rfp for managed wi-fi solution service provider on opex (rental) model under rate contract · 2019....
TRANSCRIPT
RFP for Managed Wi-Fi Solution Service Provider on Opex (Rental) Model Under Rate Contract
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Request for Proposal (RFP)
for
Selection of Internet Leased Line
Service Provider
on Opex (Rental) Model
Under Rate Contract
to
Union bank of India,
Staff Training College,
Bannerghatta Road,
Kalkere Bangalore - 560083
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DISCLAIMER
The information contained in this Request for Proposal (RFP) for selection of Internet Leased Line Service
Provider are provided to the Bidder(s) on the terms and conditions set out in this RFP document.
The RFP document is not a recommendation, offer or invitation to enter into a contract, agreement or any
other arrangement, in respect of the services.
The provision of the services is subject to observance of selection process and appropriate
documentation being agreed between the Bank and any successful Bidder as identified by the Bank, after
completion of the selection process as detailed in this document.
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TABLE OF CONTENTS
1 Introduction 6
2 Objectives of the RFP 6
3 Eligibility Criteria 6
4 Scope of work for Centralized Managed Wi-Fi Solution 7
5 Cost of Bid Document/RFP Document 9
6 Bid Security/Earnest Money Deposit (EMD) 10
7 Disqualification 10
8 Language of Bid 10
9 Period of Validity of Bids 11
10 Amendment of Bidding Documents 11
11 Authorization to Bid 11
12 Documents constituting the Bid 11
13 Evaluation Methodology 11
14 Technical Bid 11
15 Technical Bid Evaluation Criteria 12
16 Commercial Evaluation 13
17 Locations to be covered 13
18 Adherence of cyber security policy 13
19 Price Composition 13
20 Award of contract 13
21 Format and Signing of RFP 13
22 RFP Clarifications 14
23 Price Validity 14
24 Payment Terms 14
25 Confidentiality 14
26 Liquidated Damages 15
27 Execution of SLA/NDA 15
28 Service Levels and Penalties for managed Wi-Fi solution and services 15
29 Termination for Default 16
30 Limitation of liability 16
31 Support / Contract 16
32 Force Majeure 17
33 Arbitration 17
34 Jurisdiction 17
35 Other Terms & Conditions 17
36 Security Configuration, Monitoring and Audit 18
37 Performance Bank Guarantee 18
38 Project plan and Project Schedule 18
39 Patents Rights 19
40 Confidentiality 19
41 Proposal ownership 19
42 Escalation Matrix 19
43 List of Equipments / Assests going to be held in bank 19
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44 Submission of bids 19
45 Annexure A - Undertaking by the Bidder 20
46 Annexure B - Compliance to RFP terms & conditions 21
47 Annexure C - Bidder profile & other information 23
48 Annexure D - Acceptance of Terms and Conditions 25
49 Annexure E - Un-Priced Bill of Material 27
50 Annexure F - Indicative Commercial Table (A) in sealed cover: 28
51 Annexure G - BID Form 30
52 Annexure H - Compliance for Eligibility Criteria 32
53 Annexure I - Letter of Authorization for attending RFP/Tender Opening 34
54 Annexure J - Technical Specification 35
55 Annexure K - Know your Employee (KYE) 37
56 Annexure L - Reference Site Details 38
57 Annexure M - Manufacturer Authorization Format 39
58 Annexure N - Implementation Team Profile 40
59 Annexure O - Bank Guarantee for EMD 41
60 Annexure P - Project Timelines 43
61 Annexure R - Letter for Refund of EMD 44
62 Annexure S- Confidentiality / Non-Disclosure Agreement 45
63 Annexure T - Pre Bid Query Format 50
64 Annexure U - Format for Performance Bank Guarantee (PBG) 51
65 Annexure V - DoT guidelines for Wireless network implementation 53
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Bid Details
Date of issue of RFP 21.03.2019 at 11:00 Hours
Pre bid meeting 25.03.2019 at 11.00 Hours
(Venue: as mentioned in place of opening of bid)
Last date and time for seeking
clarification from Bank 27.03.2019 up to 17:00 Hours
Last date and time for Receipt Of
Bidding Document 05.04.2019 up to 16:00 Hours
Date and Time of Technical Bid Opening 11.04.2019 at 16:15 Hours
Place of opening of Bids Union Bank of Bank, Staff Training College,
Bannerghatta Road, Bangalore - 560083
Address for communication As above. Tel:(080) 22639013
Cost of RFP
Rs.1,000/- (Rupees One Thousand only)
(non-refundable) in the form of Pay Order / Demand
Draft in favour of Union Bank of India payable at
Bangalore. The Pay Order / Demand Draft should be
submitted at the time of bid submission.
EMD
2,40,000/-(Rupees Two lacs Fourty thousand only) in the
form of Pay Order or Demand Draft in favour of Union
Bank of India, payable at Bangalore.
EMD should be enclosed in Technical Bid. EMD can also be
paid in the form of Bank Guarantee (BG) of scheduled
commercial Bank valid for one year.
Performance Bank Guarantee
Performance Bank Guarantee equivalent to 10 % of
the Total Cost to Ownership (TCO) valid for the
period of 3 years from date of go live.
Contact for queries
Interested Bidders are requested to send the email
to:
containing below mentioned information, so that
in case of any clarification same may be issued:
Name of company, contact person, Mailing
address with Pin Code, Telephone No., Fax No.,
email address, Mobile No. etc.
Note: Bids will be opened in presence of the bidders‟ representative who chooses to attend.
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1. Introduction
Union Bank of India, a Public Sector Bank has its, main Training Centre at Staff College, Bannerghatta
Road, Kalkere, and Bangalore 560083. Union Bank of India, Staff College, Bangalore (herein after called
as “Bank or the Bank” invites proposals from experienced and eligible Bidders for implementing Managed
Wi-Fi Solution by the Internet Leased Line Service Provider at entire 33 Acres of the bank’s campus of
Staff College, Banalore.
2. Objectives of the RFP
1. The bank intends to issue this bid document, hereinafter called as RFP, to reputed solution providers
(hereinafter referred to as “Bidder”) to Participate in the competitive bidding for supply,
installation, pro-active monitoring and maintenance of centrally managed Internet Leased line
services within entire campus ie. 33 acres of Union bank of India, staff Training College Premises on
OPEX (Rental) model through rate contract.
2. The Rate contract period for the above mentioned solution will be for a period of 3 years from the date
of agreement to the selected bidder. However, if the bank desires, it must be agreeable to the selected
bidder to extend the services for next 2 years after expiry of the contract period at the same price and
will be renewed on yearly basis.
3. Bidder who is interested in participating in this RFP must fulfil the eligibility criteria mentioned in the
document and also in a position to comply the technical specification.
4. Bank may not accept any deviations from the terms and conditions specified in the tender. Deviations
could result in disqualification of the offer made by the vendor at the discretion of the Bank.
3. Eligibility Criteria
Eligibility Criteria for Selection of Service Provider for managed Wi-Fi at the bank,
1. Bidder should be a Government organization/ PSU or a registered/incorporated company in
Bangalore under the Companies Act 1956 /2013 and having business in bangalore during last 5 years.
2. The Bidder should have minimum annual turnover of 2 Crore during the last three financial years
i.e. 2016-17, 2017-2018 and 2018-19. This must be the individual company turnover and not that of
any group of companies.
3. The Bidder should have positive net worth for the completed immediate last three Financial Years
i.e. 2016-17, 2017-2018 and 2018-19. Audited financial statements of last three years to be
submitted. In case Financial Statement for the year 2018-19 is not audited, provisional Financial
Statements certified by a chartered accountant should be enclosed.
4. Bidder must have implemented/ under implementation wireless Access Points (APs) for BFSI, Govt.
Organization, PSUs, Universities, Airports, Railway Stations for Wi-Fi projects in last 3 years from date
of issuance of this RFP. (If the bidder is furnishing the credential of the parent company then the
bidder has to furnish an undertaking from the parent company that if the bidder is not able to meet
its obligation as per the contract during the contract period, then responsibility and liability
shall solely rest with the parent company (This letter should be on the letterhead of the Parent
company duly signed by an authorized signatory).
5. Bidder should not have been blacklisted by any Govt. organizations/ PSU/PSB in the last three years
from date of issuance of this RFP.
6. The bidder shall give a declaration that they have not been blacklisted by any of the Govt. Authority
or PSUs, as on date of submission of the tender, otherwise the bid will not be considered.
Note:
1. All eligibility requirements mentioned above should be complied by the bidders as applicable and
relevant support documents should be submitted for the fulfilment of eligibility
2. criteria failing which the Bids may be summarily rejected. Non-compliance of any of the criteria
can entail rejection of the offer and no Technical evaluation will be done for that bidder, who is
non-compliant.
3. Self-certified photocopies of relevant documents / certificates should be submitted as proof
in support of the claims made for each of the above mentioned criteria. The Bank may verify
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the originals of these certified copies if required during the verification stage of eligibility criterion.
The Bank reserves the right to verify / evaluate the claims made by the Bidder independently. Any
misrepresentation will entail rejection of the offer ab-initio.
4. Scope of work
1. The Bank expects the bidder to provide the centrally managed Wi-Fi Hotspot solution through
Internet Leased line with minimum 20-25 Mbps bandwidth at Staff Training College, Bangalore
under OPEX (Rental) Model for 3 years where Internet connectivity including all
hardware/software for managing the Wi-Fi centrally on monthly rental basis shall be provided
by the Bidder.
2. Bidder has to roll out centralized managed Wi-Fi Solution in the entire premises of Union bank of
India, Staff Training College, Bangalore and plans to provide internet Access through wireless medium
to the participants visiting Staff College, Bangalore or Wired Medium to the faculty as per the
requirement of Staff College, Bangalore.
3. The contract will be for a period of 3 years starting from Commissioning / implementation /go live of
Solution and can be extended for 2 more years if bank desires.
4. Bidder must provide all the necessary electronic and network components/ Access Points/any
other equipments for providing wireless access inside the Staff Training College, Bangalore premises.
5. It would be the responsibility of the bidder to supply all the required products and equipment (active
and passive) which are required to complete and deliver the services at the bank.
6. The Bidder should provide the Successful installation report for implementing WIFI at entire
premises of Union bank of India, Staff Training College, Bangalore and duly signed by the respective
staff College official.
7. The network must have the following features:
7.1 Support for wireless protocol
7.2 802.11 b/g/n/ac network devices with backward compatibility along with MAC address
filtering, IP Security (IPSec), WPA2 Authentication and AES Encryption.
7.3 Mobile OTP based Authentication must be implemented to access the Network.
7.4 Solution shall support WIPS (Wireless Intrusion Prevention System).
7.5 The network must be managed and monitored centrally with scalability upto the full
requirement of the bank.
7.6 The bidder should provide and support End-End Solutions to the bank.
7.7 All configuration, policies and security patches should be updated to the latest version
time to time.
7.8 The solution should redirect the customer to the desired web URL/page approved
by the bank. However, Bank at its discretion may ask the bidder to update or modify
the page as per the requirement without any additional cost to the bank.
