revolutionizing enterprise application adoption and end-user...
TRANSCRIPT
Revolutionizing Enterprise Application Adoption and End-User Efficiency
Eric ThorsenExecutive Solutions Engineer, SAP Americas
This is NOT an example of Creative User Interface!
SAP Interactive Forms by Adobe
Wrap-up
Enabling End user Productivity
Duet – Information Access for Employees
“Text UI” Experience Excellence“Low
”O
pera
tiona
l Exc
elle
nce
“Hig
h”
“High-Performance, Rich UI”
MAINFRAME ERA
WEB APPLICATIONS ERA (WEB 1.0)
COMPOSITES and ESOA ERA (WEB 2.0)
CLIENT-SERVER ERA – R/3 AND SAP GUI
Market Trends – The New Face of The Enterprise SOA Era
1994
2006
2000
Multi-Channel Access …
… allows the user to access the right information, services and applications: from any place at any time
Voice
RFID
Forms
Separation of User Interface from Business Logic
Enterprise Services Repository
Business Objects, Services, Process Components
Process Orchestration
Roles and Navigation
Globalization / Localization
Composition Tools
When Using Which UI Technology?
Occasional Tasks
ProfessionalTasks
Browser / Portal
TransactionalTasks
Information related Task
AdobeForms
NetWeaver Business Client Office Integration
& DuetB2C
CRM CallCenter
Knowledge Management
BookingTraining
ErrorReporting
News
PressReleases
Web ShopAsset
Management
Collaboration
DocumentManagement
System
Mobile Sales Online
Mobile Asset Management
Order Confirmation
BookingConfirmation
TimeReporting
BudgetMonitoring
TravelBooking
Excel Integration
Leave Request
Analytics
Universal Access via Web Portal
Prime Requirement = Zero installation and ubiquity
Enhanced Desktop UI with SAP Business Client provides…
Events
Prime requirement: Professional high performance, highly interactive and multi-session management
… Drag and Drop From Any Table Into an Excel Sheet
… Highly Interactive, Flex-Based Charting and Visualization
… Branding and Skinning Possible in the Entire Client
UI Clients and Access: Mobile Devices
Prime requirement: device independence, mobile usage, performance with limited bandwidth
Micro-browser based UI
Native client based UI
SAP Interactive Forms by Adobe
Wrap-up
Enabling End user Productivity
Duet – Information Access for Employees
Make Every Office User an SAP UserWhere “People Ready” meets “Enterprise Ready”
n Industry expertise
n Business processes
n System of record
n Desktop ubiquity
n Ad-hoc processes
n Office productivity
Aligning around Joint Customer NeedsFirst Joint Product from Microsoft and SAP
SAP for EveryoneDuet - seamless access to SAP through Microsoft Office
LeaveManagement
Reports &Analytics
Budget Monitoring
Time Management
OrganizationManagement
Sales Management
Travel Management
DemandPlanning
Purchasing Management
RecruitmentManagement
Legal Contract
Authoring
Approve/RejectWorkflow
Tool
Demonstration
Time ManagementImprove employee time reporting
Employee
§ Record time per project
§ View time allocation
§ Manage time & projects
Budget MonitoringManage budgets with real time reports and alerts
§ Receive budget alerts
§ Receive posting alerts
§ Monitor budget reports
§ Transfer budgets
§ Request posting adjustments
Manager
§ View personal and co-worker information
Organizational ManagementAccess employee information
§ View and access team information:
§ Organization Model
§ Compensation§ Employee Files
Manager
Employee
Leave ManagementCreate and approve leave requests
§ Create leave request
§ Monitor/Update status
§ Approve/Reject leave requests
§ Manage team interdependencies
Manager
Employee
Travel ManagementSimplify travel planning and improve compliance
§Submit travel request
§Cost Assignment for Trip
§Approve/reject travel requests
§View travel and budget reports
§Approve/Reject travel expense
Employee
Manager
Reports and AnalyticsSchedule and access mySAP or BI reports
§ Receive Reports in mail folders
§ Run ad-hoc reports in Excel
§ View authorized reports
§ View analytics and dashboards
Manager
Employee
Sales ManagementIntuitive access to mySAP CRM customer information
§ Record sales activities
§ Look up customer contacts and activity
§ View sales analytics and reports
Sales Manager
Sales Rep
Duet Demand PlanningPlan, adjust and manage demand plans via MS Excel
§Retrieve and update SAP Demand Planning data through MS Excel
§Utilize full MS Excel capabilities for analysis and plan
§Offline demand planning support
Employee
Recruitment ManagementSchedule and track candidates throughout the hiring process
§ Schedule interview
§ Receive Alerts
§ Approve interview schedule
§ Complete feedback
§ View reports
Hiring Manager
Recruiting Manager
Purchasing ManagementEffectively manage purchase requests
§ Approve/reject purchase requests
