revised fr 2013-05-17 14:58 est created we 2005-05-18 lesson 01b. who's who in the library /...

Revised FR 2013-05-17 14:58 EST Created WE 2005-05-18

Lesson 01b. Who's Who in the Library / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 1/64

Lesson 01b

Who’s Who in the Library



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Quick Contents

Who’s Who……..………….13

Organizational Structure….17

Office Locations.…………..26

Who’s Who Redux……......32

Total slides: 64



Let’s continue learning about the environment in which you will be working



Lesson 01b.Who’s Who at Evansdale Library

A Self-Paced Module in the Instructional Project Bringing Learners and Library Skills Together: Using Computer-Based Instruction for Training Employees at a University Research Library



Acknowledgements

Thanks to everyone who wrote descriptions of what they do, as well as provided other helpful information

Special thanks to Beth Royall, Marian Armour-Gedden, and Josephine Williams for providing digital photos of librarians and/or staff



Contents of this lesson

Review of past learning

Learning Objectives

Learning Preferences

Recap and a look ahead

Your response to the lesson



Review of past learning

In Lesson 01a, you gained an overview of the process of your instruction within the library environment, as well as some basics about Access Services objectives, payroll schedules, etc.



Where you are in the instructional sequenceGeneral Context of Student Assistant Library WorkL1 Your Learning Experience as a Student Library Assistant in Circulation Services at Evansdale Library / Assess / DiscussL2 Performance Expectations for Student Assistants / Assess / Discuss L3 Library Resources / Assess / Discuss

Maintaining the Integrity of the Physical CollectionsL4 A Virtual Tour of the Library / Assess / Discuss / Task Perf. 1 / Assess / DiscussL5 Call Number Classification / Assess / Discuss / LC Easy / Task Perf. 2 / Assess / DiscussL6 Retrieving Stacks Items / Assess / Discuss / Task Perf. 3 / Assess / DiscussL7 Straightening Shelves of Items / Assess / Discuss / Task Perf. 4 / Assess / DiscussL8 Shelving Items / Assess / Discuss / Task Perf. 5 / Assess / DiscussL9 Visually Scanning Items for Call Number Consistency / Assess / Discuss / Task Perf. 6 / Assess / DiscussL10 Physical Item Searches / Assess / Discuss / Task Perf. 7 / Assess / DiscussL11 Reconfiguring the Collections / Assess / Discuss / Task Perf. 8 / Assess / Discuss

Public Service and System FunctionsL12 What’s What behind the Circulation Desk / Assess / Discuss / Task Perf. 9 / Assess / DiscussL13 Standard Operations at the Circulation Desk / Assess / Discuss / Task Perf. 10 / Assess / DiscussL14 Introduction to the Endeavor Voyager System / Assess / DiscussL15 Voyager Circulation Module: Interface and Patron Records / Assess / Discuss / Task Perf. 11 / Assess / DiscussL16 Voyager Circulation Module: Discharging Items / Assess / Discuss / Task Perf. 12 / Assess / DiscussL17 Voyager Circulation Module: Charging Items / Assess / Discuss / Task Perf. 13 / Assess / DiscussL18 Voyager Circulation Module: Item Records / Assess / Discuss / Task Perf. 14 / Assess / DiscussL19 Course Reserves / Assess / Discuss / Task Perf. 15 / Assess / DiscussL20 Using the Wireless Laptop Computers, CD Players, and Associated Equipment / Assess / Discuss / Task Perf. 16 / Assess / DiscussL21 Using the Pharos System Print Controller, Printers, Copiers, Digital Sender, and Value-Add Service Machine / Assess / Discuss / Task Perf.

17 / Assess / DiscussL22 Using the MountainLynx Electronic Catalog / Assess / Discuss / Task Perf. 18 / Assess / DiscussL23 Supervising the Use of the Electronic Classroom Computers / Assess / Discuss / Task Perf. 19 / Assess / DiscussL24 How to Help Library Users / Assess / Discuss / Task Perf. 20 / Assess / DiscussL25 Working with Microform and Government Documents / Assess / Discuss / Task Perf. 21 / Assess / Discuss



Learning Objectives for this lesson

To introduce you to the staff with whom you will be working



After experiencing this lesson, you will…

Know the names of the people who work in the libraryBetter understand the organizational structure of the employeesBe introduced to the areas of expertise of each staff member



Sections of this lesson

This sub-lesson has four (4) sections:

§1.6 Who’s Who

§1.7 Organizational Structure

§1.8 Office Locations

§1.9 Who’s Who Redux

Ok, let’s begin …



§1.6

Who’s Who at Evansdale Library



Who’s Who

There are currently 18 permanent employee positions at Evansdale Library: 6 librarians and 12 staff persons

Employee positions are organized by department and function

There are eight departments or service areas: Administration Access Services Database Management Interlibrary Loan/Document Delivery Patent and Trademarks Reference Services Systems Technology Services (under Access Services Coordinator)



Who’s Who (2/3)

Approximately 20 student library assistants provide support for these departments during Fall and Spring semesters, and 5 during the summerYou will want to be able to recognize the team of permanent personnel and students who work in the library, since you will be interacting with many of themYour work interactions will require you to be able to physically identify them, know how to transfer phone calls to their office extensions, work on joint projects, and understand a little about their rolesSince the location of employees in the library is determined by the department in which they work, it will be helpful to first learn the organizational structure of departments and services, and the people who work in these areas



Who’s Who (3/3)

Let us first look at the overall administrative structure, so that you can begin to link people’s names with the departments they are in

Following that, you will learn the physical location of each department and who works in each

Finally, you will be “introduced” in more detail to each of the employees, through brief descriptions and digital images



§1.7

Organizational Structure of

Evansdale Library



Organizational Structure

On the next slide is the current organizational chart of the personnel at Evansdale Library

You should become familiar with names and roles, since you will be interacting with many of these staff member in the work environment



Organizational Chart, Evansdale Library

Andrea BarnettAdministrative Secretary

Student Assistants

Sherry CondonCirculation Supervisor

Library Associate

A. David RothTechnology ServicesLibrary Associate

Kenny WrightReserves, E-ZBorrow

LTA IILTA II

Bobby Bess

FinesLTA II

Kurt McCoyNight Supervisor, BookExpress

Program Asst. II

Josephine WilliamsStack MaintenancePhotocopiers, Room Reserves

LTA II

Martha YanceyReference Librarian &

Access Services Coordinator

Kim Keller-StammILL

Library Associate

Dave BellILL/Document Delivery

Library Associate

Denisha MurrayILLLTA II

Beth RoyallCreative Arts Librarian &

ILL/Document Delivery Coordinator

Nina BensonSerials

Library Associate

John CoreDatabase Maintenance

Library Associate

Donna SandsSerials/Monographs

LTA II

Barbara LaGodna Marian Armour-Gemmen

Mary L. StrifeDirector, and

Head of Reference ServicesEvansdale Library

Myra Lowe

Noël KoprivaAgriculture, Forestry &

Consumer Sciences LibrarianPatent & Trademark Librarian

Dean, University Libraries

Database Management Coordinator &Reference Services Coordinator

8/29/11



Organizational Structure (3/8)

As you can see, the organizational structure is vertical and hierarchical, with the Dean of the Libraries, Myra Lowe, who is the chief officer of all of the library units, located at the top of the “pyramid”Dean Lowe’s Office is in Wise Library, the administrative wing of the Downtown Library ComplexMary Strife is the Director of Evansdale Library as well as Head of References ServicesIt should be easy to recognize her, since she interacts frequently with the personnel of all of the departments at Evansdale LibraryAndrea Barnett, her administrative assistant, handles all student payroll issues




The rest of the librarians at Evansdale Library coordinate various departments: Marian Armour-Gemmen – Patents and Trademarks Noël Kopriva – Agricultural information Barbara LaGodna – Database Management – cataloguing,

serials; Reference Services Beth Royall – Interlibrary Loan (ILL) / Document Delivery Martha Yancey – Access Services

In addition, all librarians work in Reference Services



Organizational Structure (5/8)Staff in the Access Services department include (from left) Kurt McCoy Bobby Bess Kenny Wright Martha Yancey David Roth Josephine Williams Sherry Condon

If you are working in Access Services, please remember that the particular staff person who is managing the Access Services Desk each hour is the immediate or direct supervisor that you report toOn the next slide is an example of the staff schedule at the Access Services Desk



8/29/2011 8:44 AM

Evansdale Library Access Services Staff Weekday Schedule

Weekend Schedule on Reverse Weekend Schedule on Reverse

“A” Sunday “B” Sunday “A” Saturday “B” Saturday 9:00 – 10:00 a.m. 10:00 – 11:00 a.m. 11:00 a.m. – 12:00 p.m. Josephine Williams Josephine Williams

