rfp sbi gitc it-tss 2017-18 400 - pre bid queries - … · request for proposal for procurement of...

Pre bid queries raised by various bidders and their responses from Bank (Ref RFP SBI_GITC_IT-TSS_2017-18_400 dated 21.06.2017)

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REQUEST FOR PROPOSAL

FOR PROCUREMENT OF SOFTWARE SOLUTION / SERVICES

for BI Reports / Dashboard

and File Management System (FMS)

Ref: SBI/GITC/IT-TSS/2017-18/400 dated : 21.06.2017

Pre bid queries - response dated 07.07.2017

The Dy. General Manager

(IT-Treasury Support & services) State Bank of India, GITC

1st floor, Om Sagar Building Plot No D-222/2, TTC Industrial Area,

MIDC, Nerul NAVI MUMBAI - 400 706


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Sr No

RFP Page No

RFP Clause No.

Existing Clause Query / Suggestions Response from SBI

1 64 12 provide onsite L1 support for the solution proposed by deploying one full time skilled resource. The bidder is solely responsible for coordination with the OEMs for any backend support.

1) Bidder wants to know if this effort of AMC can be re-worked and proposed on the best estimate basis after defining AMC work scope. 2) Any back end support activities for OEMs is exclusively under the scope ?

1. No (unchanged) 2. No (unchanged)

2 67 Important Notes, Clause 4

Bank reserve its right to interview the proposed manpower resource to be provided to IT-TSS by the successful bidder and only accepted manpower resource by the Bank, should be provided by the successful bidder.

1) Bidder wants to know any specific JD and Experience level is identified by SBI as on date for this clause. 2) Bidder Assumes this interview process will be taken at a time when Warranty service ends and AMC starts . Requests SBI to confirm this, else elicitate the exact needs.

1. as on date No 2. Yes

3 106

SLA Annexure A 2.1

Undertakes and warrants to provide technical support with resolution time frame as per the matrix given below:

Is this the SLA for AMC Support work ? Yes. SLA will be applicable for entire life cycle of the project (Implementation, warranty and AMC support)

4 107

SLA ANNEXURE-B

SERVICE METRIC 1) When and where these SLAs get defined ? Would this be specified by SBI before the submission of RFP . 2) Does SBI expect AMC service work to be under this ? Needs Elaboration

1. After selection of L1 bidder. 2. Yes.

5 108

SLA ANNEXURE-C

INFRASTUCTURE MANAGEMENT METRICS Bidder Understands this is not part of the scope . SBI to confirm.

For Infrastructure provided and managed by SBI - SLA Annexure-C is not a part of


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scope. 6 11

0 SLA ANNEXURE-D

APPLICATION DEVELOPMENT & MAINTENANCE METRIC

1) Need a clarity on this. Where this is applicable ? 2) How it is not different than SLA Annexure - A ?

1 & 2 ) SLA annexure A& D both will be applicable.

7 20 27 - 2 , Warranty and Annual Maintenance Contract

During the support period, the Bidder shall maintain the Software Solution to comply with parameters defined for acceptance criteria

We want to know the elaborate definitions of acceptance parameters

Shall be defined after the selection of L1 bidder.

8 20 27 - 3 , Warranty and Annual Maintenance Contract

Comprehensive maintenance shall include, among other things, day to day maintenance of the Software Solution as per the Bank’s policy, reloading of firmware /software, compliance to security requirements, etc. when required or in the event of system crash / malfunctioning, arranging and configuring facility as per the requirements of the Bank, fine tuning, system monitoring, log maintenance, etc

1) Can we know the current process as being practiced on this ? 2)Want to know understand the detailed expectation on following : - reloading of Firmware - Bank's Software Maintenance Policy - Bank's Security Policy and Compliance Requirements - Detail scope of System Monitoring

Can be shared once the L1 bidder is selected.

9 AMC - General NA What is the AMC / Support work window Already mentioned in RFP. 10 21 27 - VI ,

Warranty and Annual Maintenance Contract

The Bidder shall be agreeable for on-call / on-site support during peak weeks (last and first week of each month) and at the time of switching over from PR to DR and vice-versa. No extra charge shall be paid by the Bank for such needs, if any, during the support period.

Would like to know the Duration of such work where Support team has to be present ? Does it extend to Weekend and Out of Office time hrs ?

It depends on the requirement of bank. It cannot be predicted at this stage.

11 61 Para n : Proposed Solution and

Indicative details of L1 support : · Check, audit for existing running processes · Perform RCA's if required.

Want to confirm following : 1) Is this the final scope of AMC Support. If yes we will not consider the previous

1. These are the indicative details. AMC includes end to


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Approach · Fix minor bugs / issues / tickets · Help / guide SBI team with usage of reporting tool. · Escalate to L2 for major changes, etc.

section 27-3 as part of scope. If not, need a clarity between this two. 2) Is there any Service Desk / Service Management tool available ? 3) What is the Bank's standard definition of bugs, issues , tickets, minor and major changes ? 4) What is the scope of AMC - We believe the scope of delivery as per this RFP without Infrastructure, hardware , software if used from EULA stack. Need a confirmation.

end support. 2. No 3. Can be shared once the L1 bidder is selected. 4. Yes if in case of EULA stack components.

12 45 Annexure C - A1.7

Database should provide support for storing and querying unstructured data

Does SBI have a preferred technology stack for storing and querying unstructured data. Is vendor free to choose the stack basis the requirement

Bidder is free to choose any Industry standard stack.


Should provide web based administration and monitoring tool.

Which aspects of overall solution are expected to be monitored by this tool ? Is there any preferred technology stack for building the web tool

Application specific administration and monitoring is required, irrespective of technology stack for building the tool.


Architecture should support future addition of data sources so that additional reporting can be supported / accommodated.

What are the other data sources that are expected to be added and what are the additional expected reports? What is the expected growth of Data Source Instance, Data Volume? Would there be an incremental growth of report requirement ?

Other data sources shall be in line with the requirements of the Bank, and would primarily be similar common structured/ unstructured data. Approximate data volume at present shall be in the range of 1.5 - 2 TB. There shall be approx. 15-20% Y-o-Y


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incremental growth, which can be shared once L1 is finalized. Please note that this figure is indicative only and might undergo changes.


The database should support linear scalability of users and data volume growth

What are the scalability parameters and what is the acceptance criteria against each ?

Scalability parameters are in terms of number of users, and corresponding rights for the users. This is as per any standard RDBMS requirement.


The semantic layer should have a query server/engine to handle multi-database queries.

Can you please elaborate what is expected for handling multi-database queries. Are there more than one databases involved for the overall solutioning?

Yes there can be more than one databases involved for the solution.

17 47 Annexure C -A2.26

Security should be able to be defined at row /column / connection level.

Please help us understand if there is any preferred mode of establishing security for the connection level- Public or private token ?

Bank does not have any specific preference here, and it shall be as per the industry standard.


Users should be able to share their reports with individual users or to groups of users easily internally within the reporting environment via shared folders or externally outside of the reporting environment via email and ftp sites.

What are different report types that exists? The current report types that are available as of now are based on crystal reports, some are direct SQL based, some are extracted by business users from external systems and stored locally, some may directly be in the form of excels, etc.

19 48 Annexure C - A2.b.40

Can users perform simple filtering based on mathematical expressions during the course of analysis?

Please provide an example of mathematical expression based filtering. An example based on our understanding - Select all the records where liquidity is greater than 1000/-

Yes, the filtering shall be normal mathematical expressions, as given in the example quoted by the bidder.

20 48 Annexure C - System should be able to read data from Please specify other standard ERP systems Any commonly used industry


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A2.c.49 most of the standard ERP systems like SAP, Oracle Apps etc.

except the one's listed in RFP standard ERP systems.

21 55 Annexure C - A2.c.48

Should have wizard-based application that enables quick delivery of trusted business intelligence information in any application, in any environment through Web - Service.

Please elaborate on the specific requirements? Do we envisage to have the solution installation by wizard driven approach hosted over web services?

The solution installation might be wizard driven, and importantly it shall be able to allow extraction of information using as little clicks/user input as possible.

22 58 Annexure E - Scope opf Work 1. Development of BI Reports/Dashboards

Build data warehouse using data from existing data marts that has about 60% of data required for reports. The existing data mart is a part of core treasury application.

Please help us understand the sources for the remaining 40% data. In addition, pointer on the following would be required : 1) Number of existing data marts (DM) 2)What is the size of data mart with respect to data volumes 3)How is the data loaded currently in the DM 4) Underlying schema structures- Number of Tables, attributes etc. 5) What is the frequency of Data Load in the DM?

Remaining 40% data can be structured or unstructured data, being utilized by the business users. 1) Existing core datamart is One (1), from where data needs to be extracted. In addition there might be certain other data available. 2) Size of core datamart is approximately 1.5-2TB 3) Data is loaded into the DM by core treasury applications. 4) Number of current tables in datamart shall be approx 6000. 5) Data load is generally done in batches. 6) Datamart for solution should have a separate database other than existing datamart.

23 49 Annexure C - A2.c.57 and 58

System should have features to build story boards of multiple pages and share it with user groups. The tool’s story boarding should have capability to use Pictures, Pictograms, Shapes and texts.

Can you please provide an example of expected storyboard and its capabilities? What is the expectation around usage of pictures, shapes etc. ?

Please refer to industry wide used most common storyboarding formats.


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24 50 Annexure C - A3.a.72

System should support File management system in Hindi as well

Is the multi-language feature limited to just Hindi and English, or are they another languages also to be supported. Further, is the multi-language feature restricted to only UI, or even at a data storage level ?

Hindi and English are sufficient. Multi language feature shall generally be restricted only to UI.

25 51 Annexure C - B1.b.5

The database architecture should be flexible to support scale-out and scale-up

Are there any specific use cases to be considered?

None specific. Industry wide practices shall be sufficient.

26 57 Annexure E MS Excel reports based on inputs from various sources such as CBS, Crystal reports, Murex application, Strabus application, Mercury, TLM, Trade Finance, emails, CCIL application

Kindly mention the platform and technology set used for each of the systems. If possible request to share sample data file of each of the source system to assess the complexity of systems involved

Technology set shall mostly be Oracle Database on Solaris / Windows platform. Sample data file cannot be shared at this stage.

27 58 Annexure E All of the reports where input data is currently in readable digitized format are to be automated. Some of the MS Excel based report having input data in non-digitized form (such as email, phone calls) are used for further reporting on T+1 day or future periods such as weekly, fortnightly, monthly or quarterly. Data from such reports are also to be uploaded into new data warehouse.

What are the different sources of information that qualify as non-digitized ? What is the existing process of capturing non-digitized data such as phone call information etc. ?

Non digitized sources can be Email attachments, call notes, etc. Currently there is no automated procedure for the same.

28 58 Annexure E Using the new data warehouse, need to create 10-12 dashboards with charts as per stakeholder requirement which may be combination of multiple existing reports and these charts to have drill down capability

What are the business processes within Treasury that we need to consider, and how many KPIs are covered across each business area ? How many KPIs are expected in each dashboard ? Is each dashboard specific to a business function ?

Can be discussed once the L1 bid is awarded.

29 58 Annexure E Interactive Dashboard with Multiple filters options, historical and comparative data analysis.

What type of Comparative Analysis expected on the Production system ? Are we looking for anything more than a trend analysis ?

Trend analysis and other common data analysis as per the business requirement.

30 58 Annexure E MS Excel reports are prepared manually by What is the typical percentage of manual The typical percentage shall be


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various desks intervention required in these reports currently ? Can you please provide an example of manual intervention required in a complex report

within the 40% Other Source of Data as explained in RFP.

31 59 Annexure E Incorporate required security / access control for visibility / restriction to view information based on their roles.

Would like to understand if the BI server will use existing single sign on basis Active Directory or vendor is supposed to build the security framework?

Existing SSO/ ADS/ HRMS/ EMS sign on mechanisms shall be utilized, as per business requirement.

32 59 Annexure E Historical data to be migrated into data warehouse wherever it is required and where change data is available in existing systems.

We assume that historical data migration into new data warehouse is a one-time activity, and there will be no modifications to the loaded data post the operationalization of warehouse.

Yes, historical data migration activity shall be one time only.

33 59 Annexure E There would be around 10 users for creating the reports and dash boards

Are we looking for self service BI mode? Where will users likely to create the reports or dashboards

Yes, Self Service BI mode is desired.

34 59 Annexure E The purpose of digitization will be to automate review and approval process so that the review comments are captured and visible to all approving authorities for that document

What are the typical levels of approval in the existing workflow

To be discussed once the L1 bid is awarded, as part of requirement gathering.

35 59 Annexure E Documents / attachments can be in any format such as PDF, MS Office documents, emails, Text files, image formats such as GIF, JPEG, etc

How does file management workflow differ based on document type ?

Workflow will be as per hierarchy of the organisation.

36 59 Annexure E Approving authority should be able to approve the document and send it to next step and / or input his / her comments and then reject and send it back to the initiator

Is there an active directory integration to pick the set of users for File Management System ? If not, is there any equivalent system listing all the users ?

Yes, there is existing AD integration available at the Bank.

37 59 Annexure E Incorporate required security / access control for visibility / restriction to view information based on their roles.

Apart from role and user-based security, what other security features are required ?

As mentioned in RFP

38 60 Annexure E Exact replica of the solution to be deployed Please help us understand if the DR set up Mirroring shall be sufficient.


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for Disaster Recovery (DR) site will be in Active-Active/ Mirroring mode? 39 61 Annexure E Bidder will conduct Performance tests.

Based on the results, performance issues if any will be fixed by the bidder.

What is the acceptance criteria for performance tests ?

As per the SLA

40 61 Annexure E Bidder to ensure system should support the Archival Policy of the bank

What is the archival policy of the bank ? What is the time period for which data needs to be archived ?

Archival policy can be discussed once L1 bid is awarded.

41 62 Annexure E Exact replica of the solution to be deployed for Disaster Recovery (DR) site

What type of DR is expected - Database mirroring or failover clustering ?

Mirroring shall be sufficient.

42 63 Annexure E The software developed or customized should follow a standard development process to ensure that it meets functional, security, performance & regulatory requirements of the Bank

is there any specific methodology to be followed? Scrum or Agile etc. What are the regulatory requirements that the solution is expected to comply to ?

