©richard jones consultancy 2008 introduction meeting objectives & outline: èto present how a...

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risk assessmentrisk assessmentcoachingcoaching

©richard jones consultancy 2008

Introduction

Meeting objectives & outline:Meeting objectives & outline:

To present how a “Coach the To present how a “Coach the Coach” technique has been Coach” technique has been used successfully by an used successfully by an Offshore Operator for Risk Offshore Operator for Risk Assessment TrainingAssessment Training

Evaluate this type of Risk Evaluate this type of Risk Assessment Training Assessment Training methodology, to assess if it is methodology, to assess if it is suitability for your needssuitability for your needs

The birth of risk assessment coaching

The course

Risk assessment coaching in the workplace

The outcomes and keys to success

©richard jones consultancy 2008Confucius 451 BC


Your best teacher, trainer or coach?Your best teacher, trainer or coach?

Think about the best teacher, Think about the best teacher, trainer or coach you ever hadtrainer or coach you ever had

Jot down a list the things that Jot down a list the things that made them the best?made them the best?

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Birth of risk Birth of risk assessment assessment

coachingcoaching



Birth of risk assessment coachingBirth of risk assessment coaching

2003 two deaths and many other injuries:2003 two deaths and many other injuries:

““Safety performance across all four Platforms Safety performance across all four Platforms has to be dramatically improved”has to be dramatically improved”

““line of fire” risk assessment project - one of three line of fire” risk assessment project - one of three projects set up in 2004 to drive improvementprojects set up in 2004 to drive improvement


Birth of risk assessment coachingBirth of risk assessment coaching

Platform OIM led “line of fire” risk assessment projectPlatform OIM led “line of fire” risk assessment project

Project:Project: Vision of Zero Harm to people in the fieldVision of Zero Harm to people in the field Recognised risk assessment as a vital “trade skill”Recognised risk assessment as a vital “trade skill” Trained Coaches in all teams to coach risk assessment Trained Coaches in all teams to coach risk assessment

offshoreoffshore

Experienced, respected and well motivated techniciansExperienced, respected and well motivated technicians

Sustainable, practical, workplace coachingSustainable, practical, workplace coaching


ConceptsConcepts

Risk Assessment is not Risk Assessment is not about paperwork about paperwork

It is about how work is It is about how work is carried out - to ensure carried out - to ensure it’s done safelyit’s done safely

Technical Competencies Technical Competencies are vital “Trade Skills” for are vital “Trade Skills” for doing work safelydoing work safely

Risk Assessment is also Risk Assessment is also a vital “Trade Skill” for all a vital “Trade Skill” for all types of worktypes of work

Technical Technical competencecompetence

++

Risk Risk assessmentassessment

==

SAFE JOBSAFE JOB


Integrated Risk AssessmentIntegrated Risk Assessment


The 3 key steps:The 3 key steps:

““On the Day” Risk On the Day” Risk AssessmentAssessment

““Continuous Review” Risk Continuous Review” Risk AssessmentAssessment

KEY STEP 1KEY STEP 1KEY STEP 1KEY STEP 1



Planned Risk Planned Risk AssessmentAssessment

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richardrichardjones risk jones risk

assessment assessment coaches coaches

coursecourse



there to help there to help team mates do team mates do

risk risk assessment assessment

wellwell

A team risk assessment coach is: A team risk assessment coach is:

1.1. A Safety Leadership "Focal Point" for all A Safety Leadership "Focal Point" for all types of Risk Assessment in the team types of Risk Assessment in the team

2.2. A team expert in risk assessmentsA team expert in risk assessments

3.3. A coach to team members:A coach to team members: to help with all aspects of Risk Assessment to help with all aspects of Risk Assessment

to ensure consistently high standardsto ensure consistently high standards


The courseThe course

Originating OIM & I collaborated on a brand new courseOriginating OIM & I collaborated on a brand new course

Offers practical skills and the confidence to apply themOffers practical skills and the confidence to apply them

Not designed to create “professional” coachesNot designed to create “professional” coaches

2 day Risk Assessment Coaches’ Course:2 day Risk Assessment Coaches’ Course: for selected personnel – 9 delegates per coursefor selected personnel – 9 delegates per course 50% Risk Assessment skills using 3 key steps50% Risk Assessment skills using 3 key steps 50% coaching skills50% coaching skills culminating in a half-day practical risk assessment and culminating in a half-day practical risk assessment and

coaching exercise, based on real platform taskscoaching exercise, based on real platform tasks VERY interactiveVERY interactive


Coaches Course aim:Coaches Course aim:

““To develop the knowledge, skills and To develop the knowledge, skills and confidence of Risk Assessment Coaches with confidence of Risk Assessment Coaches with the aim of enabling them to coach their team the aim of enabling them to coach their team mates and newcomers in the 3 Key Step risk mates and newcomers in the 3 Key Step risk

assessment and review processes”assessment and review processes”


Keep it simple - think ………………….Keep it simple - think ………………….

