return to main what every firm needs to know to reduce network maintenance cost presented by: tobi...
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What Every Firm Needs to Know to Reduce Network Maintenance Cost
Presented by:
TOBI M. HALL
SYSTEMS OPERATIONS MANAGER
SHOOK, HARDY & BACON L.L.P.
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Session Outline
Determine Your Support Needs
Identify Options to Fulfill Your Needs
Other Considerations
Open Discussion
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Determine Your Support Requirements
Ask general questions at first, then narrow down to the specific function of the equipment.
Does network need to be up 24X7?
Do all network functions need to be up 24X7?
Do all systems need to be up 24X7?
Do all servers need to be up 24X7?
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Determine Your Support Requirements
Ask if Next Business Day service is an option for any equipment.
Test equipment
Development systems
Cluster or redundant systems
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Identify Options to Fulfill Your Needs
Service Technician on site
Service contract with a vendor
Time and materials agreement with a vendor
Spare parts or backup equipment kept on site
Train existing staff
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Identify Options to Fulfill Your Needs
Service Technician on site
This can be costly.
Do you have enough work to keep them busy.
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Identify Options to Fulfill Your Needs
Service contract with a vendor
Pre-defined SLA’s
Trained technicians
Access to replacement parts
Must keep accurate inventory of equipment
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Identify Options to Fulfill Your Needs
Time and materials agreement with a vendor
Contract Customers will get priority service
Unknown repair costs
No SLA
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Identify Options to Fulfill Your Needs
Spare parts or backup equipment kept on site
Allows you to quickly replace failed equipment
Do not have to wait on parts to arrive
Can be very costly
Can be an option with a vendor contract
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Identify Options to Fulfill Your Needs
Train existing staff
Allows you to bring knowledge in house.
No recurring maintenance costs
Not reliant on vendor timelines
Must train multiple staff for full coverage
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Other Considerations
Service coverage for all your locations
Make sure you can get equipment repaired no matter where it is located.
Make sure you consider your international locations (if you have any)
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Other Considerations
Single or Multiple Vendors
Can you find a vendor that can work on all your equipment?
Will the vendor work with you on a hybrid support plan?
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Multi-provider environment
Multiple contracts with differing terms, conditions and end datesVendor specific SLAsDisparate dispatch processesEscalation focal points by vendorIndividual invoices for each supplierVendor collaboration issues
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Single-provider environment
Consolidated invoicingSPOC for status and escalationUniform dispatch processSLA consistencyAccount familiarity – technicians and managersLower costs
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OPEN DISCUSSION
QUESTIONS?????