Standard development practices, best suiting the solution.

43 63 Annexure E Physical Security of the facilities Who does the responsibility of physical security of facilities lie with ?

Responsibility of physical security of facilities lies with Bank, however bidder /bidder's resource(s) has to follow Bank's IS Security Policy.

44 63 Annexure E Data Encryption/ Protection requirement of the Bank

What is the data encryption standard preferred ?

Industry standard encryption technologies.

45 64 Annexure E Provide all software licenses required for the solution. Any software covered under Bank's EULA to be excluded

We are envisaging all the tools and licences required to develop and deploy the solution would be part of EULA. As we get along with the project cycle, will confirm in case of any variations

Tools and licenses under Bank's EULA may be utilized for the solution. If there are any tools/software outside EULA that is being utilized, proper official licenses need to be provided to Bank.

46 51 Annexure C Desirable Database Parameters for DW In the even EULA included database is used for the development of this DWH solution , does the existing database support these features ( Sl o 1-5 ,7-9)?

Bidder is requested to perform due diligence in selecting the database. OEM may be contacted for the same.

47 51 Annexure C Desirable Database Parameters for DW Which vendor (OEM ) does support current Bidder is requested to perform


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SAM storage ? due diligence in selecting the database. OEM may be contacted for the same.

48 54 Annexure C Desirable Database Parameters for Business Semantic Layer , Sl No 34

We need to know a detailed requirement of seamless data synchronization between Data Semantics and Database in offline mode. Is SBI looking for a separate Data Synchronization mechanism outside the scope of this Solution ?

Separate data synchronization mechanism outside the scope of this solution is not mandatory. Bidder is free to explore the options available, and utilize the best suiting Bank's requirements.

49 54 Annexure C Desirable Database Parameters for Business Semantic Layer , Sl No 38

If needed for the solution , who would be responsible to create the interfaces for JSON , GeoJson objects ? Is there a repository of such objects already available with SBI as of now ?

Bidder has to create the interfaces. As of now, there is no such repository of such objects available.

50 55 General NA Bidder wants to know the current technology available for SBI . 1) Database 2) DI / ETL 3) BI & Visualizations 4) Geospatial 5) Analytics

No Legacy

51 66 Annexure C FMS - Personalization Please specify mode of managing file system (FMS)? Is it supposed to be a folder drive approach/custom web portal/ SharePoint site?

Bidder can decide the optimum tool.

52 Please specify the file attribute that differs from departments & within organisation

To be decided during implementation.

53 50 Annexure C FMS - Personalization What level of Multilanguage support is deemed? Is file management only applicable for Hindi and English languages?

Hindi and English are sufficient. Multi language feature shall generally be restricted only to UI.


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54 51 Annexure C FMS - Personalization Please elaborate on requirements, are we looking for real time dashboards to show file movement

Yes, real time dashboards are desired.

55 51 Annexure C FMS – Noting How many levels of approvals required in the workflow process

To be decided during implementation.

56 50 Annexure C FMS - Capability : Daak/Taapal 1) 'We are interested to know about these two terminologies ? Are they SBI specific which is already in practice ? 2) How are the scanned documents are to be interfaced with the system ? Are these to be manually loaded in the FMS ?

As explained in pre-bid meeting. Essentially these are standard File Management System solution.

57 54 Annexure C FMS – Daak/Tapaal Please explain mode of Daak/Taapal? Is this a physical copy to be send or information is digitised?

As explained in pre-bid meeting.

58 54 Annexure C FMS – Daak/Tapaal Does correspondence means dedicated inbox with in centralised mailbox? Which is at the highest level - correspondence or mail ?

As explained in pre-bid meeting.

59 50 Annexure C FMS - Capability : personalization + Noting Bidder is interested to know if any existing FMS tool is in use in SBI which is part of EULA. If so , is these features are already exploited ?

No

60 19 26 Bidder shall provide legally valid Software Solution. The detailed information on license count and type of license shall also be provided to the Bank.

Can OEM own this responsibility No

61 37 Earnest Money Deposit - procurement

20% of Bid Value Bidder generally accepts 10% on this as per policy. Is this clause can be discussed further With SBI for a revision

As per RFP

62 37 Earnest Money Deposit - AMC

20% of Bid Value Bidder generally accepts 10% on this as per policy. Is this clause can be discussed further With SBI for a revision

As per RFP

63 38 Liquidated A sum equivalent to 1 % per week or part Bidder expects this clause to be applicable As per RFP


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damages thereof of total Project Cost subject to maximum deduction of 10 % of total Project Cost for delay of each week or part thereof.

to the extent that can be attributed to the Bidder Consultants and their control . Needs a confirmation on this from SBI

64 44 Eligibility Criteria - Pt 8

The Bidder should not have any Service Level Agreement pending to be signed with the Bank for more than 6 months from the date of issue of purchase order issued by any of the Departments at SBI GITC as on the date of Bid submission. [No change/ addition or deletion to be made by the Bidder to any of the clauses.]

Does it imply the pending sign-off cases ? If not , need an elaboration of this point.

As per RFP

65 89 5.1 REPRESENTATIONS & WARRANTIES

(Service Provider) Warrants that the technical quality and performance of the Services provided will be consistent with the mutually agreed standards. Warranty shall be for a period of ………… (Term) from the date of acceptance

We will warrant as per the SOW for the services delivered by us . Does SBI has any additional expectation ?

As per RFP

66 89 5.5 REPRESENTATIONS & WARRANTIES

(Service Provider) shall assume responsibility under Labour Laws, and also hold the Bank harmless from any loss, expense, damage or personal injury, death and any claim for payment of compensation of its employees, salary, retirement benefits, or any other fringe benefits asserted by an employee of ……………….(Service Provider),and/or any claim arising out of alleged infringement of intellectual property rights or other proprietary right of

Labor Law is not applicable to us . Bidder wants to know if there is specific Software Development related requirements ?

As per RFP


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any third party arising out of ‘………………(Service Provider)’s.’ performance of Services hereunder.

67 90 5.13 During the Warranty Period if any software or any component thereof is supplied by…………….(Service Provider) is inoperable or suffers degraded performance for more than [__________________] not due to causes external RFP for procurement of Software Solution / Services Page 91 of 126 Confidential & Proprietary to the software, ..................................(Service provider) shall, at the Bank’s request, promptly replace the software or specified component with new software of the same type and quality. Such replacement shall be accomplished without any adverse impact on the Bank’s operations within agreed time frame.

Bidder considers the applicability of this to the extent Bidder delivers the deliverables on it's ownership. Needs a confirmation.

As per RFP

68 93 11.3 Before engaging Sub-Contractor, the ……………… (Service Provider) shall carry out due diligence process on sub-contracting/ sub-contractor to the satisfaction of the Bank and Bank shall have access to such records.

Bidder will provide those documents which can be made public within the agreement of Bidder and the third party. However Bidder can provide an undertaking on the sufficiency of the credential of third party in such case.

As per RFP

69 95 14.3 Service Provider further agrees that whenever required by the Bank, it will furnish all relevant information, records/data to such auditors and/or inspecting officials of the Bank/ Reserve Bank of India and or any regulatory authority required for conducting the audit.

Bidder's policy do not allow Clients to audit at Bidder premise. However Bidder agrees this can be arranged at project office , if the need arises. Need a confirmation on the acceptability of this principle.

As per RFP

70 98 16.1 (Service provider) will provide source code This is understood that the applicability of As per RFP


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Ownership for every version of the product/Software developed specifically for the Bank, without any cost to the Bank, and it will be treated as the Property of the Bank.

this clause is limited to the scope of Software that is developed by Bidder and is deliverable to SBI as per the contract . Please confirm .

71 98 16.5 Ownership

..................... (Service provider) shall adhere to revision control procedure of the Bank to maintain required documentation and configuration files as well as source code. Necessary backup and restoration of the revision control software related information will be handled by the Service team as per the approved backup policy of the Bank.

Bidder assumes that the pre-existing IPR of Bidder will still be with Bidder. Need to know the confirmation of this agreement.

As per RFP

72 100

17.5 Termination Clause

In the event of the termination of the Agreement.......................... (Service Provider) shall be liable and responsible to return to the Bank all records, documents, data and information including Confidential Information pertains to or relating to the Bank in its possession

DTTIPL may retain such portion of the Confidential Information that is required for compliance with its statutory, regulatory or professional conduct obligations. SBI to confirm the concurrence of this.

As per RFP

73 114

2 C Restrictions

The foregoing obligations as to confidentiality shall survive any termination of this Agreement

As per policy we limit the confidentiality obligation period to 1 year from the date of completion of services. We Would like to get into a discussion on this at later stage when we cross the initial qualification. Please let us know if this is acceptable.

As per RFP

74 43 Bidder’s Eligibility criteria

Bidder should have experience of minimum 3 years in providing the similar Software Solution / services in at least three (3) organizations in India, out of which one should preferably from the Banking and Financial sector.

Kindly Clarify 1. Minimum 03 Years in providing the Similar Software Solutions Means. Is it BI or FLM or Both? 2. One should preferably from Banking and Financial sector? Request from

As per corrigendum issued


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BOSCH: Kindly consider any one either BI/BO or FLM. In case of Non-Banking citation will SBI considered our offer

75 57 Annexure E- Scope of work

SBI Treasury dept. has a need to implement Data warehouse and build Dashboards with drill down capability, rebuild existing Crystal reports on new platform and automate reports generation wherever possible for the reports that are currently built manually in MS Excel.

Please provide the number and types of reports that are manually built in MS excel.

Approximately 50 manual reports built in MS Excel/Word/etc. Most of the reports are common Treasury reports used by all the banks. Please note that this number is for the manual reports only.


Extract data from other source systems or additional data from existing data sources (e.g. excel based, etc.) to load into data warehouse.

Please provide the below details of the source systems that will feed the data to EDW 1.Source Systems whose data need to be loaded into DWH 2.Source Types - Database eg. Oracle/SQL Server or Flat files 3. File/Database based integration 4.No. of Flat Files/ Extracts/Tables 5. Frequency of extracts/files/tables (daily, weekly...) 6. Daily incremental data size (GB/TB) 7. Volume of Initial data to be Migrated into EDW/BI (GB/TB) - One time 8. YoY Growth of data (%)

L1 Bidder shall be informed at the time of implementation. Please also refer the pre bid explanations 1, 2 & 3. Broadly, source systems can be Oracle Database, Flat Files, Some unstructured data, etc. 4, 5, 6 & 7. Cannot be predicted at this stage 8. Incremental Growth of current datamart is approx. 15-20% Y-o-Y.


Functional Scope Request the Bank to provide details on various functionalities /Business Coverage that need to be covered as part of the overall data integration from scope.

Only Treasury Departments (Business units and IT-TSS) to be covered.


e) Historical data to be migrated into data warehouse wherever it is required and

Please provide the details of the systems from where data needs to be migrated(

L1 Bidder shall be informed at the time of implementation.


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where change data is available in existing systems.

System name, data volume(GB/TB), access method( file based, database)


f) Build reports identified for automation. Please provide the approximate number of reports and type of reports that needs to be built as part of automation

As per RFP.


b)Design data models and develop data warehouse for reporting requirements.

For how many years the data needs to be brought into the proposed EDW/Data Mart?



c)Build integration to extract, transform and load data from source systems into data warehouse at predefined sequence and time of the day. Data to be transferred in batch mode.

What is the ETL window available between data extraction from sources and availability of reports on that data? Can we assume all the required data to be made available by around 12 AM midnight for any data processing /ETL requirements?

Yes, however this may vary as per the Bank's requirements.


c)Build integration to extract, transform and load data from source systems into data warehouse at predefined sequence and time of the day. Data to be transferred in batch mode.

BIDDER understands that the data needs to be loaded in EDW once a day in batch mode and hence will have T-1 data. Please confirm

Yes, however this may vary as per the Bank's requirements.


i) Expected no of users : · There would be around 10 users for creating the reports and dash boards. · The proposed solution should cater to around 50 users (concurrent sessions) for accessing the reports and dash boards at any given point of time.

Please provide the break-up of users into read only users and power users (who will be doing ad hoc analysis)

As per RFP and Pre bid discussions.

84 60 Implementation scope:

Exact replica of the solution to be deployed for Disaster Recovery (DR) site

what is the expected RPO and RTO? L1 Bidder shall be informed at the time of implementation.

85 Annexure E- Scope of work

Crystal reports has been used for their treasury application (Murex).

Bidder understands that there are existing crystal reports. Request to provide the details of the types of licences (are licenses available for SAP BO as well?) and the type

Licenses are available only for existing Crystal Reports. Current Crystal Reports is a standalone license taken for


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of licenses( user based/ core based) Murex Reporting Platform. SAP BO is not included.

86 General General Does bank has any preference for technology / tool for ETL, BI reports

Bank does not have any specific preference here, and it shall be as per the industry standard.


Crystal reports has been used for their treasury application (Murex).

Is the Current Crystal Reports is part of/ OEMed on the Murex Reporting Platform? Does the bank / Treasury Dept have any SAP Business Objects Licenses (Crystal Reports being part of SAP BO Suite)? Can the same be leveraged? Please share the current licensing details.

Current Crystal Reports is a standalone license taken for Murex Reporting Platform. SAP BO suite is not included.

88 63 Technical Requirements

of software & other related products should also be covered in The bidders should make use of tools / SW available with the bank under EULA, wherever possible

Request the Bank to provide the list of S/W that are on EULA, relevant to this program

Bidder needs to contact respective OEM for EULA details.

89 59 Development of BI Reports / Dashboard

The proposed solution should cater to around 50 users (concurrent sessions)

Is this the total number of users = 50 or 50 Concurrent users at any point in time. Request the bank to provide details on Total # of users and Concurrent Users at any point in time.

As per RFP

90 59 Development of BI Reports / Dashboard

Incorporate required security / access control for visibility / restriction to view information based on their roles.

Is there a need for integrating with AD/LDAP?

Yes, Existing SSO/ ADS/ HRMS/ EMS sign on mechanisms shall be utilized, as per business requirement.

