equipment; fake ticket websites and tickets; and fake travel packages to such events. For more details nearer the week, visit www.tradingstandards.gov.uk.
Profit Protection
Above: Some of the seized branded goods;
and the Fake Club premises in Harland Road, Camden Town, north London in June;
the name has since been removed. Pictured previous page: A pile of
seized goods
LONDON SHOP SHUT DOWN
Automatic Gates
CCTV Manufacturer
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Computer Systems
Innovise are a leadingprovider of software tothe Retail sector.
We specialise in Retailworkforce andcompliance systemssuch as T&A, QualityControl, Janitorial andsecurity patrolling tools.
Console Furniture
Custom Consoles LtdLeedon HouseBillington RoadLeighton BuzzardBedfordshire LU7 4TNEnglandt: +44 (0)1525 379 909f: +44 (0)1525 370 237w: www.customconsoles.co.uk
Custom Consoles produceshigh-quality securityfurniture including theversatile Module-R range,Media Wall monitor displaysystem, & height-adjustabledesk systems.
Lund HalseyGatehouse Close, Aylesbury,Bucks HP19 8DE, United KingdomTel: +44 (0) 1296 489964 Fax: +44 (0) 1296 392284e-mail: [email protected] website: www.lundhalsey.comcontact: Barry Kingsley
furniture for technology
Control Consoles andMonitor Walls fromDesign to Installation
De-Bugging
BUSINESSDEVELOPMENTINTERNATIONAL ElectronicCountersurveillance Division2A Chatsworth Road BitterneSouthampton SO19 7NJTel/Fax: (023) 8044 6047
Detecting telephone taps - Radio Bugs -Microphones - other carrier devices is aspecialised business. We have theexperience, equipment and integrity.Roy Chantler
Fraud
FAP Europe helps
Britain’s biggest
businesses prevent
and detect fraud and
recover lost funds.
“if it’s there, we’ll find it”
To find out how FAP Europe can helpyou find out what you don’t know, visitwww.fapeurope.com, email RichardPeirce at [email protected] or
call us on 01954 268980
Fire Door Security
Service Directory
Identity Card Systems
OCTOBER
Guarding Products
T: 01634 811311 F: 01634 811244www.ibpsecuritywarehouse.com
Innovative Bespoke Products
IBP SECURITY WAREHOUSE
Insurance
Camberford Law plcLygon House,50 London Road, Bromley,Kent BR1 3RATel: 0208 315 5000Fax: 0208 460 [email protected]
Specialist insurance brokers tosecurity industry, wide cover,competitive rates, insurancebrokers to BSIA and IPSAAuthorised and regulated by theFinancial Services AuthorityFreda West
Integrated Security Systems
There’s no such thing as a typical access control system
And Receptors is no typical access control company.
Ours is a powerful combination of best of breed
technology and best indeed service.
Each system custom designed to the customer’s precise needs
Precise service standards and procedures designed for each
customer’s systems
Based on the only proven networked panel technology in
the market
Tried and tested in the most demanding environments worldwide
We have a concept of access control that meets the users’demands for freedom as well as the organisation’s need for frontiers.And we never compromise on quality.
Talk to Receptors today on 01442 260 220
Receptors Security Systems (UK) Ltd. Oakengrove Yard Gaddesden Estate Great Gaddesden Hertfordshire HP2 6EZ
telephone: 01442 260 220 facsimile: 01442 260 044 email : [email protected] www.receptors.co.uk
RECEPTORSSECURITY SYSTEMS
ID Card Systems
Recruitment
Security recruitmenthas gained...
Te l : 0 2 0 8 7 8 0 9 9 8 8www.momentumsecurity.co.uk
Momentum180-182 Upper Richmond Rd
Putney, London SW15 2SH
Network Video
Parking
British ParkingAssociation’s Approved
Operator Scheme
Who’s managing yourcar parks? Are you usingan Approved Operator?To find out more about
the scheme visitwww.approvedoperators.co.uk
or call 01444 447302
Physical Security
Retail Guarding
Astute Security supplymanned guarding, storedetectives and distributionguarding nationally to theretail industry through itsUKAS approved qualitymanagement system.
Astute SecurityKestrel House, Trowbridge
Wiltshire BA14 8BE
Tel: 0870 241 5067
www.astutesecurity.co.uk
Service Directory
Loss Prevention
OCTOBER
You can tell that the London Olympics are coming closer: counterfeit goods are on sale.
www.ipo.gov.uk/pro-crime-report
What they say
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Size of the problem
As for the size of counterfeit operations, what was thought to be the UK’s biggest counterfeit DVD factory was shut in 2009. In a joint operation by City of London and Metropolitan Police, and FACT (Federation Against Copyright Theft) police raided two sites in Wembley and Southall, seizing millions of pounds worth of equipment, used as evidence in a court case that saw several men jailed. Police confiscated a large-scale professional printing press, 440 DVD burners and 60,000 copied and packaged DVDs ready for distribution. Police found 250,000 blank discs and one million printed colour covers. Visit www.fact-uk.org.uk.
Profit Protection
GAMES COUNTDOWN:
Fighting the fakes
Pictured: The Olympic stadium in London, lit recently to mark one
year to the Games
A Samsung HD Network Security Solution captures up to 5 times the detail of standard resolution systems. HD image capture up to 1080p, recording and display combine to provide a security system which delivers an incredibly high level of picture detail.HD cameras and displays deliver a wide aspect 16:9 view of a scene and allow operators to pin-point specific areas of interest for closer inspection, without losing definition or suffering from pixilation. And by using HD recording this can be achieved on recorded footage with the same clarity.With a host of cameras, a choice of hardware or software recording options, plus HD displays, you can develop a security solution perfectly suited to your business.
Samsung HD Network Security Solutions. Smarter Security.
1000 Hillswood Drive. Chertsey. Surrey. KT16 0PS. UK