rfid center of excellence

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RFID CENTER OF EXCELLENCE page 1 Confidential- For discussion purposes only

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A Presentation to VCs/BOD/Management Justifying Creation of A Center of Excellence- It talks about why, where, when, and how to do everything needed to establish a Center of Excellence.

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Page 1: RFID CENTER OF EXCELLENCE

•RFID • CENTER OF EXCELLENCE

page 1 Confidential- For discussion purposes only

Page 2: RFID CENTER OF EXCELLENCE

page 2 Confidential- For discussion purposes only

Mission: Why Do We Need an RFID IT COE?

• Leverage our leadership in RFID IT for competitive advantage and showcase our technology learnings.

• Consistently manage and execute successful implementations of RFID within EX CO using ‘ROI driven and Value Added’ best practices and methodology.

• Manage, evaluate and prioritize the demands on RFID IT from EX CO Business Units

• Provide a mechanism for evaluating developments in RFID products, business processes, technologies and solutions for adoption at EX CO

• Practice Continuous Improvement by using an iterative design, build, test, deploy, evaluate loop.

Page 3: RFID CENTER OF EXCELLENCE

page 3 Confidential- For discussion purposes only

Objectives: Because….. We have To!

1. Knowledge Management- Intelligently accumulate and distribute RFID knowledge. 2. Technology Evaluation- Leverage work done from other internal RFID implementations

and by COEs around the world to further evaluate RFID technology from a business adoption framework.

3. Vendor Evaluation- Continuously evaluate vendor offerings to keep pace with industry technology advances.

4. Standard Setting- Drive standard setting worldwide to ensure EX CO needs are met, or exceeded.

5. Benchmarking- Benchmark and showcase ‘Best of Breed’ solutions for EX CO. 6. Systems and Process Integration- Plan and provide for a closed loop integration with

business process and other enterprise systems. 7. Program Management- Demonstrate viability of RFID solutions and create a

Deployment, Support, Pricing and Engagement model to enable services to be provided objectively.

8. The Bottom Line- Develop measurement and metrics models to show ROI, Value Addition and Business Process Improvement.

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 4: RFID CENTER OF EXCELLENCE

page 4 Confidential- For discussion purposes only

Knowledge Management

Set up a system to intelligently accumulate and disseminate our knowledge of RFID IT in

– Technology

– Core Team, Previous implementations, EPC Global leadership and Vendors

– Best Practices

– Document results from previous internal RFID deployments and other COEs around the World.

– Address compliance with EPC Global standards, industry mandates, etc.

– Evaluate how Vendors claims of ‘Best Practices’ stack up to EX CO standards.

– Which ‘independent 3rd party evaluations’- Gartner, Meta, Forrester, etc. are meaningful and reliable.

– Scanning media releases and publications for latest developments

– Business Case Studies

– Business Challenges encountered and analysis performed.

– Solutions proposed and criteria used for evaluating solutions.

– Describe the ‘Implementation Experience’ and compare actual results to projected results.

– What would we do differently and why?

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 5: RFID CENTER OF EXCELLENCE

page 5 Confidential- For discussion purposes only

Technology Evaluation and Adoption

• Leverage the work done during previous internal RFID deployments, and by other COEs around the World to further evaluate RFID technology from a business adoption framework in terms of

– Architecture

– Software

– Inter-operability

– Worldwide Standards

– Operating Systems

– Languages

– Worldwide Support and Service

– Communication

– Connectivity

– Proliferation

– Hardware

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 6: RFID CENTER OF EXCELLENCE

page 6 Confidential- For discussion purposes only

Technology Evaluation- Capabilities, Technology

Maturity Matrix

Technology

Unsophisticated

Capabilities

Sophisticated

Advanced

Functionality

Limited

Functionality

Create several matrices

like this to evaluate

different kinds of technology

like middleware, devices,

messaging, etc. Evaluate only

the vendors in Quad 4.

Vendor x

Vendor y Vendor a

Vendor c

Vendor d

Vendor b

Quad 3

Quad 1

Quad 4

Quad 2

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 7: RFID CENTER OF EXCELLENCE

page 7 Confidential- For discussion purposes only

Vendor Evaluation

• Evaluate Vendor Solutions on a Scheduled Framework • Actively engage vendors to isolate viable solutions

– Marketing collateral

– Presentations

– White papers

– Seminars, Conferences and Webinars

– Demos

– Site visits and references

• Work with vendors to customize solutions to EX CO needs in a controlled environment

