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Rexroth MTC 200/ISP 200/MTA 200Teleservice

R911294748Edition 02

Application Manual

About this Documentation Teleservice

DOK-CONTRL-TELESER*V02-AW02-EN-P

Rexroth

MTC 200/ISP 200/MTA 200

Teleservice

Application Manual


Document Number 120-0400-B390-02/EN

With the SYSTEM200 control, a system preparing for Teleservice isdelivered with which the BRC Teleservice software can be installed witha low effort.

This documentation refers to the customer who requires a fast installationoverview for Teleservice and also to the experienced systemadministrator who requires a technical overview of mechanism,installation, and configuration of the single system components.

Description ReleaseDate

Notes

120-0400-B390-01/EN 10.2002 First issue

120-0400-B390-02/EN 03.2005 Various changes

2002 Bosch Rexroth AG

Copying this document, giving it to others and the use or communicationof the contents thereof without express authority, are forbidden. Offendersare liable for the payment of damages. All rights are reserved in the eventof the grant of a patent or the registration of a utility model or design(DIN 34-1).

The specified data is for product description purposes only and may notbe deemed to be guaranteed unless expressly confirmed in the contract.All rights are reserved with respect to the content of this documentationand the availability of the product.

Bosch Rexroth AGBgm.-Dr.-Nebel-Str. 2 • D-97816 Lohr a. Main

Telephone +49 (0)93 52/40-0 • Tx 68 94 21 • Fax +49 (0)93 52/40-48 85

http://www.boschrexroth.com/

Dept. BRC/ESS (WS)

This document has been printed on chlorine-free bleached paper.

Title

Type of Documentation

Document Typecode

Internal File Reference

Purpose of Documentation

Record of Revisions

Copyright

Validity

Published by

Note

Teleservice Contents I


Contents

1 Preface 1-1

2 Introduction 2-1

2.1 Overview of Teleservice ............................................................................................................... 2-1

2.2 Teleservice Features .................................................................................................................... 2-2

2.3 Definition of Terms........................................................................................................................ 2-2

2.4 Exclusions..................................................................................................................................... 2-3

3 System Requirements 3-1

3.1 Hardware ...................................................................................................................................... 3-1

Control PC (SYSTEM200)....................................................................................................... 3-1

Modem..................................................................................................................................... 3-1

Cable Connection .................................................................................................................... 3-2

3.2 Software........................................................................................................................................ 3-3

4 Teleservice Installation 4-1

4.1 Installing the Software .................................................................................................................. 4-1

4.2 Adjusting the System Settings...................................................................................................... 4-2

5 Running a Teleservice Session 5-1

5.1 Conditions..................................................................................................................................... 5-1

Connecting Remotely .............................................................................................................. 5-1

6 Behavior during a Teleservice Session / Notes on Possible Dangers 6-1

6.1 Tips on Procedure ........................................................................................................................ 6-1

6.2 Notes on Possible Dangers .......................................................................................................... 6-1

7 Installing a Modem 7-1

8 Installing a Remote Communications Network (RAS) 8-1

8.1 General Notes............................................................................................................................... 8-1

8.2 Activate RAS on the Control PC................................................................................................... 8-2

Configuration of RAS on the Control PC ................................................................................. 8-2

9 Appendix A: Troubleshooting 9-1

10 Appendix B: Limitations in DOS Mode 10-1

General Information............................................................................................................... 10-1

II Contents Teleservice


DOS Full-Screen Mode ......................................................................................................... 10-1

DOS Graphics Window.......................................................................................................... 10-1

Graphic User Interface (GUI)................................................................................................. 10-2

PLC GUI (up to and including V19) ....................................................................................... 10-2

11 Appendix C: Configuring a Teleservice Session 11-1

General Information............................................................................................................... 11-1

Overview of Configuration ..................................................................................................... 11-1

Overview of Parameters ........................................................................................................ 11-2

Configuration / Important Parameters ................................................................................... 11-3

Tab: Transport ....................................................................................................................... 11-3

Tab: User ............................................................................................................................... 11-4

Tab: Security.......................................................................................................................... 11-4

Tab: Remote Control ............................................................................................................. 11-5

Tab: Options .......................................................................................................................... 11-5

Tab: File Transfer .................................................................................................................. 11-6

Tab: Customise ..................................................................................................................... 11-6

Tab: Dialin Bridge .................................................................................................................. 11-7

Tab: Audio ............................................................................................................................. 11-7

Tab: Protect Configuration..................................................................................................... 11-8

Tab: WEB Extension ............................................................................................................. 11-8

Tab: Client Connect............................................................................................................... 11-9

12 Service & Support 12-1

12.1 Helpdesk..................................................................................................................................... 12-1

12.2 Service-Hotline ........................................................................................................................... 12-1

12.3 Internet........................................................................................................................................ 12-1

12.4 Vor der Kontaktaufnahme... - Before contacting us... ................................................................ 12-1

12.5 Kundenbetreuungsstellen - Sales & Service Facilities ............................................................... 12-2

Teleservice Preface 1-1


1 PrefaceA system prepared for Teleservice is delivered with the SYSTEM200control. This allows you to install the Rexroth Teleservice Software with aminimum of effort. All system components for remote data transfer (RDT),such as RAS or a standard modem, are already preinstalled on thesystem.

This manual is aimed both at customers who require a fast overview ofthe installation of Teleservice as well as experienced systemadministrators who require a technical overview of the method ofoperation, installation and configuration of the individual systemcomponents.

Depending on the information required by the user, you should proceedas follows when working with this manual:

Please read the following chapters:

Chapter: 2 Introduction

Chapter: 3 System Requirements

Chapter: 4 Teleservice Installation

Chapter: 5 Running a Teleservice Session

Chapter: 6 Behavior during a Teleservice Session / Notes on PossibleDangers

Please read the following chapters:

Chapter: 2 Introduction

Chapter: 3 System Requirements

Chapter: 7 Installing a Modem

Chapter: 8 Installing a Remote Communications Network (RAS)

Chapter: 4 Teleservice Installation

Chapter: 5 Running a Teleservice Session

Chapter: 6 Behavior during a Teleservice Session / Notes on PossibleDangers

Teleservice Installation on aRexroth SYSTEM200 Control

Teleservice Installation on aThird-Party PC (Control)

1-2 Preface Teleservice


Teleservice Introduction 2-1


2 Introduction

2.1 Overview of Teleservice

New possibilities in modern information and communication technologyare causing a change of structure within the industry in the field ofcustomer service.

By using teleservice, you can access, diagnose and maintain remotelylocated computers – all from your location at the company. In addition to asubstantial reduction in costs, this also results in an improvement inservice efficiency; this in turn is of benefit both to manufacturers and tooperators.

Using modern communication media such as the Internet together withstandardized communication mechanisms, connections can be madeworldwide via teleservice.

��

��

TSrv_Globe.FH7

Fig. 2-1: Teleservice worldwide

2-2 Introduction Teleservice


2.2 Teleservice Features

There is a powerful program for the remote control of PC systems for theSYSTEM200. The system has the following features

• integrated WEB server on the control unit

• remote control via WEB browser per ActiveX Control (no clientinstallation required!)

• high speed by means of data compression

• Delta file transfer with split screen and drag-and-drop

• file synchronization

• system snapshot

• audio support

• record/playback function for logging

• powerful script language for automated processes

• configurable security levels

2.3 Definition of Terms

The PC from which the connection to the control unit to be monitored isestablished is termed the service PC. The screen content of the controlunit is displayed in parallel on the screen of the service PC during ateleservice session. The control unit can be monitored and/or operatedfrom the service PC.