12:00 - 1:00 p.m. Rotation Rotation Josephine Williams Josephine Williams

1:00 – 2:00 p.m. Rotation Rotation Josephine Williams Josephine Williams



4:00 - 5:00 p.m. Rotation Rotation Josephine Williams Josephine Williams

5:00 - 6:00 p.m. Kurt McCoy Kurt McCoy Josephine Williams Josephine Williams

6:00 - 7:00 p.m. Kurt McCoy Kurt McCoy Josephine Williams Josephine Williams

7:00 – 8:00 p.m. Kurt McCoy Kurt McCoy 8:00 - 9:00 p.m. Kurt McCoy Kurt McCoy 9:00 - 10:00 p.m. Kurt McCoy Kurt McCoy 10:00 - 11:00 p.m. Kurt McCoy Kurt McCoy 11:00 p.m. - 12:00 a.m. Kurt McCoy Kurt McCoy

Monday Tuesday Wednesday Thursday Friday

7:30 - 8:00 a.m. Bobby Bess Bobby Bess Bobby Bess Bobby Bess Bobby Bess 7:30 – 8:00 a.m. 8:00 - 9:00 a.m. Bobby Bess Bobby Bess Bobby Bess Bobby Bess Bobby Bess 8:00 – 9:00 a.m. 9:00 - 10:00 a.m. Kenny Wright Kenny Wright Kenny Wright Kenny Wright David Roth 9:00 – 10:00 a.m. 10:00 - 11:00 a.m. Sherry Condon Martha Yancey Martha Yancey Sherry Condon Kenny Wright 10:00 – 11:00 a.m. 11:00 a.m. – 12:00 p.m. David Roth Bobby Bess Bobby Bess Bobby Bess Kenny Wright 11:00 a.m. – 12:00 p.m. 12:00 - 1:00 p.m. Bobby Bess Bobby Bess David Roth Kenny Wright Bobby Bess 12:00 – 1:00 p.m. 1:00 – 2:00 p.m. Kenny Wright David Roth David Roth Bobby Bess David Roth 1:00 – 2:00 p.m. 2:00 – 3:00 p.m. Kenny Wright Sherry Condon Sherry Condon Kenny Wright Kenny Wright 2:00 – 3:00 p.m. 3:00 – 4:00 p.m. David Roth Sherry Condon Sherry Condon Kenny Wright Kenny Wright 3:00 – 4:00 p.m. 4:00 – 5:00 p.m. Sherry Condon Josephine Williams Josephine Williams Josephine Williams Josephine Williams 4:00 – 5:00 p.m. 5:00 – 6:00 p.m. Kurt McCoy Josephine Williams Josephine Williams Josephine Williams Josephine Williams 5:00 – 6:00 p.m. 6:00 - 7:00 p.m. Kurt McCoy Josephine Williams Josephine Williams Josephine Williams Josephine Williams 6:00 – 7:00 p.m. 7:00 - 8:00 p.m. Kurt McCoy Kurt McCoy Kurt McCoy Kurt McCoy Josephine Williams 7:00 – 8:00 p.m. 8:00 - 9:00 p.m. Kurt McCoy Kurt McCoy Kurt McCoy Kurt McCoy 8:00 – 9:00 p.m. 9:00 – 10:00 p.m. Kurt McCoy Kurt McCoy Kurt McCoy Kurt McCoy 9:00 – 10:00 p.m. 10:00 - 11:00 p.m. Kurt McCoy Kurt McCoy Kurt McCoy Kurt McCoy 10:00 – 11:00 p.m. 11:00 p.m. - 12:00 p.m. Kurt McCoy Kurt McCoy Kurt McCoy Kurt McCoy 11:00 p.m. – 12:00 a.m. 12:00 - 1:00 a.m. Student Employee Student Employee Student Employee Student Employee 12:00 – 1:00 a.m. 1:00 - 2:00 a.m. Student Employee Student Employee Student Employee Student Employee 1:00 – 2:00 a.m.