– Business Case

– Proof of Concept

– Prototype in the RFID IT COE Lab

– Design, Build, Test, Deploy, Evaluate… Loop

3

Vendor

Evaluation

1

Knowledge

Management

2

Technology

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 8: RFID CENTER OF EXCELLENCE

page 8 Confidential- For discussion purposes only

Vendor Evaluation

Te

ch

no

log

y

B2B, E2E

Infrastructure

Ma

turity

ERP, SCM, WMS

Middleware

EAI, Messaging

Tier 1

Tier 2 Tier 3

SAP

Tibco

OAT 4.0

Connecterra

Viewlocity

Page 9: RFID CENTER OF EXCELLENCE

page 9 Confidential- For discussion purposes only

Standards Setting

• Drive standards setting to ensure EX CO needs are fully addressed, EX CO leadership continues, and EX CO interests are adequately protected by leveraging participation in the Industry Standards Organization- EPC Global

• Extend participation further by driving standards worldwide • Upstream

– Device Manufacturers

– Architects and Designers

– Software Developers

• Downstream

– End users

– Business Owners

– Solution Partners

– System Integrators

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 10: RFID CENTER OF EXCELLENCE

page 10 Confidential- For discussion purposes only

Benchmarking

• How do the RFID IT COE implementations stack up to the rest of the industry

– Elapsed time from ‘Opportunity Development’ to ‘Implementation’.

– Measurement and metrics comparisons

– ROI

– Value added

– Employees trained

– Business Processes improved

– Redundant Processes eliminated

– Backlogs eliminated

– Cycle time improvement

– Uptime/downtime

– Support metrics

– Customer Satisfaction metrics

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 11: RFID CENTER OF EXCELLENCE

page 11 Confidential- For discussion purposes only

Showcase Best of Breed Solutions for EX CO

• Create ‘Best of Breed’ solutions for EX CO – Showcase these solutions to IT Mgmt and EX CO business units

– RFID Solutions events for Executive Management

– Presentations at EX CO councils- Procurement Council, Logistics Council, Supply Chain Council, etc.

– Create awareness and success of RFID solutions at the right levels.

– Push information out through multiple channels

– Website

– White papers and case studies

– Presentations, Demos and site visits

– Video, DVD, Conferences

– RFID IT COE Lab for showcasing technology and R&D

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 12: RFID CENTER OF EXCELLENCE

page 12 Confidential- For discussion purposes only

Integration with Business Processes and Enterprise

Systems

• Plan and provision for a closed loop Integration with Enterprise Management Systems to ensure seamless ‘end-to-end’ visibility.

– Enterprise Resource Planning

– Supply Chain Management

– Freight Management Systems

– Freight Cost Management

– Logistics Management Systems

– Warehouse Management Systems

– Transportation Management Systems

– Customer Relationship Management

– Human Resource Management Systems

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 13: RFID CENTER OF EXCELLENCE

page 13 Confidential- For discussion purposes only

Closed Loop RFID Solution Design

Concept,

Prototype

Pilot, Test

and Deploy

Integrate with

Enterprise

Management

Systems

Feedback-

Incorporate into

Design

Process

Assess

Design

Develop

WMS

SCM

ERP

Modular

Reusable Scalable

Standards

Based

The COE has to

think about

integration with Business

Processes and

Enterprise systems

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 14: RFID CENTER OF EXCELLENCE

page 14 Confidential- For discussion purposes only

Demonstrate viability of RFID solutions

• What is in it for me as a business manager?

• Why should I care about this technology?

• What makes it so different?

• Does it really work?

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 15: RFID CENTER OF EXCELLENCE

page 15 Confidential- For discussion purposes only

Deployment, Engagement, and Support Model

• Prioritize deployment of RFID solutions – How will the RFID IT COE manage the demand?

– Mandated implementations.

– ‘Critical Path’ implementations.

• Prepare an engagement model for implementing RFID solutions – Program Management

– Project plans

– Resource plans

– Implementation plans

– Training plans

• Create a sustainable support model for RFID enabled locations – Support levels and SLAs.

– Vendor support contracts- EX CO, 3PL.

– Transition plan for support to regular Tech Support.

• Determine pricing for services to be rendered.

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 16: RFID CENTER OF EXCELLENCE

page 16 Confidential- For discussion purposes only

Bottom Line- ROI and Value Creation

Develop models to show ROI, Value Addition and Business Process improvement • Return on Investment and Value Addition

– Investment Model

– Measurement time table

– Success Benchmarks

– Minimum Floor

– Expected Value

– Value over Time

– Returns and Savings Models

• Business Process Improvement

– Logistics Value Analysis

– Productivity

– Execution Cycle Times

– Flexibility and Agility

– Customer satisfaction and loyalty

– Job satisfaction, and retention

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 17: RFID CENTER OF EXCELLENCE

page 17 Confidential- For discussion purposes only

Deliverables

• Knowledge Management: PDS, Project Plan, Resource Plan and the Implementation Plan for developing a knowledge management system. For example, how will information be collected, how will it be collated and tabulated, how will it be accessed, how will it be updated, etc.