Modulator/DemodulatorCommunication device for transmitting information via the telephonenetwork. A modem converts (modulates) digital data into analog signalsfor transmission via telephone lines. These signals are reconverted(demodulated) into digital signals at the other end of the line. Modemscan transmit data with various speeds or transmission rates.

Local Area NetworkA spatially limited network. In practice, spatially limited usually means abuilding or part of a building (floor) that is under the control of the owner.

Wide Area NetworkWANs consist of several LANs that are connected to each other viaremote lines. Such connections can be established, e.g. by dial-upconnections, ISDN, X.25 or a great variety of dedicated lines.

Dynamic Host Configuration Protocol ServerA protocol for dynamically assigning IP addresses within the LAN. Eachclient computer within the network is configured in such a way that itdraws its IP address from the DHCP server when the system starts up.Furthermore, additional address information (IP address of the WINSserver, etc.) is distributed to the clients by the DHCP server.

Service PC

Modem

LAN

WAN

DHCP Server

Teleservice Introduction 2-3


Integrated Services Digital NetworkWhile conventional telephone networks are based on analog datatransmission, the ISDN standard is widely available in many countries inEurope. ISDN is based on digital data transmission and permits a higherdata transmission rate of 64 kbaud, as well as various special services.

Remote Data Communication NetworkRefers to a modem connection established between two computers viathe telephone network.

Remote Access ServiceA term used by Microsoft for the provision of dial-up services withinWindows operating systems. The NetBEUI, IPX/SPX and TCP/IPprotocols are supported.

Transmission Control Protocol/Internet ProtocolA protocol family originally developed for UNIX; now available for almostall operating systems. The entire Internet is based on TCP/IP. Eachcomputer in the network receives a unique address – the IP address.Important TCP/IP application protocols in the Internet are HTTP, FTP andDNS, among others.

Internetwork Packet Exchange/Sequenced Packet ExchangeA data transmission standard defined by Novell for the relaying andtransport layer of the ISO/OSI communication model. IPX/SPX is thestandard Novell protocol and is not compatible to TCP/IP.

Network Basic Input/Output SystemNetBIOS was developed in 1984 by IBM and is a programming interfacefor network programming. NetBIOS functions within the layer of thesession and communicates at the transport level with NetBEUI or TCP.

NetBIOS Extended User InterfaceA fast, nonrouting transport protocol developed by IBM for smallnetworks. NetBEUI communicates with NETBIOS at the session level.

2.4 Exclusions

The statements made in this description are purely for informationpurposes. They have been made to the best of our current knowledge.However, we cannot accept any liability arising from them. Furthermore,we explicitly point out that at the current state of technology it is notpossible to exclude errors in production under all application conditions,especially regarding software programs. Especially when used incombination with other products, particularly those from third-partymanufacturers where we have had no influence on the design, situationscould arise that result in the faulty functioning of individual products or of asystem.

ISDN

RDC Network

RAS

TCP/IP Protocol

IPX/SPX Protocol

NetBIOS

NetBEUI Protocol

2-4 Introduction Teleservice


Teleservice System Requirements 3-1


3 System Requirements

3.1 Hardware

Control PC (SYSTEM200)The following requirements must be fulfilled by Control PCs:

• IBM PC/AT or compatible system; recommended ≥ 80486DX2/66

• Operating system: NT 4.0 (Intel) with Service Pack 5 or Windows2000 with Service Pack 4

• min. RAM 32 MB

• min. free space on hard drive 16 MB

• CD-ROM drive for installing the software

• a free V24/RS232 (COM) interface for connecting an external modem

• or an ISDN board

• Teleservice within a LAN: The computer must be connected to theLAN by a network adapter. To select or configure the network adapter,please contact your network administrator. The NetBEUI, IPX/SPX orTCP/IP protocol is supported as the transmission protocol.

Note: Since the COM2 interface represents an equipment option forvarious control units, you must check before installing whetherthere is an available V24/RS232 interface on the machineoperating terminal.

ModemA modem allows the control PC and the remote PC to be controlled via atelephone line. One modem is required by each participant during aTeleservice session. The modem must be suitable for the WindowsNT4.0 respectively Windows 2000 OS. A list of modems that have beentested is contained in the software documentation.

A 'Hayes compatible' modem with a transmission speed of at least 33.6kbaud is recommended. Such a modem is laid out for the Hayescommand set, which represents the currently valid communicationstandard for modems. Analog modems with transmission rates of 28.8 -56 kbaud are currently available on the market.

ISDN data transmission is either via an external ISDN adapter connectedto the serial port or via an internal ISDN board slotted into a free ISA orPCI slot on the main board of the PC.

If both analog and digital data is to be transmitted, we recommend acombi device consisting of an analog modem and an ISDN adapter withan automatic switchover.

Analog Modem

ISDN

Combi Device for Analog andISDN Operation

3-2 System Requirements Teleservice


Positive results have been gained using the following modem makes andtypes:

External modem: 33.6 kBaud, analog 1&1/ Creatix Modem Skyconnect

External modem: 56 kBaud, analog ELSA MicroLink 56k Internet

(Germany, Europe, UK, USA)

External modem: ISDN ELSA MicroLink ISDN Internet

(Germany, Europe, UK)

Note: The same type of modem must be used on both ends of thetransmission path (analog/analog or ISDN/ISDN).

The decision as to which type of modem is to be used also depends onthe final location of the system or the machine. Not only power suppliesand supply voltages can differ from country to country. In addition, not allstandards, such as ISDN, are supported throughout the world. The localconditions must therefore always be checked by the machinemanufacturer.

Cable Connection

To connect a PC to an external modem, you require a V24/RS232standard null modem cable. The length of this connection must notexceed 15 meters, as defined by the V24/RS232 specification.

If you are using an internal modem instead of an external modem, thenthis connection is not required, since the modem is slotted directly ontothe ISA/PCI bus of the PC and communicates with the PC via thisconnection.

Note: Additional information is contained in the documentation of themodem manufacturer.

A telephone cable is required to connect to the analog telephone network(in Germany, normally equipped with a plug for a TAE6 outlet, coding ‘N’)and an RJ45 plug for connecting to the S0 bus of the ISDN network.

TAE6analog

RJ45ISDN

bild04.FH7

Fig. 3-1: Telephone connection for analog network and for ISDN

Since the connection technology of telephone systems is vastly differentfrom country to country, the exact conditions must be checked in advanceand the required components should be gathered tougher at the finalplace of installation.

Note: Additional information is contained in the documentation of themodem manufacturer.

PC →→→→ Modem

Modem →→→→ Telephone System

Teleservice System Requirements 3-3


3.2 Software

To run a Teleservice session between a SYSTEM200 and a service PC,you require NetSupport Manager® Remote Control Software, VersionV6.11.

Note: With Version V6.11, NetSupport Manager® provides platform-wide support for DOS, Windows, OS/2, Windows 95, WfWand Windows NT/Windows 2000 servers and NTworkstations.

All parts of this software are subject to a license contract and may only beused in conjunction with the license agreement. Each license allows toinstal and use the client application of the software at a control PC.

The NetSupport Manager® software package consists of two mainapplications:

• The Control application. The control application is installed on theservice PC and allows other PCs to be monitored and controlled.

Note: The control application is not a part of teleservice package forSYSTEM200. Please contact you BRC sales department incase of need!

• The Client application. The client application is installed on theSYSTEM200 and allows a service PC to remotely access this controlunit.

