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rethinkLloyd’s + LMA = learning week

Chatham programme 4th - 8th July 2016

Click here to register

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...but not as you know it. This year, Lloyd’s and the LMA have combined their learning and development expertise to produce a bigger, bolder and more exciting event for the whole of the Lloyd’s market. It’s time to rethink Learning Week.

We should never stop learning, questioning and exploring. From Monday 4th to Friday 8th July 2016, we encourage everyone in the Lloyd’s market to rethink, reflect and refresh by joining one of the free sessions.Whatever your role or current level, from C-suite to new starter, you will find useful, relevant sessions to expand your knowledge, skills and career horizons.

Spread over five days, this year’s Learning Week hosts 30 live sessions in London and Chatham and 9 online webinars. The speakers reflect the LMA Academy’s technical training expertise and are complemented by the latest commentators in management theory and organisational development.

Spaces are limited and will fill up quickly, so reserve your seats fast here.

Welcome to Learning Week

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rethink: Chatham Monday 4th July 2016:

When? Where? What will you learn? Who from? Page

11:00 - 12:30 Lloyd’s Chatham Office, Room 259

Resilience: Why don’t kangaroos get stressed?We cannot eliminate stress or pressure from life, but by building resilience skills we can bounce back after challenging times and high pressure.

Julie Courtney, Stress Resilience Coach and Wellbeing Consultant

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Tuesday 5th July 2016:

When? Where? What will you learn? Who from? Page

14:00 - 15:30 Lloyd’s Chatham Office, Room 259

Inclusive leadershipBuild more effective leadership conversations in ways that create inclusive relationships in teams and organisations.

Marina McGoldrick, Executive and Team Coach, Supervisor

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Wednesday 6th July 2016:

When? Where? What will you learn? Who from? Page

10:30 - 12:00 Lloyd’s Chatham Office, Room 259

Espresso session: Writing for resultsUse persuasive writing to influence your readers to get the results you want.

Tracie Grice, Trainer, Hemsley Fraser

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13:00 - 14:30 Lloyd’s Chatham Office, Room 259

Espresso session: Change: What people needExplore how you can see change as a positive rather than painful event.

Tracie Grice, Trainer, Hemsley Fraser

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15:00 - 16:30 Lloyd’s Chatham Office, Room 259

Espresso session: No more procrastinatingGet more done in and out of work by following some simple techniques and our top tips for achieving more.

Tracie Grice, Trainer, Hemsley Fraser

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Thursday 7th July 2016:

When? Where? What will you learn? Who from? Page

09:30 - 10:30 & 10:30 - 11:30

Lloyd’s Chatham Office, Room 259

Lloyd’s University Cornerstone demo An introduction to the new Lloyd’s University platform.

Eric Linin, Head of Talent Development, Lloyd’s

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14:00 - 16:00 Lloyd’s Chatham Office, Room 259

The art of persuasive messagesLearn the art of flexible and persuasive messaging as the key to successful communication.

Tom Cassidy, Interpersonal Skills Consultant, Working Voices

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Friday 8th July 2016:

When? Where? What will you learn? Who from? Page

13:00 - 14:00 Lloyd’s Chatham Office, Room 259

Up and running with SharePointHow to use SharePoint document management features from complete beginner to refresher.

Ola Noel, Operations Training Manager, Lloyd’s

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Monday 4th JulyResilience: Why don’t kangaroos get stressed? Julie Courtney, Stress Resilience Coach andWellbeing Consultant11:00 - 12:30, Lloyd’s Chatham Office, Room 259

Why don’t kangaroos get stressed? This personal resilience masterclass explores why people may be losing their bounce, what might be happening if they do and how to begin to get it back.

We cannot eliminate stress or pressure from life, yet through exploring strategies for bouncing back after challenging times and high pressure, participants can start to build their resilience skills and awareness through this introductory session.

Julie Courtney is a businesswoman, mother and second time wife, and founder of two successful businesses. The Resilience Formula provides resilience training and coaching solutions to the corporate and military sectors while the private practice, The Stress Solution and Energy Clinic offers Tai Chi, QiGong classes, coaching, stress relief and wellbeing programmes tailored to individual needs as well as group training days and retreats.