Hazards? Risks?

Controls?

Hazards? Risks?

Controls?


Communicating Effectively

Course outline:Course outline:

Risk Assessment Basics

DDAAYY

118.30to

16.45

DDAAYY

228.30to

16.00


Three incidentsThree incidents Please watch the three video Please watch the three video

clips and jot down:clips and jot down: any any HAZARDSHAZARDS you spot you spot anything that increased the anything that increased the

RISKSRISKS any any CONTROLSCONTROLS that would that would

have made the jobs safe have made the jobs safe

Then in groups:Then in groups: Discuss & list all the findings on Discuss & list all the findings on

the flipchart under headings:the flipchart under headings:

HazardsHazards

RisksRisks

ControlsControls

HazardsHazards

RisksRisks

ControlsControls

Hazards? Risks? Controls?

Hazards? Risks? Controls?

Agree who will present Agree who will present Prepare to present your findings to in 10 Prepare to present your findings to in 10

minutesminutes





Key Step 1 - Planned Risk Assessment

DDAAYY

118.30to

16.45

DDAAYY

228.30to

16.00


Clips from session:Clips from session:

Coaching feedback(Click the picture)

Concluding the session(Click the picture)





Risk Assessment Coaching Package &

Some Tips on Effective Instruction

Key Step 1 - Planned Risk Assessment

Coaching Effectively

Key Step 2 - “On the Day” Risk Assessment &

Techniques for Tool Box Talks

Key Step 3 - “Continuous Review” Risk Assessment

Course Test & Action Plan

DDAAYY

118.30to

16.45

DDAAYY

228.30to

16.00

“The Main Event”


““The main event”The main event”

Each team of 3 takes on the role of Performing Each team of 3 takes on the role of Performing Authority for a task and: Authority for a task and: In PART 1 -In PART 1 - Reviews a planned risk assessment Reviews a planned risk assessment In PART 2 -In PART 2 - Prepares for an “on the day” risk assessment Prepares for an “on the day” risk assessment In PART 3 -In PART 3 - Conducts an “on the day” risk assessment, Conducts an “on the day” risk assessment,

including:including: conducting a Toolbox Talkconducting a Toolbox Talk drawing-up a Toolbox Talk form, and drawing-up a Toolbox Talk form, and communicating how continuous review risk assessment will be communicating how continuous review risk assessment will be

achievedachieved


Clip from “Main Event” Toolbox Talk:Clip from “Main Event” Toolbox Talk:

©richard jones consultancy 2008Confucius 451 BC


Summary of “doing” on the course:Summary of “doing” on the course:

Communication “games”Communication “games”

Video based exerciseVideo based exercise

Doing some planned risk assessmentsDoing some planned risk assessments

Delegates giving presentationsDelegates giving presentations

Giving and receiving coaching feedbackGiving and receiving coaching feedback

““Your best teacher, trainer or coach?”Your best teacher, trainer or coach?”

Reviewing and improving planned risk assessmentsReviewing and improving planned risk assessments

Identifying what makes for effective Toolbox TalksIdentifying what makes for effective Toolbox Talks

Preparing for an effective Toolbox TalkPreparing for an effective Toolbox Talk

The “main event” – conducting and evaluating Toolbox TalksThe “main event” – conducting and evaluating Toolbox Talks

Action planning & course testAction planning & course test


Delegate comments from a recent course:Delegate comments from a recent course:

““This course was presented to the highest standard I’ve This course was presented to the highest standard I’ve seen”seen”

““Excellently presented and good interaction”Excellently presented and good interaction”

““Glad I attended”Glad I attended”

““Good very enjoyable”Good very enjoyable”

““Very good”Very good”

““Very good pace and length of course. Perfect for Very good pace and length of course. Perfect for meeting course objective”meeting course objective”

““Very good, great interaction with team – enjoyable Very good, great interaction with team – enjoyable course”course”

““Very good and worthwhile attending. I would recommend Very good and worthwhile attending. I would recommend this course to anyone”this course to anyone”

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Risk Risk assessment assessment coaching in coaching in

the workplacethe workplace



Coaching - 3 main stagesCoaching - 3 main stages

1. PLAN1. PLAN

2. DO2. DO

3. EVALUATE3. EVALUATE

OVERVIEWOVERVIEW

Involve the team member in preparations

Give instruction as necessary

Team member does risk assessment supported

by coach

Jointly


The coaching “tools”The coaching “tools”

The course sessions & some toolsare available online at

www.richardjonesconsultancy.co.ukUsername: ?????

Password : ??????