When installing and configuring the software, observe the instructionscontained in the software manuals (delivered with the product).

Also observe example configurations of the software contained in thismanual.

3-4 System Requirements Teleservice


Teleservice Teleservice Installation 4-1


4 Teleservice Installation

4.1 Installing the Software

BRC_Installation_1.bmp

Fig. 4-1: Rexroth Teleservice setup


Fig. 4-2: Teleservice installation in progress

Start the Setup program on theRexroth Teleservice CD

After the confirmation of thelicense agreements the

Teleservice program files arecopied to the hard drive

4-2 Teleservice Installation Teleservice



Fig. 4-3: Installation completed

4.2 Adjusting the System Settings

After the Rexroth Teleservice Software has been installed on yoursystem, all requirements have been fulfilled in order to run a Teleservicesession via a local network (LAN).

If the Teleservice session is to be operated between the service PC andthe control PC (BTV) via a remote connection (e.g. telephone network)then the system must be configured according to the remotecommunication settings (RAS).

Configure the network configuration (DHCP or static address pool) of theRAS server on the control PC and grant the user remote access rights forthe Teleservice session. This is described in Chapter 8 of this manual.

Reboot the system aftercompleting the installation

Adjusting the RAS settings onthe control PC (BTV)

Teleservice Running a Teleservice Session 5-1


5 Running a Teleservice Session

5.1 Conditions

Before a Teleservice session can successfully be run, the two computersthat are to communicate with each other must be correctly configured.

Connecting RemotelyWhen running a remote diagnosis via a remote communication network,the following requirements must be met before starting the NSM software:

• A modem must be installed on both computers

• The connection to the telephone network via modem must already beestablished for both computers

• The service PC must be configured as the RAS client and must have avalid telephone book entry for dialing up the RAS server

• The control unit must be configured as the RAS server. The plannedcallback must be set on the telephone number of the service PC

• A valid user account for Teleservice, together with all required accessrights, must be planned on the RAS server

• Before starting the Teleservice session, the RAS connection betweenboth computers must be already established. To do this, proceed asfollows:

• Start the remote communication network on the service PC fromthe My Computer file. Select the telephone book entry for thecontrol unit to be dialed up and then start dialing.

• The connection to the RAS server is established; you will beprompted on the service PC to enter your user data.

• The RAS server then terminates the connection to the service PCand prepares the callback.

• After callback has been completed, the RAS connection has nowbeen established between the control PC and the service PC.

• In the following step, you can start the Teleservice session via theNetSupport control application respectively via the Web interface.

Note: A detailled description of how to execute a teleservice sessionyou will find within the documentation of the BRC teleservicesoftware I-Remote. The control application is not part of theTeleservice SYSTEM200 package. Please contact your BRCsales department in case of need.

Note: If the Teleservice session is to be run within the LAN, thenNetSupport Manager can be started immediately. A remotedata communication connection is not required for this.

5-2 Running a Teleservice Session Teleservice


Teleservice Behavior during a Teleservice Session / Notes on Possible Dangers 6-1


6 Behavior during a Teleservice Session / Notes onPossible Dangers

6.1 Tips on Procedure

During the entire session, keep in contact by telephone with a trainedservice technician located at the machine. Comment on importantoperating steps and/or have these confirmed so that you are alsoinformed by telephone at all times on the condition of the system. Onlytake any action after prior consultation.

Note: Hold strictly to this procedure and be aware that the machinemay take direct action based on your operating steps.

Carry out all operating steps slowly and after due consideration. Pleaseobserve that remote control by the service PC is normally via the remotedata communication network and, for this reason, the system may beoperated with a slight delay.

6.2 Notes on Possible Dangers

WARNING

Unsupervised machine movements triggered byremote operation can result in injuries topersonnel and damage to materials!

6-2 Behavior during a Teleservice Session / Notes on Possible Dangers Teleservice


Teleservice Installing a Modem 7-1


7 Installing a ModemTo establish a remote data communication connection between theservice PC and the control unit, a modem must first be installed on bothdevices.

Note: This section describes the installation of a modem in Windows2000. For other operating systems please refer to theassociated documentation.

MODEM_INSTAL_01.bmp

Fig. 7-1: Modem properties control panel

Select Add... under ControlPanel-Phone and Modem

Options

7-2 Installing a Modem Teleservice


MODEM_INSTAL_02.bmp

Fig. 7-2: Installing a standard modem

MODEM_INSTAL_03.bmp

Fig. 7-3: Modem selection list

Note: If you want to install a non-standard modem, then you caninstall the drivers provided by the manufacturer via the "HaveDisk" button.

Activate the Select Modemcheckbox (no automatic

recognition)

Select the following modem(standard modem types):

Standard 33600 bps Modem

Teleservice Installing a Modem 7-3


MODEM_INSTAL_04.bmp

Fig. 7-4: Connecting modem to serial port (COM)

MODEM_INSTAL_05.bmp

Fig. 7-5: Finishing installation

Note: Depending on the telephone connection used, special callsettings must be set for the modem such as wait for dial tonebefore dialing

Select a free COM port to whichthe modem can be connected

Select the button "Finish"

7-4 Installing a Modem Teleservice


Teleservice Installing a Remote Communications Network (RAS) 8-1


8 Installing a Remote Communications Network(RAS)

8.1 General Notes

With RAS (Remote Access Service) Windows provides the possibility ofconnecting RAS client computers via a modem, ISDN or X.25 connectionto a RAS server. Not only is a great variety of clients supported in thisprocess, but it also provides great flexibility in selecting and combining theused network protocols.

The computers connected via RAS with the network can only access theRAS server or the entire network, depending on how the RAS server isconfigured, as if they were connected directly with the network locally.

Note: The installation of a remote communication network (RAS)under Windows 2000 is described here. If you have gotanother operating system please use its documentation.

When a remote session is established, the service PC establishes a RASconnection to the control unit. To do this, the RAS service must beinstalled on the service PC and on the client PC. The service PC is to beconfigured as a RAS client and the client PC as a RAS server. Theinstallation steps required are described in the following.

8-2 Installing a Remote Communications Network (RAS) Teleservice


8.2 Activate RAS on the Control PC

RAS_INSTAL_00.bmp

Fig. 8-1: Properties of RAS

Set the startup type on manual and adopt the setting. Now start theservice via the button "Start".

Configuration of RAS on the Control PC

Note: In order to allow a remote user an RAS access, the user musthave a valid user account on the RAS server. RAS accessrights must be assigned to this account.

For that purpose it is practical to define a special user accountfor the I-Remote connection on the RAS server first. Sincesystem settings may have to be changed by the servicepersonnel during the remote session, it is recommended toinclude this account in the local group of administrators.

Then the account can obtain a remote access right via theRAS management and the callback safety can be configured.

Select in the menu ControlPanel-Administrative Tools-

Services the service "RemoteAccess Manager" and select

"Properties" in the context menuof the service



RAS_INSTAL_01.bmp

Fig. 8-2: Start New Connection wizard

RAS_INSTAL_07.bmp

Fig. 8-3: Select network connection type

Start the New Connection wizardvia Start-Settings-Control Panel-

Network Connections

Select "Accept incomingconnections”



RAS_INSTAL_10.bmp

Fig. 8-4: Select the modem

RAS_INSTAL_11.bmp

Fig. 8-5: Forbid VPN connections

Activate the checkbox for themodem you want to allow for

incoming connections

Select "Do not allow virtualprivate connections"



RAS_INSTAL_12.bmp

Fig. 8-6: Assign permission for Remote Access

Select a user which you want to assign RAS access rights to and click onthe button "Properties".

