We are ReThink

Retail Pharmacy

Hospitality Contact Centres30

Years of retail /head office experience

15 Countries 33

Brands

Leading Productivity Partner

Processes measures Opportunities Identified

25,000+ £25m+

Customer Experience

Process Improvement

Labour Scheduling

Labour Budgeting

Labour Standards

Productivity

We:

· Use a range of measurement techniques to provide labour standards that can be easily applied within your business

· Provide role specific insight· Identify and quantify time and cost saving/ service reinvestment

opportunities· Develop bottom up budgets, linked to labour standards· Support leadership engagement in understanding and realising desired

brand experience· Develop Colleague communication strategies

Time & Motion/Labour Budgeting

Through a Work Study we:

• Observe and time your processes • Identify and quantify time and cost saving/reinvestment opportunities· Process and analyse your measurements and present outputs in a clear

and straightforward way that makes it easy for you to use your outputs• Use industry benchmarks to provide a context for your data and highlight

opportunities for improvement• Interpret and guide practical application of labour standards to your

business

Workforce Management Consultancy

Through our consultancy we:

• Review the widest range of Workforce Management options available and provide tailored solution recommendations to meet your business needs

• Recommend and support low tech through to fully integrated software solutions

• Provide strategic change management support