7.9 Bidder system must be sufficiently equipped to cater and maintain such requirement
without incurring any additional cost to the bank.
7.10 Bidder should ensure that each user should agree to the terms and conditions before
accessing the Wi-Fi of the bank which may be amended by the Bank from time to time.
7.11 The end-point node which may be a Desktop/ Mobile/Laptop/tablet shall not be
allowed access to the network until it has been successfully authenticated.
7.12 Bidder has to provide a centralized dashboard to fetch all types of reports
including but not limited to: total users login on each location, IP address
of the device, mobile numbers, and site-wise bandwidth consumption on real
time basis as well as during any time interval. It should also be capable to
produce the survey/feedback results conducted through Wi-Fi with location and
various other survey parameters in acceptable formats (excel, csv, pdf, pipe-
separated etc.) for further data analytics to be performed by the bank.
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7.13 Bidder is responsible for performing duly check-up of earthing and power supply
before deployment of devices. During the contract period, if networking
equipment gets faulty, it would be the responsibility of the bidder to replace the
same within 2 working days without any extra cost to the Bank. Under any
circumstances, Bank will not be responsible for any kind of damage to
equipments.
7.14 During the contract period, the bidder shall bear all the costs associated with
commissioning of Wi-Fi hotspots solution which may arise due to various faults.
7.15 Bidder shall ensure the delivery and installation of wireless hotspot systems at the
Bank’s location within 3 weeks after issuance of purchase order.
7.16 In case of any breach/fraud caused, the bidder should support with the proper logs &
if bidder not producing required logs in timely manner/any other fault by the Bidder
resulting in any kind of financial loss to the bank, the bidder shall be liable for all such
financial loss.
7.17 It is the responsibility of the bidder to secure and maintain all the devices,
components, solution and network installed, commissioned and maintained by
them.
7.18 Bidder must ensure that no data is leaked/transferred out from Bank to any third
party.
7.19 Bidder has to ensure that Bank is in no way responsible for any failure, damages
or theft of equipment/ devices for whatsoever reason. However, bidder is
required to adhere to all SLA, requirement and terms & condition mentioned in
the RFP Document and subsequent addendum/documents.
7.20 Bidder has to ensure to share the schedule of installation to officials of Staff college
bangalore. The Bidder to intimate the bank officials in advance if access to Bank
premises is required. In case of non-intimation, Bidder has to provision for engineer’s
revisit without any additional cost to the bank.
7.21 Scope of work also includes components, materials, accessories required to
render the equipment and systems offered complete in all respects even though
every individual item may not have been specifically mentioned in the RFP.
Moreover, shifting of hotspot devices will also include all terms and conditions of
scope of work. Shifting of hotspot devices within the Staff College premises will
not involve any cost to the bank.
7.22 Bidder will be responsible to set-up NOC at its own premises/cloud which should be
accessible to Bank Officials/ Telecom authority officials for necessary inspection and
audit.
7.23 Bidder will set-up a back-end team of qualified engineers at the NOC at Bidder’s
premises to manage and resolve all complaints related to the hotspot operation of the
Bank.
7.24 Bidder has to ensure that only one device is registered per Mobile OTP
authentication.
7.25 SMS Gateway shall support following features:
7.25.1 Authorization based on access policy
7.25.2 Concurrent policy and RADIUS policy
7.25.3 Centralized subscriber management
7.25.4 Local authentication
7.25.5 Session management
7.25.6 Alert management
7.25.7 Capability to provide details of customers browsing activity.
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7.25.8 The solution shall support data analytics for the Bank.
7.25.9 Capability to stop repeated logins from same device Fault alarms
7.26 Bidder has to ensure that the end-point node which may be a desktop/ mobile
/Laptop/tablet shall not be allowed access to the network until it has been successfully
authenticated.
7.27 Bidder will ensure AAA services for authentication of the internet session as per
prevailing DoT guidelines.
7.28 The solution should plan and packages like time-based usage and volume based usage.
7.29 The solution should have capabilities to support separate SSID‟s for Participants and
permanent staff of the bank with separate time/bandwidth based policy for both
categories.
7.30 Bidder will provide online access to Bank for browsing of usage report of each location
site as well as site-wise bandwidth consumption report etc. Historical data/logs should
be preserved with the Bidder for the entire contract period and same shall be shared
with the bank on monthly basis or as required by Bank/regulatory authorities in
readable/searchable format. The Bidder should ensure submission of all the logs on
removable media at the end of the contract period.
7.31 Bidder must have provision for one relationship manager/Project leader to drive
installation, support and training to understand and execute customization or changes
required to make on wireless hotspot systems for all sites.
8. Bidder to conduct or assist the bank officials/Bank designated Officials/GOI/TRAI/RBI in conducting
the Audit as required by the TRAI/RBI or any other Govt. agencies of the solution, hardware and any
other component related to the solution. Proposed wireless network shall be secured and in compliance
with DOT/RBI/ WPC/ TRAI guidelines, the applicable laws of the country and with the Bank’s security
policy.
9. The Bidder would be solely responsible for ensuring adherence to the Service Levels and Service Quality
for each of the deliverables executed by them and their sub-contractor(s).
10. The complete authentication process must comply with DoT regulations (Annexure V- DoT guidelines
for implementation of wireless Networks) and it is the bidder’s responsibility to manage
authentication process and store the necessary information about the users/authentication for any
government regulation or compliance purposes.
11. The bidder must provide a centralized dashboard application/Web URL to fetch all such details
and enable the historical data to be reviewed by the Bank or any external agency duly
permitted by the bank through that centralized dashboard/reporting tool. Further, any query
/objection/information required by GOI and its agencies, it will be responsibility of the bidder to
provide the same. Bidder will deploy necessary policies to prevent any intrusion attack in the wireless
service.
12. Bank will provide Power source and space for installation of Wi-Fi hotspot solution. Bidder has to
provide all other cabling and infrastructure, Equipment, Software etc. for successful installation and
commissioning of the Wi-Fi Hotspot solution at sites.
13. Bidder should complete the requirement study after the Prebid meeting and submit detailed
full system requirements in Technical & Commercials specification documents within time frame
given for Document submission.
5. Cost of Bid Document/RFP Document
1. Document fee of Rs.1,000/-(Rupees One Thousand only) by way of Demand Draft (DD)/ Pay Order
(PO) favouring Union Bank of India, payable at Bangalore, which is nonrefundable, must be submitted
separately along with RFP response. The Bank may, at its discretion, reject any Bidder where the
application money has not been furnished with the RFP response. The RFP documents can be
downloaded from Bank’s Website www.unionbankofindia.co.in and Govt. tender site
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www.govtenders.nic.in.The Pay Order / Demand Draft should be submitted at the time of bid
submission.
2. All costs and expenses (whether in terms of time or material or money) incurred by the Recipient/
Bidder in any way associated with the development, preparation and submission of responses, including
but not limited to attendance at meetings, discussions, demonstrations, etc. and providing any
additional information required by the Bank, will be borne entirely and exclusively by the Bidder.
6. Bid Security/Earnest Money Deposit (EMD)
6.1 The Bidder shall furnish, as part of its Bid, a Bid security in the format as mentioned in
Annexure O Bank Guarantee for EMD.
6.2 The Bid security is required to protect the Bank against the risk of Bidder’s conduct, which
would warrant the security’s forfeiture.
6.3 The Bid security shall be denominated in Indian Rupees and shall be one of the following
forms:
Bank guarantee for Rs.2,40,000/- (Rupees Two lacs fourty thousand Only) issued by a scheduled
commercial bank in India (other than Union Bank of India), in favour of Union Bank of India,
Bangalore as per format provided in the Annexure O. Bank Guarantee for EMD should
be valid for One Hundred Eighty (180) days with an action period of 30 days beyond the validity
of the Bid.
OR
Demand Draft (DD)/Pay Order (PO), issued by a scheduled commercial bank in India , drawn in
favour of Union Bank of India payable at Bangalore for a sum of Rs.2,40,000/- (Rupees two lacs
fourty thousand Only).
6.4 It is to be noted that if bidder is successful in tender process, bidder will have to submit BG of
Rs.2,40,000/- (Rupees Two lacs fourty thousand Only) in favour of Union Bank of India valid for
a period of one year from the date of issuance of the purchase order.
6.5 No interest will be payable on EMD / Bid Security.
6.6 Any Bid not secured as detailed in above, will be rejected by the Bank, as non-responsive.
6.7 Unsuccessful Bidders‟ Bid security will be returned after completion of tender process.
Unsuccessful Bidders should submit the Letter for Refund of EMD/Bid Security for returning of
the bid security amount as per Annexure R.
6.8 The successful Bidder’s Bid security will be returned to the Bidder after signing the Contract
after submission of Bank Guarantee of Rs.2,40,000/- (Rupees Two lacs fourty thousand Only)
valid for One year within 30 days from receipt of purchase order.
6.9 The successful Bidder has to submit Performance Bank Guarantee equivalent to 10 % of the
TCO valid for three years within 30 days from go-live of implementation of Wi-Fi solution in
Union bank of India, Staff Training College, Bangalore.
6.10 Bank reserves the right to forfeit the Bid security for the following reasons:
6.10.1 If a bidder withdraws its bid during the period of bid validity
6.10.2 In case of a successful Bidder, if the Bidder fails to execute the contract
within the stipulated time or the bidder refuses to
accept purchase order or having accepted the purchase order, fails to
carry out their obligations mentioned therein.
7. Disqualification
Any form of canvassing/lobbying/influence/query regarding short listing, status etc. will result in a
disqualification.
8. Language of Bid
The language of the bid response and any communication with the Bank must be
written in English only. Supporting documents provided with the RFP response can
be in another language so long as it is accompanied by an attested translation in
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English, in which case, for purpose of evaluation of the bids, the English translation
will govern.
9. Period of Validity of Bids
Bids should remain valid for the period of one Year from the last date for
submission of bid prescribed by the Bank. A bid valid for a shorter period shall be
rejected by the Bank as non-responsive. In case the last date of submission of bids
is extended, the Bidder shall ensure that validity of bid is reckoned from modified
date for submission. Further extension of the validity of the bid will be decided by
the bank in case of need.
10. Amendment of Bidding Documents
Prior to the last date for bid submission, the Bank may, for any reason, whether at its own initiative
or in response to clarification(s) sought from the prospective Bidders, modify the RFP contents/
covenants by amendment. Clarification /amendment, if any, will be notified on Bank’s
website. No individual communication would be made in this respect.
11. Authorization to Bid
The proposal/ bid being submitted would be binding on the Bidder. As such, it is necessary that
authorized personnel of the firm or organization sign the bid documents. The designated
personnel should be authorized by a senior official of the organization having authority.
12. Documents constituting the Bid
The Bid prepared by the Bidder should comprise the following components:
Technical Bid - Part I: Separate sealed cover with superscriptions as “Technical Bid- for Request for
Proposal (RFP) for Managed Wi-Fi Solution Service Provider on Opex (Rental) Model Under Rate
Contract to UNION BANK OF INDIA, STAFF COLLEGE, BANGALORE” . Both hard copy and soft copy
should be provided in single cover.
