reviving business etiquette
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Reviving Business Etiquette
It’s More Important Than You Think
Career Services1047/1058 Williams Center
912/681-5197
http://students.georgiasouthern.edu/career
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What Is Business Etiquette?
• Rules that allow us to interact in a civilized fashion
• Code of behavior that is grounded in common sense and cultural norms
• Manners matter in the workplace
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First ImpressionsThe Rule of 12 in Business
You never get a second chance to make a first impression.
• The first 12 words• The first 12 steps• The first 12 inches• The last 12 inches
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The Business HandshakeHandshakes are the physical greetings that
go with your words~ Unknown
• How to shake hands• When to shake hands• When not to shake
hands• Handshakes to avoid
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Introductions in BusinessI look upon every day to be lost, in which I do
not make a new acquaintance~ Samuel Johnson
• Introducing yourself• Introducing others• Responding to introductions• What to do when you can’t
remember names• Secret to remembering names
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Mixing and Mingling in Business
• Prepare in advance• Arrive early• Position yourself• Work the crowd• Don’t clump• Know when to leave
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Secrets of a Great Conversationalist
• Prepare• Make eye contact & smile• Take responsibility• Use icebreakers• Ask the right kinds of
questions• Be a good listener
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Exchanging Business Cards
• Carrying your card• Presenting your card• Receiving a card• When to exchange cards• With whom to exchange cards• Never leave the office without a
good supply.
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Body Language
• A person’s posture, facial expressions, and gestures send messages.
• Sometimes the message is loud and clear; sometimes its is open for interpretation.
• Five places NOT to put your hands in business
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Communicating in a High-Tech World
The telephone is like the theatre~ when the phone rings you are on. Be a star!
• Answering the phone• Managing the hold button• Transferring calls• Effective screening
techniques• ASAP method
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Voice Mail Tips
• Your voice mail greeting
• Leaving a message
• Do’s• Don’ts
E-mail Rules
Cell Phones Speaker Phone• Picture a phone booth
• Lower your voice• Turn it off• Give notice it may
ring
• Ask for permission
• Ask for the need
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Dressing for the OccasionBy the time we meet and converse, we
have already spoken to each other in an older more universal tongue.~ Allison
Lurie, Author of The Language of Clothes
• Business professional attire• Personal props and accessories• The real meaning of business
casual
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Correspondence in Business
• To key or write by hand?• Front, back or sideways?• The color of the ink• Thank you notes• Addressing the envelope
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In Conclusion
• Manners will make the difference in whether you get that customer, a promotion, or that first job!
• Business etiquette is simply about feeling and showing kindness and respect for those around you. It is about exercising good judgment.
• Stop to hold a door, offer to help with a heavy package, or go out of your way to say thank you!
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Career Services
• Rooms 1047/1058 Williams Center• Room 3336C COBA• P.O. Box 8069• http://students.georgiasouthern.edu/career• 912/681-5197• Hours of Operation:
– Monday through Thursday, 8:00 am - 6:00 pm– Friday, 8:00 am - 5:00 pm
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Any Questions?
THANK YOU FOR YOUR TIME!