2011 NWRPCA/CHAMPS Fall Primary Care ConferenceRenaissance Seattle Hotel515 Madison Street, Seattle, Washington 98104 Produced by Northwest Regional Primary Care Association and Community Health Association of Mountain/Plains States, in partnership with Western Clinicians Network

Alaska ! Oregon ! Idaho ! Washington

LEADING THE CHANGE

RISING TO THE CHALLENGE

LEADING THE CHANGE

RISING TO THE CHALLENGE

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IN PARTNERSHIP WITH

“ARE WE THERE YET?” A long family road trip or a nation inching toward meaningful healthcare reform? Sometimes it’s hard to

tell the difference. From time to time on this journey to reform we crest a hill to behold a glorious vista of progress and promise. This conference represents such a vista. On the long, bumpy trip to reform, distracted by detours and exasperated by unnecessary wrong turns, we choose to celebrate and take inventory of all our accomplishments and progress with four days of success stories, refreshing new perspectives, and solid strategies for leading change. Once again, community health centers rise to the challenge.

We may not be “there” quite yet, but we are fortunate to be on this journey with dedicated colleagues and meaningful work. Please join us in Seattle October 22-25 to network with your peers and learn from the experts—it will be a worthwhile and fulfilling trip.

Conference Highlights » Patient-Centered Medical Home: Success Stories and Signi!cant Signposts » Health System Transformation: "e Results! » "ree full days for clinicians by clinicians, planned in collaboration with the Western Clinicians Network » A new approach to board training#!nd the gi$s inside you for e%ective governance » Blockbuster intensives: LEAN, Meaningful Use Boot Camp, Health Information Literacy » Policy innovations from Massachuse&s, Colorado, Oregon and South Carolina » Roundtable Lunches return for peer sharing and discussion

Continuing Education Units Applied For CME, CDE, CPE, GOV, and HR Register at www.NWRPCA.org or www.CHAMPSonline.org

» Find complete session descriptions and detailed daily calendar on our web sites » Find information on group registration, cancellations and substitutions » Early Bird Discount until October 11, 2011 » Payment (check or credit card) required with registration » Handouts and presentations submi&ed to us will be available online beginning October 14 » For help with registration or to request a paper registration form, call 206-783-3004, ext. 14

AccommodationsSea&le Renaissance Hotel, 515 Madison Street, Sea&le, WA 98104206-583-0300, 1-800-546-9184; Mention “NWRPCA/CHAMPS Fall Conference”Price (single/double) $165.00 Room block held until 9/21/2011 or until full

Funding for this conference was made possible in part by the Bureau of Primary Health Care. "e views expressed in wri&en materials and by speakers and moderators do not necessarily re'ect the o(cial policies of the Department of Health & Human Services. Mention of trade names, commercial practices or organizations does not imply endorsement by the U.S. government. Consent to use of photographic images and voice recordingsA&endance at or participation in our conference constitutes an agreement by the registrant or participant to the use and distribution (both now and in the future) by NWRPCA and/or CHAMPS of the a&endee/participant’s image and/or voice in photographs, videotapes, electronic reproductions and audiotapes of the conference for educational or marketing use.

Conference Webinars: Online in real time! » Medical Home and Meaningful Use: Is there a Place for Behavioral Health? Andrea Auxier, Director of

Integrated Services & Clinical Training, and Don Gutstadt, Associate Medical Director, Salud Family Health Centers (Monday, October 24, 11:00 am - 12:30 pm PST)

» Community Partnerships in an ACO Environment: the Colorado Model, Polly Anderson, Policy Director, Colorado Community Health Network (Monday, October 24, 3:30 - 5:00 pm PST)

» Adverse Childhood Experiences and Adult Health: Policy Implications, Nadine J. Burke, MD, founding physician and Medical Director, Bayview Child Health Center (satellite clinic of California Paci!c Medical Center) (Tuesday, October 25, 1:30 - 3:00 pm PST)

Webinar registration (online at h"p://www.nwrpca.org/, beginning August 19) will be $50 per webinar for NWRPCA, CHAMPS and WCN members and $75 per webinar for nonmembers.

PATIENT-CENTERED MEDICAL HOME: SUCCESS STORIES! (Monday and Tuesday)Medical Home and Meaningful Use: Is there a Place for Behavioral

Health?: Andrea Auxier, MD, and Don Gutstadt, Salud Family Health Centers

Primary Care Behavioral Health Integration for High Needs Population: Rhonda Hau%, Yakima Neighborhood Health Services; Mike Norton, Central WA Comprehensive Mental Health

PCMH: Integrating Substance Misuse Screening, Intervention, and Referral (SBIRT): John Muench, MD, and Jim White, Oregon Health Sciences University

“How Good by When” - !e Why and How of PCMH: Laurie Francis, OPCA; Mindy Stadtlander, Multnomah County Health Dept; Lander Cooney, Community Health Partners

Barriers and Aids to PCMH - Lessons "om CareOregon’s Primary Care Renewal Initiative: Carmit McMullen, David Mosen, and Mark Spo%ord, Kaiser Permanente Center for Health Research

NCQA Patient-Centered Medical Home - !e Application Process: Rhonda Hau% and Michelle Sullivan, Yakima Neighborhood Health Services; Len Stewart, Anchorage Neighborhood Health Center

STELLAR OFFERINGS FOR CLINICIANS—DESIGNED AND DELIVERED BY CLINICIANS! (Sunday, Monday and Tuesday)Integrating Dental and Medical Care for Diabetic Patients: Patricia Sand,

MD, and Cheryl Russo, Shasta Community Health CenterManaging Diabetes and Hypertension Patients Using EMR Reports:

Abbie Zahler and Michael McKee, International Community Health Services

Patient Centered Care Means Meeting Patients Where !ey Are: Judith Hibbard, MD, University of Oregon

Health Center Role in Graduating “PRIME” Providers: David Katz, MD, CommuniCare Health Centers

Optimizing the Use of EHR for Clinical and Financial Performance: Carl Heard, MD, and Charla Parker, MPA, Western Clinicians Network (Monday - full day)

Achieving Excellence of Care in Community Health Centers: Deborah Gurewich, PhD, Brandeis University

Adverse Childhood Experiences (ACE) and Adult Health: Nadine J. Burke, MD, Bayview Child Health Center; Winston F. Wong, MD, Kaiser Permanente

A CHC Practice-Based Research Network: A. T. Still University: Joy Lewis, DO, PhD, FACP, A. T. Still University; Eric Hensley, MD, MPH, North Country Health Care

Medication Safety and Managing Pain: Kevin Zacharo%, MD, and Synne Wing Venuti, PainEDU.org

A WHOLE NEW APPROACH TO BOARD TRAINING (Saturday and Sunday)Developing the Leader Within: for CHC Board Members: Amanda

Madorno, Roam Consulting LLCA Strategic Planning Quick Start for Board Members: Roz Turner, Roz

Turner and Associates HEALTH SYSTEM TRANSFORMATION: THE RESULTS!Saturday, learn alongside our 16 HST teams in a hands-on “deep dive.” Sunday, discover what the teams have accomplished through their intensive learning network, and hear from national experts on transformation.

System Redesign Learning Laboratory: Roger Chaufournier, CSI Solutions Building a World Class Workforce: "eo Gilbert-Jamison, Performance

Solutions by Design; HST teams reportOptimizing the External Environment: TBD; HST teams report Avoiding ER Visits & Unnecessary Hospitalizations: Megan Haase, Mosaic

Medical; HST teams report

POLICY ISSUES IN A VOLATILE ENVIRONMENT (Monday and Tuesday)Preserving the Health Center System: Dan Hawkins, NACHC; Anita

Monoian, NACHC and Yakima Neighborhood Health Services!e Massachuse#s Healthcare Reform Experience: Jim Hunt,

Massachuse&s League of Community Health CentersCommunity-Based Partnerships in an ACO Environment - the Colorado

Approach: Polly Anderson, CCHNFrom Volume to Value: Primary Care and Payment Reform - the Oregon

Model: Craig Hostetler, OPCA; Rachel Solotaro%, MD, Old Town ClinicWorking with Business Communities in South Carolina: Lathran

Woodard, SCPCAAdverse Childhood Experiences (ACE) and Adult Health: Policy

Implications: Nadine J. Burke, MD, Bayview Child Health Center

SOMETHING FOR EVERYBODY, FROM OPERATIONS TO CUSTOMER SERVICE TO FINANCE

Operations (Saturday and Sunday intensives; Tuesday breakout sessions) Customer Service: A Ma#er of Life and Death: Lisa Mouscher, Sogence

Training and ConsultingRx for Information: Health Information Literacy and Cultural

Competency: Patricia Devine, National Network of Libraries of Medicine; Alicia Gonzales, National Center for Farmworker Health

CHC Basics: Are You New to All !is? Seth Doyle, NWRPCA; Andrea Martin, CHAMPS

Meaningful Use Boot Camp: Adele Allison, SuccessEHS (Sunday - full day)

LEAN Management Principles and Practices: Evelyn Seibel, Lean Healthcare West (Saturday - full day)

Bending the Cost Curve: Innovative Models for Care Coordination: Megan Haase, Mosaic Medical

Using EMR Scribes in Primary Care Practice: Ann Murphy, MD, and Charles Kitzman, Shasta Community Health Center

Using the UDS Mapper: Jennifer L. Rankin, PhD, MPH, MS, MHA, Robert Graham Center

Fiscal (Sunday and Monday)Medicaid Cost Reporting Intensive: Mike Schnake, BKD LLC (Sunday -

half-day)Federal Financial Report (FFR) Intensive: Je% Case, BKD LLCHealthcare Reform and FQHC Revenue Cycle: Robert Ske(ngton, Priority

Management GroupFinancial Reporting Best Practices: Paul Bailey, LarsonAllen, LLP

Workforce and HR (Monday and Tuesday)Celebrating Compassion: Beating Burnout in CHC Sta$: R. Sco& Boots,

Health Cares Exchange InitiativeSuccessful Recruitment and Retention Planning: Charles Wiltraut, CJW

and Associates!e Mandate: Intentional Teaching: Gary Cloud, MD, A. T. Still

UniversityBehavioral Interviewing: Marcy Porus-Go&lieb, Career CoachInnovative Performance and Team Management: Tye A. Deines, Colorado

Coalition for the HomelessCoaching as a Competitive Advantage in Sta$ Development: Catherine

McHugh, McHugh Management Consulting

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Look who’s Leading the Change at our Conference!

» Nadine J Burke, MD, Bayview Child Health Center, recently featured in the New Yorker for her work on the effects of adverse childhood experiences such as poverty on adult health

» CareOregon’s Primary Care Renewal Initiative, with a presentation by Kaiser Permanente Center for Health Research

» Theo Gilbert-Jamison on Building a World Class Workforce—the woman behind Ritz Carlton’s rise to world class customer service

» Adele Allison, SuccessEHS, with a Meaningful Use Boot Camp

» Jim Hunt, Massachusetts League of Community Health Centers on his state’s experience with healthcare reform

2011 NWRPCA/CHAMPS Fall Primary Care Conference

LEADING THE CHANGE

RISING TO THE CHALLENGE

LEADING THE CHANGE

RISING TO THE CHALLENGE