Indicative Commercial Bid - Part II: Separate sealed cover with superscriptions as “Indicative
Commercial Bid - for Request for Proposal (RFP) for Managed Wi-Fi Solution Service Provider on
Opex (Rental) Model Under Rate Contract UNION BANK OF INDIA, STAFF COLLEGE, BANGALORE” .
12.1 Any bid document not conforming to any one of the above terms will be rejected. 12.2 Bidders, who have not paid the cost of the RFP and EMD will not be permitted to participate in the bid.
13. Evaluation Methodology
Opening of Bids
In the first stage, only Technical bid will be opened and evaluated. Those bidders satisfying the
eligibility criteria and the technical requirements as determined by the Bank and accepting the
terms and conditions of this document shall be short listed for commercial evaluation.
13.1 Opening of Technical Bids
The Bank will open the Part I (Technical bid) in the presence of bidders representatives who
choose to attend as per schedule given in Activity Schedule of RFP. No separate intimation will be
given. In case the bid opening date falls on a holiday, the bids shall be opened at the same time on
the next working day.The Bank may, at its discretion, extend this deadline for submission of bids
by amending the Bid Documents.
13.2 Opening of Indicative Commercial Bids
The Bank will open Part II (Indicative Commercial Bid) only for those bidders who have qualified in
Technical Bid (Part I).
14. Technical Bid
he bidders are expected to examine all terms and instructions included in the documents. Failure to
provide all requested information will be at bidder’s own risk and may result in the rejection of the
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proposal. The following documents are to be submitted:
14.1 Bid security (Earnest Money Deposit)
14.2 Cost of RFP Document
14.3 Annexure-A : Undertaking by the Bidder
14.4 Annexure-B : Compliance to RFP terms & conditions
14.5 Annexure-C : Bidder profile &other information
14.6 Annexure-D : Acceptance of Terms and Conditions
14.7 Annexure-E : Un-Priced Bill of Material
14.8 Annexure-F : Indicative Commercial
14.9 Annexure-G : Bid Form
14.10 Annexure-H : Compliance for Eligibility criteria
14.11 Annexure-I : Letter of Authorization for attending RFP/Tender opening
14.12 Annexure-J : Technical Specification
14.13 Annexure-K : Know your Employee (KYE)
14.14 Annexure-L : Reference Site Details
14.15 Annexure-M : Manufacturer Authorization Format
14.16 Annexure-N : Implementation Team Profile
14.17 Annexure-O : Bank Guarantee for EMD in lieu of DD (Demand draft)
14.18 Annexure-P : Project Timelines
14.19 Annexure-R : Letter for Refund of EMD
14.20 Annexure-S : Confidentiality/Non-Disclosure Agreement
14.21 Annexure-T : Pre Bid Query Format
14.22 Annexure-U : Format for Performance Bank Guarantee
14.23 Annexure-V : DoT guidelines for Wireless network implementation
Note:
a. All the annexures should be submitted duly signed with seal of the company. (All these
documents to be filed in one file.) Photocopies of relevant documents / certificates as proof in support
of various information submitted in aforesaid annexures and other claims made by
the vendor (to be filed separately).
b.Product Brochures, leaflets, manuals etc. (To be filed separately.)
c.Signed & Sealed copy of all the pages in RFP to be submitted in the
technical bid.
d.The bidder should ensure that all the annexures should be submitted as prescribed by the Bank.
In case it is not in the prescribed format, it is liable to be rejected.
15. Technical Bid Evaluation Criteria
The proposal submitted by the Bidders shall be evaluated on technical grounds covering various
components of the projects as follows:
15.1 Bidder’s financial stability.
15.2 Methodology/Approach proposed for accomplishing the proposed project.
15.3 Professional qualifications and experience of the key staff proposed/ identified for this assignment.
15.4 Activities / tasks, project planning, resource planning, effort estimate etc.
15.5 Matching the clear eligibility criteria.
15.6 Short-listing of the bidders based on the fully matched criteria.
15.7 Paper evaluation based on response.
At the sole discretion and determination of the Bank, the Bank may add any other relevant criteria for
evaluating the proposals received in response to this RFP.
16. Commercial Evaluation :
Commercial bids of only technically qualified short listed bidders will be opened. Bank’s evaluation of the
commercial bids will take into account the status of compliance of terms and conditions. The L-1 bidder
will be decided only later, on evaluation of both technical and commercial finalization of prices.
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The final decision on the bidder will be taken by Union Bank of India, Staff College, Bangalore. Union Bank,
Staff College bangalore reserves the right to reject any or all proposals. Similarly, it reserves the right
not to include any bidder in the final short-list.
17. Locations to be covered
The Managed Wi-Fi Solution is to be rolled-out in the entire 33 Acres of Union bank of india, Staff
training College Premises, Bangalore. Bidder has to accept /accommodate the changes based on bank’s
requirement/discretion.
18. Adherence of cyber security policy
Bidders should ensure Data Security and protection of facilities/application managed by them.
Appropriate management and assurance on security risks in outsources and partner arrangements shall
be ensured.
19. Price Composition
19.1 Rate contract will be for 3 years starting from the date of issuance of purchase order. 19.2 TCO will be for three years. The price quoted should be inclusive of Cost of delivery of equipments, implementation/commissioning, developmentand customization of Managed Wi-Fi Solution Service Provider as per Banks requirement. 19.3 The price should be inclusive of all rental charges 19.4 Bank will not pay any Labour charges for transportation, Road Permit, installation of hardware, items separately. All such costs, if any, should be absorbed in the TCO for Managed Wi-Fi solution. 19.5 The commercial bid should be quoted in the format mentioned in Indicative Commercial (Annexure -F). 19.6 The prices should be firm and not dependent on any variable factors and expressed in
Indian Rupees.
19.7 The prices should be exclusive all taxes i.e. GST (CGST/SGST/IGST), which will be payable at
actual. Any upward / downward change in GST, if any, will be to the account of Bank.
19.8 Bidder has to show the bifurcation/details of applicable GST (CGST/SGST/IGST) in every invoice.
20. Award of contract
20.1 On completion of evaluation of commercial bids, Bank will determine the L1 bidder and
contract will be awarded to lowest bidder.
20.2 The selected Bidder will sign the Contract/Agreement with the Bank.
20.3 The contract period for Implementation of Managed Wi-Fi Solution will be
initially for a period of 3 years from the date of agreement with the selected
bidder. However, if the Bank desires, it must be agreeable to the selected
bidder to extend the contract for next 2 years after expiry of the contract period
of 3 years and may be renewed on yearly basis on mutually agreed terms.
21. Format and Signing of RFP
Interested bidder(s) are requested to submit their offers, giving full particulars as per the prescribed
formats in sealed covers duly super-scribed “Managed Wi-Fi Solution Service Provider on Opex (Rental)
Model Under Rate Contract to Union bank of India, Staff College, Bangalore”. All the documents must
be authenticated by the authorized person signature.
21.1 The RFP shall contain no interlineations, erasures or overwriting except as
necessary to correct errors made by the bidder in which case such corrections
shall be signed by the person or persons signing the RFP. All pages of the original
RFP, except for un-amended printed literatures, shall be signed by the person or
persons signing the bid. The bidder should quote the price for each item
required by the Bank.
21.2 Bidder has to submit the offer for supply of all items mentioned in the RFP
otherwise the technical bid will be rejected.
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22. RFP Clarifications
All queries and clarifications regarding the RFP must be sent to e-mail ids:
with subject “RFP Clarifications - For selection of Managed Wi-Fi Solution Service Provider on Opex
(Rental) Model Under Rate Contract” as per the date given in the schedule of events of this RFP
document.
23. Price Validity
Prices payable to the Bidder as stated in the Contract shall be firm and not subject to any changes at
any circumstances during the period of contract. However, if there is any reduction on account of
government levies/taxes, during the offer validity period, the same shall be passed on to the Bank.
24. Payment Terms
24.1 No advance payment will be provided on awarding the contract. The payment will be made purely
on the basis of monthly rentals on getting invoice after the completion of centralized setup and number
of APN installations at Staff College premises upon acceptance. Payment will be released on Monthly basis
only.
24.2 Penalties / liquidated damages if any, on account of non-compliance of Service Requirements, shall
be deducted from the invoice value/EMD amount.
24.3 All the payments to the Bidder shall be subject to the performance/ delivery of the Services to
the satisfaction of Bank for this purpose and shall be released on monthly basis upon submission of
invoices along with necessary installation reports/acceptance testing and uptime reports.
24.4 The Bidder shall be solely liable for the payment of all the taxes, fines and penalties as may
become due and payable in relation to the Services.
24.4.1 Notwithstanding anything contained in this RFP/ the Contract or in any other document(s)
24.4.2 Under no circumstances Bank shall be liable to the Bidder and/or its
employees/personnel/representatives/agent etc. for direct, indirect, incidental,
consequential, special or exemplary damages arising from termination of the Contract;
24.4.3 Bank shall not have any liability whatsoever in case of any third party claims, demands,
suit, actions or other proceedings against the Bidder or any other person engaged by the Bidder
in the course of performance of the Service.
24.4.4 Bank reserves the rights to dispute/deduct payment/withhold payments/further
payment due to the Bidder under the Contract, if the Bidder has not performed or rendered the
Services in accordance with the provisions of the Contract which the Bank at its sole discretion
adjudge.
24.4.5 Bank shall hold or deduct the amount from invoices, for non-performance or part
performance or failure to discharge obligations under the Contract.
24.4.6 It is clarified that the any payments of the charges made to and received by authorised
personnel of Bidder shall be considered as a full discharge of Bank’s obligations for payment under
the Agreement.
25. Confidentiality
The bidder either during the term or after the expiration of this contract shall not disclose any
proprietary or confidential information relating to the project, the services, this contract, or the Client’s
business or operations without the prior written consent of the Bank.
Reporting obligations - The bidder shall submit to the bank the reports and other accounts
specified in deliverables within the time limit set forth.
Selected bidder will have to sign a legal Non-Disclosure Agreement with the Bank before starting
the project.
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26. Liquidated Damages
If bidder fails to deliver any or all of the Service(s) / Systems or perform the Services within the
stipulated time period(s) specified in the RFP/Contract/ Agreement, BANK shall, without prejudice to
its other rights and remedies under and in accordance with the RFP/Contract / Agreement, levy
Liquidated Damages (LD) from payments due to the bidder.
For calculation of LD:
The contract price for calculation of LD is TCO.
26.1.Bidder has to deliver and install Wi-Fi Solution within 3 weeks from the date of acceptance
of purchase order. If the bidder fails to deliver any or all of the Service(s)/Systems or perform
the Services within the time period(s) specified in the Contract/Agreement, Union Bank of India
shall, without prejudice to its other rights and remedies under and in accordance with the
Contract /Agreement, deduct from the Contract price, as liquidated damages, a sum equivalent
to 0.5% per week or part thereof Contract price subject to maximum deduction of 10% of the
order value of the delayed Service(s) per site or unperformed Service(s) per site or interrupted
Service(s), in case of undue delay beyond a period of 3 weeks after acceptance of purchase
order.