RAS_INSTAL_13.bmp

Fig. 8-7: Configure phone number for callback

Configure the remote accessright

Configure callback safety



Activate in the tab "Callback" the radio button "Always use the followingcallback number" and enter the phone number of the service PC that is tooperate the remote control. Note that under the use of telecommunicationsystems, you may need to start the phone number by a 0 to get anoutside line.

Confirm with "OK" and click in the next dialog at "next >".

RAS_INSTAL_14.bmp

Fig. 8-8: Select protocol

RAS_INSTAL_15.bmp

Fig. 8-9: TCP/IP configuration

Select the entry "InternetProtocol (TCP/IP)" and click at

the button "Properties".

Configure the TCP/IP connection



Deactivate the checkbox "Allow callers to access my local area network".

IP addresses must be given for both WAN adapters (modems) involved inthe TCP/IP connection between service PC and control unit. These IPaddresses are assigned to both participants by the RAS-Server when theconnection is established. Set a static address pool here. The addresspool spans the private address area of a class C-net from 192.168.0.1 to192.168.0.2.

Note: Since addressing during the I-Remote uses IP addresses, itmust be ensured that a fixed IP address is assigned to everycontrol unit. When using DHCP this assignment must bepreset on the DHCP server.

To coordinate the IP addresses, contact your networkadministrator.

If your RAS connection has a function for resolving names(WINS server or LMHOSTS file), the connection during aremote session can also be established using the computername

RAS_INSTAL_16.bmp

Fig. 8-10: Finish RAS configuration

Finish the wizard

Teleservice Appendix A: Troubleshooting 9-1


9 Appendix A: Troubleshooting

If NetSupport Manager is operated together with a DOS-based RexrothGUI earlier than V20, there are driver problems after installing theNetSupport Manager software.

These problems are caused by a driver for the NetSupport Manager DOSsupport that is to be loaded in the upper memory area. However, sincethis memory area is already mostly required by the GUI, conflicts canarise.

To resolve these conflicts, replace the following entry in theD:\WINNT\SYSTEM32\AUTOEXEC.NT file:

lh D:\REMCON\ntfsdb /e >nul

with the following line:

D:\REMCON\ntfsdb /e >nul

Note: Then reboot the system!

• Check your modem installation.

• If you are using a telecommunications system, the modem settingsmay have to be adjusted under Control Panel/Modems/Settings.

• Check whether the dial procedure used is correctly set to MFV (multi-frequency) or IWV (pulse dial procedure). Menu item ControlPanel/Modems/Dial Parameters.

• When using a telecommunications system that requires a 0 to obtainan outside line, the remote data communication telephone book entrymust be in the following form: 0,<area code/telephone number>

• Make sure that a current Service Pack (recommended: SP5.0) ofWindows NT4.0 is installed or in case of Windows 2000 make surethat SP4.0 is installed.

• Check your modem installation.

• If you are using a telecommunications system, the modem settingsmay have to be adjusted under Control Panel/Modems/Settings.

• Check whether the dial procedure used is correctly set to MFV (multi-frequency) or IWV (pulse dial procedure). Menu item ControlPanel/Modems/Dial Parameters.

• When using a telecommunications system that requires a 0 to obtainan outside line, the callback configured in the RAS administration mustbe in the following form: 0,<area code/telephone number>.

Make sure that the IP address of the control unit has been correctlyentered. If the target control unit obtains its IP address from a DHCPserver, this may change after the IP lease has expired on the DHCPserver. In this case, a connection can no longer be made via the old IPaddress of the control unit.

To avoid this when using DHCP, please configure the DHCP server insuch a way that the control system is assigned a fixed IP address. Pleasecontact your network administrator.

GUI reports memory error

Dial-up via modem is faulty

RAS connection is unstable

Callback from RAS serverdoesn't work

From the service PC, noconnection to the control unit

can be made via NetSupportcontrol or IE (the RAS

connection is established)

9-2 Appendix A: Troubleshooting Teleservice


Teleservice Appendix B: Limitations in DOS Mode 10-1


10 Appendix B: Limitations in DOS Mode

General InformationDuring a remotely controlled session, various data is transmitted. Inaddition to pure Windows applications, parts of the GUI are in text modeand other parts are in DOS graphics mode, depending on the softwareused. Particularly when transmitting DOS graphics screens, as oftenapplies when working with the graphic user interface (GUI), remotely-controlled operation is only possible with limitations.

DOS Full-Screen Mode

If a DOS full-screen of the control unit is to be displayed during aremotely-controlled session, the service PC only shows a black screen inthe monitoring window. In this case, switch over the DOS mode of thecontrol unit to DOS window mode by pressing ALT+RETURN. The displayon the service PC is then correct.

DOS Graphics WindowIf the BOF or the GUI starts during a running Teleservice session, thescreen colors are not correctly represented on the service PC. However,functionality is not effected.

If a switch-over is made between Windows NT and a DOS graphicswindow during a remotely-controlled session, it may happen that theservice PC in the NetSupport control or in the Internet Explorer shows ablack screen. Depending on the application used on the service PC,please proceed as follows to eliminate this problem.

In the NetSupport control standard toolbar, confirm the starting area of theremote-control access you have set (see figure) twice in succession. Youthereby switch over from the set operating mode, e.g. 'shared access' intothe operating mode 'stop monitoring' and then back again. After thisprocedure, the display is updated on the service PC and once moreshows the current screen content of the control unit.

betriebsart.bmp

Fig. 10-1: Selecting remote-control access via NetSupport Control standardtoolbar

NetSupport Control +WEB Interface

NetSupport Control

10-2 Appendix B: Limitations in DOS Mode Teleservice


Switch the remote-control access (see figure) within Internet Explorer viathe Watch/Share/Control buttons into another operating mode and thenback again. After this procedure, the display is updated on the service PCand once more shows the current screen content of the control unit.

betriebsart_WEB.bmp

Fig. 10-2: Selection of remote-control access (Watch, Share, Control) withinInternet Explorer

Graphic User Interface (GUI)If the graphic user interface (GUI) is already running on the control unitbefore the remote-control session is established, you can not switch tasksbetween the GUI and Windows NT/2000 during the session. However, theGUI can be operated remotely from the service PC without anyrestrictions. If the session is to be carried out under Windows NT, the GUImust be closed before starting the session.

To start Teleservice when the GUI is running, please observe thefollowing instructions:

• Make sure that the GUI is activated on the control unit

• Then start the remote control from the service PC

• Now you can remotely control the GUI or the BOF of the control unitfrom the service PC. However, you can not switch over to theWindows NT/2000 desktop!

Note: Do not switch tasks between the GUI and Windows NT duringthe session. Although the control unit then switches toWindows NT, the service PC does not show this!

If the GUI of the control system is started during a Teleservice sessionthat is already running, there may be display problems on the service PCwhen switching between the GUI and WIN NT/2000. To eliminate thisproblem, please proceed as described in the section 'DOS GraphicsWindow'.

PLC GUI (up to and including V19)The PLC GUI can be remotely controlled during a Teleservice sessiononly when it is running in text mode.

To switch the operating mode of the PLC GUI from DOS graphics modeto DOS text mode, the corresponding INI files must be expanded with the'/TEXT' argument. Modification of the INI files can be carried out duringthe session from the service PC.

Note: To avoid the problem described from occurring with DOSgraphics screens, we recommend to use NetSupport Managerwith the Windows based GUI V21 or later.