§ View purchasing analytics and reports
Purchasing Manager
Duet™ Roadmap for 2007
Duet1.0
Scenarios§ Time Management§ Leave Management§ Budget Monitoring§ Organization Management
Reports and Analytics§ Preconfigured reports§ Reporting wizard§ SAP NetWeaver BI reports
Languages§ English
Scenarios§ Travel Management§ Sales Management§ Demand Planning
Tools§ System setup and
management§ Configuration and
customization
Additional languages§ French§ German§ Japanese§ Portuguese§ Spanish
Availability June 2006
ValuePacks
Availability March 2007
Duet1.5
Planned Avail: Q4 2007
Scenarios§ Purchasing Management§ Recruitment Management§ Legal Contract Authoring
Tools § Advanced configuration
and customization§ Approve/Reject WF
Template
Additional support for:§ MS Office 2007
§ Citrix client
All major languages supported
ScenariosNew & enhanced scenarios including:• Sales Opportunity & Lead Management• Advanced Reporting/Analytics• Supply Chain Events Management• Program Management• Governance, Risk & Compliance
Customization Tools • Scenario Templates
Advanced Capabilities• SharePoint Integration - Collaboration• NW Enterprise Search
Duet2.0
Planned for Q4 2008
Duet3.0
Aligned with Next Gen. Office
Horizontal & industry specificscenarios
Support for next generation• SAP Business Suite• MS Office• SharePoint Server
Comprehensive development tools
Additional enhanced capabilities basedon customer input
Duet 2.0 & 3.0
Why wait? Duet by SAP and Microsoft, powered by HP
Accelerate time-to-benefitsn Evaluate Duet with a contained scope
& costn Proof-of-Conceptn Production environments
Availabilityn North America – nown Global – shortly thereafter
Duet appliance
Duet Architecture/Landscape
Duet Server
DuetClient
Add-on
SAP Environment
Duet SAP Add-on
Item handler
Service bundling
Exchange 2003
Active Directory
Client
SQL Express(Caching)
Microsoft Office ProEnterprise (2003 & higher)
.NET 2.0SQL Express
(Metadata Repository)
Windows Server 2003
Exchange FormatterDuet Integration Modules
DeploymentServices
Application Web Services
NetWeaver 04
Event HandlerServices
Formatter Services& Authentication
Apps Publishing Services SAP Systems
SAP ERPSAP CRMSAP SRMSAP SCMNetWeaver BI/BW
Enterprise SOA
Reporting
Pluggable Services
Portal Services
Security
Increase compliancen Simplify employee access to corporate policies
Save time and moneyn Reduce employee training costs
n Accelerate user adoption
Empower your organizationInformation Workers drive business success
Source: SAP Value Engineering Study
Improve decisions n Access to contextual business information
Duet.comONE Face for customers
Jointly developed by two industry leaders
Customer support backed by SAP and Microsoft
Innovative online community at Duet.com
SAP Interactive Forms by Adobe
Wrap-up
Enabling End user Productivity
Duet – Information Access for Employees
Challenges in Forms-Based Processes
Paper-based form processes have limitations. n Error-prone and easily outdatedn Manual data re-entryn Process status is hard to trackn High costs (e.g. production, storage) n $30 million per year for a global organization*
Casual users (including executives) are typically unfamiliar with enterprise software. n Access to enterprise applications needs to be intuitive.
External users (suppliers, etc.) are disconnected from the process. n System-relevant data capture is cumbersome (fax, postal mail, email).
Interactive PDF – The End User’s View
Adobe ReadernAlready installed
nEasy to use
User Handlingn Save locally
n Distribute via email / Portal
n Apply digital signature
n Print locally
Background Servicesn Pre-filled application values
n Pre-filled list boxes, help values, …
n Automatic data extraction and integration in application
A PDF Document ...n View with Adobe Reader
n Paper-like layout
n Work offline
... with Form Fields
Adobe & SAP Partnership Overview
Original partnership contract signed in 2002
Focus on integration of Adobe forms technology into SAP NetWeavern Provide industry leading and easy to use forms printing capabilities
n Accessibility (legal and government requirements)
n Extend SAP business processes to occasional and offline users with interactive PDF forms
Launched “Interactive Forms based on Adobe software” beginning of 2005
Software is shipping to SAP customers as part of SAP NetWeaver
Macromedia partnership with SAP signed in March 2005
Integration of Adobe Flex in SAP NetWeaver to create compelling Analytical Applications
Generation of Adobe Flex/Flash with SAP Visual Composer
SAP Interactive Forms are the result of a three-year long co-development effort between Adobe and SAP. It enables the entirevalue chain to conduct SAP transactions.