26.2.The overall LD during implementation will be to a maximum of 10% of the value of purchase
order.
26.3.Part of week will be considered as full week.
26.4.Bank can deduct the amount of liquidated damages from any money belonging to the bidder
in its hands (which includes BANK‟s right to claim such amount against bidder’s Performance
Bank Guarantee) or which may become due to the bidder.
26.5.Any such recovery or liquidated damages shall not in any way relieve the bidder from any
of its obligations to complete the works / service(s) or from any other obligations and liabi lities
under the Contract/Agreement/Purchase Order.
26.6.Any delay that is attributable to the bank for providing space, power source and broadband
connectivity will not attract any Liquidated Damages. Bank reserves the right to condone the
delay, if it is not attributable to the bidder.
27.Execution of SLA/NDA
The successful bidder shall execute (a) a Service Level Agreement (SLA), which would include all the
services and terms and conditions of the services to be extended as detailed herein and any other
conditions as may be prescribed by the Bank; and (b) Non-disclosure Agreement (NDA). The bidder shall
execute the SLA and NDA within one month from the date of acceptance of Letter of Selection. The
contract shall be executed by the authorized signatory of the bidder. A power of attorney to that effect
shall be submitted by the bidder.
28. Service Levels and Penalties for managed Wi-Fi solution and services
Bank expects the bidder to maintain minimum 98% uptime per AP by following it up for issues with Staff
College/ ISP. Uptime report along with Access Point bandwidth utilization report and the list of branch-
wise docket ID‟s to be produced along with the Monthly invoices raised to the bank for the precise
calculation of penalties. Parameter-wise penalty sheet is as under:
Sr. No
NAME OF PARAMETER
BENCHMARK (During peak hours 10 AM to
6PM) PENALTY
1
Service Up time branch- Wise (monthly)
98% and above Nil
2 95-97.99% 2% of monthly payout for the impacted sites
3 90-94.99% 5% of monthly payout for the impacted sites
4 50-89.99% 10% of monthly payout for the impacted sites
5 Below 50% No payment
6 OTP Failure Rate (monthly)
98% and above Nil
7 90-97.99% Penalty at the rate of 1% of total monthly rental amount for every
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1% lower than stipulated failure rate
8 Below 90% No payment
Uptime (%) = (Sum of total hours during month- Sum of downtime hours during month) X 100/ Sum of
total hours during the month
Total hours during the month= No. of working days x 8
Bank/ISP issues will be exempted on production of facts/emails and ISP docket numbers. The total
penalty shall not exceed 10% of total quarterly pay-out.
29. Termination for Default
The Bank, without prejudice to any other remedy for breach of contract, by issuing notice of
one month to the bidder, may terminate by this Contract in whole or in part.
29.1 If the bidder fails to deliver any or all of the deliverables within the period(s) specified in
the Contract, or within any extension thereof granted by the Bank; or;
29.2 If the bidder fails to perform any other obligation(s) under the Contract
29.3 If the bidder, in the judgment of the Bank has engaged in corrupt or fraudulent practices
in competing for or in executing the contract
29.4 When the value of the liquidated damages exceed 10% of the TCO.
29.5 In the event the Bank terminates the Contract in whole or in part, the Bank may procure,
upon such terms and in such manner as it deems appropriate, Goods or Services similar to those
undelivered, and the Successful bidder shall be liable to the Bank for any excess costs for such
similar Goods or Services. However, the bidder shall continue performance of the Contract to the
extent not terminated.
29.6 Bank reserves the right to terminate the contract within the contract period by giving one
month notice and will not be liable or bound to pay any costs or compensations.
30. Limitation of liability
Vendor’s aggregate liability for actual direct damages shall be limited to a maximum of the
Contract Value, provided that this limit shall not apply to following:
35.1 The infringement indemnity; or
35.2 Bodily injury (including death) and damage to real property and tangible personal
property caused by Vendor’s negligence.
35.3 For the purposes of this Section, “Contract Value” at any given point in time, means the
aggregate value of purchase orders placed by Bank on the Vendor under this project. Due to
any wrong coding / breach of system / bugs in customization /configuration / development
/testing & lapses in support, the selected bidder is liable to pay the financial losses incurred to
the Bank.
31. Support / Contract
31.1 All support & services required for implementation, customization, smooth operation and
maintenance of Managed Wi-Fi Solution, as described in RFP, will be the part of the project
deliverables during the contract period.
31.2 The contract would be on-site and comprehensive in nature. Contract will start
from the date of full go- live and will be for a period of three years.
31.3 Any corruption in the software or media OR any services shall be rectified during
the full period of the contract including warranty, if contracted, at no extra cost
to the Bank.
31.4 The executions of the service(s) herein is and shall be strictly in accordance and in
compliance with all Applicable Laws, as amended from time to time , the
regulatory framework governing the same and the Good Industry Practice. It has
all permissions, consents, approvals and license from all authorities, regulatory
/statutory and non-regulatory, for executing the Service(s).
31.5 The Vendor warrants that Deliverables and the Services provided by the Vendor shall be as
per the terms of this Agreement. The Vendor should guarantee that the software supplied to the
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Bank is licensed and legally obtained. The Vendor shall be fully responsible for support of all the
system components i.e. hardware and software in respect of proper design, quality, material and
workmanship of the equipment, accessories etc. covered by the offer.
32. Force Majeure
39.1 Force Majeure is herein defined as any cause, which is beyond the control of the selected successful bidder or the Bank as the case may be which they could not foresee or with a reasonable amount of diligence could not have foreseen and which substantially affect the performance of the Contract. 39.2There shall be no liability or responsibility, on the part of both bank and the Bidder for consequences arising out of interruption of the business due to acts of God, riots, civil commotion, insurrections, wars or any other causes beyond their control or by any strikes or lock outs. 39.3 Any such interruption due to Force Majeure should be informed by the Bidder to bank in writing within two days of such event.
33. Arbitration
All disputes and differences of any kind whatsoever arising out of or in connection with the
purchase order shall be referred to arbitration. The arbitrator may be appointed by both the
parties or in case of disagreement each party may appoint an arbitrator and such arbitrators
shall appoint an Umpire before entering on the reference. The decision of the Umpire shall be
final. Such arbitration shall be governed by the provisions of Indian Arbitration and Conciliation
Act 1996. All arbitration proceedings shall be at Bangalore.
34. Jurisdiction
Notwithstanding anything contained herein above, in case of any dispute, claim and legal action
arising out of this RFP, the parties shall be subject to the jurisdiction of courts at Bangalore.
35. Other Terms & Conditions
RFP and all supporting documentation should be submitted in English.
35.1. Bank reserves the right to accept or reject any or all RFPs without assigning any reason
thereof and Bank’s decision in this regard will be treated as final. RFPs may be
accepted or rejected in total or any part or items thereof. No contractual
obligation whatsoever shall arise from the RFP process.
35.2. Any RFP not containing sufficient information, in the view of Bank, to permit a thorough
analysis may be rejected.
35.3. The Bank shall have the right to reject the RFPs not submitted in the prescribed
format or incomplete in any manner.
35.4. Bank is not responsible for non-receipt of RFPs within the specified date and time due to any reasons.
35.5. The Bank also reserves the right to alter/ modify any/ some/ all of the requirements, as it may deem necessary, and notify the same on its website www.unionbankofindia.co.in on or before the last date for submission of response under this document. The Respondent(s) should be agreeable for the same.
35.6. The Respondent who does not meet the evaluation criteria stipulated by the Bank will not be considered for further evaluation.
35.7. Pre-Bid meeting, if any, will be held to brief the intending Respondent(s) about the requirements of the Bank and to furnish clarifications on any points / queries received from them. No separate communication will be sent for this meeting.
35.8. Bank reserves the right to verify the validity of RFP information and to reject any RFP where the contents appear to be incorrect, inaccurate or inappropriate at any time during the process of RFP.
35.9. Respondent accepts/agrees to visit the Bank’s website www.unionbankofindia.co.in for updates in regard to RFP process. No separate communication will be issued to the Respondent(s), except otherwise decided by the Bank.
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35.10. The information provided by the bidders in response to this document will become the property of Bank and will not be returned. Bank reserves the right to amend, rescind or reissue this document and all amendments will be advised to the bidders and such amendments will be binding on them.
35.11. By responding to this document, it is construed that the Respondent has agreed to and fully adhere to all the requirements specified by the Bank.
36. Security Configuration, Monitoring and Audit
36.1.1. The baseline security configuration of the Wi-Fi solution shall be done by the
Bidder according to the industry best practices. Bank may conduct information
security audit of the entire solution based on the periodicity decided by the Bank
at its discretion. Periodicity for Regulatory Audits would be required as per the
rules and guidelines laid down by the regulator or as required by the regulator.
These audit plan to include, but are not limited to, a review of: access and
authorization procedures, physical security controls, input/output controls,
Database controls, backup and recovery procedures, intrusion prevention and
network security controls.
36.1.2. The external and internal auditors of the bank will be given right to review
internal controls of the vendor. Any weaknesses highlighted during the audit must
be promptly rectified especially where such weaknesses may affect the
integrity/internal controls of the system and/or solution offered to the bank.
Consequence to any observation, if any changes are required in the application,
same has to be carried out by the bidder without any additional cost to Bank.
36.1.3. The bidder has to submit integrity certificate ensuring that the application is free from
embedded malicious/ fraudulent codes. Bidder has to comply with security
requirements relating to system access control, authentication, transaction
authorization, data integrity, system activity logging, audit trail, session
management, security event tracking and exception handling etc. Bidder also has to
maintain the initial and ongoing stages of application system development / acquisition
and implementation.
37. Performance Bank Guarantee
37.1. Within the period prescribed under Annexure-O from date of receipt of
notification of contract award, the Bidder shall furnish to the bank, the
Performance Bank Guarantee for an amount of 10% of TCO which would be valid for
contract period from the date of Go Live of Managed Wi-Fi Solution.
37.2. The proceeds of the performance security shall be payable to the Bank as
compensation for any loss resulting from the Bidder‟s failure to complete its
obligations under the Contract.
37.3. The Performance Security shall be denominated in Indian Rupees and shall be by way
of Bank Guarantee issued by a Scheduled / Nationalized bank in India
37.4. (other than Union Bank of India), acceptable to the bank in the Format.
37.5. The performance security will be discharged by the Bank and returned to the
Bidder after 30 days following the date of completion of the Bidder‟s
performance obligations under the contract.
37.6. In the event of any contract amendment, the Bidder shall, within 30 days after
receipt of such amendment, furnish the amendment to the performance
security, rendering the same valid for the duration of the contract as amended.
38. Project plan and Project Schedule
38.1. The successful bidder has to submit a detailed plan for installation and
implementation of the project which should include the full scope of the project
as mentioned above. On acceptance of such plan by the Bank, the bidder is
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required to carry out the implementation including installation, migration,
integration, customization, testing, parallel run, training etc. of the solution.
Bidder has to implement Managed Wi-Fi Solution within 3 weeks from date of
issuance of purchase order.
38.2. However keeping the overall time schedule unchanged, flexibility with regard to
time duration is permitted within the above activities.