WEB Interface

Teleservice Appendix C: Configuring a Teleservice Session 11-1


11 Appendix C: Configuring a Teleservice Session

General InformationThe Teleservice session between the service PC and the control unit canbe freely configured with regard to important parameters such as

• security (user administration, access rights)

• transport protocol

• available functions on access

• WEB interface, etc.

The configuration can be edited using the 'NetSupport Configurator'application and is stored in the 'CLIENT32.INI' file in the Remcon programdirectory of the control unit.

The 'CLIENT32.INI' file configures the NetSupport client software on thecontrol system.

Overview of Configuration

• Start the 'NetSupport Configurator' application on the control PC.

• Select the 'Advanced' button in the start screen to call up theadvanced client configuration.

• Enter your password in the Security dialog box (the default setting hereis 'service').

• In the Client Configurator, double-click the profile name 'MasterProfile'.

• Carry out the Teleservice configuration using the tabs provided andthen confirm by pressing the 'OK' button.

• Store the configuration under File/Save; after the prompt, do restartthe client.

• Exit the 'NetSupport Configurator'.

The new configuration is then valid on the control system. A description ofthe configuration provided by Bosch Rexroth follows.

Step-by-step configuration

11-2 Appendix C: Configuring a Teleservice Session Teleservice


Overview of ParametersWithin the configuration provided by Bosch Rexroth, the settings of theMaster Profile were edited using the 'NetSupport Configurator'.

When displaying and editing the Master Profile settings, you will work in adialog box with the following 12 tabs.

A control unit can be called by a service PC via several network transportprotocols. You can assign available transport protocols and test themusing this tab.

In this tab, you determine which users of the service PC are able toestablish a connection to a control unit.

In this tab, you determine which users of the service PC are able toestablish a connection to a control unit.

Here you set how the control unit is to be monitored by a user of theservice PC.

Here you limit the NetSupport Manager functions that are available whenworking with a control unit.

Here you can protect the client configuration of the control unit by settinguser verification and a password.

Here you can set up the control unit in such a way that it serves as asimple web server when the TCP/IP protocol is used.

Here you edit the list of service PCs with which a client can be connected.

Here you set up access rights for particular files and directories on thecontrol unit, e.g. write, read, run and list directory content.

Here you can adjust the client application on the user PC.

Here you can configure the protocol that is created using the control unitas a bridge so that the service PC of a remote network can dial into thecontrol unit.

On this tab you can set the volume for the microphone and speakersduring Audio Chat.

Note: Please use the online help menu to make adjustments to theconfiguration.

Transport

User

Security

Remote Control

Options

Protect Configuration

Web Extensions

Client Connect

File Transfer

Customise

Dialin Bridge

Audio



Configuration / Important Parameters

Access to the configuration is only for NT/2000 users in the Administratorgroup. Additionally, the password 'service' must also be entered.

The Teleservice session can be established by the service PC only whenthe user has a valid Windows user account with administrative rights onthe control system (member of the Administration group).

The user on the control unit must agree to the establishment of a session.

TCP/IP, Port 5405

Only the 'Watch' and 'Share' modes are activated; the 'Control' mode isblocked.

Activated, Port 80 (standard)

Display of the session using a message window. Quiet client mode isactive (i.e. no symbol for the Teleservice is visible in the Windowssystray).

Tab: Transport

transport.bmp

Fig. 11-1: Configuration of transport protocol

Access protection for theconfiguration

Access protection

Session establishment

Transport protocol

Remote-control mode

WEB interface

Display on the control unit



Tab: User

Benutzer.bmp

Fig. 11-2: Configuration of access security

Tab: Security

Sicherheit.bmp

Fig. 11-3: Configuration of general security



Tab: Remote Control

Fernsteuerung.bmp

Fig. 11-4: Configuration of remote-control options

Tab: Options

Optionen.bmp

Fig. 11-5: Configuration of general options



Tab: File Transfer

Dateitransfer.bmp

Fig. 11-6: Configuration of file transfer

Tab: Customise

Anpassen.bmp

Fig. 11-7: Configuration of session display on control unit



Tab: Dialin Bridge

Einwaehl_Bridge.bmp

Fig. 11-8: Configuration of dial-in bridge

Tab: Audio

Audio.bmp

Fig. 11-9: Configuration of audio settings



Tab: Protect Configuration

Konfiguration_schuetzen.bmp

Fig. 11-10: Protect configuration

Tab: WEB Extension

Web_Erweiterung.bmp

Fig. 11-11: Configuration of WEB interface



Tab: Client Connect

Client_Verbindung.bmp

Fig. 11-12: Configuration of client connection

Teleservice Service & Support 12-1


12 Service & Support

12.1 Helpdesk

Unser Kundendienst-Helpdesk im Hauptwerk Lohram Main steht Ihnen mit Rat und Tat zur Seite.Sie erreichen uns

Our service helpdesk at our headquarters in Lohr amMain, Germany can assist you in all kinds of inquiries.Contact us

- telefonisch - by phone: +49 (0) 9352 40 50 60über Service Call Entry Center Mo-Fr 07:00-18:00- via Service Call Entry Center Mo-Fr 7:00 am - 6:00 pm

- per Fax - by fax: +49 (0) 9352 40 49 41

- per e-Mail - by e-mail: [email protected]

12.2 Service-Hotline

Außerhalb der Helpdesk-Zeiten ist der Servicedirekt ansprechbar unter

After helpdesk hours, contact our servicedepartment directly at

+49 (0) 171 333 88 26

oder - or +49 (0) 172 660 04 06

12.3 Internet

Unter www.boschrexroth.com finden Sieergänzende Hinweise zu Service, Reparatur undTraining sowie die aktuellen Adressen *) unsererauf den folgenden Seiten aufgeführten Vertriebs-und Servicebüros.

Verkaufsniederlassungen

Niederlassungen mit Kundendienst

Außerhalb Deutschlands nehmen Sie bitte zuerst Kontakt mitunserem für Sie nächstgelegenen Ansprechpartner auf.

*) Die Angaben in der vorliegenden Dokumentation könnenseit Drucklegung überholt sein.

At www.boschrexroth.com you may findadditional notes about service, repairs and trainingin the Internet, as well as the actual addresses *) ofour sales- and service facilities figuring on thefollowing pages.

sales agencies

offices providing service

Please contact our sales / service office in your area first.

*) Data in the present documentation may have becomeobsolete since printing.

12.4 Vor der Kontaktaufnahme... - Before contacting us...

Wir können Ihnen schnell und effizient helfen wennSie folgende Informationen bereithalten:

detaillierte Beschreibung der Störung und derUmstände.

Angaben auf dem Typenschild der betreffendenProdukte, insbesondere Typenschlüssel undSeriennummern.

Tel.-/Faxnummern und e-Mail-Adresse, unterdenen Sie für Rückfragen zu erreichen sind.

For quick and efficient help, please have thefollowing information ready:

1. Detailed description of the failure andcircumstances.

2. Information on the type plate of the affectedproducts, especially type codes and serialnumbers.

3. Your phone/fax numbers and e-mail address,so we can contact you in case of questions.

12-2 Service & Support Teleservice


12.5 Kundenbetreuungsstellen - Sales & Service Facilities

Deutschland - Germany vom Ausland: (0) nach Landeskennziffer weglassen!from abroad: don’t dial (0) after country code!