91 61 Proposed Solution and Approach

Bidder to provide 3 years Post production i.e. onsite L1 support (AMC period) by deploying one full time skilled resource (in consultation with Bank) after expiry of warranty period.

The requirement is only for 1 resource on L1 support during the business hours. Is there any requirement of L2/L3 (bug Fixes and enhancements)? Will the bank take care of such requirements and for this RFP, that will be kept out of scope?

As per RFP and Pre bid discussions


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92 General Overall Datamart/EDW size. What is the Expected size (in TB) of proposed EDW/Datamart that is being planned? What is the expected growth YoY?

Approximate data volume at present shall be in the range of 1.5 - 2 TB. There shall be approx. 15-20% Y-o-Y incremental growth, which can be shared once L1 is finalized. Please note that this figure is indicative only and might undergo changes.

93 ETL Current ETL Process Can the bank provide details on how the current ETL within the Murex & Other systems to the Datamart happen? Are there any 3rd party ETL tools being used? Can that be leveraged?

Currently no ETL is being done in the department.

94 Annexure E- Scope of work


Request bank to clarify if the existing crystal reports needs to be migrated/ rebuild using the BI tool being proposed or they will remain as and will be running on the existing Murex data mart

Approximately 50 manual reports built in MS Excel/Word/etc. Most of the reports are common Treasury reports used by all the banks. Please note that this number is for the manual reports only. Existing Crystal Reports may also need to be migrated /rebuilt using the BI tool as per the Bank's requirements.

95 General General Does the proposed DWH need to integrate with any downstream applications? If so how many feeds that need to be factored in?


96 63 General The data base wherever feasible should be Oracle and Middleware should be either Web sphere or Web logic as the Bank has entered enterprise licensing arrangement

Request bank to confirm on --if the cost of Oracle licences needs to be included in commercials or not?

As per RFP. Kindly confirm with OEM for further details.


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for the same. 97 50 Annexure C-

Essential Parameters (pt 85)

Integrated correspondence inbox for external emails and internal correspondence.

How do handle correspondence today? What is the mail server / tools used for email communication? How long does this communication have to be stored in the proposed system?

Currently correspondence is done manually (memo, notes, etc) and via Bank's EMS system. Further details can be informed at the time of implementation.

98 55 Annexure C- Desirable Parameters (pt 51)

Should be able to re-use Multi hierarchy organization structure from existing HR/HCM application.

What is the existing HR / HCM application? What is the maximum levels of hierarchy that can be expected?


99 General General How many users for the File Management solution?

Please refer the RFP and pre bid explanations/ explanation provided earlier in this document.

100 General General Please share some transaction details such as approximate number of Workflows / File Movements that need to be handled on a daily/ weekly basis

Please refer the RFP and pre bid explanations / explanation provided earlier in this document.

101 General General Typically what is the number of files /Documents associated with each File movement / Daak movement?


102 43 Annexure B- Bidders Eligibility Criteria

Bidder should have experience of minimum 3 years in providing the similar Software Solution/services in at least three (3) organisations in India, out of which one should preferably from the ,Banking and Financial sector.

Can the bidder submit separate references for BI and FMS.


103 EMD viii.The EMD may be forfeited:- a) if a Bidder withdraws his Bid during the period of Bid validity specified in this RFP; or b) if a Bidder makes any statement or encloses any form which turns out to be false / incorrect at any time prior to signing

Pls confirm if Bidder can deviate or have some assumptions w.r.t. the RFP terms & conditions

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of Contract; or c) if the successful Bidder fails to sign the contract or furnish Performance Bank Guarantee, within the specified time period in the RFP / Purchase Order.

104 Subcontracting As per RFP 105 Termination of

contract The Bank, without prejudice to any other remedy for breach of Contract, by a written notice of not less than 30 (thirty) days sent to the Vendor, may terminate the Contract in whole or in part: a. If the Vendor fails to deliver any or all of the Software Solution and Services within the period(s) specified in the Contract, or within any extension thereof granted by the Bank; or b. If the vendor fails to perform any other obligation(s) under the contract; or c. Laxity in adherence to standards laid down by the Bank; or d. Discrepancies / deviations in the agreed processes and / or Software Solution; or e. Violations of terms and conditions stipulated in this RFP.

In case of any premature termination, SBI is Liable to pay all dues for the Delivery done till the date of such termination

As per RFP

106 Liquidated Damages

A sum equivalent to 1 % per week or part thereof of total Project Cost subject to maximum deduction of 10 % of total Project Cost for delay of each week or part thereof.

SBI can deduct from Contract Price as liquidated damages, a sum equivalent to .5% of the total project cost for delay of each week or part thereof maximum 5% total Project Cost

As per RFP

107 Payment Terms Payment shall be made in Indian Rupees. A. Payment for Software License: 1. On Delivery and installation : 75 % of total

Pls revise the payment terms as follows A)Payment of Software License: 1)On Delivery & Installation:-1)90% of Total Cost & 2)Remaining 10% on Go Live .B)Payment

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cost. 2. Remaining 25 % on Go live. B. Payment for Implementation. Customisation / warranty cost for the solution : 1. Phase- I- After successful UAT- 50 % 2. Phase-II - After successful Go live - 50 % C. Payment for AMC quarterly

for Implementation 1)Phase-1 - After UAT - 75% 2)Phase-2 - After successful Go Live 25%

108 Taxes & Duties Prices quoted should be exclusive of all Central / State Government taxes / duties and levies but inclusive of Custom duty as also cost of incidental services such as transportation, road permits, insurance etc. The quoted prices and taxes / duties and statutory levies such as Service tax, VAT / Sales tax, Excise duty, Custom duty, Octroi, etc. should be specified in the separate sheet (Annexure-F).

All Prices are Exclusive of Tax & GST or any other tax introduced by Central or State Government during the contract period shall be extra.

As per RFP

109 37 Performance Bank Guarantee

1) 20 % of total procurement cost Validity period for 15 months from the date of purchase order. 2) 20 % of total AMC cost Validity period for 39 months from last date of first PBG.

Pls change to following 1) 10 % of total procurement cost Validity period for 15 months from the date of purchase order. 2) 10 % of total AMC cost Validity period for 39 months from last date of first PBG.

As per RFP

110 Penalties Overall cap on penalties shall not exceed 5% of the dues payable by the Bank for the failed service/component only.

As per RFP


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111 9-Aug

Clause 9: EMD

viii.The EMD may be forfeited:- a) if a Bidder withdraws his Bid during the period of Bid validity specified in this RFP; or b) if a Bidder makes any statement or encloses any form which turns out to be false / incorrect at any time prior to signing of Contract; or c) if the successful Bidder fails to sign the contract or furnish Performance Bank Guarantee, within the specified time period in the RFP / Purchase Order. ix. If EMD is forfeited for any reasons mentioned above, the concerned Bidder may be debarred from participating in the RFPs floated by the Bank / this department, in future, as per sole discretion of the Bank.

viii. The EMD may be forfeited:- a) if a Bidder withdraws his Bid during the period of Bid validity specified in this RFP; or b) if a Bidder makes any statement or encloses any form which turns out to be false / incorrect at any time prior to signing of Contract; or c) if the successful Bidder fails to sign the contract or furnish Performance Bank Guarantee, within the specified time period in the RFP / Purchase Order. ix. If EMD is forfeited for any reasons mentioned above, the concerned Bidder may be debarred from participating in the RFPs floated by the Bank / this department, in future, as per sole discretion of the Bank.

As per RFP

112 11-Sep

Clause 10: Bid Preparation and Submission

(iii) (g) Prices quoted by the Bidder shall remain fixed for the period specified in part II of this document and shall not be subjected to variation on any account, including exchange rate fluctuations and custom duty

(iii) (g) Subject to the cost escalation provision agreed between the parties, Pprices quoted by the Bidder shall remain fixed for the period specified in part II of this document. and shall not be subjected to variation on any account, including exchange rate fluctuations and custom duty

As per RFP


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113 15-16

Clause 19: Award Criteria

viii. The Bank reserves the right to stipulate, at the time of finalization of the contract, any other document(s) to be enclosed as a part of the final contract. ix. Failure of the successful Bidder to comply with the requirements / terms and conditions of this RFP shall constitute sufficient grounds for the annulment of the award and forfeiture of the EMD and / or PBG.

viii. The Bank in consultation with the vendor reserves the right to stipulate, at the time of finalization of the contract, any other document(s) to be enclosed as a part of the final contract. ix. Failure of the successful Bidder to comply with the requirements / terms and conditions of this RFP shall constitute sufficient grounds for the annulment of the award and forfeiture of the EMD and / or PBG.

As per RFP

114

16-17

Clause 20: Powers to vary or omit work

No alterations, amendments, omissions, additions, suspensions or variations of the work (hereinafter referred to as variation) under the contract shall be made by the successful Bidder except as directed in writing by Bank. The Bank shall have full powers, subject to the provision herein after contained, from time to time during the execution of the contract, by notice in writing to instruct the successful Bidder to make any variation without prejudice to the contract. The finally selected Bidder shall carry out such variation and be bound by the same conditions as far as applicable as though the said variations occurred in the contract documents. If any, suggested variations would, in the opinion of the finally selected Bidder, if carried out, prevent him from fulfilling any of his obligations under the contract, he shall notify Bank thereof in writing with

No alterations, amendments, omissions, additions, suspensions or variations of the work (hereinafter referred to as variation) under the contract shall be made by the successful Bidder except as directed in writing by Bank. The Bank shall have full powers, subject to the provision herein after contained, from time to time during the execution of the contract, by notice in writing to instruct the successful Bidder to make any variation without prejudice to the contract. The finally selected Bidder shall carry out such variation and be bound by the same conditions as far as applicable as though the said variations occurred in the contract documents. If any, suggested variations would, in the opinion of

As per RFP


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reasons for holding such opinion and Bank shall instruct the successful Bidder to make such other modified variation without prejudice to the contract. The finally selected Bidder shall carry out such variation and be bound by the same conditions as far as applicable as though the said variations occurred in the contract documents. If the Bank confirms its instructions, the successful Bidder’s obligations shall be modified to such an extent as may be mutually agreed, if such variation is substantial and involves considerable extra cost. Any agreed difference in cost occasioned by such variation shall be added to or deducted from the contract price as the case may be.

the finally selected Bidder, if carried out, prevent him from fulfilling any of his obligations under the contract, he shall notify Bank thereof in writing with reasons for holding such opinion and Bank shall instruct the successful Bidder to make such other modified variation without prejudice to the contract. The finally selected Bidder shall carry out such variation and be bound by the same conditions as far as applicable as though the said variations occurred in the contract documents. If the Bank confirms its instructions, the successful Bidder’s obligations shall be modified to such an extent as may be mutually agreed. , if such variation is substantial and involves considerable extra cost. Any agreed difference in cost occasioned by such variation shall be added to or deducted from the contract price as the case may be.

115

17

Clause 21: No Waiver of Bank Rights or Successful Bidder’s Liability

Neither any sign-off, nor any payment by the Bank for acceptance of the whole or any part of the work, nor any extension of time, nor any possession taken by the Bank shall affect or prejudice the rights of Bank against the finally selected Bidder(s), or relieve the finally selected Bidder(s) of his obligations for the due performance of

Neither any sign-off, nor any payment by the Bank for acceptance of the whole or any part of the work, nor any extension of time, nor any possession taken by the Bank shall affect or prejudice the rights of Bank against the finally selected Bidder(s), or relieve the finally selected Bidder(s) of

As per RFP


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the contract, or be interpreted as approval of the work done, or create liability in the Bank to pay for alterations / amendments / variations, or discharge the liability of the successful Bidder(s) for the payment of damages whether due, ascertained, or certified or not or any sum against the payment of which he is bound to indemnify the Bank nor shall any such certificate nor the acceptance by him of any such amount paid on account or otherwise affect or prejudice the rights of the successful Bidder against Bank.

his obligations for the due performance of the contract, or be interpreted as approval of the work done, or create liability in the Bank to pay for alterations / amendments / variations, or discharge the liability of the successful Bidder(s) for the payment of damages whether due, ascertained, or certified or not or any sum against the payment of which he is bound to indemnify the Bank nor shall any such certificate nor the acceptance by him of any such amount paid on account or otherwise affect or prejudice the rights of the successful Bidder against Bank.

116 18 Clause 24: Performance Bank Guarantee

i. Performance Bank Guarantee [PBG] of the amount with validity period specified in Part II of this RFP strictly on the format at Annexure-H is to be submitted by the finally selected Bidder. The PBG has to be issued by a Scheduled Commercial Bank other than SBI and needs to be submitted within the specified time of receipt of formal communication from the Bank about their Bid finally selected. Purchase Order will be released only after receipt of the Performance Bank Guarantee. In case, SBI is the sole Banker for the Bidder, a Letter of Comfort from SBI may be accepted.

i. Performance Bank Guarantee [PBG] of the amount with validity period specified in Part II of this RFP strictly on the format at Annexure-H is to be submitted by the finally selected Bidder. The PBG has to be issued by a Scheduled Commercial Bank other than SBI and needs to be submitted within the specified time of receipt of formal communication from the Bank about their Bid finally selected. Purchase Order will be released only after receipt of the Performance Bank Guarantee. In case, SBI is the sole Banker for the Bidder, a Letter of

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ii. The PBG is required to protect the interest of the Bank against the risk of non-performance of the successful Bidder in respect of successful implementation of the project which may warrant invoking of PBG, also if any act of the supplier results in imposition of Liquidated Damages then also the Bank reserves the right to invoke the PBG.

Comfort from SBI may be accepted. ii. The PBG is required to protect the interest of the Bank against the risk of non-performance of the successful Bidder in respect of successful implementation of the project as per the agreed scope of work which may warrant invoking of PBG. , also if any act of the supplier results in imposition of Liquidated Damages then also the Bank reserves the right to invoke the PBG.