• Technology Evaluation: PDS, Project Plan, Resource Plan and the Implementation plan for Technology Evaluation. For example, the methodology for determining technologies to evaluate, prioritization of technologies to be evaluated, evaluation criteria, etc.

• Vendor Evaluation: PDS, Project Plan, Resource Plan and the Implementation Plan for Vendor Evaluation. For example, how will we categorize vendors into tiers, how will we determine which vendors products we will evaluate, what is the progression, or elimination mechanism for engaging vendors from initial contact to full scale prototyping and implementation.

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 18: RFID CENTER OF EXCELLENCE

page 18 Confidential- For discussion purposes only

Deliverables

• Standards Setting- PDS, Project Plan, Resource Plan and the Implementation Plan for involvement in Standards Setting. For example, what activities will we endow, chair, sponsor, participate and contribute; who will represent EX COs interests, how will concerns and issues be funneled to the rep, how will we extend our influence upstream and downstream.

• Benchmarking and Showcasing Best of Breed Solutions- PDS, Project Plan, Resource Plan and the Implementation Plan for Benchmarking. For example, what are the applicable benchmarks, how will data be collected to measure benchmarks, who will measure and report on the benchmarks, what steps will be taken to address gaps, who will determine what ‘Best of Breed’ is, how will ‘Best of Breed’ solutions be showcased, how will EX CO councils be engaged, etc.

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 19: RFID CENTER OF EXCELLENCE

page 19 Confidential- For discussion purposes only

Deliverables

• Systems and Process Integration- PDS, Project Plan, Resource Plan, and Implementation Plan for achieving Systems and Process Integration. For example, what is the mechanism for determining business processes affected by RFID, how are those processes affected, what are the implications, which enterprise systems will be interacting with RFID, what is the communication protocol, data exchange protocol, etc.

• Program Management- PDS, Project plan, Resource Plan and Implementation Plan for the RFID IT COE Program. For example, how will we manage and prioritize the demand for services, what is our operating model to deliver services, how will we support the sites after implementation.

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 20: RFID CENTER OF EXCELLENCE

page 20 Confidential- For discussion purposes only

Deliverables

• The Bottom Line- PDS, Project Plan, Resource Plan and the Implementation Plan for developing models for gathering metrics and measuring performance. For example, help business units understand the impact of RFID on their processes and systems, work with them to identify meaningful metrics to gather and measure, extend their current measurement regime to include investments in RFID, etc.

1

Knowledge

Management

2

Technology

Evaluation

3

Vendor

Evaluation

4

Standards

Setting

5

Bench-

marking

6

Systems and

Process

Integration

7

Program

Management

8

The

Bottom Line

Page 21: RFID CENTER OF EXCELLENCE

page 21 Confidential- For discussion purposes only

Resource Plan For Getting To The Baseline

Objectives Planned Duration

FTE Estimated

Person Months

Project Manager

Architect Developer SME Functional

1. Knowledge Management

9 months 2.5 22.5 0.25 0.25 0.50 1.50

2. Technology Evaluation

6 months 3 18 0.50 1.50 0.25 0.75

3. Vendor Evaluation

6 months 2 12 0.25 1.50 0.25

4. Standards Setting

6 months 2 12 0.25 0.50 1.25

5. Benchmarking 3 months 2 6 0.25 0.25 0.50 1.00

6.Integration 9 months 3 27 0.25 1.50 0.50 0.75

7. Program Management

6 months 2 12 0.25 0.25 0.50 1.00

8. Bottom Line 3 months 2 6 0.25 0.25 1.50

Total 48

person months

18.5 115.5 2.25 6.00 1.25 2.25 6.75

Page 22: RFID CENTER OF EXCELLENCE

page 22 Confidential- For discussion purposes only

Action Plan

• Develop an Implementation Plan.

– Step by step implementation plan.

– Who does what, when, where and how.

– Roles and responsibilities

– Deliverables

– Definition

– Content

– Context

– Goal accomplishment benchmarks and metrics

– Knowledge dissemination

– Demonstrations held

– COE involvement in actual implementations

Page 23: RFID CENTER OF EXCELLENCE

page 23 Confidential- For discussion purposes only

Final Recommendations

• Act on the Project Plans prepared to get to the baseline. • Look ahead to where RFID Technology is headed

– Find out what the next ‘killer-app’ in RFID is.