Vertriebsgebiet Mitte Germany Centre

Rexroth Indramat GmbHBgm.-Dr.-Nebel-Str. 2 / Postf. 135797816 Lohr am Main / 97803 Lohr

Kompetenz-Zentrum Europa

Tel.: +49 (0)9352 40-0Fax: +49 (0)9352 40-4885

S E R V I C E A U T O M A T I O N

C A L L E N T R Y C E N T E RH e l p d e s kMO – FR

von 07:00 - 18:00 Uhrfrom 7 am – 6 pm

Tel. +49 (0) 9352 40 50 60Fax +49 (0) 9352 40 49 41

[email protected]


H OTLIN E 24 / 7 / 365

außerhalb der Helpdesk-Zeitout of helpdesk hours

Tel.: +49 (0)172 660 04 06o d e r / o r

Tel.: +49 (0)171 333 88 26


ERSATZTEILE / SPARESverlängerte Ansprechzeit- extended office time -

♦ nur an Werktagen- only on working days -

♦ von 07:00 - 18:00 Uhr- from 7 am - 6 pm -

Tel. +49 (0) 9352 40 42 22

Vertriebsgebiet Süd Germany South

Bosch Rexroth AGLandshuter Allee 8-1080637 München

Tel.: +49 (0)89 127 14-0Fax: +49 (0)89 127 14-490

Vertriebsgebiet West Germany West

Bosch Rexroth AGRegionalzentrum WestBorsigstrasse 1540880 Ratingen

Tel.: +49 (0)2102 409-0Fax: +49 (0)2102 409-406

+49 (0)2102 409-430

Gebiet Südwest Germany South-West

Bosch Rexroth AGService-Regionalzentrum Süd-WestSiemensstr. 170736 Fellbach

Tel.: +49 (0)711 51046–0Fax: +49 (0)711 51046–248

Vertriebsgebiet Nord Germany North

Bosch Rexroth AGWalsroder Str. 9330853 Langenhagen

Tel.: +49 (0) 511 72 66 57-0Service: +49 (0) 511 72 66 57-256Fax: +49 (0) 511 72 66 57-93Service: +49 (0) 511 72 66 57-783

Vertriebsgebiet Mitte Germany Centre

Bosch Rexroth AGRegionalzentrum MitteWaldecker Straße 1364546 Mörfelden-Walldorf

Tel.: +49 (0) 61 05 702-3Fax: +49 (0) 61 05 702-444

Vertriebsgebiet Ost Germany East

Bosch Rexroth AGBeckerstraße 3109120 Chemnitz

Tel.: +49 (0)371 35 55-0Fax: +49 (0)371 35 55-333

Vertriebsgebiet Ost Germany East

Bosch Rexroth AGRegionalzentrum OstWalter-Köhn-Str. 4d04356 Leipzig

Tel.: +49 (0)341 25 61-0Fax: +49 (0)341 25 61-111



Europa (West) - Europe (West)

vom Ausland: (0) nach Landeskennziffer weglassen, Italien: 0 nach Landeskennziffer mitwählenfrom abroad: don’t dial (0) after country code, Italy: dial 0 after country code

Austria - Österreich

Bosch Rexroth GmbHElectric Drives & ControlsStachegasse 131120 Wien

Tel.: +43 (0) 1 985 25 40Fax: +43 (0) 1 985 25 40-93

Austria – Österreich

Bosch Rexroth GmbHElectric Drives & ControlsIndustriepark 184061 Pasching

Tel.: +43 (0)7221 605-0Fax: +43 (0)7221 605-21

Belgium - Belgien

Bosch Rexroth NV/SAHenri Genessestraat 11070 Bruxelles

Tel: +32 (0) 2 451 26 08Fax: +32 (0) 2 451 27 90 [email protected] [email protected]

Denmark - Dänemark

BEC A/SZinkvej 68900 Randers

Tel.: +45 87 11 90 60Fax: +45 87 11 90 61

Great Britain – Großbritannien

Bosch Rexroth Ltd.Electric Drives & ControlsBroadway Lane, South CerneyCirencester, Glos GL7 5UH

Tel.: +44 (0)1285 863000Fax: +44 (0)1285 863030 [email protected] [email protected]

Finland - Finnland

Bosch Rexroth OyElectric Drives & ControlsAnsatie 6017 40 Vantaa

Tel.: +358 (0)9 84 91-11Fax: +358 (0)9 84 91-13 60

France - Frankreich

Bosch Rexroth SASElectric Drives & ControlsAvenue de la Trentaine(BP. 74)77503 Chelles Cedex

Tel.: +33 (0)164 72-63 22Fax: +33 (0)164 72-63 20Hotline: +33 (0)608 33 43 28

France - Frankreich

Bosch Rexroth SASElectric Drives & ControlsZI de Thibaud, 20 bd. Thibaud(BP. 1751)31084 Toulouse

Tel.: +33 (0)5 61 43 61 87Fax: +33 (0)5 61 43 94 12

France – Frankreich

Bosch Rexroth SASElectric Drives & Controls91, Bd. Irène Joliot-Curie69634 Vénissieux – Cedex

Tel.: +33 (0)4 78 78 53 65Fax: +33 (0)4 78 78 53 62

Italy - Italien

Bosch Rexroth S.p.A.Via G. Di Vittorio, 120063 Cernusco S/N.MI

Hotline: +39 02 92 365 563Tel.: +39 02 92 365 1Service: +39 02 92 365 300Fax: +39 02 92 365 500Service: +39 02 92 365 516

Italy - Italien

Bosch Rexroth S.p.A.Via Paolo Veronesi, 25010148 Torino

Tel.: +39 011 224 88 11Fax: +39 011 224 88 30

Italy - Italien

Bosch Rexroth S.p.A.Via Mascia, 180053 Castellamare di Stabia NA

Tel.: +39 081 8 71 57 00Fax: +39 081 8 71 68 85

Italy - Italien

Bosch Rexroth S.p.A.Via del Progresso, 16 (Zona Ind.)35020 Padova

Tel.: +39 049 8 70 13 70Fax: +39 049 8 70 13 77

Italy - Italien

Bosch Rexroth S.p.A.Via Isonzo, 6140033 Casalecchio di Reno (Bo)

Tel.: +39 051 29 86 430Fax: +39 051 29 86 490

Netherlands - Niederlande/Holland

Bosch Rexroth Services B.V.Technical ServicesKruisbroeksestraat 1(P.O. Box 32)5281 RV Boxtel

Tel.: +31 (0) 411 65 19 51Fax: +31 (0) 411 67 78 14Hotline: +31 (0) 411 65 19 [email protected]

Netherlands – Niederlande/Holland

Bosch Rexroth B.V.Kruisbroeksestraat 1(P.O. Box 32)5281 RV Boxtel

Tel.: +31 (0) 411 65 16 40Fax: +31 (0) 411 65 14 83 www.boschrexroth.nl

Norway - Norwegen

Bosch Rexroth ASElectric Drives & ControlsBerghagan 1 or: Box 30071405 Ski-Langhus 1402 Ski

Tel.: +47 64 86 41 00

Fax: +47 64 86 90 62

Hotline: +47 64 86 94 82 [email protected]

Spain – Spanien

Goimendi AutomationParque Empresarial ZuatzuC/ Francisco Grandmontagne no.220018 San Sebastian

Tel.: +34 9 43 31 84 21- service: +34 9 43 31 84 56Fax: +34 9 43 31 84 27- service: +34 9 43 31 84 60 [email protected]

Spain - Spanien

Bosch Rexroth S.A.Electric Drives & ControlsCentro Industrial SantigaObradors s/n08130 Santa Perpetua de MogodaBarcelona