39. Patents Rights
The supplier shall, at their own expense, defend and indemnify the Bank against all third party
claims or infringement of intellectual Property Right, including Patent, trademark, copyright,
trade secret or industrial design rights arising from use of the products or any part thereof in India
or abroad
40. Confidentiality
This document contains information confidential and proprietary to the Bank.
Additionally, the vendors will be exposed by virtue of the contracted activities to
the internal business information of the Bank. Disclosures of receipt of this RFP or
any part of the aforementioned information to parties not directly involved in
providing the services requested could result in the disqualification of the vendors,
premature termination of the contract, and / or legal action against the vendors
for breach of trust.
41. Proposal ownership
The proposal and all supporting documentation submitted by the vendors shall
become the property of Union Bank unless the bank agrees to the vendor’s specific
requests, in writing, that the proposal and documentation be returned or
destroyed.
42. Escalation Matrix
The successful bidder should submit the First level/ Second level/Third level Escalation Matrix to
the bank in case of any failures in the services given to the bank in separate Annexure.
43. List of equipments/assets going to be held in bank
The successful bidder should submit all the equipements / assests going to be held in the bank in
separate Annexure.
44. Submission of bids
The bidders shall duly seal each envelope (Technical Offer and Indicative Commercial Offer)
and bid shall be submitted in sealed cover at the following address on or before 30.03.2019 by
16:00 Hours.
To,
The Deputy General Manager,
Union Bank of India,
Staff Training College, Bannerghatta Road, Kalkere, Bangalore - 560083
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45. Annexure A - Undertaking by the Bidder
(To be submitted on the Bidder’s letterhead)
Date:
To:
The Deputy General Manager,
Union Bank of India,
Staff Training College, Bannerghatta Road,
Kalkere, Bangalore - 560083
We ________________________ (Bidder name), hereby undertake that-
As on date of submission of tender, we are not blacklisted by the Central Government / any of the
State Governments in India or any Financial Institution in India.
We also undertake that, we are not involved in any legal case that may affect the solvency /
existence of our firm or in any other way that may affect capability to provide / continue the
services to the Bank.
Dated this ........ day of .............................. 20__
Place:
(Signature with date and seal) (In the
capacity of)
Duly authorised to sign the Bid with seal for and on behalf of (Name and address of the Bidder)
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46 Annexure B - Compliance to RFP terms & conditions
Sl.No. Clause Details Bidder’s
Compliance Yes/No
1 Eligibility Criteria
2 Scope of work for Centrally managed Wi-Fi Solution
3 Cost of Bid Document/RFP Document
4 Bid Security/Earnest Money Deposit (EMD)
5 Disqualification
6 Language of Bid
7 Period of Validity of Bids
8 Amendment of Bidding Documents
9 Authorization to Bid
10 Documents constituting the Bid
11 Evaluation Methodology
12 Technical Bid
13 Technical Bid Evaluation Criteria
14 Commercial Evaluation Process
15 Locations to be covered
16 Adherence of Cyber security Policy
17 Price Composition
18 Award of Contract
19 Format and Signing of RFP
20 RFP Clarifications
21 Key Guidelines
22 Price Validity
23 Payment Terms
24 Additional Information for Bidders
25 Confidentiality
26 Deliverables
27 Liquidated Damages
28 Execution of SLA/NDA
29 Service Levels and Penalties for managed Wi-Fi
solution
30 Termination for Default
31 Exit Option
32 Limitation of liability
33 Support/Contract
34 Information System Service and Support
35 Customization Process
36 Force Majeure
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37 Arbitration
38 Jurisdiction
39 Approach and Methodology
40 Other Terms & Conditions
41 General Instructions
42 Security Configuration, Monitoring and Audit
43 Performance Bank Guarantee
44 Project plan and Project Schedule
45 Patents Rights
46 Confidentiality
47 Proposal ownership
48 Submission of bids
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47. Annexure C - Bidder profile & other information
Sr.No Parameters Response
1 Name of the firm/Company
2 Year of establishment
3 Names of the Partners/Directors
4 Name and address of the Principal banker
5 Addresses
a) Head Office
b) Local Office in Bangalore
6 Contact person at Banalore
a) Name
b) Mobile number and Telephone number
c) E-mail ID.
7 Financial parameters
Business Results (last three years) Turnover (Rs.) Operating
Profit (Rs.)
2016-17
2017-18
2018-19
(Only company figures need to be
mentioned. Not to include
group/subsidiary Company figures)
(Mention the above amount in INR only)
8
Bidder/OEM experience in
delivery, installation and
maintenance of the managed Wi-Fi
solution (in years)
a) Experience in Karnataka
9
No. of delivery, installation and
maintenance of the of the
managed Wi-Fi solution and
services by the company during
last one year in Bangalore (give
details)
Total number of projects executed for managed Wi-Fi solution and services proposed
by bidder (give details)
10
Details of implementation of
projects executed with the of the
managed Wi-Fi solution and
services proposed by bidder
Name of the customer
No. of years in use
Project 1
Project 2
Project 3
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Authorized Signatories
(Name, Designation and Seal of the Company)
11 No. of qualified engineers employed for managed Wi-Fi solution and services
12 Availability of centralized help desk (Yes / No)
13
Support Center at Bangalore (Please give full address of the
support Center with phone nos.)
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48. Annexure D - Acceptance of Terms and Conditions
(Letter to the bank on the bidder‟s letterhead)
To
The Deputy General Manager,
Union Bank of India,
Staff Training College, Bannerghatta Road,
Kalkere, Bangalore - 560083
Dear Sir,
Subject: Our bid for “Selection of Managed Wi-Fi Solution Service Provider (Under Opex Model)”
to Union Bank of India, Staff College, Bangalore
a. With reference to the above subject, having examined and understood the
instructions, terms and conditions forming part of it, we hereby enclose our offer
for the Selection of Service provider for Managed Wi-Fi Solution as detailed in your
above referred RFP.
b. We further confirm that the offer is in conformity with the terms and conditions
as mentioned in the RFP and all required information as mentioned is enclosed.
c. We also confirm that the offer shall remain valid for 180 days from the date of
the offer.
d. We hereby undertake that supporting software supplied, if required will be licensed,
legally obtained and with latest version.
e. We understand that the Bank is not bound to accept the RFP either in part or in
full and that the Bank has right to reject the RFP in full or in part without assigning
any reasons whatsoever.
f. We understand that
You are not bound to accept the lowest or any bid received by you, and you
may reject all or any bid.
If our Bid for the above job is accepted, we undertake to enter into and
execute at our cost, when called upon by the purchaser to do so, a contract in
the prescribed form. Unless and until a formal contract is prepared and
executed, this bid together with your written acceptance thereof shall
constitute a binding contract between us.
If our bid is accepted, we are to be responsible for the due performance of the
contract.
Bidder means the bidder who is decided and declared so after examination of
commercial bids.
We enclose Demand Draft/Bank Guarantee for 2,40,000/- (Rupees Two Lakh
Fourty thousand only) favoring Union Bank of India and payable at
Bangalore, towards bid security, details of the same is as under:
No. :
Date :
Name of Issuing Bank :
Dated at ____________this ____________day of __________2019
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We hereby declare that all the information & Statements made in this RFP are true and accept
that any misinterpretation contained in it may lead to our disqualification. We agree to all terms
& conditions of the RFP,
Yours faithfully,
Date: For _________________________
Signature____________________
Name _______________________
Authorized Signatories
(Name & Designation, seal of the firm)
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49. Annexure E - Un-Priced Bill of Material
Commercial bid format table (without the prices) should be submitted along with the
technical bid as “Un-priced bill of Material”. Any mention of prices in this would lead to
disqualification of the bidder.
Table: - I Managed Wi-Fi solution indicative price for minimum 20-25 mbps bandwidth at Union
bank of India, Staff College, Bangalore
Sr.
No
Cost Head -managed
Wi-Fi solution and
Services
(Monthly Rentals)
Mode
(OHF/RF/ UF)
Annual Price
per Qty (in `)
Exclusive of
all taxes (B)
Total Price (in `)
for 3 years
Exclusive of all
taxes.C=(Ax B)*3
Submitted
Yes/No
1 Centrally Managed Wi-Fi
Setup with complete
Infrastructure(ie. Monthly
rentals * 12)
XX
XX
Total Cost of Ownership (TCO) XX
Total Cost of Ownership (Total (I)) = ` .................................
In Words = ` ............................................................................
Note:
a. The rate contract shall be valid for 3 years from the date of issuance of
purchase order.
b. The price quoted should be inclusive of Cost of delivery of equipments,
implementation/commissioning, development and customization of Managed
Wi-Fi Solution Service Provider as per Banks requirement.
d. Price to be quoted in TCO for each line item must include all accessories and
requirements as specified in the Annexure G (Technical Specifications and
Requirements) in this document.
e. Unit prices of all items, including optional items as well as TCO must be quoted in
WORDS AND FIGURES.
f. Bank may avail additional resources based on the requirement as per the TCO rates.
g. The Total cost exclusive all taxes i.e. GST (CGST/SGST/IGST), which will be payable at
actual.
h. Bidder has to show the bifurcation/details of applicable GST (CGST/SGST/IGST) in
every invoice.
i. Cost comparison will be on the basis of total cost of ownership calculated as explained
above.
j. The contract period for Implementation of Managed Wi-Fi Solution will be initially for
a period of 3 years from the date of agreement with the selected bidder. However, if
the Bank desires, it must be agreeable to the selected bidder to extend the contract
for next 2 years after expiry of the contract period of 3 years and may be renewed on
yearly basis on mutually agreed terms.
Authorized Signatories
(Name & Designation, seal of the company)
Place:
Date:
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50. Annexure F - Indicative Commercial Table (A) in sealed cover:
Table: - I Managed Wi-Fi solution indicative price under rate contract for minimum 20-25 mbps
bandwidth
Sr.
No
Cost Head -managed Wi-Fi
solution and service
(MRC-Monthly Rental Charges * 12)
Mode
(OHF/RF/
UF)
Annual Price (in`)
Exclusive of all taxes
(B)
Total Price (in `)for 3
years Exclusive of all
taxes.C=(A x B)*3
1 Centrally Managed Wi-Fi Solution
Setup with complete Infrastructure
(Installation of Internet Leased
Line Connectivity) & also providing
the complete infrastructure
required for the implementation of
Internet Leased line services in the
entire 33 Acres campus of Union
bank of india, Staff Training
College, Bangalore with minimum
20-25mbps bandwidth
Total Cost of Ownership (TCO)
Total Cost of Ownership (Total (I) = ` .................................
In Words = ` .......................................................................