117 18 Clause 25: System Integration Testing and User Acceptance Testing

The Vendor should integrate the software with the existing systems as per requirement of the Bank and carry out thorough system integration testing. System integration testing will be followed by user acceptance testing, plan for which has to be submitted by the Vendor to the Bank. The UAT includes functional tests, resilience tests, benchmark comparisons, operational tests, load tests etc. SBI staff / third Party Vendor designated by the Bank will carry out the functional testing. This staff / third party vendor will need necessary on-site training for the purpose and should be provided by the Vendor. Vendor should carry out other testing like resiliency /

The Vendor should integrate the software with the existing systems as per requirement of the Bank and carry out thorough system integration testing. System integration testing will be followed by user acceptance testing, plan for which has to be submitted by the Vendor to the Bank. The UAT includes functional tests, resilience tests, benchmark comparisons, operational tests, load tests etc. SBI staff / third Party Vendor designated by the Bank will carry out the functional testing. This staff / third party vendor will need necessary on-site training for the purpose and should be provided by the Vendor. Vendor should carry out other testing like resiliency /

As per RFP


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benchmarking / load etc. Vendor should submit result log for all testing to the Bank. On satisfactory completion of the aforementioned tests, the User Acceptance Test (UAT) letter will be issued to the vendor by the competent authority on the line of Annexure-I.

benchmarking / load etc. Vendor should submit result log for all testing to the Bank. On satisfactory completion of the aforementioned tests, the User Acceptance Test (UAT) letter will be issued to the vendor by the competent authority on the line of Annexure-I. within a period of 7 days. In case of failure of the Bank to issue such UAT letter/certificate within such period after the satisfactory completion of the aforementioned tests, the UAT letter/certificate shall be deemed to have been provided by the Bank. The Deliverable shall also be considered to have been accepted by the Bank if the Bank fails to conduct the acceptance test within 2 (two) weeks after delivery. In any event, the Deliverables shall be considered to have been accepted if the Bank makes productive use of it without bidder’s written consent. The Bank shall not withhold or delay the issuance of acceptance certificate of any of the deliverables, if the deliverables substantially meet the specifications or on account of any minor defects which have no material effect on the functionality of the deliverables.


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118 19

Clause 26: Services

iii. Bidder should ensure that vendor’s key personnel with relevant skill-sets are available to the Bank. ix. All product updates, upgrades & patches shall be provided by the Bidder / Vendor free of cost during warranty and AMC / ATS / S&S period.

ix. All product updates, upgrades & patches shall be provided by the Bidder to the Bank at an extra cost / Vendor free of cost during warranty and AMC / ATS / S&S period.

As per RFP

119 19-21

Clause 27: Warranty

i. The selected Bidder shall support the Software Solution during the period of warranty and AMC (if included in purchase order) as specified in Scope of work in this RFP from the date of acceptance of the Software Solution by State Bank of India. ii. During the warranty and AMC period (if desired), the Bidder will have to undertake comprehensive support of the Software Solution

i. The selected Bidder shall support the Software Solution during the period of warranty and AMC (if included in purchase order) as specified in Scope of work in this RFP from the date of acceptance of the Software Solution by State Bank of India. ii. During the warranty and AMC period (if desired), the Bidder will have to undertake comprehensive support of the Software Solution

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supplied by the Bidder and all new versions, releases, and updates for all standard software to be supplied to the Bank at no additional cost . During the support period, the Bidder shall maintain the Software Solution to comply with parameters defined for acceptance criteria and the Bidder shall be responsible for all costs relating to labour, spares, maintenance (preventive and corrective), compliance of security requirements and transport charges from and to the Site (s) in connection with the repair / replacement of the Software Solution, which, under normal and proper use and maintenance thereof, proves defective in design, material or workmanship or fails to conform to the specifications, as specified. During the support period (warranty and AMC, if desired), the vendor shall ensure that services of professionally qualified personnel are available for providing comprehensive on-site maintenance of the Software Solution and its components as per the Bank’s requirements. Comprehensive maintenance shall include, among other things, day to day

supplied by the Bidder and all new versions, releases, and updates for all standard software to be supplied to the Bank at no additional cost . During the support period, the Bidder shall maintain the Software Solution to comply with parameters defined for acceptance criteria and the Bidder shall be responsible for all costs relating to labour, spares, maintenance (preventive and corrective), compliance of security requirements and transport charges from and to the Site (s) in connection with the repair / replacement of the Software Solution, which, under normal and proper use and maintenance thereof, proves defective in design, material or workmanship or fails to conform to the specifications, as specified. During the support period (warranty and AMC, if desired), the vendor shall ensure that services of professionally qualified personnel are available for providing comprehensive on-site maintenance of the Software Solution and its components as per the Bank’s requirements. Comprehensive maintenance shall include, among other things, day to day maintenance of the Software Solution as per the Bank’s policy, reloading of firmware /


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maintenance of the Software Solution as per the Bank’s policy, reloading of firmware / software, compliance to security requirements, etc. when required or in the event of system crash / malfunctioning, arranging and configuring facility as per the requirements of the Bank, fine tuning, system monitoring, log maintenance, etc. The Bidder shall provide services of an expert engineer at SBI GITC, Belapur or at other locations wherever required, whenever it is essential. In case of failure of Software Solution, the Bidder shall ensure that Software Solution is made operational to the full satisfaction of the Bank within the given timelines.

software, compliance to security requirements, etc. when required or in the event of system crash / malfunctioning, arranging and configuring facility as per the requirements of the Bank, fine tuning, system monitoring, log maintenance, etc. The Bidder shall provide services of an expert engineer at SBI GITC, Belapur or at other locations wherever required, whenever it is essential. In case of failure of Software Solution, the Bidder shall ensure that Software Solution is made operational to the full satisfaction as per the agreed specifications of the Bank within the given timelines. The scope of the warranty shall be limited only to correction of any bugs that were left undetected during acceptance testing by the Bank. Warranty shall not cover any enhancements or changes in the application software, carried out after acceptance testing. This warranty is only valid for defects against approved Specifications. The above mentioned warranty shall also not apply if there is any (i) combination, operation, or use of some or all of the deliverables or any modification thereof furnished hereunder with information, software, specifications,


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instructions, data, or materials not approved by Bidder and operation of the deliverables on incompatible hardware not recommended by Bidder; (ii) any change, not made by Bidder, to some or all of the deliverables; or (iii) if the deliverables have been tampered with, altered or modified by the Bank without the written permission of Bidder; or (iv) defects in components or materials provided to Bidder by Bank in connection with the preparation of the deliverable. In case of breach of this warranty, Bank’s exclusive remedy will be to obtain (1) the re-performance of the service or the correction or replacement of any service deliverable that provides substantially similar functionality or (2) if both parties mutually determines that such remedies are not practicable, a refund of the fees allocable to that part of the deliverable will be due to the Bank if already paid by the Bank. EXCEPT AS SET FORTH IN THIS AGREEMENT, BIDDER MAKES NO WARRANTIES TO BANK, EXPRESS OR IMPLIED, WITH RESPECT TO ANY SERVICES OR DELIVERABLES PROVIDED HEREUNDER, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED


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WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL SUCH OTHER WARRANTIES ARE HEREBY DISCLAIMED BY THE BIDDER.

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21-22

Clause 31: Purchase Price

vi. Prices payable to the Vendor as stated in the Contract shall be firm and not subject to adjustment during performance of the Contract, irrespective of reasons whatsoever, including exchange rate fluctuations, any upward revision in duties, charges, etc. vii. The Bidder will pass on to the Bank, all fiscal benefits arising out of reductions, if any, in Government levies viz. sales tax, excise duty, custom duty, etc. or the benefit of discounts if any announced in respect of the cost of the items for which orders have been placed during that period Bidder should explore from OEM regarding EULA with SBI and, if any, should be excluded from cost of procurement.

vi. Subject to the cost escalation provision agreed between the parties, Pprices payable to the Vendor as stated in the Contract shall be firm. and not subject to adjustment during performance of the Contract, irrespective of reasons whatsoever, including exchange rate fluctuations, any upward revision in duties, charges, etc. vii. The Bidder will pass on to the Bank, all fiscal benefits arising out of reductions, if any, in Government levies viz. sales tax, excise duty, custom duty, etc. or the benefit of discounts if any announced in respect of the cost of the items for which orders have been placed during that period Bidder should explore from OEM regarding EULA with SBI and, if any, should be excluded from cost of procurement.

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23-24

Clause 33: Right to Audit

The Selected Bidder (Service Provider) has to get itself annually audited by internal / external empanelled Auditors appointed by the Bank/ inspecting official from the Reserve Bank of India or any regulatory authority, covering the risk parameters finalized by the Bank / such auditors in the areas of products (IT hardware / software) and services etc. provided to the Bank and the Service Provider is required to submit such certification by such Auditors to the Bank. The Service Provider and or his / their outsourced agents / sub – contractors (if allowed by the Bank) shall facilitate the same The Bank can make its expert assessment on the efficiency and effectiveness of the security, control, risk management, governance system and process created by the Service Provider. The Service Provider shall, whenever required by the Auditors, furnish all relevant information, records / data to them. All costs for such audit shall be borne by the Bank. Where any deficiency has been observed during audit of the Service Provider on the risk parameters finalized by the Bank or in the

The Selected Bidder (Service Provider) has to get itself annually audited by internal / external empanelled Auditors appointed by the Bank/ inspecting official from the Reserve Bank of India or any regulatory authority, covering the risk parameters finalized by the Bank / such auditors in the areas of products (IT hardware / software) and services etc. provided to the Bank and the Service Provider is required to submit such certification by such Auditors to the Bank. The Service Provider and or his / their outsourced agents / sub – contractors (if allowed by the Bank) shall facilitate the same The Bank can make its expert assessment on the efficiency and effectiveness of the security, control, risk management, governance system and process created by the Service Provider. The Service Provider shall, whenever required by the Auditors, furnish all relevant information, records / data to them. All costs for such audit shall be borne by the Bank. Where any deficiency has been observed during audit of the Service Provider on the risk parameters finalized by the Bank or in the certification submitted by the Auditors, the Service Provider shall

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certification submitted by the Auditors, the Service Provider shall correct / resolve the same at the earliest and shall provide all necessary documents related to resolution thereof and the auditor shall further certify in respect of resolution of the deficiencies. The resolution provided by the Service Provider shall require to be certified by the Auditors covering the respective risk parameters against which such deficiencies have been observed. Service Provider shall, whenever required by the Bank, furnish all relevant information, records / data to such auditors and / or inspecting officials of the Bank / Reserve Bank of India and or any regulatory authority. The Bank reserves the right to call and/or retain for any relevant material information / reports including audit or review reports undertaken by the service provider (e.g., financial, internal control and security reviews) and findings made on Selected Bidder in conjunction with the services provided to the Bank.

correct / resolve the same at the earliest and shall provide all necessary documents related to resolution thereof and the auditor shall further certify in respect of resolution of the deficiencies. The resolution provided by the Service Provider shall require to be certified by the Auditors covering the respective risk parameters against which such deficiencies have been observed. Service Provider shall, whenever required by the Bank, furnish all relevant information, records / data to such auditors and / or inspecting officials of the Bank / Reserve Bank of India and or any regulatory authority. The Bank reserves the right to call and/or retain for any relevant material information / reports including audit or review reports undertaken by the service provider (e.g., financial, internal control and security reviews) and findings made on Selected Bidder in conjunction with the services provided to the Bank. Any such audit shall be conducted expeditiously, efficiently, and at reasonable business hours after giving due notice to the Bidder which shall not be less than 10 days. The Bank shall not have access to the proprietary data of, or relating to, any


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other customer of Bidder, or a third party or Bidder’s cost, profit, discount and pricing data. The audit shall not be permitted if it interferes with Bidder’s ability to perform the services in accordance with the service levels, unless the Bank relieves Bidder from meeting the applicable service levels.

121

24 Clause 34: Sub-Contracting

As per scope of the RFP, subcontracting is prohibited. However, if the Bidder subsequently wishes to sub-contract the scope of work, it will have to obtain specific written permission from the Bank before contracting any work to subcontractors. Bank at its own discretion may permit or deny the same.

As per scope of the RFP, subcontracting is prohibited. However, if the Bidder subsequently wishes to sub-contract the scope of work, it will have to obtain specific written permission from the Bank before contracting any work to subcontractors, which shall not be unreasonably withheld by the Bank.. Bank at its own discretion may permit or deny the same.

As per RFP

122

24-25

Clause 36: Limitation of Liability

i. For breach of any obligation mentioned in this RFP, subject to obligations mentioned in this clause, in no event Service Provider shall be liable for damages to the Bank arising under or in connection with this agreement for an amount exceeding the total Cost of the Project. Service provider will ensure Bank’s data confidentiality and shall be responsible for liability arising in case of breach of any kind of security and / or leakage of confidential

i. For breach of any obligation mentioned in this RFP, subject to obligations mentioned in this clause, in no event Service Provider shall be liable for damages to the Bank arising under or in connection with this agreement for an amount paid to Bidder by Bank in the preceding twelve months under that applicable work that gives rise to such liability (as of the date the liability arose). exceeding the total Cost of the Project. Service provider will ensure

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customer / Bank’s related information to the extent of loss so caused. ii. The limitations set forth herein shall not apply with respect to: a) claims that are the subject of indemnification pursuant to IPR infringement, damage(s) occasioned by the gross negligence, fraud or willful misconduct of Service Provider, c) damage(s) occasioned by Service Provider for breach of Confidentiality Obligations, d) When a dispute is settled by the Court of Law in India. e) Regulatory or statutory fines imposed by a Government or Regulatory agency for non-compliance of statutory or regulatory guidelines applicable to the Bank, provided such guidelines were brought to the notice of Service Provider.

