revenue cycle management medical office economics · revenue cycle management & medical office...
TRANSCRIPT
© 2016 Aprima Medical Software, Inc. All rights reserved. Aprima is a registered trademark of Aprima Medical Software. All other trademarks are the property of their respective owners.
Revenue Cycle Management&
Medical Office Economics
Amy MillsImelda Morales
Omid Ebrahimi-SohiCristen Sistrunk
© 2015 Aprima Medical Software, Inc. All rights reserved. Aprima is a registered trademark of Aprima Medical Software. All other trademarks are the property of their respective owners.
Today’s Topics
2
• Aprima RCM-Implementation• Medical Office Economics Front Office Efficiency – Best Practices A/R Management Practice Assessment
• Enhanced Reporting dashboardMD
Aprima RCM - Implementation Batches
• Timely Completion Balancing
• Daily• Hard Close
Fee Schedule• Missing Fees
Amount Allowed Schedule• Underpayment
Insurance Payer/Plan Setup• Claim Formats
3
Front Office Efficiency-Best Practices
4
• Appointment Scheduling • Check-In & Check-Out• Insurance Verification
Best Practice - Appointment Scheduling
Staff responsible for scheduling are the first line of defense when it comes to preventing loss of revenue, and the first opportunity to collect accurate patient information. Accurate demographics and insurance information are essential to verifying patient financial responsibility and filing clean claims.
5
Best Practice - Appointment Scheduling
• Plan Participation Matrix Utilized• Scheduling Protocols per Provider Available • Triage Process • Patient Demographics Obtained• Subscriber Information Obtained• Populate Meaningful Use Fields • Patient Remarks Addressed • Patient Balances Reviewed and Addressed• Referral/Authorization Requirements Communicated• Non-covered Services or Exclusions Communicated
6
Best Practice - Check-In
Staff working Check-In have a direct financial impact on the company. Policies and Procedures must be designed in order to be efficient, reduce denials and maximize the collection rate
7
Best Practice - Check-In• Insurance Cards and Patient Identification Obtained
and Scanned• Payment Policies Available to Patients (i.e. payments
due at the time of service)• Obtain Annual Required Forms• Confirm Patient Information and Demographics • Confirm all Meaningful Use fields are populated• Confirm Referral/Authorization Requirements• Collect Copays at Time of Service • Patient Notified Deductibles are collected at check-out • Collect Old Patient Balances • Cross Trained Staff
8
Best Practice - Check-Out
• When the patient’s portion is not collected at checkout, there is a greater possibility the money will never be collected.
• Collecting after the time of service results in higher overhead costs.
• Scheduling follow-up appointments at the time of check-out increases patient retention.
9
Best Practice - Check-Out
• Collect Deductible, Co-insurance, Outstanding Balances and Co-pays not collected at check-in
• Collect Pre-Payment for Procedures/Ancillary Services
• Follow-up Appointments Scheduled• Confirm and/or Schedule Internal Referral
Appointments• Required Signed ABN Waivers Obtained
10
Best Practice - Insurance Verification
Insurance expertise gives employees an opportunity to provide excellent customer service and maximize revenue. Insurance coverage must be verified prior to the appointment in order to communicate the patient’s financial responsibility and secure payment at the time of service.
11
Best Practice - Insurance Verification
• Insurance Expertise (i.e. Plan Types, Medicare Advantage clean claim requirements, etc.)
• Patient Eligibility & Benefits Tools Available• Referral/Authorization Requirements Communicated• Non-covered Services or Exclusion Communicated• Patient Financial Responsibilities Communicated
Prior to Appointment• Next Day Prep Benefits verified Patients with HDHP Patient Balances Required Forms
12
The Insurance Card: What is it trying to tell us?
13
Plan type: this one is a POS:Point Of Service
PRODUCT NAMEHelps you select payer/plan code
ID number, group numberand Coverage Effective date will be needed for Insurance Verification
Subscriber and patientdemographics will be needed for registration and scheduling
Copay Information for primary care & specialist: This information will be entered in the system and we’ll need to remind patient to bring the copay
Claims AddressProvider Number
Medicare Replacement Plans
• View the benefit details for all patients with Medicare
14
Medicaid Managed Care
• View the benefit details for all patients with Medicaid
15
Accounts Receivable Management
• File Claims Regularly• Manage rejections• Timely Follow-Up on Claims• Automate Insurance Information ERAs/EFTs
16
Practice Assessment
17
• Reports & Practice Metrics Financial Summary
• Days in AR• Gross Collection Rate• Net Collection Rate• Average Charges• Average Collections
Insurance Productivity• Payer Mix
Patient Aging Summary Adjustment Summary Procedure Productivity Summary
• Assess salaried provider’s production• Analyze ROI on ancillary services
Financial Summary
18
Important Practice Metrics• Days in AR: average number of days it takes
for a claim to pay after the charge is posted.Ending A/R ÷ Average Charges X 30
• Gross Collection Rate: percentage received in revenue for every dollar charged.
Receipts ÷ Charges• Net Collection Rate: percentage collected
(receipts and adjustments) for every dollar charged.
(Payments + Adjustments) ÷ Charges
19
Insurance Productivity
20
Monitor your payer mix.
Patient Aging Summary
• Collect Patient Portion at the Time of Service Utilize eligibility and Aprima to estimate the
patient balance for the visit.• Patient Payment Plans• In-House Collections• Refer to a Collection Agency
***Payments can be made on the Patient Portal***
21
Adjustment Summary
22
Procedure Productivity Summary
23
Procedure Productivity Summary
24
25
Manually? …with Excel?
How Does Your Office Manage The Revenue Cycle?
26
Enhanced Reporting
Better Tools, Better Results, Best Practices
How dashboardMD can Help You dashboardMD automatically generates ready to use
information for the entire revenue cycle. dashboardMD reports are pre-calculated and deliver
information in an “at a glance” format. Simply by checking their dashboards for a few minutes
each day, everyone in your practice has the information they need, on-line, anytime.
Managers can track monthly goals Executives can monitor the progress of initiatives practice-
wide and drill through to detail Physicians can receive automatic email reports for
performance initiatives
27
Enhanced Reporting Solutions
28
• Ad Hoc Analysis
• Scheduled Reports
• Daily Dashboards
• Scorecards
• User Defined Alerts
• Predictive Analytics
29
Daily Dashboards - Enterprise Scorecard
Practice Manager Dashboard
30
Practice Manager Dashboard
31
Practice Manager Dashboard
32
Ad Hoc Analysis – Payments for Top Payers by CPT Section YTD
33
Ad Hoc Analysis – Top Provider Shifts in Patient E&M Visit Counts YoY
34
Push Reports via Email-E&M Provider Dashboards
35
Request a Demo
For more information regarding dashboardMD please contact your Aprima Sales Executive.
Aprima RCM
37
• We file the claims Electronic & Paper
• We work the rejections where we can• We post the payments, adjustments and transfer
patient liability Appeal inappropriate denials Review Medical Policies & provide to clinician
• Mail monthly statements• Month End Close Schedule conference call and provide financial reports
Aprima RCM
38
Customers 136 Practices
Providers 558 Providers
Specialties 35 Specialties
Localities 36 States
Annual Client Revenue $200,000,000.00
Amy MillsExecutive Director of RCM [email protected]