rewrite oakland: ux, ui, unity

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UI, UX, UNITY Cyd Harrell, Code for America

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Keynote from Oakland's National Day of Civic Hacking event.

TRANSCRIPT

Page 1: ReWrite Oakland: UX, UI, Unity

UI,$UX,$UNITY$Cyd$Harrell,$Code$for$America$

Page 2: ReWrite Oakland: UX, UI, Unity

Honolulu$July$2012$$A$hackathon$without$code$

Page 3: ReWrite Oakland: UX, UI, Unity
Page 4: ReWrite Oakland: UX, UI, Unity
Page 5: ReWrite Oakland: UX, UI, Unity

311 Story slide

@sf311 GG Park sprinklers on full blast this AM; ground already soaked & mud starting from heavy fog - very wasteful, anything you can do?

@cydharrell: thanks, we'll look into it, your ticket number is xxxxxx

…about 45 minutes…

Page 6: ReWrite Oakland: UX, UI, Unity

Photo%credit:%kirinonakame%on%Flickr%

not$a$luxury$

Page 7: ReWrite Oakland: UX, UI, Unity

High$Stakes$

Page 8: ReWrite Oakland: UX, UI, Unity

Photo%credit:%Ed%Lea%

Page 9: ReWrite Oakland: UX, UI, Unity

�Fix the machine, not the person� -- Aaron Swartz, 9.25.12

$

Page 10: ReWrite Oakland: UX, UI, Unity

An$oversimplificaBon$

Design Mediates HOW SOMEONE CAN DO A THING

Page 11: ReWrite Oakland: UX, UI, Unity

An$oversimplificaBon$

Civic Design Mediates HOW A CITIZEN CAN INTERACT WITH GOVERNMENT

Page 12: ReWrite Oakland: UX, UI, Unity

HOW SOMEONE CAN DO A THING who? what thing?

using what? how hard is it?

Slightly$less$oversimplified$

Page 13: ReWrite Oakland: UX, UI, Unity

what thing? how do they describe it?

what does it mean to them? (why) do they want to do it?

HOW SOMEONE CAN DO A THING Even$less$oversimplified$

Page 14: ReWrite Oakland: UX, UI, Unity

who? what are their abilities? what are they used to? what do they expect?

Even$less$oversimplified$

HOW SOMEONE CAN DO A THING

Page 15: ReWrite Oakland: UX, UI, Unity

using what? something familiar? something new? a spoon?

Even$less$oversimplified$

HOW SOMEONE CAN DO A THING

what does it feel like?

Page 16: ReWrite Oakland: UX, UI, Unity

Even$less$oversimplified$

HOW SOMEONE CAN DO A THING

how hard is it?*

*for them?

Page 17: ReWrite Oakland: UX, UI, Unity

Monopoly Ownership

Government$is$Different$

Page 18: ReWrite Oakland: UX, UI, Unity

Civic Design Mediates HOW A CITIZEN CAN INTERACT WITH GOVERNMENT

Page 19: ReWrite Oakland: UX, UI, Unity

Respect Participation Unity

Principles$for$Civic$Design$

Page 20: ReWrite Oakland: UX, UI, Unity

SBll$PreHy$High$Stakes$

Page 21: ReWrite Oakland: UX, UI, Unity

Respect Participation Unity

Principles$for$Civic$Design$

Page 22: ReWrite Oakland: UX, UI, Unity
Page 23: ReWrite Oakland: UX, UI, Unity

Respect Participation Unity

Principles$for$Civic$Design$

Page 24: ReWrite Oakland: UX, UI, Unity

311 Story slide

@sf311 GG Park sprinklers on full blast this AM; ground already soaked & mud starting from heavy fog - very wasteful, anything you can do?

@cydharrell: thanks, we'll look into it, your ticket number is xxxxxx

…about 45 minutes…

Page 25: ReWrite Oakland: UX, UI, Unity
Page 26: ReWrite Oakland: UX, UI, Unity

Questions? [email protected]