Bank’s data confidentiality and shall be responsible for liability arising in case of breach of any kind of security and / or leakage of confidential customer / Bank’s related information to the extent of loss so caused. ii. The limitations set forth herein shall not apply with respect to: a) claims that are the subject of indemnification pursuant to IPR infringement, damage(s) occasioned by the gross negligence, fraud or willful misconduct of Service Provider, c) damage(s) occasioned by Service Provider for breach of Confidentiality Obligations, d) When a dispute is settled by the Court of Law in India. e) Regulatory or statutory fines imposed by a Government or Regulatory agency for non-compliance of statutory or regulatory guidelines applicable to the Bank, provided such guidelines were brought to the notice of Service Provider. In no event Service Provider shall be liable, whether in contract, tort, or otherwise, for any special, punitive, indirect, exemplary, consequential, or incidental losses, damages, claims, liabilities, charges, costs, expenses or injuries, including, without limitation, loss of use, data, profits, revenues,


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business and for any claims of customers of the Bank or other third parties claiming through the Bank arising under or in connection with this Agreement even if such Party has been advised in advance of their possibility. Service Provider shall be excused and not be liable or responsible for any delay or failure to perform the services or failure of the services or a deliverable under this Agreement, to the extent that such delay or failure has arisen as a result of any delay or failure by the Bank or its employees or agents or third party service providers to perform any of its duties and obligations as set out in this Agreement. In the event that Service Provider is delayed or prevented from performing its obligations due to such failure or delay on the part of or on behalf of the Bank, then Service Provider shall be allowed an additional period of time to perform its obligations and unless otherwise agreed the additional period shall be equal to the amount of time for which Service Provider is delayed or prevented from performing its obligations due to such failure or delay on the part of or on behalf of the Bank. Such failures or delays shall


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be brought to the notice of the Bank and subject to mutual agreement with the Bank, then Service Provider shall take such actions as may be necessary to correct or remedy the failures or delays. Service Provider shall be entitled to invoice the Bank for additional costs incurred in connection with correction or remedy as above at time & material rate card as agreed upon between the parties.

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25 Clause 37: Confidentiality

Bidder acknowledges and agrees that all tangible and intangible information obtained, developed or disclosed including all documents, contract, purchase order to be issued, data papers and statements and trade secret of the Bank relating to its business practices and their competitive position in the market place provided to the selected Bidder by the Bank in connection with the performance of obligations of Bidder under the purchase order to be issued, in part or complete shall be considered to be confidential and proprietary information (“Confidential Information”) and shall not be disclosed to any third party / published without the written approval of the Bank.

Bidder acknowledges and agrees that all tangible and intangible information obtained, developed or disclosed including all documents, contract, purchase order to be issued, data papers and statements and trade secret of the Bank relating to its business practices and their competitive position in the market place provided to the selected Bidder by the Bank in connection with the performance of obligations of Bidder under the purchase order to be issued, in part or complete shall be considered to be confidential and proprietary information (“Confidential Information”) and shall not be disclosed to any third party /published without the written approval of the Bank. The bank should also maintain the

As per RFP


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ii. The Confidential Information will be safeguarded and Bidder will take all the necessary action to protect it against misuse, loss, destruction, alterations or deletions thereof. In the event of a breach or threatened breach by Bidder of this section, monetary damages may not be an adequate remedy; therefore, Bank shall be entitled to injunctive relief to restrain Bidder from any such breach, threatened or actual. iii. Any document, other than the Contract itself, shall remain the property of the Bank and shall be returned (in all copies) to the Bank on completion of the Vendor’s performance under the Contract, if so required by the Bank.

confidentiality of the information, data, documents etc shared by the bidder to Bank. Every piece of Confidential information should be designated or marked as 'confidential' by the Disclosing Party at the time of disclosure of such information to the Receiving Party or where disclosed orally being confirmed in writing by the Disclosing Party within five days of such oral disclosure. ii. The Confidential Information will be safeguarded and Bidder will take all the necessary action to protect it against misuse, loss, destruction, alterations or deletions thereof. In the event of a breach or threatened breach by Bidder of this section, monetary damages may not be an adequate remedy; therefore, Bank shall be entitled to injunctive relief to restrain Bidder from any such breach, threatened or actual. iii. Any document, other than the Contract itself, shall remain the property of the Bank and shall be returned (in all copies) to the Bank on completion of the Vendor’s performance under the Contract, if so required by the Bank. This restriction does not limit the right to use confidential information if it:


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a. Is obtained from another source without restriction. b. Is in the possession of, or was known to, the receiving party prior to its receipt, without an obligation to maintain confidentiality; c. becomes generally known to the public without violation of this Proposal; d. is independently developed by the receiving party without the use of confidential Information and without the participation of individuals who have had access to confidential information; e. is required to be provided under any law, or process of law duly executed.

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27-28

Clause 41: Patent Rights/Intellectual Property Rights

i. For any licensed software used by the finally selected L1/ TC1 Vendor for performing services or developing software for the Bank, the Vendor shall have the right as well as the right to license for the outsourced services or third party software development. Any license or IPR violation on the part of Vendor / Subcontractor should not put the Bank at risk. The Bank reserves the right to audit the license usage of the Vendor. ii. The Vendor shall, at its own expenses without any limitation, defend and indemnify the Bank

i. For any licensed software used by the finally selected L1/ TC1 Vendor for performing services or developing software for the Bank, the Vendor shall have the right as well as the right to license for the outsourced services or third party software development. Any license or IPR violation on the part of Vendor / Subcontractor should not put the Bank at risk. The Bank reserves the right to audit the license usage of the Vendor. ii. The Vendor shall, at its own expenses without any limitation, defend and indemnify the Bank

As per RFP


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31-32

Clause 45: Termination for Default

i. The Bank, without prejudice to any other remedy for breach of Contract, by a written notice of not less than 30 (thirty) days sent to the Vendor, may terminate the Contract in whole or in part: a. If the Vendor fails to deliver any or all of the Software Solution and Services within the period(s) specified in the Contract, or within any extension thereof granted by the Bank; or b. If the vendor fails to perform any other obligation(s) under the contract; or c. Laxity in adherence to standards laid down by the Bank; or d. Discrepancies / deviations in the agreed processes and / or Software Solution; or e. Violations of terms and conditions stipulated in this RFP. ii. In the event the Bank terminates the Contract in whole or in part for the breaches attributable to the Vendor, the Bank may procure, upon such terms and in such manner as it deems appropriate, Software Solution and Services similar to those undelivered, and the Vendor shall be liable to the Bank for any increase in cost for such similar

i. The Bank, without prejudice to any other remedy for breach of Contract, by a written notice of not less than 30 (thirty) days sent to the Vendor, may terminate the Contract in whole or in part: a. If the Vendor fails to deliver any or all of the Software Solution and Services within the period(s) specified in the Contract, or within any extension thereof granted by the Bank, the failure is for the reasons which are solely and entirely attributable to the Bidder and not due to reasons attributable to Bank and/or its other vendors or due to reasons of Force Majeure; or b. If the vendor fails to perform any other material obligation(s) under the contract, the failure is for the reasons which are solely and entirely attributable to the Bidder and not due to reasons attributable to Bank and/or its other vendors or due to reasons of Force Majeure; or c. Laxity in adherence to standards laid down by the Bank; or d. Discrepancies / deviations in the agreed processes and / or Software Solution; or e. Violations of material terms and conditions stipulated in this RFP. Prior to providing a written notice of

As per RFP


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Software Solution and / or Services. However, the Vendor shall continue performance of the Contract to the extent not terminated. Iii. If the contract is terminated under any termination clause, the vendor shall handover all documents / executable / Bank’s data or any other relevant information to the Bank in timely manner and in proper format as per scope of this RFP and shall also support the orderly transition to another vendor or to the Bank. iv. During the transition, the Vendor shall also support the Bank on technical queries / support on process implementation or in case of software provision for future upgrades. v. The Bank’s right to terminate the Contract will be in addition to the penalties / liquidated damages and other actions as deemed fit. vi. In the event of failure of the Service Provider to render the Services or in the event of termination of agreement or expiry of term or otherwise, without prejudice to any other right, the Bank at its sole discretion may make alternate arrangement for getting


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the Services contracted with another vendor. In such case, the Bank shall give prior notice to the existing Service Provider. The existing Service Provider shall continue to provide services as per the terms of contract until a ‘New Service Provider’ completely takes over the work. During the transition phase, the existing Service Provider shall render all reasonable assistance to the new Service Provider within such period prescribed by the Bank, at no extra cost to the Bank, for ensuring smooth switch over and continuity of services. If existing vendor is breach of this obligation, they shall be liable for paying a penalty of as provided in Part-II, (Schedule of Events, Sl No 20) on demand to the Bank, which may be settled from the payment of invoices or Performance Bank Guarantee for the contracted period or by invocation of Performance Bank Guarantee.

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32-33

Clause 46: Force Majeure

i. Notwithstanding the provisions of terms and conditions contained in this RFP, the Vendor shall not be liable for forfeiture of its performance security, liquidated damages, or termination for default, if any, and to the extent that the delay in performance or other failure

i. Notwithstanding the provisions of terms and conditions contained in this RFP, the Vendor shall not be liable for forfeiture of its performance security, liquidated damages, or termination for default, if any, and to the extent that the delay in performance or other failure to perform its obligations under

As per RFP


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to perform its obligations under the Contract is the result of an event of Force Majeure. ii. For the purposes of this clause, 'Force Majeure' means and includes wars, insurrections, revolution, civil disturbance, riots, terrorist acts, public strikes, hartal, bundh, fires, floods, epidemic, quarantine restrictions, freight embargoes, declared general strikes in relevant industries, Vis Major Act of Government, impeding reasonable performance of the Vendor and / or Sub-Contractor but does not include any foreseeable events, commercial considerations or those involving fault or negligence on the part of the party claiming Force Majeure. iii. If a Force Majeure situation arises, the Vendor shall promptly notify the Bank in writing of such condition and the cause thereof. Unless otherwise directed by the Bank in writing, the Vendor shall continue to perform its obligations under the Contract as far as is reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event.

the Contract is the result of an event of Force Majeure. ii. For the purposes of this clause, 'Force Majeure' means and includes wars, insurrections, revolution, civil disturbance, riots, terrorist acts, public strikes, hartal, bundh, fires, floods, epidemic, quarantine restrictions, freight embargoes, declared general strikes in relevant industries, Vis Major Act of Government, impeding reasonable performance of the Vendor and / or Sub-Contractor but does not include any foreseeable events, commercial considerations or those involving fault or negligence on the part of the party claiming Force Majeure. iii. If a Force Majeure situation arises, the Vendor shall promptly notify the Bank in writing of such condition and the cause thereof. Unless otherwise directed by the Bank in writing, the Vendor shall continue to perform its obligations under the Contract as far as is reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event. In such a case the time for performance shall be extended by a period(s) not less than the duration of such delay. If the duration of delay


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continues beyond a period of 30 days, then either party may at any time thereafter while such performance continues to be excused, terminate this Agreement without liability, by notice in writing to the other party. However, Bidder shall be entitled to receive payments for all services rendered by it under this Contract.

126

33 Clause 47: Termination for Insolvency

The Bank may, at any time, terminate the Contract by giving written notice to the Vendor, if the Vendor becomes Bankrupt or insolvent or any application for bankruptcy, insolvency or winding up has been filed against it by any person. In this event, termination will be without compensation to the Vendor, provided that such termination will not prejudice or affect any right of action or remedy, which has accrued or will accrue thereafter to the Bank. The Bank shall have the right to get the source code released and will receive no opposition/hindrances from the escrow agent and vendor in the event wherein the vendor has been declared Insolvent/Bankrupt.

The BankEither Party may, at any time, terminate the Contract by giving written notice to the Vendorother party, if the other party Vendor becomes Bankrupt or insolvent or any application for bankruptcy, insolvency or winding up has been filed against it by any person. In this event, Bank shall be liable to make payment of the entire amount due under the contract for which services have been rendered by the Selected Bidder.termination will be without compensation to the Vendor, provided that such termination will not prejudice or affect any right of action or remedy, which has accrued or will accrue thereafter to the Bank. The Bank shall have the right to get the source code released and will receive no opposition/hindrances from the escrow agent and vendor in the event wherein the vendor has been declared Insolvent/Bankrupt.

As per RFP

127 33 Clause 48: The Bank, by written notice of not The Bank, by written notice of not less As per RFP


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Termination for Convenience:

less than 90 (ninety) days sent to the Vendor, may terminate the Contract, in whole or in part, at any time for its convenience. The notice of termination shall specify that termination is for the Bank’s convenience, the extent to which performance of the Vendor under the Contract is terminated, and the date upon which such termination becomes effective.

than 90 (ninety) days sent to the Vendor, may terminate the Contract, in whole or in part, at any time for its convenience. The notice of termination shall specify that termination is for the Bank’s convenience, the extent to which performance of the Vendor under the Contract is terminated, and the date upon which such termination becomes effective. In such case, Bank shall pay the following amounts to the vendor: a) The Contract Price, properly attributable to the parts of the system/project executed by the Vendor as of the date of termination including also the work in progress, up to the date of termination. The term “work in progress” shall include but not limited to the value of deliverables/Product meant for delivery to the Bank (i) for which service delivery process was initiated by the Bidder or its vendor prior to the date of notice of termination of Contract; or (ii) order was placed by the Bidder on its vendors, prior to the date of notice of termination. b) The cost of satisfying all other obligations, commitments and claims that the Vendor may in good faith have undertaken with third parties in connection with the contract.


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c) The cost of all the material, hardware, equipments, and manpower etc, purchased and/or employed by the Vendor for performing its obligations under the Contract. d) The cost of removing all Vendor ’s Equipment from the site, repatriate the Vendor’s and its Subcontractors‟ personnel from the site, remove from the site any wreckage, rubbish, and debris of any kind. e) The cost of meeting any other obligations towards the Bank due to such termination.

