retaining your best employees starts with hiring the right
TRANSCRIPT
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Retaining Your Best Employees Starts with Hiring The Right PeopleNoemi Barraza, PHR
Vice president, human resources and business development
Creative Business Resources
Phoenix
Sky Parker
Agency director, Creative Business Resources
Phoenix
Rebekah Phillips, RN, BSN, MBA, CMPE
Practice administrator, Pediatrics 5280
Centennial, Colo.
MGMA has determined that Noemi Barraza and Sky Parker have a financial interest in healthcare
benefits. The content of this session has been reviewed and has been determined not to be a
conflict of interest. Rebekah Phillips does not have any financial conflicts to report at this time.
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Learning Objectives
• Structure a hiring process that identifies
candidates with high success rates in
the workplace
• Outline exact steps to reward your best
staff and drive their retention
• Apply a process to address vacancies
that would minimize costs and stress on
current staff
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“Human Capital is the most
valuable asset in your
practice. However… It is
your greatest liability”
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How do you find talent?
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A bad hire can cost around
30% of the employee’s
potential first year earnings,
according to the
U.S Department of Labor
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• Writing the Job Ad
• Job Boards
• Internal Referrals
• Career Fair
Recruiting
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Writing a Job Ad
How to say enough but not too much!
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Job Postings➢ Be specific about the role
➢ Tell Them About Your Company
➢ Distinguish the ‘Must Haves’ From ‘Nice-to-Haves’
• Skills
• Education
• Required licenses
• Experience
➢ Short description of the general responsibilities.
➢ Essential job functions. (Those at the core of the job)
➢ Ask for a cover letter
➢ Talk to the applicants directly. “ You will be…
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Where to Post the Ad???
Recruiting Websites Internal Referrals Job/Career Fairs
Recruiting Websites – Indeed,
LinkedIn, Glassdoor,
CareerBuilder, ZipRecruiter,
Monster, Google Jobs,
LinkUp,
HealthcareJobsite.com
Offer a signing bonus to
employees whose
referrals last longer than
90 days
Job/Career Fairs
College Campus’s
Internship Programs
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Use of Social Media
• Posting ads
• Finding applicants
• Viewing potential candidates
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Recruiting Process
• Pre-screen questionnaire
• Benefits Summary
• Application
• Reference Checks
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Initial Personality and Skills Assessments
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Interview
• Team members should also interview
the candidate without the manager
• Give realistic expectations about the
job
• Working Interviews
• Be aware of legal issues when
formulating questions
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Interview Questions
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What is your hiring process?
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Onboarding Orientation
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Review Employee Handbook
Drug & Background ChecksTraining Schedule
Offer Letter
New Hire Packet Benefits
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Org Chart
Physician’s Assistant
Physician/Owner
Nurse Practitioner
Clinical Supervisor
Billing Staff
Practice Manager
Medical Assistant
Medical Records
Administrator
Back Office Supervisor
Front Desk Receptionist
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Practice
Owners
Key Administrators
Support Staff
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Identifying Key Employees
✓ Core Benefits✓ Highly Compensated Employees✓ Executive Compensation
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What are you doing to develop your team?
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Developing your staff
❖Identify the need for development
❖ Personality assessment for current employees
❖One-on-One training
❖Mentor program with co-workers
❖An investment in your employees’ skill
sets is an investment in your company
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Group Coaching
“The illiterate of the 21st century will not be
those who cannot read and write, but those
who cannot learn, unlearn, and
relearn.” ~Alvin Toffler
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How do you keep your employees engaged?
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Communication
Respectful & Positive EnvironmentOpen Door Policy
Get to Know your employees
Clarify expectations
Performance Reviews(Frequent Feedback)
Listen to your employees
Goal Setting
Exit Interviews
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75% of employees said they would stay in an organization longer if their employer had listened to them and addressed their concerns.
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How do you retain your talent?
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Employee Rewards
Happy Employees reduces
turnover and absenteeism
❖ Compensation Analysis
❖ Pay fair
❖ PTO
❖ Sick Time
❖ Leave of Absence
❖ Holidays
❖ Bereavement
❖ Work-Life Balance
❖ Flexible Schedules (4-10)
❖ Employee recognition program
❖ Corporate Wellness
❖ Professional Development
❖ Tuition Reimbursement
❖ Employee appreciation Events
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The Golden Handcuffs
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What is my competition
offering that could lure my
best people away?
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➢ Recruiting
➢ Hiring
➢ Developing Employees
➢ Identify Key Employees
➢ Employee Communication
➢ Rewards, Benefits and Compensation
Six strategies to retaining employees
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Retention strategies
can make your
organization a “Best
Place to Work”!
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Rebekah PhillipsCase Study
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Continuing Education ACMPE credit for medical practice executives…………... 1.5
*AAPC Core B, CPPM credit …………………………………… 1.5
ACHE credit for medical practice executives…………..…. 1.5CME AMA PRA Category 1 Credits™……………………….. 1.5CNE credit for continuing nurse education …………….... 1.5
*CPE credit for certified public accountants (CPAs)……….. 1.8
CEU credit for generic continuing education………..……. 1.5
*AAPC CODE: 5 8 7 6 3 G N S*CPE CODE: 4 0 2 R T
Let the speakers know what you thought!Evaluations will be emailed to you daily.
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Questions?
Noemi Barraza
602-200-8500 ext. 2015
Creative Business Resources
1500 E Bethany Home Rd
Phoenix, AZ 85014
Sky Parker
602-667-5570
Creative Business Resources
1500 E Bethany Home Rd
Phoenix, AZ 85014