– RFID was mandated the last time- don’t wait for the next mandate to come!

– Get into the ‘driver’s seat’ this time around, set the specifications, lead the way.

– Get and stay ahead of the curve by dedicating staff and activities to ‘strategic’ forward thinking activities.

• Determine what we expect to happen in the – Next 6 months,

– Next 12 months, and

– Next 2, 3 and 5 years.

• Plan for your expectations, and be flexible enough to change your plan with changes in technology and business needs, processes and enterprise systems. Determine the potential impact on

– EX CO

– RFID IT COE

– Deployments

– Projects

– Consulting

• Execute the RFID IT COE objectives – Proposed Organization structure. – Operating model. – Plan of record for Priorities, Cost and Resources

Page 24: RFID CENTER OF EXCELLENCE

page 24 Confidential- For discussion purposes only

Next Steps

• Plans for the next 10 days

– Breakdown the items mentioned in the previous slides into

– specific tasks,

– action items, and

– to do lists.

– Evaluate and prioritize activities to determine

– Who will do what, when and how

– Submit the 1st Draft of a Project Plan with enough granularity to show

– Definition

– Phases

– Tasks and Activities

– Set up RFID IT Website

Page 25: RFID CENTER OF EXCELLENCE

page 25 Confidential- For discussion purposes only

Character + capability: How we do things is as

important as what we do

Values and behaviors

Structure and processes

Strategy

Metrics, results and rewards

EX CO

No Limits™

Page 26: RFID CENTER OF EXCELLENCE

page 26 Confidential- For discussion purposes only

RFID IT COE Leadership framework

Values and

behavior Structure and processes

Strategy

Metrics, results and rewards

• Our corporate objectives • Our corporate strategy • Our value proposition

• Our operating model

• Our balanced scorecard

• Our shared values • Our standards of conduct

Strategy

• Leverage Industry leadership for competitive advantage

• Manage, evaluate and prioritize demand from BUs

• Consistently manage and execute successful implementations using ‘ROI driven and Value Added’ best practices and methodology

• Enable a framework for evaluating RFID IT products, technologies and solutions.

R

Structure & Processes

• Intelligently accumulate and distribute RFID knowledge.

• Leverage work done during RFID implementations and the experience of other COEs for use in relevant business cases.

• Drive standard setting to meet EX CO needs.

• Periodically evaluate vendor offerings

• Create and showcase ‘Best of Breed solutions.

• Create a pricing model for services.

• Focus on design, development, deployment and support.

Metrics, Results & Rewards

• Setup a framework for measurement and metrics for Return on Investment

•Investment Model

•Adoption Time Table

•Success Criteria.

• People and Process improvement metrics

•Productivity

•Value Analysis

•Execution Cycle times.

• Benchmarking

Values & Behavior

• Step by step implementation plan to achieve goals.

• Roles and responsibilities

• Deliverables- what did we move from the COE to the field.

• Goal accomplishment benchmarks and metrics

• Look ahead to what comes next in RFID, and provision for continuous improvement in processes based on feedback and experience.

Page 27: RFID CENTER OF EXCELLENCE

page 27 Confidential- For discussion purposes only

RFID IT COE

• Supporting Slides

Page 28: RFID CENTER OF EXCELLENCE

page 28 Confidential- For discussion purposes only

Knowledge Management

1

Knowledge

Management

• Intelligently accumulate and distribute our knowledge of RFID IT in • Technology

– From the RFID Core Team

– From the pioneering work done during previous internal RFID deployments and other COEs around the World

– By our leadership and participation in EPC Global

– From regular interaction with Vendors and 3rd party RFID solution providers.

– Enable the collection and sharing of information

• Best Practices

– Document results from previous internal RFID deployments and other COEs around the World.

– Evaluate our experience of past RFID implementations-

– What worked, why?

– What did not, why?

– How do we address compliance with EPC Global standards, industry mandates, etc.

– How do Vendors claims of ‘Best Practices’ stack up to EX CO standards.

– Which ‘independent 3rd party evaluations’- Gartner, Meta, Forrester, etc. are meaningful and reliable.

• Business Case Studies

– What was the ‘Business Challenge’ encountered.

– Describe the ‘Situation Analysis’ performed- impact on people, specific business processes, technology and the Bottom Line.

– What were the ‘Solutions’ that were proposed.

– How were the various solutions ‘Evaluated’ and what was the criteria used for selecting the solution.

– Describe the ‘Implementation Experience’

– Results- how did the actual results compare with the projected results.

– What would we do differently? Why?