128

34 Clause 52: Taxes and Duties

a. The Vendor shall be liable to pay all corporate taxes and income tax that shall be levied according to the laws and regulations applicable from time to time in India and the price Bid by the Vendor shall include all such taxes in the contract price. b. Prices quoted should be exclusive of all Central / State Government taxes / duties and levies but inclusive of Custom duty as also cost of incidental services such as transportation, road permits, insurance etc. The quoted prices and taxes / duties and statutory levies such as Service tax, VAT / Sales tax, Excise duty, Custom duty, Octroi, etc. should be specified in the separate sheet (Annexure-F).

a. The Vendor shall be liable to pay all corporate taxes and income tax that shall be levied according to the laws and regulations applicable from time to time in India and the price Bid by the Vendor shall include all such taxes in the contract price. b. Prices quoted should be exclusive of all Central / State Government taxes / duties and levies, any sales, use, value added tax, service taxes or taxes of a similar nature measured by the services, deliverables or charges thereon, imposed by any applicable taxing jurisdiction and where such taxes are applicable, BANK shall be responsible to pay or reimburse Bidder the amount of such taxes. Where applicable, Bidder shall invoice such

As per RFP


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c. Custom duty as also cost of incidental services such as transportation, road permits, insurance etc. in connection with delivery of products at site including any incidental services and commissioning, if any, which may be levied, shall be borne by the Vendor and the Bank shall not be liable for the same. Only specified taxes / levies and duties in the Annexure-F will be payable by the Bank on actual upon production of original receipt wherever required. If any specified taxes/ levies and duties in Annexure-F are replaced by the new legislation of Government, same shall be borne by the Bank. The Bank shall not be liable for payment of those Central / State Government taxes, levies, duties or any tax / duties imposed by local bodies / authorities, which are not specified by the Bidder in Annexure-F d. Prices payable to the Vendor as stated in the Contract shall be firm and not subject to adjustment during performance of the Contract, irrespective of reasons whatsoever, including exchange rate fluctuations, any upward revision in Custom duty. The Bidder will pass on to the Bank, all fiscal benefits arising out of

taxes as a separate line item in applicable invoices and shall pay such amount of tax to the appropriate taxing authority upon receipt of such amount from the BANK. Each party is responsible for its own income taxes, corporate taxes and franchise taxes. but inclusive of Custom duty as also cost of incidental services such as transportation, road permits, insurance etc. The quoted prices and taxes / duties and statutory levies such as Service tax, VAT / Sales tax, Excise duty, Custom duty, Octroi, etc. should be specified in the separate sheet (Annexure-F). Bidder shall be reimbursed for payment of any statutory duty/tax/levy including interest and/or new taxes or an increase in the rates of existing taxes or any other sum, if any payable in respect of any sales tax and/or any other state or central levy. This will apply retrospectively, if so applicable upon Bidder. c. Custom duty as also cost of incidental services such as transportation, road permits, insurance etc. in connection with delivery of products at site including any incidental services and commissioning, if any, which may be levied, shall be


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reductions, if any, in Government levies viz. custom duty or the benefit of discounts if any announced in respect of the cost of the items for which orders have been placed during that period. e. Income / Corporate Taxes in India: The Bidder shall be liable to pay all corporate taxes and income tax that shall be levied according to the laws and regulations applicable from time to time in India and the price Bid by the Bidder shall include all such taxes in the contract price. f. All expenses, stamp duty and other charges / expenses in connection with the execution of the Agreement as a result of this RFP process shall be borne by the Vendor

borne by the Vendor and the Bank shall not be liable for the same. Only specified taxes / levies and duties in the Annexure-F will be payable by the Bank on actual upon production of original receipt wherever required. If any specified taxes/ levies and duties in Annexure-F are replaced by the new legislation of Government, same shall be borne by the Bank. The Bank shall not be liable for payment of those Central / State Government taxes, levies, duties or any tax / duties imposed by local bodies / authorities, which are not specified by the Bidder in Annexure-F d. Subject to the cost escalation provision agreed between the parties, Pprices payable to the Vendor as stated in the Contract shall be firm and not subject to adjustment during performance of the Contract, irrespective of reasons whatsoever, including exchange rate fluctuations, any upward revision in Custom duty. The Bidder will pass on to the Bank, all fiscal benefits arising out of reductions, if any, in Government levies viz. custom duty or the benefit of discounts if any announced in respect of the cost of the items for which orders have been placed during that period. e. Income / Corporate Taxes in India:


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The Bidder shall be liable to pay all corporate taxes and income tax that shall be levied according to the laws and regulations applicable from time to time in India and the price Bid by the Bidder shall include all such taxes in the contract price. f. All expenses, stamp duty and other charges / expenses in connection with the execution of the Agreement as a result of this RFP process shall be borne by the Vendor

129

37

Point 13 of Schedule of Events: Performance Bank Guarantee

1) 20 % of total Procurement cost. 2) 20 % of total AMC cost.

1) 210 % of total procurement cost. 2) 210 % of total AMC cost.

As per RFP

37-38

Point 17 of Schedule of Events: Terms of Payment

Payment terms have been provided Please add: The Bank will pay invoices within a period of 30 days from the date of receipt of undisputed invoices. All payments due for more than thirty (30) days will attract an interest at the rate of 2 percent per month on the invoice amount calculated from the date the payment became due until the recovery is made in full with interest. Without prejudice to the other rights available, Bidder also reserves the right to withhold the provision of Services till such time all the payments due to it

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under this Agreement have been made by Bank and any such withholding by the Bidder shall not be treated as breach by it of the provisions of this Agreement. Any dispute regarding the invoice will be communicated to the selected bidder within 10 days from the date of receipt of the invoice else the invoice is deemed to have been accepted by the bank.

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28 and 38

Clause 42: Liquidated Damages/Point 19 of Schedule of Events

If the Vendor fails to deliver any or all of the products / solution or perform the services within the stipulated time schedule as specified in this RFP / Contract, the Bank may, without prejudice to its other remedies under the Contract, and unless otherwise extension of time is agreed upon without the application of Liquidated Damages, deduct from the Contract Price, as liquidated damages mentioned in part II (Schedule of Events, Sl No 19). Once the maximum deduction is reached, the Bank may consider termination of the Contract.

If the Vendor fails to deliver any or all of the products / solution or perform the services within the stipulated time schedule as specified in this RFP / Contract, the Bank may, without prejudice to its other remedies under the Contract, and unless otherwise extension of time is agreed upon without the application of Liquidated Damages, deduct from the Contract Price, as liquidated damages mentioned in part II (Schedule of Events, Sl No 19). Once the maximum deduction is reached, the Bank may consider termination of the Contract.

As per RFP


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A sum equivalent to 0.51 % per week or part thereof of total Project Cost subject to maximum deduction of 510 % of total Project Costvalue of the undelivered goods or services for delay of each week or part thereof. The LD shall be applicable only if the delay is for the reasons which are solely and entirely attributable to the Bidder and not due to reasons attributable to Bank and/or its other vendors or due to reasons of Force Majeure

131

112

SLA Annexure G

SLA Penalties are given

SLA Penalties shall not exceed 5% of project cost. Uptime Requirement: The time lost due to any of the following reasons shall be taken into account while calculating the availability/ uptime requirement: (a) Time lost due to power or environmental failures; (b) Time taken to recover the system because of power or environmental failures; (c) Time lost due to damage or malfunction in the system or any units thereof due to causes attributable to

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Bank such as attachment of additional devices, making alteration to the system, maintenance of the system, etc. without Bidder's consent and/ or failure to maintain the site as required by the Bidder; (d) Time taken for scheduled maintenance/ troubleshooting either for preventive purposes or improvement in function or other purposes; (e) Time taken for reconfiguration or other planned downtime situations; (f) Scheduled shutdowns as required by Bank (Bidder may also request Bank for a shutdown for maintenance purpose, which request will not be denied unreasonably by Bank); (g) Time taken for booting the system (h) Time lost due to unavailability of links (i) Mis-handling of system by any person other than Bidder's authorized representatives.

132

Data Warehouse What is the current architecture for Data Warehouse. Can you elaborate on the same

Please refer the RFP and pre bid explanations/explanation provided earlier in this document.

133

Data Warehouse On which DB server the Data Warehouse applications supported on


134 Data Warehouse How many sources will be there for pulling data to the Data Warehouse

Please refer the RFP and pre bid explanations/explanation


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provided earlier in this document.

135

Data Warehouse Can you briefly tell what kind of sources are they (RDBMS/Flat files/ XLS/XML ..etc)


136

Data Warehouse Will data be coming in ASCII or UTF-8 Please refer the RFP and pre bid explanations/explanation provided earlier in this document.

137

Data Warehouse What will be the Final Target database Schema be ( Relational or Dimensional) in the Data Warehouse


138

6. There should not be any restrictions on data types that can be compressed.

What will be the target Database (RDBMS or Hadoop)


139

Data Warehouse Will there be a necessity to create a ODS kind of the consolidated Transaction Database for Transaction reporting


140

Data Warehouse Will an intermediate database be provided to store temporary data / Staging Data


141

Data Warehouse Is there any ETL tool with the company, any preferred or we can choose the ETL tool for data Loading


142

Data Warehouse Any rough idea as to how many ETL processes will be required to load the source data to Target

Please refer the RFP and pre bid explanations/explanation provided earlier in this


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document. 143

Data Warehouse What is the volume of data load per day. It this expected to increase


144 Data Warehouse Are there any Scheduling tools available for the process to be scheduled (EX Autosys )

No

145

Data Warehouse Is data quality a issue which needs to be addressed. If yes can you elaborate on that


146

Data Visualization What are the kind of reporting expected from the DW (Canned reports / visualization / Trend Analysis)


147 Data Visualization Is there is requirement for Statistical modelling to be done on the data

As per Bank's requirements.

148

Data Visualization What are the business functions addressed by the BI systems?


149

Data Visualization Roughly how many reports are expected in total from the Data Warehouse


150

Data Visualization Is there any multilingual reporting developed and Supported ? If yes, what different languages?


151

Data Visualization What is the user base for the reports. How many users use the reports



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152

Data Visualization What will be the report generation format (XLS/PDF/XML/CSV Feeds)


153

Scope of Work In the RFP there is reference to Dashboards. Can you elaborate on how many Dashboards will be required and each having how many reports in them


154

Scope of Work What are the different channels the information is getting distributed to the end users?


155

Scope of Work Will there be a necessity to do Data Migration from old system to new systems. Can you elaborate on the same


156

Scope of Work Are tools and technology already chosen or to be defined based on requirement. Are there any preferred tools and technologies which SBI has licenses with


157

b) Information Discovery and Delivery How many business functions are addressed in the system (LOB)


158

b) Information Discovery and Delivery How many KPI's in each of these Business Functions


159

b) Information Discovery and Delivery What are the metrics from these Business Functions


160 Bidder shall provide maintenance support Generally if the hardware is provided by Please refer the RFP and pre


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for Hardware / Software / Operating System / Middleware over the entire period of contract.

the client, they will also have appropriate maintenance contract with the provider. For this proposal, does the bidder have to include additional resources for hardware support, System administrators?

bid explanations/explanation provided earlier in this document.

161

Bidder shall provide and implement patches / upgrades / updates for hardware / software / Operating System / Middleware etc as and when released by the Vendor / OEM or as per requirements of the Bank. Bidder should bring to notice of the Bank all releases / version changes.

Will applying OS level patches or hardware upgrades be a part of the bidder responsibility of the hardware provider for SBI?


162

All product updates, upgrades & patches shall be provided by the Bidder / Vendor free of cost during warranty and AMC / ATS / S&S period.

Please confirm if this is barring any patches, upgrades, etc for which OEM raises a cost.


163

Warranty and Annual Maintenance Contract Please confirm the duration of the warranty period and the maintenance period. Is it 6 months of warranty + 3 years of AMC ? So a total of 3.5 years post go-live.


164

Is SBI open to project execution and onsite support from any other location other than Mumbai? For example from SBI office in Chennai or Hyderabad.

No

165

Is SBI open to project execution during development from bidder's offshore premises, with a small team working from onsite?

Can be discussed after L1 bid is awarded.

166

Create dispatch item for scanned documents, email and notification from internal users.

What is the source of the scanned documents? Are you looking for scanning solution as well? If so, will it be centralized



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or decentralized solution? How many locations will be there?

document.

167

Create dispatch item for scanned documents, email and notification from internal users.

Any backlog digitization/ migration is in scope? If so, what is the volume size?


168

Integrated correspondence inbox for external emails and internal correspondence.

Could you please explain more on the source of external emails


169

Payment shall be made in Indian Rupees. A. Payment for Software License: 1. On Delivery and installation : 75 % of total cost. 2. Remaining 25 % on Go live. B. Payment for Implementation /Customisation / warranty cost for the solution : 1. Phase- I- After successful UAT- 50 % 2. Phase-II - After successful Go live - 50 % C. Payment for AMC quarterly in arrears for annual AMC amount.

Payment shall be made in Indian Rupees. A. Payment for Software License: 1. On Delivery and installation : 90% of total cost. 2. Remaining 10 % on Go live. B. Payment for Implementation /Customisation / warranty cost for the solution : 1. Phase- I- After successful UAT- 70 % 2. Phase-II - After successful Go live - 30 % C. Payment for AMC quarterly in advance for annual AMC amount.

As per RFP

170 Installation / implementation within Four months

Installation / implementation within Six months

As per RFP.

171

1) 20 % of total procurement cost.-Validity period for 15 months from the date of purchase order 2) 20 % of total AMC cost. Validity period for 39 months from last date of first PBG.

Pls change it to 10% of total procurement cost for the whole SLA Period .

As per RFP

172 38 Liquidated damages


A sum equivalent to 1% per quarter or part there of total Project Cost subject to maximum deduction of 10 % of total of the "Cost towards Project Deliverables for

As per RFP


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delay of each week or part thereof. 173 38 Transition

Penalty Rs.10,00,000/- Request Bank to delete this clause as

required Penalty already covered for all the parameteres.

As per RFP

174 43 4 Bidder’s Eligibility Criteria

Bidder should have experience of minimum 3 years in providing the similar Software Solution / services in at least three (3) organisations in India, out of which one should preferably from the Banking and Financial sector

Bidder should have experience of minimum 3 years in providing the similar Software Solution / services in at least three (3) organisations in India or Global, out of which one should preferably from the Banking and Financial sector


175 112

PENALTY FOR NON PERFORMANCE OF SLA

99% minimum uptime per week. Penalty Calculation-Rs.10,000/- for every 0.01% downtime *

Request bank to cap this penalty as 10% of deliverables for the quarter .

As per RFP.

176 18 UAT includes functional tests, resilience tests, benchmark comparisons, operational tests, load tests etc Vendor should carry out other testing like resiliency / benchmarking / load etc. Vendor should submit result log for all

Do we need to engage 3rd party for same or SI can do it?



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testing to the Bank.

177 18 SBI staff / third Party Vendor designated by the Bank will carry out the functional testing

pls confirm bank will engage with 3rd party directly


178 58 Automation of manual reports: - MS Excel reports are prepared manually by various desks such as Liquidity Management, P & L reporting, Fixed income, Equities and Mutual fund, PE, Money Market, Portfolio Management Services, Forex, Spot Desk Cross Currency, Gold Desk, Forex

Please provide detail what is expected; quantifying the no of data points coverage? How many no fo excel with no of tabs.