Staff in the Interlibrary Loan/Document Delivery Office include: David Bell Denisha Murray Kim Keller Stamm

The Interlibrary Loan Office handles requests from WVU faculty, staff, and students for research materials, including books and digitized journal articles, from other universities

Requests are made through the ILLiad web-based software program




Staff in the Database Management Office include: Nina Benson John Core Donna Sands

The Database Management Office handles various serials and cataloguing functions

It constitutes the technical services operations at Evansdale Library



§1.8

Office Locations and

Departmental Functions



Office locations

Let’s now look at the layout of staff offices, so that we can place people within their respective departments

Based on the map orientation with the front of the building at the bottom, the layout starts from the bottom

150E-F Technology Services

107 Access Servs Coordinator

106 Creative Arts Librarian

105 Agricultural Librarian

104A Databs Mng Coordinator

104 Database Management

103A Director’s Office

103 Administration

102A Patent & Trademarks

102 Interlibrary Loan

101A Access Services interior

101 Access Services





Office locations (3/5)

Note that the beginning of the employee offices area is adjacent to the Access Services area (rooms 101 and 101A)

The staff hallway connects all of the remaining offices, positioned to the left of the public area

On the next slide are the names of the employees within each department

Again we start from the bottom of the slide

We will provide more information about each person in the next section

150E-F David Roth

107 Martha Yancey

106 Beth Royall

105 Noel Kopriva

104A Barbara LaGodna

104 Nina Benson

104 Donna Sands

104 John Core

103B Mary Strife

103 Andrea Barnett

102A Marian Armour-Gemmen

102 Dave Bell

102 Denisha Murray

102 Kim Stamm

101A Sherry Condon

101A Kurt McCoy

101 Bobby Bess

101 Kenny Wright

101 Josephine Williams





Office locations (5/5)

Before you continue, please take a copy of the office map in your packet and walk through room 101 and then down the hallway, observing the locations of all the offices that you just learned aboutThen come back to this slide and complete this lesson



§1.9

Who’s Who Redux



Who’s who redux

Myra Lowe… Is the Interim Dean of the WVU

Libraries, the chief executive officer of the libraries

Myra Lowe is on left



Who’s who redux (2/30)

Mary Strife… Is the Director of Evansdale

Library—our chief administrative officer

Is the Bibliographer for the College of Engineering

Has an office in Room 103B Since she has been the head of

Access Services in the past, she may occasionally perform a circulation operation at the desk

You will do well to be able to recognize her and respond to any directions that she may give




Andrea Barnett… As the Administrative Secretary,

monitors and maintains time sheets for seventeen full time classified staff along with their

vacation and sick leave reports Monitors and maintains payroll

for up to 50 student employees Monitors the budget for non-sal

students and makes regular reports to library supervisors

Has a workstation in Room 103

Image unavailable




In addition, Andrea… Orders all supplies for the Library according to established policies

and procedures Contacts Facilities Management regarding building repairs, surplus

items, and other building issues Prepares reports, correspondence, forms, and instructional

materials as requested by the head of the library and five library faculty

Screens all incoming mail including faxed material and sorts it into appropriate mail box




Members of Access Services:




Martha Yancey… Is in charge of the Access

Services department Is the chief Evansdale

representative on the library-wide Circulation Policy Committee

Is the Bibliographer for the College of Human Resources and Education

Has an office in Room 107




Bobby Bess… Manages Fines Has a workstation in Room

101




Sherry Condon… Is the Supervisor of Students

and handles overall training, supervision and scheduling of student library assistants

Is responsible for managing all of our course and permanent reserve collections

Is the most experienced in circulation procedures of any staff member at Evansdale Library

Has a workstation in Room 101A




Kurt McCoy… Is our evening Access Services

supervisor, Sunday through Thursday nights

Is responsible for managing our extensive microfilm collection

Conducts in-depth searches for lost or overdue items claimed returned

Is well known for his literary allusions and dry sense of humor

Has a workstation in Room 101A




David Roth… Coordinates Technology

Services Is the Evansdale

representative on the Libraries Web Team

Has a workstation in the Digital Projects Area, Room 150E-F




Josephine Williams… Is responsible for all transit

operations (shipping books to the other libraries on campus) via our courier service

Manages our E-ZBorrow/ PALCI service

Handles repairs to our microform machines

Is our Saturday Access Services staff person


Photo by David Roth




Kenny Wright… Manages all Course Reserve

and Permanent Reserve processes, including eReserves, for the Evansdale Campus

Manages E-ZBorrow Is the backup for Fines Is the Technology Services

backup for David Roth Has a workstation in Room

101




Members of the Interlibrary Loan / Document Delivery Office:




Beth Royall… Is the Creative Arts Librarian Is the Coordinator for

Interlibrary Loan/Document Delivery at Evansdale Library

Has an office in Room 106

Photo provided by Beth Royall




Beth… Is responsible for developing the collection and providing in-depth

reference service and bibliographic instruction to students and faculty of the Division of Art, the Division of Music and the Division of Theatre and Dance