OHF – Overhead Fibre Cable
RF – Radio Frequency
UF – Underground Fibre cable
Note:
a.The rate contract shall be valid for 3 years from the date of issuance of
purchase order.
b. The bidder can give separate Commercials for any type of Internet Leased Line
Connectivity such as Overhead Fibre (OHF)/RFx(Radio
Frequency/Underground Fibre (UF). The format is same for all the connectivity
types.
c. The bank will only pay ‘Monthly Rentals’. The bank will not pay any One
Time/additional charges.
d. The bidder is wholely responsible for all the infrastructural charges required for the
implementation of Internet services in the entire campus of Staff College,
Bangalore.
e. The price quoted should be inclusive of Cost of delivery of equipments,
implementation /commissioning, development and customization of Managed
Wi-Fi Solution Service Provider as per Banks requirement.
d. Price to be quoted in TCO for each line item must include all accessories and
requirements as specified in the Annexure J (Technical Specifications and
Requirements) in this document.
e. Unit prices of all items, including optional items as well as TCO must be quoted in
WORDS AND FIGURES.
f. Bank may avail additional resources based on the requirement as per the TCO rates.
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g. The Total cost exclusive all taxes i.e. GST (CGST/SGST/IGST), which will be payable at
actual.
h. In case of any discrepancy, unit prices quoted in words will be considered for
computation of TCO.
i. Bidder has to show the bifurcation/details of applicable GST (CGST/SGST/IGST) in every
invoice.
j. Cost comparison will be on the basis of total cost of ownership calculated as explained
above.
k. The contract period for Implementation of Centralized Managed Wi-Fi Solution will be
initially for a period of 3 years from the date of agreement with the selected bidder.
However, if the Bank desires, it must be agreeable to the selected bidder to extend the
contract for next 2 years after expiry of the contract period of 3 years and may be
renewed on yearly basis on mutually agreed terms.
Authorized Signatories
(Name & Designation, seal of the company)
Place:
Date:
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51. Annexure G - BID Form
Place:
Date:
To
The Deputy General Manager,
Union Bank of India,
Staff Training College, Bannerghatta Road,
Kalkere, Bangalore - 560083
Dear Sir,
Having examined the Request for Proposal (RFP), Ref No. ________ the receipt of which is
hereby duly acknowledged, we, the undersigned, offer to for Selection of Managed Wi-Fi
Solution Service Provider.
Various requirements in conformity with the said RFP for the sum mentioned in the Price Bid
or such other sums as may be ascertained in accordance with the Schedule of Prices attached
and made part of this Bid.
We undertake, if our Bid is accepted, to deliver the solution/ provide the services in accordance
with the Delivery Schedule / implementation schedule specified.
We agree to abide by this bid for a period of 180 days from the last date of submission of Bid and
shall remain binding upon us and may be accepted at any time before the expiration of that
period.
We further confirm that, in case we offer system and/or other software manufactured by another
company, such software operates effectively on the system offered by us and we are willing to
accept responsibility for its successful operations.
Until a formal contract is prepared and executed, this bid, together with your written acceptance
thereof and your Notification of Award, shall constitute a binding Contract between us.
We undertake that, in competing for (and, if the award is made to us, in executing) the above
contract, we will strictly observe the laws against fraud and corruption in force in India namely
“Prevention of Corruption Act 1988”.
Commissions or gratuities, if any paid or to be paid by us to agents relating to this Bid, and to
contract execution if we are awarded the contract, are listed below:
Name & address of agent Amount & currency Purpose of commission or gratuity
*(If none, state none)
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We understand that you are not bound to accept the lowest or any bid you may
receive.
Dated this ......... Day of ................. 2019
(Signature)
(In the capacity of)
Duly authorized to sign bid with seal for & on behalf of (Name & Address of the
Bidder)
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52. Annexure H - Compliance for Eligibility Criteria
Eligibility Criteria for Bidder Supporting Documents Required Complied
(Yes/No)
Bidder should be a Government
Organization / PSU or a registered
/incorporated company in India
under the Companies Act 1956 /2013
and having business in India during last
5 years.
Copy of registration and
certificate of incorporation of
business / Certificate of
commencement of business if
public ltd co.
The Bidder should have minimum
annual turnover of 2 Crore during the
last three financial years i.e.2016-
17,2017-18 and 2018-19. This must be
the individual company turnover and
not that of any group of companies.
Copies of CA certified Audited
Balance-sheet & Profit and Loss
statement for the FY 2016-17,
2017-18 and 2018-19.
The Bidder should have positive
net worth for the completed
immediate last three Financial
Years i.e.2016-17,2017-18 and 2018-
19.Audited financial statements of
last three years to be submitted. In case
Financial Statement for the year 2018-
19 is not audited, provisional
Financial Statements certified by a
chartered accountant should be
enclosed.
Copies of CA certified Audited
Balance-sheet & Profit and Loss
statement for the FY 2016-17,
2017-18 and 2018-19.
Bidder or its parent company
(through Channel Partner/ OEM)
must have implemented/ under
implementation minimum 100
wireless Access Points (APs)
across India for BFSI, Govt.
Organisation, PSUs, Universities,
Airports, Railway Stations for
Wi-Fi projects in last 5 years
from date of issuance of this RFP
MAF as per annexure M by OEM
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Note: All eligibility requirements mentioned above should be complied by the
bidders as applicable and relevant support documents should be submitted for the
fulfilment of eligibility criteria failing which the Bids may be summarily rejected.
Non-compliance of any of the criteria can entail rejection of the offer and no
Technical evaluation will be done for that bidder, who is non-compliant.
Authorized Signatories
(Name & Designation, seal of the company)
Date:
f the bidder is furnishing the
Credential of the parent
company then the bidder has to
furnish an undertaking from the
parent company that if the
bidder is not able to meet its
obligation as per the contract
during the contract period, then
responsibility and liability shall
solely rest with the parent
company (This letter should be
on the letterhead of the Parent
company duly signed by an
authorized signatory)
Bidder should not have been
blacklisted by any Govt.
organizations/ PSU/PSB in the
last three years. The bidder
shall give a declaration that they
have not been blacklisted by any
of the Govt. Authority or PSUs,
as on date of submission of the
tender, otherwise the bid will
not be considered.
Please submit the declaration as
per Annexure A.
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53. Annexure I - Letter of Authorization for attending RFP/Tender Opening
To
The Deputy General Manager,
Union Bank of India,
Staff Training College, Bannerghatta Road,
Kalkere, Bangalore - 560083
Subject: Authorization for attending tender opening on _________ (date) in the RFP of Selection
of Managed Wi-Fi Solution Service Provider (Under Opex Model).
Following persons are hereby authorized to attend the RFP process mentioned above
On behalf of ____________________________________ (Bidder) in order of preference
given below.
1. Name:
Signature:
2. Alternative Representative
Signature of bidder or Officer authorized to sign the RFP Document
On behalf of the bidder
Note:
1. Maximum Two representatives will be permitted to attend RFP opening. Alternative
representative will be permitted when regular representative is not able to attend.
2. Permission for entry to the hall where RFPs are opened may be refused in case
authorization as prescribed above is not received.
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54. Annexure J - Technical Specification
Section 1: General Features.
* Bidder has to comply all points mentioned in the above
Sr. No. SPECIFICATIONS DESIRED
COMPLIANCE
YES/NO
1. Should provide us the Internet wifi tokens/Vochers with validity of 1 Day/7
Days/30 Days/1 Year
2. APN shall support minimum 802.11 AC Wave 1 with backward compatibility to
802.1 b/g/n specification
3. Solution as a whole shall be scalable to cater 20 concurrent users per APN on
centralized controller for all sites
4. Solution for multi-storey premises shall be scalable to 5-10 AP per floor
5. Solution shall support MAC address filtering
6. Solution shall support IP Security (IPSec)
7. Solution shall support WPA2 Authentication and AES Encryption
8. Solution shall support WIPS
9. Solution shall support Mobile OTP based Authentication
10. Solution shall be capable to implement AAA (RADIUS)
11. Solution shall have capability to increase/decrease the time duration of login
session after authentication.
12. Each customer/user should agree to the terms and conditions before
accessing the free Wi-Fi of the bank
13. customized authentication page as per bank‟s requirement for Staff College,
Bangalore
14. Real Time monitoring of links
15. Real time fetching of reports per access point
16. APN-wise report generation in all possible formats (.csv, excel, pdf,pipe
separated etc)
17. APN-Wise Bandwidth utilization report
18. Only one device authenticated per OTP as per regulatory guidelines
19. Putting time/bandwidth based capping on Wi-Fi access per user
20. Disabling multiple login from same device in a day
21. Responsive page design to fit-in properly in all types of screens.
22. Access-point portal security password enforcement as per security policy
23. Solution shall have capability to support data analytics
24. Solution shall be capable of preserving logs as per requirement of regulatory
authorities
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tableSection 2: Reporting and Analysis (For all applications).
Sr.
No
Specification Compliance
Yes / No
1. Sites monitoring report
2. OTP reporting
3. AP-wise user report with mobile numbers
4. Failed OTP reports
5. APN manual reset report
6. Concurrent users report
7. Back-end Audits for each and every activities
8. Reporting with all possible formats (i.e. csv, pipe separated, excel,
pdf etc.)
9. Report to be fetched between two dates/times.
10. Device Wise Reports
Section 3: Privacy and Security.
Sr.
No
Specification Compliance
Yes / No
1. NDA / SLA
2. Secured HTTPS access
3. Mobile OTP Authentication Based Secured Login
4. End-to-end encryption of browsing data
*Bidder has to comply all points mentioned in the above table
Authorized Signatories
(Name & Designation, seal of the company)
Date:
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55. Annexure K - Know your Employee (KYE)
(To be submitted by all bidders on their letter head)
To
The Deputy General Manager,
Union Bank of India,
Staff Training College, Bannerghatta Road,
Kalkere, Bangalore - 560083
UNDERTAKING
1. We ______________________ (name of the company) hereby confirm that all the
resource (both on-site and off-site) deployed/to be deployed on Bank‟s project
for ________________ (Name of the RFP) have undergone KYE (Know Your
Employee) process and requisite checks have been performed prior to
employment of said employees as per our policy.
2. We further undertake and agree to save defend and keep harmless and
indemnified the Bank against all loss, cost, damages , claim penalties expenses,
legal liability because of noncompliance of KYE and of misconduct of the
employee deployed by us to the Bank.
3. We further agree to submit the required supporting documents (Process of screening,
Background verification report, police verification report, character certificate, ID card copy,
Educational document, etc.) to Bank before deploying officials in Bank premises for
________________ (Name of the RFP).”
Signature of Competent Authority with company seal
________________________________
Name of Competent Authority __________________________________
Company / Organization __________________________________
Designation within Company / Organization______________________________
Date ________________
Name of Authorized Representative __________________________________
Designation of Authorized Representative________________________________ Signature
of Authorized Representative __________________________________ Verified above
signature
Signature of Competent Authority__________________________________
Date ________________
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56. Annexure L - Reference Site Details
The reference sites submitted must be necessarily of those banks where the proposed
vendor/ OEM‟s product has been awarded the contract prior to March, 2019 for those
references where the offered solution is accepted but implementation is not started,
the acceptance should be valid as on the last date for submission of bids at Union
Bank of India.
Please provide reference details in the format defined below:
Particulars Response
Name of the Financial Institution/ Organisation
Country of Operation
Address of the Organization
Annual Turnover of the Organization for the completed immediate last three Financial Years.
