reworking a 10-year university intranet - smu's inet challenges and successes
TRANSCRIPT
REWORKING A 10-YEAR OLD INTRANET THE INET STORY IHL CIO FORUM 2015
ABOUT "Azhan" Project Manager
SMU iNet IITS Web & Media
Technologies Singapore
Management University
THE SMU INET STORY Before // SMU Intranet
Goals & Challenges After // iNet
Retrospective
BEFORE // SMU INTRANET
Reworking a 10-year old Intranet : the SMU iNet Story
THE SMU INTRANETS
OASISSTUDENT PORTAL
eWISEFACULTY &
STAFF PORTAL
THE EWISE INTRANET 2004 -2014
HP TEAMSITE SAP HR/FINANCE
IN-HOUSE CUSTOM APPS
EXTERNALLY HOSTED APPS
GOALS Reworking a 10-year old Intranet : the SMU iNet Story
iNET
GOAL # 1. NEW RESPONSIVE DESIGN
GOAL # 2. RE-ORG IA, CONTENT
GOAL # 3. MODERN COLLABORATIVE PLATFORM
SAP HR/FINANCE
IN-HOUSE CUSTOM
APPS
EXTERNALLY HOSTED
APPS
SSO with ADFS 3.0
HP TEAMSITE SAP HR/FINANCE
IN-HOUSE CUSTOM APPS
EXTERNALLY HOSTED APPS
CHALLENGES Reworking a 10-year old Intranet : the SMU iNet Story
#1 OWNERSHIP!SPONSOR
President, SMU
PROJECT STEERING COMMITTEEHODs of KEY STAKEHOLDER DEPTS
TECHNICALPROJECT TEAM
USERPROJECT TEAMS
WHO OWNS THE INTRANET?
#2 PLUGGING THE SHAREPOINT GAPIITS Web TeamExpertise/ User Experience/ Modern Web// SharePoint Administrator
#2 PLUGGING THE SHAREPOINT GAP
#3 DEALING WITH FUZZY
PLAN
DESIGNTEST BUILD
REVIEW
LAUNCH
#4 COMMUNICATE3
Project Manager
Management
Steering Committee
Core Technic
al Team
User Project Teams
Stake Holders
Intranet Users
Technical
Resource
Persons 1227 tasks
tracked2000 messages
exchanged
#5 GAINING BUY-INBATCHES & PHASES
HRFA / FINANCE LEGAL / OBI / PRESIDENT
IITS ORe / FM / OSP iNET
eWISE / iNET Parallel Run
#5 GAINING BUY-IN
HOD Previe
w
General
Preview
Cutover
CONTINUED ENGAGEMENT
LESSONS LEARNT
Agile
LESSONS LEARNT
SAP
Externally Hosted(SAAS)
SharePoint
CustomApps
AFTER // INET Reworking a 10-year old Intranet : the SMU iNet Story
WHAT USERS SAY Reworking a 10-year old Intranet : the SMU iNet Story
“Just a quick note to say good work to you and your team for making the
intranet more user-friendly and easy to navigate. I particularly appreciate the layout and the ability to add my own bookmarks and the integration with
Google and Microsoft Office 365. Thanks to IITS for making my life
easier!Pixie Seet
School of Law, May 2015
“ …well designed and clearStephen Bull // Law Faculty
Awesome sites!Febrita // Alumni Relations
Thanks for making the faculty directory so convenient, accessible and informative! The
navigation is user-friendly as well. Kudos to you and your teams!
Yvonne Tan // Office of Research
… very intuitive. easy to move from tab to tabChoon Chew // Human Resources
Intranet Innovation GOLD award 2015 // Intranet ReworkStep Two
It’s very rare for any organization to be able to knit best-of-breed systems together in any practical way. What SMU have achieved is remarkable, especially as academic environments are notoriously hard to bring coherence to.
- Sam Marshall, Awards Judge
Past Winners (GOLD)StepTwo Intranet Innovation Awards
