retailing includes the business activities involved with the sale of goods and service to the final...
TRANSCRIPT
Retailing
Includes the business activities involved with the sale of goods and service to the final consumer for personal, family, or household use
Final step in the distribution channel
Types of retailers by ownership Independent Corporate (retail) chain Franchise Leased department
Independent store
Operates only one outlet Personal service Good location Close customer contact Attracts entrepreneurs
Corporate (retail) chain
Multiple outlets Centralized purchasing and decision making More complex organizations
Franchising
Contractual agreement between a franchisor and a retail franchisee
Franchisee runs a certain form of business under an established name and according to specific rules
Leased department
Section of a store rented to an outside party Operates under store rules Pays a percentage of sales as rent
Types of Retailer by strategy
Convenience store Conventional supermarket Food-based supermarket Combination store Specialty store Category killer Traditional department store Full-line discount store Warehouse club
Convenience store
Well-situated Food oriented Limited assortment Low service High prices
Conventional supermarket
Departmentalized food store Food Related products
Food-based superstore
Broad range of food and non-food items
Combination store(supercenter/hypermart) General merchandise and grocery items General merchandise25-40% of sales Efficient operations Increased impulse purchases Greater number of transactions
Specialty store
Limited variety Great depth Usually one product line, or several related
product lines
Category killer
“discount specialty store” Especially large specialty store
Traditional Department Store
Great variety Depth of assortment varies by department Often anchor stores Average to above average prices
Full- line discount store
Low prices Low service Broad variety Shallow assortment Lower rent locations
Warehouse club
Wholesale and retail consumers Pay yearly dues for membership
Non-store retailers
Direct marketing Vending machine Direct selling
Direct marketing
Consumer is exposed to a good or service by a non-personal medium
Order by mail, phone or PC
Vending machine
Coin or card operated machinery to dispense goods or services
Require intensive training Cards and electronic tracking
Direct selling
Involves personal contact with consumers in their homes and other non-store locations and phone solicitations Phone Referrals Party method
Considerations
Location Atmosphere Scrambled merchandising
Location
Isolated Unplanned business district Planned shopping center
Atmosphere
Physical attributes of a retailer that are used to develop an image and draw customers Exterior General interior Store layout Display
Scrambled merchandising
Adding goods and services that are unrelated to each other and the firm’s original business One stop shopping
Increased traffic High profits
Increases competition
Technological advances
Computerized POP Self-checkout Video kiosks Site selection software Networking distribution Anti-theft developments Computerized reorder