Tel.: +34 9 37 47 94 00Fax: +34 9 37 47 94 01

Spain - Spanien

Bosch Rexroth S.A.Electric Drives & Controlsc/ Almazara, 928760 Tres Cantos (Madrid)

Tel.: +34 91 806 24 79Fax: +34 91 806 24 72 [email protected]

Sweden - Schweden

Bosch Rexroth ABElectric Drives & Controls- Varuvägen 7(Service: Konsumentvägen 4, Älfsjö)125 81 Stockholm

Tel.: +46 (0) 8 727 92 00Fax: +46 (0) 8 647 32 77

Sweden - Schweden

Bosch Rexroth ABElectric Drives & ControlsEkvändan 7254 67 Helsingborg

Tel.: +46 (0) 4 238 88 -50Fax: +46 (0) 4 238 88 -74

Switzerland East - Schweiz Ost

Bosch Rexroth Schweiz AGElectric Drives & ControlsHemrietstrasse 28863 ButtikonTel. +41 (0) 55 46 46 111Fax +41 (0) 55 46 46 222

Switzerland West - Schweiz West

Bosch Rexroth Suisse SAAv. Général Guisan 261800 Vevey 1

Tel.: +41 (0)21 632 84 20Fax: +41 (0)21 632 84 21



Europa (Ost) - Europe (East)

vom Ausland: (0) nach Landeskennziffer weglassen from abroad: don’t dial (0) after country code

Czech Republic - Tschechien

Bosch -Rexroth, spol.s.r.o.Hviezdoslavova 5627 00 Brno

Tel.: +420 (0)5 48 126 358Fax: +420 (0)5 48 126 112

Czech Republic - Tschechien

DEL a.s.Strojírenská 38591 01 Zdar nad SázavouTel.: +420 566 64 3144Fax: +420 566 62 1657

Hungary - Ungarn

Bosch Rexroth Kft.Angol utca 341149 Budapest

Tel.: +36 (1) 422 3200Fax: +36 (1) 422 3201

Poland – Polen

Bosch Rexroth Sp.zo.o.ul. Staszica 105-800 Pruszków

Tel.: +48 (0) 22 738 18 00– service: +48 (0) 22 738 18 46Fax: +48 (0) 22 758 87 35– service: +48 (0) 22 738 18 42

Poland – Polen

Bosch Rexroth Sp.zo.o.Biuro Poznanul. Dabrowskiego 81/8560-529 Poznan

Tel.: +48 061 847 64 62 /-63Fax: +48 061 847 64 02

Romania - Rumänien

East Electric S.R.L.Bdul Basarabia no.250, sector 373429 Bucuresti

Tel./Fax:: +40 (0)21 255 35 07+40 (0)21 255 77 13

Fax: +40 (0)21 725 61 21 [email protected]

Romania - Rumänien

Bosch Rexroth Sp.zo.o.Str. Drobety nr. 4-10, app. 1470258 Bucuresti, Sector 2

Tel.: +40 (0)1 210 48 25+40 (0)1 210 29 50

Fax: +40 (0)1 210 29 52

Russia - Russland

Bosch Rexroth OOOWjatskaja ul. 27/15127015 Moskau

Tel.: +7-095-785 74 78+7-095 785 74 79

Fax: +7 095 785 74 77 [email protected]

Russia Belarus - Weissrussland

ELMIS10, Internationalnaya246640 Gomel, Belarus

Tel.: +375/ 232 53 42 70+375/ 232 53 21 69

Fax: +375/ 232 53 37 69 [email protected]

Turkey - Türkei

Bosch Rexroth OtomasyonSan & Tic. A..S.Fevzi Cakmak Cad No. 334630 Sefaköy Istanbul

Tel.: +90 212 413 34 00Fax: +90 212 413 34 17 www.boschrexroth.com.tr

Turkey - Türkei

Servo Kontrol Ltd. Sti.Perpa Ticaret Merkezi B BlokKat: 11 No: 160980270 Okmeydani-Istanbul

Tel: +90 212 320 30 80Fax: +90 212 320 30 81 [email protected] www.servokontrol.com

Slowenia - Slowenien

DOMELOtoki 2164 228 Zelezniki

Tel.: +386 5 5117 152Fax: +386 5 5117 225 [email protected]



Africa, Asia, Australia - incl. Pacific Rim

Australia - Australien

AIMS - Australian IndustrialMachinery Services Pty. Ltd.28 Westside DriveLaverton North Vic 3026Melbourne

Tel.: +61 3 93 14 3321Fax: +61 3 93 14 3329Hotlines: +61 3 93 14 3321

+61 4 19 369 195 [email protected]

Australia - Australien

Bosch Rexroth Pty. Ltd.No. 7, Endeavour WayBraeside Victoria, 31 95Melbourne

Tel.: +61 3 95 80 39 33Fax: +61 3 95 80 17 33 [email protected]

China

Shanghai Bosch RexrothHydraulics & Automation Ltd.Waigaoqiao, Free Trade ZoneNo.122, Fu Te Dong Yi RoadShanghai 200131 - P.R.China

Tel.: +86 21 58 66 30 30Fax: +86 21 58 66 55 [email protected][email protected]

China

Shanghai Bosch RexrothHydraulics & Automation Ltd.4/f, Marine TowerNo.1, Pudong AvenueShanghai 200120 - P.R.China

Tel: +86 21 68 86 15 88Fax: +86 21 58 40 65 77

China

Bosch Rexroth China Ltd.15/F China World Trade Center1, Jianguomenwai AvenueBeijing 100004, P.R.China

Tel.: +86 10 65 05 03 80Fax: +86 10 65 05 03 79

China

Bosch Rexroth China Ltd.Guangzhou Repres. OfficeRoom 1014-1016, Metro Plaza,Tian He District, 183 Tian He Bei RdGuangzhou 510075, P.R.China

Tel.: +86 20 8755-0030+86 20 8755-0011

Fax: +86 20 8755-2387

China

Bosch Rexroth (China) Ltd.A-5F., 123 Lian Shan StreetSha He Kou DistrictDalian 116 023, P.R.China

Tel.: +86 411 46 78 930Fax: +86 411 46 78 932

China

Melchers GmbHBRC-SE, Tightening & Press-fit13 Floor Est Ocean CentreNo.588 Yanan Rd. East65 Yanan Rd. WestShanghai 200001

Tel.: +86 21 6352 8848Fax: +86 21 6351 3138

Hongkong

Bosch Rexroth (China) Ltd.6th Floor,Yeung Yiu Chung No.6 Ind Bldg.19 Cheung Shun StreetCheung Sha Wan,Kowloon, Hongkong

Tel.: +852 22 62 51 00Fax: +852 27 41 33 44

[email protected]

India - Indien

Bosch Rexroth (India) Ltd.Electric Drives & ControlsPlot. No.96, Phase IIIPeenya Industrial AreaBangalore – 560058

Tel.: +91 80 51 17 0-211...-218Fax: +91 80 83 94 345

+91 80 83 97 374

[email protected]

India - Indien

Bosch Rexroth (India) Ltd.Electric Drives & ControlsAdvance House, II FloorArk Industrial CompoundNarol Naka, Makwana RoadAndheri (East), Mumbai - 400 059

Tel.: +91 22 28 56 32 90+91 22 28 56 33 18

Fax: +91 22 28 56 32 93

[email protected]