Oversees the interlibrary loan services at Evansdale, obtaining books, journal articles and other materials from library systems outside WVU as needed by WVU faculty and students

Is the Bibliographer for the College of Creative Arts




David Bell… Orders ILL materials from around

the country and abroad Coordinates the Document Delivery

of materials for Distance Education students

Processes gifts of books Supervises the shelving and shelf

reading by students of the Government Documents collection

Works some hours each week in Reference Services





Denisha Murray… Is the lending coordinator for all

ILL materials Processes all incoming materials Handles all courier and UPS/Fed

Ex deliveries of ILL and Document Delivery materials

Is responsible for the training of students assigned to the ILL Office

Has a workstation in Room 102 Image unavailable




Kim Keller Stamm… Is responsible for the ordering

and verification of ILL materials Is the primary processor of ILL

fines Handles user problems with their

online ILLiad accounts (ILLiad is the web-based software

with which users order items and communicate with the office)

Works some hours each week in Reference Services





Members of the Database Management Office:




Barbara LaGodna… Is the Coordinator of the

Database Management department, consisting of cataloguing and serials operations

Is the Coordinator of Reference Services

Is the Bibliographer for the School of Physical Education and Social Work

Is the manager and chief Evansdale blogger for the Reference Drupal CMS

Has an office in Room 104A Photo by Beth Royall




Nina Benson… Is responsible for processing

cataloguing changes in various government documents and serials

Updates records of holdings in the Voyager Cataloguing module


Image unavailable




John Core… Is responsible for the

processing of music scores and sound recordings

Works several shifts per week in Reference Services


Image unavailable




Donna Sands… Checks-in all incoming new

periodicals at Evansdale Library Is responsible for bindery processing Maintains bindery preparation and

temporary storage periodicals Processes all new books, except

music materials Manages the New Books displays Has a workstation in Room 104

Image unavailable




Donna also… Orders missing or lost periodicals Repairs damaged books and plays Conducts searches for lost and missing items Types labels for books and Patent CDs




Members of other departments:




Noël Kopriva… Is our Agricultural, Forestry,

and Consumer Sciences librarian

Coordinates instruction at Evansdale

Is our social media expert Is our newest librarian Has an office in Room 105




Marian Armour-Gemmen… Is our Patent and Trademarks

librarian Is well versed in handling

technological, patent-related questions from our library users

Is the Bibliographer for Foreign Languages

Has an office in Room 102A

Photo provided by Marian Armour-Gemmen




Scott Blake… Is our staff representative from

the Library Systems Office Either he or his supervisor Mike

Bond usually works some hours one day a week (Wednesday) at Evansdale, dividing the rest of his time between the other libraries on campus

Is unusually knowledgeable about all things digital

Image unavailable




Lastly, please review an example of the telephone list on the following slide to begin to associate library telephone extensions with each of the offices and personnel at Evansdale Library

Your supervisor will provide you with access to the current copy of this directory

This list is also found on or near each staff telephone

Specific training on using the telephone will be found in Lesson 13b



Access Services Desk 3-9759Armour-Gemmen, Marian 3-9758Barnett, Andrea 3-2510Bell, David 3-3790Benson, Nina 3-9743Bess, Robert 3-9749Condon, Sherry 3-9744Core, John 3-9745Classroom (Room 130) 3-9760Fax Number 293-7330Interlibrary Loan Office 3-9762Kopriva, Noel 3-9747LaGodna, Barbara 3-9748MAIN EVANSDALE LINE 3-4696McCoy, Kurt 3-9750Murray, Denisha 3-9751Reference Desk 3-4695Roth, A. David 3-9754Royall, Beth 3-9755Sands, Donna 3-9753Staff Lounge 3-9761Stamm, Kim 3-9746Strife, Mary L. - Director 3-9756Williams, Josephine 3-9757Wright, Kenny 3-9752Yancey, Martha 3-5039

Evansdale Library New Phone Extensions

Updated 3/30/10



Recap and a look ahead

You have now been “introduced” to the members of your work team in the library

In Lesson 01c, you will discover how your learning preferences shape your learning experience as a student library assistant



Response to Lesson 01b

Thank you for your participation in experiencing lesson 01b

Please access the online response form to report on your learning experience

Then proceed immediately to Lesson 01c

http://libguides.wvu.edu/survey.php?survey_id=7363