Date of commencement of Project
Date of completion of Project
Scope of Work for Solution
Number of concurrent users and the geographical spread of the implementation
Average Team size for the entire project
Name of the contact person for reference
Place:
Date:
Signature:
Name & Designation:
Business Address:
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57. Annexure M - Manufacturer Authorization Format
Date: Place:
Dear Sir
Ref: RFP …………………………………….
We who are established and reputable manufacturers / producers of
________________________ having factories / development facilities at (address of factory /
facility) do hereby authorize M/s ___________________ (Name and address of Agent) to
submit a Bid, and sign the contract with you against the above Bid Invitation.
We hereby extend our full guarantee and warranty for the Solution/Products and services
offered by the above firm against this Bid Invitation. We also undertake to provide any or all
of the following materials, notifications, and information pertaining to the Products
manufactured or distributed by the Vendor:
a) Such Products as the Bank may opt to purchase from the Vendor, provided,
that this option shall not relieve the Vendor of any warranty obligations
under the Contract; and
b) In the event of termination of production of such Products:
i. advance notification to the Bank of the pending termination, in
Sufficient time to permit the Bank to procure needed requirements;
We duly authorize the said firm to act on our behalf in fulfilling all installations, Technical
support and maintenance obligations required by the contract.
We hereby extend our full comprehensive guarantee and warranty as per Conditions of
Contract for the goods and services offered for supply by the above firm against this RFP, and
will provide the contracted services if M/s. ___________________ is not able to perform the
obligations as per the contract.
Yours faithfully,
(Name of Manufacturer / Producers)
Note: This letter of authority should be on the letterhead of the manufacturer and should be
signed by a person competent and having the power of attorney to bind the manufacturer.
The Bidder in its Bid should include it.
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58. Annexure N - Implementation Team
Profile Vendor Implementation Capability
Requirement Response
Current strength of employees in the vendor organization with experience in similar Projects.
Does the team posses in depth knowledge of the industry and is thereby capable of bringing independent market knowledge to the bank?
Certifications possessed by the Bidder in connection with the quality of internal processes and services delivered /methodology used in delivery.
Approach to ensure adequate quality control
throughout the course of the project.
Team Profile
Name Response
Designation
Professional Qualifications
Experience with the bidding firm
Experience with other companies
Membership in any professional body
Details of projects handled with details of
client, representing which organization, as
member of the team or team leader etc.
Note:
• Include details of team members who will be involved in the project.
• Relevant experience refers to the experience of the employee on either exactly the same
product / set of products being proposed or on similar projects.
• Proposed team structure with count, profile and skills to be provided by bidder in RFP
response.
Place:
Date:
Signature:
Name & Designation:
Business Address:
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59. Annexure O - Bank Guarantee for EMD
Date:
To,
The Deputy General Manager,
Union Bank of India,
Staff Training College, Bannerghatta Road,
Kalkere, Bangalore - 560083
Dear Sirs,
In response to your invitation to respond for Selection of Managed Wi-Fi Solution
Service Provider). M/s __________________ having their registered office at
_____________ (hereinafter called the Bidder) wish to respond to the said Request for
Proposal (RFP) and submit the proposal for the same. Whereas the Bidder has
submitted the proposal in response to RFP, we, the ____________ Bank having our
head office ________________ hereby irrevocably guarantee an amount of` ………./ (Rupees
……… only) as Bid security as required to be submitted by the Consultant as a condition for
participation in the said process of RFP.
The Bid security for which this guarantee is given is liable to be enforced/ invoked:
1) If the Bidder withdraws his proposal during the period of the proposal validity; or
2) If the Bidder, having been notified of the acceptance of its proposal by the Bank during the
period of the validity of the proposal fails or refuses to enter into the contract in accordance
with the terms and conditions of the RFP or the terms and conditions mutually agreed
subsequently.
3) If the Bidder, if selected for awarding the Contract, fails to renew this Bank
Guarantee as decided by Union Bank of India. We undertake to pay immediately on
demand to Union Bank of India, the said amount of ` (Rupees ……….. only) without
any reservation, protest, demur, or recourse. The said guarantee is liable to be
invoked/ enforced on the happening of the contingencies as mentioned above and
also in the RFP document and we shall pay the amount on any demand made by Union
Bank of India which shall be conclusive and binding on us irrespective of any dispute
or difference raised by the Bidder.
Notwithstanding anything contained herein:
1) Our liability under this Bank guarantee shall not exceed ` / (Rupees ……… only).
2) This Bank guarantee will be valid up to 180 days and
3) We are liable to pay the guaranteed amount or any part thereof under this Bank guarantee
only upon service of a written claim or demand by you on or before ________________.
In witness whereof the Bank, through the authorized officer has sets its hand and stamp on
this _______________ day of __________________ at _________________.
Signature ……………………………………
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Name …………………………………………
(In Block letters)
Designation …………………………………
(Staff Code No.)……………………………..
Official address:
(Bank‟s Common Seal)
Attorney as per power of Attorney No.
Date:
WITNESS:
1……………………………………………… (Signature with Name, Designation & Address)
2……………………………………………… (Signature with Name, Designation & Address)
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60. Annexure P - Project Timelines
Sr.
No.
Project Milestones Timelines Complied
(Yes/No)
1. Setup of Wi-Fi infrastructure at
Bidder Site for managing and
monitoring centrally at the bank.
3 Weeks
Place:
Date:
Signature:
Name & Designation:
Business Address:
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61. Annexure R - Letter for Refund of EMD
(To be submitted by the unsuccessful bidders)
Date:
The Deputy General Manager,
Union Bank of India,
Staff Training College, Bannerghatta Road,
Kalkere, Bangalore - 560083
We ____________ (Company Name) had participated in the RFP for Implementation of Managed
Wi-Fi Solution and we are an unsuccessful bidder.
Kindly refund the EMD submitted for participation. Details of EMD submitted are as
follows
Sr. No Bidder Name Cheque / DD
Number
Drawn on
(Bank Name Amount(`)
Bank details to which the money needs to be credited via NEFT are as follows
1. Name of the Bank with Branch
2. Account Type
3. Account Title
4. Account Number
5. IFSC Code
Sign
Name of the signatory
Designation
Company Seal.
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62. Annexure S- Confidentiality / Non-Disclosure Agreement
This CONFIDENTIALITY AGREEMENT (the “Agreement”) entered into on this _ day of
2019, and shall be deemed to have become in full force and effect from (the
“Effective Date”).
BY and between M/s.__________________ a company incorporated under the
provisions of the Companies Act, _________ in force in India, having its registered
office at ______________________________________________ (hereinafter referred
to as “--------” or “Vendor” which expression shall, unless it be repugnant or contrary
to the context or meaning thereof, mean and include its, successors and permitted
assigns) of the ONE PART
AND
Union Bank of India, a corresponding new bank constituted under section 3 of Banking Companies
(Acquisition & Transfer of Undertakings) Act 1970 having its Staff Training center in at Union
Bank, Bannerghatta Road, bangalore-560083 (hereinafter referred to as “Union Bank” or
“Bank” which expression shall, unless it be repugnant to the context or meaning thereof, mean
and include its successors and permitted assigns), of the OTHER PART:
---------- and the Bank shall hereinafter jointly be referred to as “Parties” and individually as
a “Party”.
In this Agreement, “Affiliate” means any entity which from time to time Controls, is Controlled
by or is under common Control with the relevant party or entity, where “Control” means having
the ability (including, without limitation, by means of a majority of voting rights or the right
to appoint or remove a majority of the board of directors) to control the management and
policies of an entity.
WHEREAS:-
i. Vendor inter-alia is engaged in the business of providing IT related solutions &
services to various business entities in India & abroad.
ii. Union Bank has agreed to disclose, transmit, receive, and/or exchange certain
“confidential information” to cover the business transaction between parties
for the provision of services related to ” (“the
Purpose”) as more particularly described in Purchase Order no , issued by
Union Bank in favor of M/s. ----------------------.
NOW THIS AGREEMENT WITNESS:
1. Interpretation
In this Agreement “Confidential Information” means all information belonging to
a Party that is or has been disclosed to one Party (the “Receiving Party”) by the other Party
(the “Disclosing Party”) in connection with the business transacted/ to be transacted between
the Parties. Confidential information shall also include any copy, abstract, extract, sample,
note or module thereof. The Receiving Party may use the Confidential Information solely for
and in connection with the business transacted/ to be transacted between the Parties.
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Notwithstanding the foregoing, “Confidential Information” shall not include any
information which the Receiving Party can show: (a) is now or subsequently
becomes or is in possession of the Receiving Party, legally and publicly available
without breach of this Agreement by the Receiving Party, (b) was rightfully in the
possession of the Receiving Party without any obligation of confidentiality prior to
receiving it from the Disclosing Party, (c) was rightfully obtained by the Receiving
Party from a source other than the Disclosing Party without any obligation of
confidentiality, (d) was developed by or for the Receiving Party independently
and without reference to any Confidential Information and such independent
development can be shown by documentary evidence, or (e) is disclosed pursuant
to an order of a court or governmental agency as so required by such order,
provided that the Receiving Party shall, unless prohibited by law or regulation,
promptly notify the Disclosing Party of such order and afford the Disclosing Party
the opportunity to seek appropriate protective order relating to such disclosure.
2. Confidentiality:
Except to the extent as agreed herein, the Receiving Party agrees to regard,
preserve and keep as secret and confidential all Confidential Information of the
Disclosing Party or its clients or any member of their group disclosed under this
Agreement. In maintaining confidentiality hereunder the Receiving Party agrees
and accepts that it shall not, either on its own account or jointly with or for any
other person, firm, company or any other entity, without obtaining the written
consent of the disclosing party.
3. Return or destruction:
The Receiving Party may, upon completion of the purpose mentioned aforesaid or
at any time on receipt of a written demand from the disclosing party: i)
immediately return all written Confidential Information and all copies thereof
provided to, or produced by, it or its advisers, as the case may be, which is in such
party‟s possession or under its custody and control; ii) to the extent practicable,
but without prejudice to the obligations of confidentiality herein, immediately
destroy all analyses, compilations, notes, studies, memoranda or other documents
prepared by it or its advisers to the extent that the same contain, reflect or derive
from Confidential Information relating to the other party; iii) so far as it is
practicable to do so (but, in any event, without prejudice to the obligations of
confidentiality contained in this Agreement), immediately expunge any
Confidential Information relating to the Disclosing Party or its clients or any
member of their group or their projects from any computer, word processor or
other device in its possession or under its custody and control.
4. Permitted disclosure:
The provisions of paragraph 2 shall not restrict any disclosure required by law or
by any court of competent jurisdiction, the rules and regulations of any recognized
stock exchange or any enquiry or investigation by any governmental,
official or regulatory body which is lawfully entitled to require any such disclosure
provided that, so far as it is lawful and practical to do so prior to such disclosure,
the Receiving Party shall promptly notify the other party of such requirement
with a view to providing the opportunity for the Provider to contest such
disclosure or otherwise to agree the timing and content of such disclosure.