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forward desk, DTL CRR, etc.

179 58 All of the reports where input data is currently in readable digitized format are to be automated. Some of the MS Excel based report having input data in non-digitized form (such as email, phone calls) are used for further reporting on T+1 day or future periods such as weekly, fortnightly, monthly or quarterly. Data from such reports are also to be uploaded into new data warehouse.

Our interpretation is where ever digitized data available automate digitized data input to excel and excel will continue as it is. Second part where digitized data not available capture data from these reports and upload to DWH.


180 59 Historical data Please provide the no of system where daat Please refer the RFP and pre


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to be migrated into data warehouse wherever it is required and where change data is available in existing systems.

migration is applicable and size and timeline of data migration


181 59 Build reports identified for automation.

Kindly provide no of reports identified; please provide no do tabs in each excel/report


182 59 Expected no of users : · There would be around 10 users for creating the reports and dash boards. · The proposed solution should cater to around 50 users (concurrent sessions)

Please confirm if both of these nos are simultaneous users


183 General Please provide no of instances of treasury; Does all associate and RRBS treasury systems in scope?



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184 37 Part-

SCHEDULE OF EVENTS point 16

Installation / implementation within Four months

Delivery schedule of 4 months for both BI and FMS

As per RFP

185 37 Part- SCHEDULE OF EVENTS point 17

Terms of payment Payment shall be made in Indian Rupees. A. Payment for Software License: 1. On Delivery and installation : 75 % of total cost. 2. Remaining 25 % on Go live. B. Payment for Implementation /Customisation /warranty cost for the solution : 1. Phase- I- After successful UAT- 50 % 2. Phase-II - After successful Go live - 50 % C. Payment for AMC - quarterly in arrears for annual AMC amount.

A. Payment for Software License: 1. On Delivery : 90 % of total cost. 2. Remaining 10 % on Go live. *Kindly remove "installation" word, as implementation payment is already described in point B

As per RFP.

186 38 Part- SCHEDULE OF EVENTS point 19

Liquidated damages A sum equivalent to 1 % per week or part thereof of total Project Cost subject to maximum deduction of 10 % of total Project Cost for delay of each week or part thereof.

kindly change the maximum deduction to 5%

As per RFP.

187 57 Scope of Work SBI Treasury dept. has a need to implement Data warehouse and build Dashboards with drill down capability, rebuild existing Crystal reports on new platform and automate reports generation wherever possible for the reports that are currently built manually in MS Excel

Schedule applicable for new extract and what is the availability and readiness of new extract system


188 13 16. Technical Evaluation Point i

The Bidder will demonstrate / substantiate all claims made in the technical Bid to the satisfaction of the Bank, the capability of the

What process need to show in the demo? Include both BI & FMS



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Software Solution / services to support all the required functionalities at their cost in their lab or those at other organizations where similar Software Solution / services are in use.

document.

189 57 Annexure-E Scope of work

SBI Treasury dept. has a need to implement Data warehouse and build Dashboards with drill down capability, rebuild existing Crystal reports on new platform and automate reports generation wherever possible for the reports that are currently built manually in MS Excel

What are the source of data for new report Please refer the RFP and pre bid explanations/explanation provided earlier in this document.



How many number of new report required apart from existing 100 report




What is the existing crystal report source data




DB size to migrate Please refer the RFP and pre bid explanations/explanation provided earlier in this document.


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What is current DB to migrate? Please refer the RFP and pre bid explanations/explanation provided earlier in this document.



Volumetric of report, new and old report to calculate efforts




Current data needs to transferred to new SAP system




The requirement is only Crystal reports Please refer the RFP and pre bid explanations/explanation provided earlier in this document.


The new platform will help Cross functional analysis, improve productivity and store historical data to guide future strategies.

What is cross functional analysis Please refer the RFP and pre bid explanations/explanation provided earlier in this document.

198 57 Annexure-E The new platform will help Cross functional which productivity needs to be improved? Please refer the RFP and pre


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Scope of work analysis, improve productivity and store historical data to guide future strategies.


199 59 1. Development of BI Reports / Dashboard Point i

i) Expected no of users : · There would be around 10 users for creating the reports and dash boards. · The proposed solution should cater to around 50 users (concurrent sessions) for accessing the reports and dash boards at any given point of time.

Number of users in BI Location? Across All branches


200 60 2. Development of File Management System (FMS) Point K

Expected no of users : · There would be around 50-60 users for the consideration of the file movements within the Treasury department.

Number of users in FMS Location? Across all locations


201 59 2. Development of File Management System (FMS) Point a, f

Gather requirements from end user for digitization of review and approvals. f. Also, user should be able to define new / adhoc workflow when required.

What type of Workflow in FMS Please refer the RFP and pre bid explanations/explanation provided earlier in this document.

202 58 1. Development of BI Reports / Dashboard Point c

c) Build integration to extract, transform and load data from source systems into data warehouse at predefined sequence and time of the day. Data to be transferred in batch mode.

What type of integration with BI & FMS Total number of interfaces.


203 55 a) 51 Should be able to re-use Multi hierarchy organization structure from existing HR/HCM application.

What is HR/HCM system Technical team is available? What type of interface is possible?


204 55 The File Cabinet helps store files which have, source of document scanning in FMS Please refer the RFP and pre


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a) 49 a closed, or on hold status. bid explanations/explanation provided earlier in this document.

205 54 C(41) System should be able to Combine multiple sources without scripting.

What are new source of data extract Please refer the RFP and pre bid explanations/explanation provided earlier in this document.


How may report from each source Please refer the RFP and pre bid explanations/explanation provided earlier in this document.


Technical team is availability for new system data extract



Who will support technical and functional side of new data extract



Crystal reports has been used for their treasury application (Murex). Data from Treasury application is transformed and stored in Data marts. About 100 reports are generated using Crystal reports. These reports are circulated to the top management and also used by various teams for preparing periodic MS Excel reports

Direct reporting of existing data source or needs to migrate it to SAP BI



MS Excel reports based on inputs from various sources such as CBS, Crystal reports, Murex application, Strabus application, Mercury, TLM, Trade Finance, emails, CCIL application and

Interface of all current data extract Please refer the RFP and pre bid explanations/explanation provided earlier in this document.


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values provided over phone calls. These reports are prepared by different desks and circulated to higher authorities for their review and approval.


Crystal reports has been used for their treasury application (Murex). Data from Treasury application is transformed and stored in Data marts. About 100 reports are generated using Crystal reports. These reports are circulated to the top management and also used by various teams for preparing periodic MS Excel reports

Size of each new data extract Please refer the RFP and pre bid explanations/explanation provided earlier in this document.



frequency of data load Please refer the RFP and pre bid explanations/explanation provided earlier in this document.


Dashboard will be compatible with Mobile and Tablet view of multiple platforms. The system will be capable to adjust the graphs and visuals based on screen size.

Mobile compatible - size of each report in existing report What mobile is currently used in SBI


214 58 Development of BI Reports / Dashboard Automation of manual reports:

All of the reports where input data is currently in readable digitized format are to be automated. Some of the MS Excel based report having input data in non-digitized form (such as email, phone calls) are used for further reporting on T+1 day or future periods such as weekly, fortnightly, monthly or quarterly. Data from such reports are also

How many automation report required Please refer the RFP and pre bid explanations/explanation provided earlier in this document.


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to be uploaded into new data warehouse. 215 58 Development

of BI Reports / Dashboard Automation of manual reports:

All of the reports where input data is currently in readable digitized format are to be automated. Some of the MS Excel based report having input data in non-digitized form (such as email, phone calls) are used for further reporting on T+1 day or future periods such as weekly, fortnightly, monthly or quarterly. Data from such reports are also to be uploaded into new data warehouse.

Data from such reports are also to be uploaded into new data warehouse. Where to be uploaded



MS Excel reports are prepared manually by various desks such as Liquidity Management, P & L reporting, Fixed income, Equities and Mutual fund, PE, Money Market, Portfolio Management Services, Forex, Spot Desk Cross Currency, Gold Desk, Forex forward desk, DTL CRR, etc.

Frequency of automation Please refer the RFP and pre bid explanations/explanation provided earlier in this document.



What are non digital form of report and how many? How it will be bring into digital format? Size of the report?



All of the reports where input data is currently in readable digitized format are to be automated. Some of the MS Excel based report having input data in non-digitized form (such as email, phone calls) are used for further reporting on T+1 day or future periods such as weekly, fortnightly, monthly

Automation : SBI wants report in mail or dashboard? What automation is mentioning here?



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or quarterly. Data from such reports are also to be uploaded into new data warehouse.



For email automation what is the mail server and its load balancing? Support for SAP BI


220 59 2. Development of File Management System (FMS)

Currently, reports, documents are reviewed and commented by senior management manually.

FMS - Current report and Document size Please refer the RFP and pre bid explanations/explanation provided earlier in this document.


The documents are physically routed to get their approvals. SBI Treasury has a need to digitize this process by developing a solution that caters to Lifecycle Management of files.

How many documents are routed? Pre day Per Week Per Month Per Year



The documents are physically routed to get their approvals.

How the document are scanned ? Any scanner is captured / added in requirements



Currently, reports, documents are reviewed and commented by senior management manually.

Size of approval comments Any attachment added in the comments



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224 60 Build & Testing Develop Unit, Integration and user acceptance Test cases - Unit testing and System Integration testing - Coordinate User Acceptance testing

- Core team and testing team is from SBI Please refer the RFP and pre bid explanations/explanation provided earlier in this document.


- Test case and manuals in which language Please refer the RFP and pre bid explanations/explanation provided earlier in this document.


- Testing will be done in all SBI location or centralized



- User training in which location Please refer the RFP and pre bid explanations/explanation provided earlier in this document.


- How many batch training Please refer the RFP and pre bid explanations/explanation provided earlier in this document.


- How many number of user training Please refer the RFP and pre bid explanations/explanation provided earlier in this document.


- Level of training Please refer the RFP and pre bid explanations/explanation provided earlier in this document.


- How end users are trained Please refer the RFP and pre bid explanations/explanation provided earlier in this document.

232 60 Deployment & Production go-live - Post go line in onsite or offshore support Please refer the RFP and pre


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Post Production

- Provide Post Production support for next three years - Facilitate end user training - Knowledge transition to Support team

Laptop and infrastructure will be provided bid explanations/explanation provided earlier in this document.

233 60 Deployment & Post Production

Production go-live - Provide Post Production support for next three years - Facilitate end user training - Knowledge transition to Support team

- KT to which support team Please refer the RFP and pre bid explanations/explanation provided earlier in this document.

234 61 Proposed Solution and Approach (e)

SBI to review code and provide signoff. Bidder to fix code that is noncompliant with standards.

Which code will be reviewed by SBI? Any specific standard to develop the code


235 61 Proposed Solution and Approach (f)

Bidder will conduct Performance tests. Based on the results, performance issues if any will be fixed by the bidder.

Performance test -This is as per bidder or need any performance test specific to bank


236 61 Proposed Solution and Approach (l)

Bidder to provide training to users as and when required by the bank.

provide training to users as and when required by the bank. What type of training? End user / Core user? Location? Batch


237 61 Proposed Solution and Approach (m)

Bidder to provide 3 years Post production i.e. onsite L1 support (AMC period) by deploying one full time skilled resource (in consultation with Bank) after expiry of warranty period.

L1 suport - Helpdesk for assisting users 24/7 Call center assistance also required? Any specific language


238 45 (A) 7 Database should provide support for storing and querying unstructured data.

Kindly confirm, this unstructured data is related to the external data sources and is required to be transformed & stored as structured data in RDBMS database mentioned in RFP clause No. (A) 8.



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239 45 (A) 8 The database technology should be a full featured RDBMS and should adhere to ANSI standards.

Kindly confirm, RDBMS database will be also used for storing unstructured data from external data source i.e. the unstructured data needs to be transformed & stored as structured data in this RDBMS database

Yes, as per Bank's requirements.

240 45 (A) 11 Should provide web based administration and monitoring tool.

Kindly illustrate the specific requirements for web based administration and monitoring. Is the web based administration and monitoring tool requirement catered in the proposed products for middleware, DB and BI ?


241 46 (A) 23 Can the business semantic layer integrate to both relational database as well as OLAP data sources?

Kindly confirm, does the OLAP data sources already exists in the Enterprise landscape and what is the technology used for OLAP?


242 50 (A) 65 The BI platform should have server monitoring solutions in a GUI interface.

Kindly illustrate the different features or requirements expected for server monitoring in GUI interface. Can the proposed BI product cater given monitoring requirements?


243 54 (B) 34 User should be able to enjoy freedom of analysis anywhere with the off-line mode for analysts on the go. Users can still continue analysing or modifying the report layout right from their desktop with no Internet connection. Data synchronization is seamless so no manual updates are required.

Kindly confirm, the need of data syncronization at the desktop in order to be able to analyse or modify the report with off-line mode. Can the proposed BI product cater the given requirements?


244 18 25 . System Integration

Full Section Please let us know on the expection Please refer the RFP and pre bid explanations/explanation provided earlier in this


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Testing & User Acceptance Testing

document.

245 19 26 Services: Vi ) Bidder shall provide and implement patches / upgrades / updates for hardware / software / Operating System / Middleware etc as and when released by the Vendor / OEM or as per requirements of the Bank. Bidder should bring to notice of the Bank all releases / version changes.

We hope OS and Hardware is an typo error . The SI responsibility will be limited application and configuration


246 viii. Bidder shall provide maintenance support for Hardware / Software / Operating System / Middleware over the entire period of contract.

We hope OS and Hardware is an typo error . The SI responsibility will be limited application and configuration


247 26 39. Vendor’s obligations:

v. Vendor shall provide necessary training from the OEM to the designated SBI officials on the configuration, operation / functionalities, maintenance, support & administration for Software Solution, installation, troubleshooting processes of the proposed solution.

WE suggest training from SI instead of OEM

As per RFP.