India - Indien

Bosch Rexroth (India) Ltd.S-10, Green Park ExtensionNew Delhi – 110016

Tel.: +91 11 26 56 65 25+91 11 26 56 65 27

Fax: +91 11 26 56 68 87

[email protected]

Indonesia - Indonesien

PT. Bosch RexrothBuilding # 202, CilandakCommercial EstateJl. Cilandak KKO, Jakarta 12560

Tel.: +62 21 7891169 (5 lines)Fax: +62 21 7891170 - [email protected]

Japan

Bosch Rexroth Automation Corp.Service Center JapanYutakagaoka 1810, Meito-ku,NAGOYA 465-0035, Japan

Tel.: +81 52 777 88 41+81 52 777 88 53+81 52 777 88 79

Fax: +81 52 777 89 01

Japan

Bosch Rexroth Automation Corp.Electric Drives & Controls2F, I.R. BuildingNakamachidai 4-26-44, Tsuzuki-kuYOKOHAMA 224-0041, Japan

Tel.: +81 45 942 72 10Fax: +81 45 942 03 41

Korea

Bosch Rexroth-Korea Ltd.Electric Drives and ControlsBongwoo Bldg. 7FL, 31-7, 1GaJangchoong-dong, Jung-guSeoul, 100-391

Tel.: +82 234 061 813Fax: +82 222 641 295

Korea

Bosch Rexroth-Korea Ltd.1515-14 Dadae-Dong, Saha-guElectric Drives & ControlsPusan Metropolitan City, 604-050

Tel.: +82 51 26 00 741Fax: +82 51 26 00 747 [email protected]

Malaysia

Bosch Rexroth Sdn.Bhd.11, Jalan U8/82, Seksyen U840150 Shah AlamSelangor, Malaysia

Tel.: +60 3 78 44 80 00Fax: +60 3 78 45 48 00 [email protected] [email protected]

Singapore - Singapur

Bosch Rexroth Pte Ltd15D Tuas RoadSingapore 638520

Tel.: +65 68 61 87 33Fax: +65 68 61 18 25 sanjay.nemade

@boschrexroth.com.sg

South Africa - Südafrika

TECTRA Automation (Pty) Ltd.71 Watt Street, MeadowdaleEdenvale 1609

Tel.: +27 11 971 94 00Fax: +27 11 971 94 40Hotline: +27 82 903 29 23 [email protected]

Taiwan

Bosch Rexroth Co., Ltd.Taichung Industrial AreaNo.19, 38 RoadTaichung, Taiwan 407, R.O.C.

Tel : +886 - 4 -235 08 383Fax: +886 - 4 -235 08 586 [email protected] [email protected]

Taiwan

Bosch Rexroth Co., Ltd.Tainan BranchNo. 17, Alley 24, Lane 737Chung Cheng N.Rd. YungkangTainan Hsien, Taiwan, R.O.C.

Tel : +886 - 6 –253 6565Fax: +886 - 6 –253 4754 [email protected]

Thailand

NC Advance Technology Co. Ltd.59/76 Moo 9Ramintra road 34Tharang, Bangkhen,Bangkok 10230

Tel.: +66 2 943 70 62 +66 2 943 71 21Fax: +66 2 509 23 62Hotline +66 1 984 61 52 [email protected]



Nordamerika - North AmericaUSAHeadquarters - Hauptniederlassung

Bosch Rexroth CorporationElectric Drives & Controls5150 Prairie Stone ParkwayHoffman Estates, IL 60192-3707

Tel.: +1 847 645-3600Fax: +1 847 [email protected] [email protected]

USA Central Region - Mitte

Bosch Rexroth CorporationElectric Drives & Controls1701 Harmon RoadAuburn Hills, MI 48326

Tel.: +1 248 393-3330Fax: +1 248 393-2906

USA Southeast Region - Südost

Bosch Rexroth CorporationElectric Drives & Controls2810 Premiere Parkway, Suite 500Duluth, GA 30097

Tel.: +1 678 957-4050Fax: +1 678 417-6637

USA SERVICE-HOTLINE

- 7 days x 24hrs -

+1-800-REXROTH+1 800 739-7684

USA Northeast Region – Nordost

Bosch Rexroth CorporationElectric Drives & Controls99 Rainbow RoadEast Granby, CT 06026

Tel.: +1 860 844-8377Fax: +1 860 844-8595

USA West Region – West

Bosch Rexroth CorporationElectric Drives & Controls7901 Stoneridge Drive, Suite 220Pleasanton, CA 94588

Tel.: +1 925 227-1084Fax: +1 925 227-1081

Canada East - Kanada Ost

Bosch Rexroth Canada CorporationBurlington Division3426 Mainway DriveBurlington, OntarioCanada L7M 1A8

Tel.: +1 905 335 5511Fax: +1 905 335 4184

[email protected]

Canada West - Kanada West

Bosch Rexroth Canada Corporation5345 Goring St.Burnaby, British ColumbiaCanada V7J 1R1

Tel. +1 604 205 5777Fax +1 604 205 6944

[email protected]

Mexico

Bosch Rexroth Mexico S.A. de C.V.Calle Neptuno 72Unidad Ind. Vallejo07700 Mexico, D.F.

Tel.: +52 55 57 54 17 11Fax: +52 55 57 54 50 [email protected]

Mexico

Bosch Rexroth S.A. de C.V.Calle Argentina No 3913Fracc. las Torres64930 Monterrey, N.L.

Tel.: +52 81 83 65 22 53+52 81 83 65 89 11+52 81 83 49 80 91

Fax: +52 81 83 65 52 80

Südamerika - South AmericaArgentina - Argentinien

Bosch Rexroth S.A.I.C."The Drive & Control Company"Rosario 2302B1606DLD CarapachayProvincia de Buenos Aires

Tel.: +54 11 4756 01 40+54 11 4756 02 40+54 11 4756 03 40+54 11 4756 04 40

Fax: +54 11 4756 01 36+54 11 4721 91 53

[email protected]

Argentina - Argentinien

NAKASEServicio Tecnico CNCCalle 49, No. 5764/66B1653AOX Villa BalesterProvincia de Buenos Aires

Tel.: +54 11 4768 36 43Fax: +54 11 4768 24 13Hotline: +54 11 155 307 6781 [email protected] [email protected] [email protected] (Service)

Brazil - Brasilien

Bosch Rexroth Ltda.Av. Tégula, 888Ponte Alta, Atibaia SPCEP 12942-440

Tel.: +55 11 4414 56 92+55 11 4414 56 84

Fax sales: +55 11 4414 57 07Fax serv.: +55 11 4414 56 86 [email protected]

Brazil - Brasilien

Bosch Rexroth Ltda.R. Dr.Humberto Pinheiro Vieira, 100Distrito Industrial [Caixa Postal 1273]89220-390 Joinville - SC

Tel./Fax: +55 47 473 58 33Mobil: +55 47 9974 6645 [email protected]

Columbia - Kolumbien

Reflutec de Colombia Ltda.Calle 37 No. 22-31Santafé de Bogotá, D.C.Colombia

Tel.: +57 1 368 82 67+57 1 368 02 59

Fax: +57 1 268 97 [email protected]

Teleservice


Notes

Printed in GermanyDOK-CONTRL-TELESER*V02-AW02-EN-PR911294748

Bosch Rexroth AGElectric Drives and ControlsP.O. Box 13 5797803 Lohr, GermanyBgm.-Dr.-Nebel-Str. 297816 Lohr, GermanyPhone +49 (0)93 52-40-50 60Fax +49 (0)93 52-40-49 [email protected]

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