Having had a highly successful corporate career in the city, southeast Asia and the Middle East, Julie combines her professional background with rich life experiences that enable her to work with a wide range of people from city bankers, stay-at-home mums and dads, young adults trying to leave gang culture behind, to those recovering from cancer or considering a life change and wanting some support during this process.

We cannot eliminate stress or pressure from life, but by building resilience skills we can bounce back after challenging times and high pressure.

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Tuesday 5th JulyInclusive leadershipMarina McGoldrick, Executive and Team Coach, Supervisor14:00 - 15:30, Lloyd’s Chatham Office, Room 259

This event will provide insight into how the brain responds during conversations. You will build new skills that help shape conversations in ways that prime the brain for trust, and create inclusive and thriving relationships in teams and organisations.

During the session we will explore the following areas of development:• How our brain responds when we meet someone “not like me”• Why we are addicted to being right and the impact this has on others• How to activate the most helpful networks in our brains during conversations and how we can

individually and jointly regulate how we communicate• Practical tools and rituals that you can easily incorporate into everyday practices

Working individually and in small groups you will have the opportunity to reflect on the visible and invisible influences that shape your leadership.

Marina McGoldrick is an experienced and accredited executive coach with a reputation for bringing a blend of pragmatism and insightful business input into to her work with clients. She draws on the latest thinking in neuroscience to help her clients build powerful and inclusive organisations and teams with highly engaged people who deliver great results.

She spent 15 years in the energy and utility sector leading major strategic and operational change programmes. She has over 12 years’ experience of working with organisations in the public and private sector, working in banking institutions, IT, energy and utility, manufacturing, corporate banking, education, local government, professional services, retail and chemical sectors. Her early career was in law.

She is experienced in working in different cultural settings and works with leaders and managers across Europe and Africa.

She is an Ashridge accredited executive coach (2004) and gained an MSc in executive coaching (2009).

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Wednesday 6th JulyEspresso session: Writing for resultsTracey Grice, Trainer, Hemsley Fraser10:30 - 12:00, Lloyd’s Chatham Office, Room 259

This session is about using persuasive writing to influence your readers to get the results you want. You will consider influencing with integrity and build an influencing strategy for engaging, persuading and securing the buy-in of your readers.

You will determine your dominant influencing style and identify different behaviours and strategies to use. Then you will focus on understanding your readers’ styles, needs and expectations. This will help you understand your readers better and achieve the results you want. In addition, you will look at different writing preparation and planning techniques that support persuasive writing.

Tracie Grice is a former Head of Operational Training for HBOS in London, Tracey has a track record in management, leadership, development and financial roles. With strong commercial knowledge and contagious enthusiasm, she is able to build rapport quickly and uses accelerated learning and NLP techniques to enhance the learning experience. Tracey is TAP (Training Accreditation Programme) qualified.

By completing CPD and attending regular conferences and events through the Institute of Financial Services, Tracey prides herself in keeping her knowledge up to date. Through her role as a mentor to business studies students at her local college, Tracey regularly liaises with local businesses to understand the current issues faced by the workforce and business in the economic climate.

Through 10 years of management at HBOS, ranging from department to branch manager and eventually Head of Training, Tracey has directly managed teams of people from six to 50. Having worked through three mergers and acquisitions and two periods of redundancies, Tracey has resolved a variety of HR issues and coached colleagues through difficult situations.

Use persuasive writing to influence your readers and get the results you want.

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This session will explore how you can see change as a positive rather than painful event.

Espresso session: Change: What people needTracey Grice, Trainer, Hemsley Fraser13:00 - 14:30, Lloyd’s Chatham Office, Room 259

Change can be upsetting for individuals and organisations alike. It can also be a powerful motivator and positive contributor to our lives.

This session will explore how you can see change as a positive rather than painful event. Byunderstanding that you need change in your life, you will learn your individual approach and resistance to change, along with tools to achieve and control the process.