§ Delivers an end-to-end form processing solution§ Extends any business process to the supply or demand chain§ Enhances business insight through more accurate & timely
data capture
§ Captures data from users while they are disconnected§ Flows data into the SAP application once reconnected§ Empowers users to drive SAP transactions in the field, on the
shop floor and in customer offices
§ Eliminates paper forms processing costs§ Ensures rapid end-user adoption through familiar interfaces§ Eliminates costs and errors introduced by re-keying
What is an SAP Interactive Form?
Key Capabilities
1
2
3
4
5
6
7
Integrate interactive PDF documents into business processes driven by SAP applications
Allow forms-based input combined with workflow to start automated follow-up steps
Generate forms that contain data extracted from SAP systems
Use dynamic or static forms
Complete forms online or offline
Allow users to print forms
Submit data from the form back to SAP systems
SAP Interactive Forms by Adobe
Performance Appraisal Change Employee Change Personnel Area Request Promotion Request Special Payment Change Position Position Change Request TransferRequest Maternity Leave
Manage
Corporate ServicesOperationsFinancialsHCM
mySAP ERP
SAP NetWeaver
Request RequisitionCandidate AssessmentNew WorkerRequest EquipmentPurchase AuthorizationRequest Office spaceRequest Information
Services
Exit Interview ChecklistTermination StatementExit Comment SheetHIPAA Certification LTD Conversion ApplicationLife Insurance PortabilityNotice of SeparationEmployee Notification LetterRelease of Claims
RetireHire
Standard SAP Interactive Forms in SAP HCM
SAP Interactive Forms Technical Scenarios
Online Interactive Form Scenarion SAP system access neededn Full integration into Web Dynpro for Java
and ABAP frameworksn Context-sensitive value help, online
checks
Offline Interactive Form Scenarion No SAP system access neededn Static value help, static checking,
simple arithmetic calculations n Self-contained PDF (XML data+layout)
Form Printing Scenarion ‘Classic’ form processing, not
interactiven Output documents are printed,
e-mailed, archived or faxed
Browser withAdobe Reader plug-in
Adobe Reader offline
Down- / Upload
E-mail / HTTP
Archive
SA
P N
etW
eave
r A
pp
licat
ion
Ser
ver
Forms Design Process
3View, Fill, Submit
Adobe LiveCycleDesigner
Java
SAP NetWeaver Developer Studio ABAP Workbench
ABAP
Design Layout
1
Adobe DocumentServices
Java
SAP NetWeaverApplication Server
Deliver Forms Process Data
Deploy 2
User Frontend
Adobe Reader
Capture Data
Generate
Guided Procedures: Run-time Forms Processing
Guided Procedures: Lead through the workflow and enable tracking of the process
Interactive Forms: Steps can be completed offline
Find form
1 2 43
Add data Approve Create Master Data
Requestor ManagerSpecialist
Notifications triggered by Guided Procedures
Enterprise Services
Architecture
SAP Interactive Forms à How Do They Work?
SAP (and non-SAP)Applications
Manages core
processes
Adobe Reader
Enables data
capture(online or offline)
Manages forms/data processing
SAP NetWeaver™
J2EE ABAP
Web Application Server
Adobe Document Services
Adobe LiveCycleDesigner
Visually designs form & binds data
LiveCycle Designer in the NetWeaver Developer Studio
Web DynproEnvironment
Script Editor
Designer ToolsPalette
DataSchema
LiveCycle Designer in the NetWeaver Developer Studio
Drag and Drop Integration
Import Forms
Design and Extend
LiveCycle Designer in the ABAP Workbench (Transaction SFP)
Designer ToolsPalette
DataSchema
Demonstration of SAP Interactive Forms by Adobe
SAP Developer Network Dedicated Adobe Page
Go to www.sdn.sap.comand create aUser Account if you have not already done so
The Adobe pageis located underSAP NetWeaver >
Application Server > SAP Interactive Forms by Adobe
SAP Interactive Forms by Adobe
Wrap-up
Enabling End user Productivity
Duet – Information Access for Employees
Summary
SAP delivers the best user experience for each use casen While preserving existing investments because of technology heritage
n … featuring SAP GUI, Business Client, Portal, Adobe Interactive Forms, Rich Clients, Mobile Devices, Office integration and many more
n It’s your choice based on user, role and business requirements
n Same architecture supports full range of UI choices
SAP delivers solutions based onn Separation of User Interfaces and Backend Business Logic
n Current and future UI technologies
n Flexible User Interfaces which allow to be customized and personalized by end users
SAP offersn Tools tailored for different users and roles for the complete lifecycle of UI development and
customization
SAP Enterprise Services Architecture is fully embedded in SAP UI strategy
http://sdn.sap.com900,000 MEMBERS - ~18K concurrentSAP DEVELOPER NETWORK