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5. Ownership of Information:
Except to the extent as agreed herein, the Confidential Information and copies thereof, in
whatsoever form shall at all times remain the property of the Disclosing Party or its
clients and its disclosure shall not confer on the Receiving Party any rights (including any
intellectual property rights) over the Confidential Information whatsoever beyond those
contained in this Agreement.
6. No Representation:
Neither the disclosure, transmission receipt or exchange of Confidential Information
nor anything else in this Agreement will constitute an offer by or on behalf of the Disclosing
Party or be construed as soliciting any business or organization changes or any assurance
of any business commitment or an inducement to incur / undertake any obligations not
specified herein and neither party will be under any obligation to accept any offer or proposal
which may be made by the other or on behalf of such other party.
7. Remedies and Relief:
The parties hereto acknowledge that remedies at law may be inadequate to
protect the Disclosing Party or its clients against any actual breach of this
Agreement by the Receiving Party, and, without prejudice to any other right and
remedies otherwise available to the Disclosing Party or its clients, the Receiving
Party agrees that Disclosing Party has a right to seek injunctive relief in its favor
upon proof of actual damage and upon establishment of the fact that such actual
damage has taken place due to reasons directly attributable upon the Receiving
Party. Such injunctive relief shall be in addition to any other remedies available
hereunder, whether at law or equity. Disclosing Party shall be entitled to recover
its cost and fees, including Advocate‟s fees, incurred in obtaining any such relief.
Further, in the event of litigation relating to this Agreement, the prevailing party
shall be entitled to recover its cost and expenses including Advocate‟s fees.
8. No Assignment
This Agreement shall not be assigned by either party, by operation of law or otherwise,
without the prior written consent of the other party. This Agreement shall inure to the
benefit of and will be binding upon the parties‟ respective successors and permitted assigns.
9. Severability
In the event that any of the provisions contained in this Agreement is found to be
invalid, illegal or unenforceable in any respect by a Court of competent
jurisdiction, the validity, legality, or enforceability of the remaining provisions
contained in this agreement will not be in any way affected or impaired by such a
finding.
10.Delay or Waiver
No delay or failure of either Party in exercising any right hereunder and no partial
or single exercise thereof shall be deemed of itself to constitute a waiver or an
expectation of non-enforcement of such right or any other rights hereunder. No
waiver of any provision of this Agreement shall be valid unless the same is in
writing and signed by the party against whom such waiver is sought to be
enforced. A waiver or consent given by either party on any one occasion is
effective only in that instance and will not be construed as a bar to or waiver of
any right on any other occasion.
11.Notices
Notices as required by this Agreement shall be sent to the Parties at the addresses mentioned first
herein above or such other addresses as the Parties may designate from time to time, and shall
be sent by certified or registered mail with acknowledgement due on receipt.
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12.Term
This Agreement shall commence from the Effective Date of this Agreement and
shall be valid for a period of ---------------- years there from. Confidentiality
obligations under this Agreement shall continue to be binding and applicable
without limit in point in time except and until such information enters the public
domain, without breach of the agreement. Either Party may terminate this
Agreement for breach, if the defaulting Party fails to rectify the breach within the
one month notice period issued by the non-defaulting Party. Upon expiration or
termination as contemplated herein the Receiving Party shall immediately cease
any and all disclosures or uses of Confidential Information; and at the request of
Disclosing Party, the Receiving Party shall promptly return or destroy all written,
graphic or other tangible forms of the Confidential Information and all copies,
abstracts, extracts, samples, notes or modules thereof.
13.Governing Law
The provisions of this Agreement shall be governed by the laws of India and shall be subject
to the exclusive jurisdiction of courts in Bangalore.
14.Indemnity
33.1 The Bidder shall, at its own expense, defend and/or settle any third-party
claims against the Bank alleging that the products manufactured by Bidder and
supplied under this contract infringes the patent, trademark, design or copyright of
such third-party in India.
33.2 Bidder will provide infringement remedies and indemnities for third party
Products, on a pass through basis. If the Bank is required to pay
compensation to a third party resulting from such infringement, the bidder
shall be fully responsible to pay such compensation along with all costs,
damages and attorney's fees and other expenses that a court may finally
award, in the event of the matter being adjudicated by a court or that be
included in a bidder approved settlement. The Bank will issue notice to the
bidder of any such claim without delay and provide reasonable assistance to
the bidder in disposal of such claim, and shall at no time admit to any
liability for, or express any intent, to settle the claim. The bidder shall also
reimburse all incidental costs such as cost towards maintenance to up keep
the equipment, travelling cost for this purpose etc., which the Bank may
incur in this regard.
33.3 If such a claim is made or appears likely to be made, the Bank agrees to
permit bidder to enable the Bank to continue to use the Product, or to
modify it, provided no order otherwise has been passed by a court or
replace it with one that is at least functionally equivalent. If bidder
determines that none of these alternatives is reasonably available, the Bank
agrees to return the Product to bidder on its written request, upon which
the bidder will then give the Bank a credit equal to :
33.3.1 For equipment, its invoice value as paid by the Bank to the bidder;
33.3.2 For Materials, the amount the Bank paid bidder for the creation of the
Materials.
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33.4 This Section stipulates Bidder‟s entire obligation to the Bank regarding any
claim of infringement.
33.4.1 Bidder has no obligation regarding any such claim based on:
33.4.2 Anything the Bank provides which is incorporated into a Product or
bidder‟s compliance with any designs, specifications, or instructions
provided by the Bank or by a third party on the Bank‟s behalf;
33.4.3 Bank‟s modification of a Product‟s use in other than its Specified
Operating Environment;
33.4.4 The combination, operation, or use of a Product with other products not
provided by Bidder as a system, or the combination, operation or use of a
Product with any product, data, apparatus, or business method that
Bidder did not provide, or the distribution, operation or use of a Product
for the benefit of a third party outside the Bank.
33.5 Bidder shall also defend and/or settle any third-party claims against the
Bank for:
33.5.1 Bodily injury (including death) and damage to real property and tangible
personal property caused by bidder‟s negligence on the part of the
bidder‟s employees, agents or representatives.
33.5.2 Any claim or proceeding brought by a third party against the Bank as a
consequence of the above.
33.5.3 Any claim made upon and any action taken against the Bank by any
statutory authority or Court on account of the Bidder‟s failure to comply
with any laws, orders and regulations applicable to the performance by
Bidder of its obligations under this Agreement.
33.6 In the event of the Bidder not fulfilling its obligations under this Section
within the period specified in the notice issued by the Bank, Bank has the
right to recover the amounts due to it under this provision from any amount
payable to the Bidder under this Agreement for Facility Management/
Support Services etc.
33.7 Bidder shall be liable for any breach or any non-performance by the Bidder
of any of its undertakings, warranties, covenants, representations or
obligations under this Agreement, subject to the provisions of Limitation of
Liability.
33.8 The Receiving Party agree to indemnify and hold harmless the Disclosures
against all costs, liability, losses and claims incurred by the Disclosing Party
as a result of a breach of this Agreement.
15.Modification
Modification to any of the provisions of this Agreement shall be void unless it is writing and
duly executed by Parties.
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16.Headings
The headings given herein above are for ease of reference only and shall not
attach or have any effect/ meaning whatsoever contrary to what is stated in the
agreement.
17.Counterparts
This Agreement has been signed in duplicate, each of which shall be deemed to be an original.
The exchange of a fully executed Agreement (in counterparts or otherwise) by fax shall
be sufficient to bind the parties to the terms and conditions of this Agreement.
IN WITNESS WHEREOF THE PARTIES HERETO HAVE CAUSED THIS AGREEMENT TO BE
EXECUTED BY THEIR AUTHORIZED REPRESENTATIVES ON THIS ______ DAY OF ____
_____ 2019_
Signed and delivered by
M/s ________________________
Signed by:
Name ……………….…….……….
Title ……………………….………. in
the presence of
………………….…………………..….
63. Annexure T - Pre Bid Query Format
Signed and delivered by
Union Bank of India
Signed by:
Name …………….……….……………
Title ……………………….………….
in the presence of
………………….……………………
Bidders have to provide their queries on eligibility criteria, scope of work,
terms & conditions etc. in excel format as mentioned below. Bidders are
requested to categorize their queries under appropriate headings. Bidders
are requested to provide a reference of the page number, state the
clarification point and the queries/suggestion/deviation that they propose
as shown below (all the pre bid queries will be entertained in this Microsoft
Excel format by e-mail):
S. No.
Section and
Clause
Reference No.
Page No.
RFP Text
Query Bank
Response
Name & Designation:
Business Address & Contact details:
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64. Annexure U - Format for Performance Bank Guarantee (PBG)
To
The Deputy General Manager,
Union Bank of India,
Staff Training College, Bannerghatta Road,
Kalkere, Bangalore - 560083
Dear Sir,
In response to your invitation for the bids for engagement of bidder for
………………<Services>………, ……………………<Bidder>………………………………….
(hereafter called as Bidder) having their registered office at
……………..<address>…………………………………..has been selected bidder for the purpose and accordingly you
have issued a purchase order no. ………<PO No and date>…………….. for ……………<Service>………….
We have accepted the purchase order and agreed to provide the services and also, to provide an
unconditional and irrevocable performance guarantee, in favour of your Bank, from a bank acceptable
to your Bank for securing the faithful observance and performance of the terms ,conditions,
stipulations, provisions of the purchase order No……….<PO No. and date>…………..
Whereas at the request of the bidder, we, the Union Bank of India having our main training centre at
Staff Training College ,Banneghatta Road, Bangalore- 560083 hereby irrevocably guarantee an amount
of `……….<amount>…………….. as performance security as required to be submitted by the „Bidder‟
as a condition stipulated in the purchase Order, towards faithful observance and performance by the
bidder of the terms and conditions of the said purchase order.
The security for which this performance guarantee is given is liable to be enforced/
invoked:
1. If the Bidders, defaults in the faithful observance and performance of the
terms, conditions, covenants, stipulations, provisions of the said Purchase
order.
2. If the Bidders refuses to enter into the written contract within the stipulated
time in accordance with the Terms and Conditions of the purchase order, or on
the terms and conditions as may mutually agreed between your Bank and the
Bidder subsequently. We undertake to pay immediately on demand to Union Bank of India, the
said amount of `<amount>………. only without any reservation, protest, demur, or recourse. The said
guarantee is liable to be invoked/ enforced on the happening of the contingencies as
mentioned above and we shall pay the amount on any Demand made by Union Bank of India which
shall be conclusive and binding on us irrespective of any dispute or difference raised by the bidder.
Notwithstanding anything contained herein:
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1) Our liability under this Bank guarantee shall not exceed `<amount>….
2) This Bank guarantee will be valid up to ………………<Expiry Date>……….. with a
claim period of one month
3) We are liable to pay the guarantee amount or any part thereof under this Bank
Guarantee only upon service of a written claim or demand by you on or before
………….<Expiry date>……….
In witness whereof the Bank, through the authorized officer has sets its hand and
stamp on this _______________ day of __________________ at _________________
Signature:
Seal of company
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65. Annexure V - DoT guidelines for Wireless network implementation
I/We hereby agree to adhere the guidelines mentioned in below circular and any subsequent circulars on
Wireless implementation
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