248 38-39

Part-II A. Payment for Software License: 1. On Delivery and installation : 75 % of total cost. 2. Remaining 25 % on Go live. B. Payment for Implementation / Customisation / warranty cost for the solution : 1. Phase- I- After successful UAT- 50 % 2. Phase-II - After successful Go live - 50 % C. Payment for AMC quarterly in arrears for annual AMC

We request A. Payment for Software License: 1. On Delivery and installation : 100 % of total cost. ( As OEM take upfront ) along with 1st year OEM ATS B. Payment for Implementation / Customisation / warranty cost for the solution : 1. After successful BBP- 25 % 2. After successful UAT - 25 % 3. After successful Realization - 25 %

As per RFP


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amount. 3. After successful Golive - 25 % C. Payment for SI AMC quarterly in arrears for annual AMC amount. D. Payment for OEM AMC / ATS , begninng of year 100 %

249 38 Part-II Installation / implementation within Four months

As per RFP

250 43 Bidder’s Eligibility Criteria

4 - Bidder should have experience of minimum 3 years in providing the similar Software Solution / services in at least three (3) organizations in India, out of which one should preferably from the Banking and Financial sector.

Request to consider - preferable Banking and Financial sector experience can be global of similar nature .


251 5 - Client references and contact details (email / landline / mobile) of customers for whom the Bidder has executed similar projects in India. (Start and End Date of the Project to be mentioned) in the past (At least 3 client references are required)

As per RFP

252 58 Development of BI Reports/Dashboards

Build data warehouse using data from existing data marts that has about 60% of data required for reports. The existing data mart is a part of core treasury application.

Please share system details of Treasury application & data mart(Ex: OS, DB version etc), also please highlight number of tables to be extracted from each of the application.


253 58 Extract data from other source systems or additional data from existing data sources

Please specify if any application apart from excel needs to be considered, kindly

Please refer the RFP and pre bid explanations/explanation


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(e.g. excel based, etc.) to load into data warehouse.

provide approx number of excels files. provided earlier in this document.

254 58 Automation of Manual reports


Please clarify do we need to extract unstructured data like emails & voice calls also?


255 57 Scope of Work Crystal reports has been used for their treasury application (Murex). Data from Treasury application is transformed and stored in Data marts. About 100 reports are generated using Crystal reports. These reports are circulated to the top management and also used by various teams for preparing periodic MS Excel reports.

Do we need to consider all 100 crystal reports for re development or can you please come up with the reports which are used by business .


256 57 MS Excel reports based on inputs from various sources such as CBS, Crystal reports, Murex application, Strabus application, Mercury, TLM, Trade Finance, emails, CCIL application and values provided over phone calls. These reports are prepared by different desks and circulated to higher authorities for their review and approval.

Please clarify if we are expecting to integrate all the applications mentioned ? If yes, kindly share system details and approx number of tables from each of the application


257 37 Delivery Schedule / Timeline for software

Installation / implementation within Four months

7 months should be ideal implementation time - kindly consider

As per RFP


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soltution 258 Pag

e 28

41., Point (vi) The source code / object code / executable code and compilation procedures of the Software Solution made under this agreement are the proprietary property of the Bank and as such the vendor shall make them available to the Bank after successful User Acceptance Testing. Vendor agrees that the Bank owns the entire right, title and interest to any inventions, designs, discoveries, writings and works of authorship, including all Intellectual Property Rights, copyrights. Any work made under this agreement shall be deemed to be ‘work made for hire’ under any Indian/U.S. or any other applicable copyright laws.

Newgen owns the IPR of the proposed product components and source code of only customization done as part of the project will be provided to State Bank of India only if required. Please confirm if our understanding is correct.

As per RFP.

259 Page 43

Annexure-B Eligibility Criteria Request you to consider proposed solution for File Management System to be COTS based and the OEM of the proposed products should have presence in Analyst reports like Gartners Magic Quadrant for Intelligent Business Process Management Suites.

As per RFP.

260 Page 50

Annexure C(A) - 3. File Management System

69. File Management. 70. Options to create, move, track, store and retrieve files.

Based on our experience of working with various organizations in Government in India, we strongly feel that State Bank Of India has the requirements for File/DAK Management system with below mentioned features: • File/DAK Management System should be based on Manual of office Procedure (MOP from DARPG- Department of Administrative



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Reforms And Public Grievances) • DAK/File Management with features like online DAK/File register etc • Whitehall based file movement (File view with all Documents are shown on one side and Green NoteSheet on other side) • Supports for Green Note sheet • Secure notes and annotations in inbuilt image viewer • Should be based on proposed Document Management System & Workflow Management and business process management Tool. Please confirm?

261 Page 50


78. Workflow Management Request you to include the following specification to ensure best of breed Business Process Management solution: The required workflow management solution should comply to various open workflow standards such as BPMN, BPEL, WFMC. Please confirm


262 Page 50


80. Create dispatch item for scanned documents, email and notification from internal users.

Request you to specify the number of locations/offices at which the correspondences/documents/letters shall be scanned. Also, request you to elaborate on the volume, document types and formats of these documents.


263 Page 55

Annexure C(B) - 3. File Management System, Point 52

Association of predefined sequential / parallel workflow to the file.

Based on our experience of working with various Govt organizations, Workflow processes have certain complexities and require a robust and agile workflow management system with below



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functionalities :- - Graphically modelling the processes or workflows with programming, inbuilt Form designer, rule engine, configurable Business Activity Monitoring tool (Dashboards) - Facilitate re-engineering of processes and act as a platform for application / document routing mechanisms. Please confirm?

264 Page 55

Annexure C(B) - 3. File Management System, Point 53

Insertion of ad-hoc workflow while file is in process.

As for designing ad-hoc and multiple workflows, we recommend the BPM/workflow solution should be configurable enough to design the processes without/less coding in smaller timelines. So intelligent Business Process Management system should be considered in order to ease the tasks/activities to be performed.


265 Page 59

Annexure E - 2. Development of File Management System

Build Reports to indicate the status of workflows, aging at approval step, etc.

The workflow management solution should have an in-built Business Activity Monitoring Tool which enables standard and custom report generation visible to users on a Dashboard. Please confirm if our understanding is correct.


266 Page 60

Annexure E - 2. Development of File Management System

Implementation Scope: • Data integration from multiple operational source systems

Request you to elaborate on the systems that would be integrated with the proposed solution. Please Confirm if there are ready API for the above system.


267 43/ Bidder’s Bidder should have experience of minimum Bidder should have experience of minimum As per corrigendum issued


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126

Eligibility Criteria

3 years in providing the similar Software Solution / services in at least three (3) organizations in India, out of which one should preferably from the Banking and Financial sector.

3 years in providing the similar Software Solution / services in at least three (3) organizations in India.

268 Client references and contact details (email / landline / mobile) of customers for whom the Bidder has executed similar projects in India. (Start and End Date of the Project to be mentioned) in the past (At least 3 client references are required)

Proof of the project executed to be provided. Bidder should arrange for the call with the customers at the time of evaluation.

As per RFP

269 37/126

SCHEDULE OF EVENTS

Delivery schedule / Timeline for Software Solution-Installation / implementation within Four months

Successful bidder and SBI can discuss and finalize

As per RFP

270 43 Eligibility

clause Eligibility clause on turnover/profitability/number of years of experience/SEI CMM level

Seeking exemptions on these clauses for DIPP approved start-ups as promised in the Start-up India campaign

As per RFP

271 37 14 Price validity from the date of price

discovery 1. Need clarification in detail. As per RFP (Refer Page 37

point 14) 272 37 16 Delivery schedule / Timeline for Software

Solution: 1. We feel the timelines specified is too short to execute DW project. Can timelines be re-considered? 2.Is our understanding correct that the solution needs to be build, unit tested, user accepted and deployed to production with-in 4 months.

As per RFP.

273 43 2 The Bidder must have an average annual turnover of minimum Rs.100 crores during last 3 financial year(s).

1. Can the Bidder be a consortium of 2 Companies

As per RFP

274 43 4 Bidder should have experience of minimum 1. Case study of Globally executed project As per corrigendum issued


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3 years in providing the similar Software Solution / services in at least three (3) organisations in India, out of which one should preferably from the Banking and Financial sector.

is eligible? 2. If consortium / sub-contract is allowed, can sub-contract companies case study is eligible? Suggestion: Bidder should have experience of minimum 3 years in providing the similar Software Solution / services in at least three (3) organisations, out of which one should preferably from the Banking and Financial sector.

275 63 c,d Compliance with Bank’s IS Security policy Need more clarity? Responsibility of physical security of facilities lies with Bank, however bidder/bidder's resource(s) has to follow Bank's IS Security Policy.

276 58 Scope of work… Build data warehouse using data from existing data marts that has about 60% of data required for reports.

Where from do we need to get the balance 40% data

Remaining 40% data can be structured or unstructured data, being utilized by the business users. 1) Existing core datamart is One (1), from where data needs to be extracted. In addition there might be certain other data available. 2) Size of core datamart is approximately 1.5-2TB 3) Data is loaded into the DM by core treasury applications. 4) Number of tables shall be approximately 6000. 5) Data load is generally done


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in batches. 6) Datamart for solution should have a separate database other than existing datamart.

277 58 Extract data from other source systems or additional data from existing data sources (e.g. excel based, etc.) to load into data warehouse

What are the other source systems? (provide list and are they internal or external to SBI)


278 58 Reports.. 'which may be combination of multiple existing reports and these charts to have drill down capability'

How many reports are to be made? Please refer RFP and the explanation provided earlier in this document.

279 58 Automation of manual reports:

Some of the MS Excel based report having input data in non-digitized form (such as email, phone calls) are used for further reporting on T+1 day or future periods such as weekly, fortnightly, monthly or quarterly. Data from such reports are also to be uploaded into new data warehouse.'

Does this mean we need to email data from email and phone calls as well? Into the data warehouse? Do we need to parse these emails and fetch the relevant data? Are you looking at phone calls data (CDR) processing? If so, is CDR (Call Data Records) Data is one of the data source?

Please refer RFP and the explanation provided earlier in this document.

280 58 The scope of activities for new system will involve following

Collect requirements from each team to understand existing report layout, source of data for each data entity and attribute, logic for

Do you have any existing design documentation documenting these or do we need to do this from scratch?

This needs to be done from scratch.


c) Build integration to extract, transform and load data from source systems into data warehouse at predefined sequence and time of the day. Data to be transferred in batch mode.

Is Data Quality also part of scope? If so, what Data Quality activities are expected to be part of this (eg. Data profiling, Data Audit, Data cleansing, Standardization, enrichment, etc.)


282 58 The scope of c) Build integration to extract, transform and Is Master Data Management part of the Please refer the RFP and pre


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activities for new system will involve following

load data from source systems into data warehouse at predefined sequence and time of the day. Data to be transferred in batch mode.

scope? If so for what entities MDM hub to be created?

bid explanations/ explanation provided earlier in this document.


e) Historical data to be migrated into data warehouse wherever it is required and where change data is available in existing systems.

How many years of historical data need to be migrated? Is any effort done on the availability of historical data? How much size is expected historical data to be in TB/ PB etc.?




Does this partly / completely need to be archived? If so, what are the archival and retrieval requirements in terms of availability…?




What data compliance / regulations are required to be fulfilled in the process?



f) Build reports identified for automation How many reports are in scope Please refer the RFP and pre bid explanations/ explanation provided earlier in this document.


g) Incorporate required security / access control for visibility / restriction to view information based on their roles.

Does the system need to be integrated with any enterprise authentication system? If so please specify what is it (eg. LDAP etc.)


288 62 Project Deliverables

Exact replica of the solution to be deployed for Disaster Recovery (DR) site

What is your DR strategy? Plz share DR environment details.

Please refer the RFP and pre bid explanations/ explanation provided earlier in this


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document. 289 63 Technical

Requirements 1. The bidder must specify in detail their requirement in respect of Hardware / Software/ Network and also Database/Middleware/OS requirements.

Is hardware sizing, software licensing etc. part of the scope? If so, need the following information to size.. 1. Provide the list of all data source systems and associated tables and size of the data 2. How many total reports (manual / automated) reports to be built...



1. The data base wherever feasible should be Oracle and Middleware should be either Web sphere or Web logic as the Bank has entered enterprise licensing arrangement for the same.

Does this mean we can't recommend any other DB as needed? And have to base our solution to only Oracle DB …and others mentioned here?



1. The data base wherever feasible should be Oracle and Middleware should be either Web sphere or Web logic as the Bank has entered enterprise licensing arrangement for the same.

Are you open for any open source technologies?



1. The bidder must specify in detail their requirement in respect of Hardware / Software/ Network and also Database/Middleware/OS requirements.

Are you open for Cloud Architecture ? (Public / Private)

Bank's Internal Private Cloud / physical infrastructure only. No public cloud.


Proposed architecture for the solution to be submitted along with technical bid. Scalability Requirements

What is your current total DB size for this Data ware house to be built? What is the DB growth rate YoY? This is essential to plan for scale up…


294 64 On the scope, the bidder shall –

arrange for a detailed product demonstration

The product demo is it for all solution components (DB, ETL, Reporting & Dashboarding, Data Archival etc.) .. Please

Overall product demonstration for all modules.


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specify 295 64 On the scope,

the bidder shall –

provide the detailed hardware specifications, storage and backup specifications for the proposed solution. The bank will provide the required hardware to the bidder either on physical / virtual machines.

Is software solution components procurement, installation, setup and configuration part of the scope as well?


296 59 2 Development of File Management System (FMS)

How many departments are involved in business process workflows for reviewable and approval of documents ?



How many document types are available in existing system?



How many user groups and roles are present in the existing system? Please provide details.



Do we need to build any Search for Workflows?

Yes


What is the criteria to define new / adhoc workflow when required ?



In which format the reports are required for status of workflows, aging at approval step?



What is the existing source/repository of file/document management system where content is stored?



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What security policies for data to be implemented which need to displayed on reports?


304 58 1 Development of BI Reports / Dashboard Is crystal reports need to integrated with File Management System?


305 55 50 File Management SYSTEM (FMS) What is the hierarchy of folder structure in which files to be managed including attachments?


306 55 51 File Management SYSTEM (FMS) Should be able to re-use Multi hierarchy organization structure from existing HR/HCM application. Please elaborate the requirement.


307 55 54 File Management SYSTEM (FMS) Time bound task assignment. Please elaborate requirement