Espresso session: No more procrastinatingTracey Grice, Trainer, Hemsley Fraser15:00 - 16:30, Lloyd’s Chatham Office, Room 259

Yes it’s true; you are the biggest time stealer around! “Just another cup of coffee.” “Oh another email to look at.” “Where do I start?” We are all experts at putting things off and finding excuses for not getting on with things.

This session will explore how you can stop the rot and ensure you stay proactive, by understanding procrastination can lead to sleepless nights, poor performance and ultimately stress.

Get more done in and out of work by following some simple techniques and our top tips for achieving more.

Thursday 7th JulyLloyd’s University Cornerstone demo Eric Linin, Head of Talent Development, Lloyd’s09:30 - 10:30 and 10:30 - 11:30, Lloyd’s Chatham Office, Room 259

With the launch of the new Lloyd’s University on the MyTalent platform, Eric Linin, Head of Talent Development will guide employees around the new system, highlighting the development solutions we are now able to offer to all Lloyd’s employees.

Eric Linin has managed the Talent Development team at Lloyd’s since June 2011. Prior to that, he worked at Lloyds Banking Group and as an independent consultant. His current focus is developing the new Lloyd’s University. In this session, Eric will demonstrate Cornerstone, the new learning management system that will support it.

Find your way around the new learning management system of Lloyd’s University.

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The art of persuasive messages Tom Cassidy, Interpersonal Skills Consultant, Working Voices14:00 - 16:00, Lloyd’s Chatham Office, Room 259

Whenever you appear in front of one or more people for the purpose of explaining, convincing, informing, or otherwise conveying information to them, you are presenting.

During times of change, clear messages to everyone around you is of the utmost importance. Knowing how to be flexible and persuasive with those messages is the key to successful communication. When presenting your messages, one size does not fit all.

Tom Cassidy is a senior learning and development professional with international experience of leading talent development initiatives, designing powerful learning programmes and lifting business performance. He is also a seasoned and inspiring coach.

Tom has lived and worked extensively in EMEA and APAC – principally with HSBC and Lloyds TSB. But whether working with global banks or with other major corporates, his varied roles have had a consistent theme: enhancing performance, whether developing high-flyers, driving leadership programmes or invigorating and inspiring whole teams.

With an approach informed by an education in psychology and a personal emphasis on organisational behaviour, learning patterns and team development, Tom brings real creativity and ingenuity to the training process.

Tom trains for Working Voices in presentation skills (all levels including Executive 1:1 coaching), Interpersonal Skills, Personal Brand and Stress Management. He has designed and delivered sessions, workshops and large-scale programmes for CEOs, MDs and other senior personnel, run client off-sites and spoken at major conferences and events, most recently in Saudi Arabia and the UAE.

Learn the art of flexible and persuasive messagingas the key to successful communication.

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Friday 8th JulyUp and running with SharePointOla Noel, Operations Training Manager, Lloyd’s13:00 - 14:00, Lloyd’s Chatham Office, Room 259

In this session you will learn how to use key SharePoint document management features.

The course will cover navigating SharePoint, adding, modifying and moving files, sending links, managing files with features such as Check In/Check Out and version control and searching sites and libraries. This course is aimed at anyone who is new to SharePoint or who needs a refresher on the key document management features.

Prior knowledge of SharePoint is not required.

Ola Noel is a training professional with over 15 years’ experience working with global companies within the insurance, oil and gas and legal sectors. During her career at Lloyd’s she has established the Lloyd’s IT training function from the ground up and worked with managers and SMEs from all parts of the business to help them achieve their training goals. As well as having advanced MS Office and bespoke software knowledge, her specialties include global training solutions, creating training plans, coaching and communications.

Her role involves managing the operations training function in order to secure the delivery of effective and targeted technical training across the Corporation.

Learn to use SharePoint document management features from complete beginner to refresher.

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Eric Linin

Head of Talent Development Human Resources Lloyd’s

Charlotte Myers

Director LMA Academy & Market Talent DevelopmentLloyd’s Market Association

Aaron Boyle

Talent Development Advisor Human Resources Lloyd’s

Fiona Temple

LMA Academy ConsultantLloyd’s Market Association

Learning Week 2016 is a collaboration between Lloyd’s and the LMA. We hope you will enjoy the sessions we have provided for you.

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