Things coaches can use to help coach team mates:Things coaches can use to help coach team mates:

The course manual (or online)The course manual (or online)

The coaching checklistThe coaching checklist

The pocket cards The pocket cards

The risk assessment test The risk assessment test

Your Your own examples/anecdotesown examples/anecdotes

Example paperwork – Permits, Example paperwork – Permits, Toolbox Talk Forms, etc.Toolbox Talk Forms, etc.

The Electronic Permit to Work The Electronic Permit to Work systemsystem

Managers Information ManualManagers Information Manual

http://www.richardjonesconsultancy.co.uk/


Implementation in the fieldImplementation in the field

Personal action plans implemented by each coachPersonal action plans implemented by each coach

1:1 coaching at work by Risk Assessment Coaches1:1 coaching at work by Risk Assessment Coaches

Monitored by shift Risk Assessment Focal PointsMonitored by shift Risk Assessment Focal Points

The originating OIM maintained an oversight of the The originating OIM maintained an oversight of the process in the field as OIM of one of the platforms process in the field as OIM of one of the platforms

Initially not bureaucratic but some systems added :Initially not bureaucratic but some systems added : Added Golden Rules and validation audit Added Golden Rules and validation audit Tracker to monitor coaching progressingTracker to monitor coaching progressing

Employer Department

Name (Surname first) Coach the Coach Training (Onshore)

Half Day Training (Onshore)

Offshore Coach's Name

Stage 1 Date

Stage 1 First Offshore Coaching session

Stage 2 Date

Stage 2One key Step 1 Assessment completed

Stage 3 Date


Stage 4 Date


Devanney B Wood Group Campaign No No J.P.Ross 8-Dec-04 Yes 10-Jan-05 Yes 12-Feb-05 Yes 29-Mar-05 YesDuncan B Wood Group Campaign No No J.P.Ross 8-Dec-04 Yes 10-Jan-05 Yes 12-Feb-05 Yes 29-Mar-05 YesMcEwan J Wood Group Campaign No No J.P.Ross 8-Dec-04 Yes 10-Jan-05 Yes 12-Feb-05 Yes 29-Mar-05 YesMcKay B Wood Group Campaign No No J.P.Ross 8-Dec-04 Yes 10-Jan-05 Yes 12-Feb-05 Yes 29-Mar-05 YesRosiak P Wood Group Campaign No No J.P.Ross 8-Dec-04 Yes 10-Jan-05 Yes 12-Feb-05 Yes 29-Mar-05 YesRoss JP Wood Group Campaign Yes N/A N/A N/A N/A N/ASemple R Wood Group Campaign No No J.P.Ross 8-Dec-04 Yes 10-Jan-05 Yes 12-Feb-05 Yes 29-Mar-05 YesBaird Derek Wood Group Engineering No Yes S Blyth 15-Oct-05 Yes 15.10.2005 Yes 15-Oct-05 Yes 17-Oct-05 YesChinn, Kenneth Wood Group Engineering No No Nicholson, A Yes Yes Yes YesHarrop Les Wood Group Engineering No No Hughes.K 2-Dec-05 Yes 2-Dec-05 Yes 2-Dec-05 Yes YesInnes, Peter Wood Group Engineering No No Andy Ryan 15-Oct-05 Yes 15-Oct-05 Yes 15-Oct-05 Yes 15-Oct-05 Yes

Jack, Willie Wood Group Engineering No No Young, Mike 15-Oct-05 Yes 15-Oct-05 Yes 15-Oct-05 Yes 15-Oct-05 YesJones Chris Wood Group Engineering No Yes No No No NoLaw Tom Wood Group Engineering No Yes Bousfield M 15-Oct-05 Yes 15-Oct-05 Yes 15-Oct-05 Yes 15-Oct-05 YesMcLeary Sammy Wood Group Engineering No No Andy Ryan 15-Oct-05 Yes 15-Oct-05 Yes 15-Oct-05 Yes 15-Oct-05 YesMcReady, Peter Wood Group Engineering Yes No N/A N/A N/A N/AMiddleton Brian Wood Group Engineering No Yes Bousfield M 15-Oct-05 Yes 15-Oct-05 Yes 15-Oct-05 Yes 15-Oct-05 YesMills Pat Wood Group Engineering No No No No No NoMorrison Allan Wood Group Engineering No No Stevie Blyth 7-Nov-05 Yes 7-Nov-05 Yes 8-Nov-05 Yes 8-Nov-05 YesMusiol Harry Wood Group Engineering No No No No No NoDeacon P Tyco F&G No No No No No NoKemp N Tyco F&G No No No No No NoCarr Martin Salamis Fab maint No No G Broderick 24-Jan-06 Yes 24-Jan-06 YesEwan J Salamis Fab maint No No G Broderick 24-Jan-06 Yes 24-Jan-06 YesSeaton R Salamis Fab maint No No G Broderick 24-Jan-06 Yes 24-Jan-06 YesBurns, R Sodexho Facilities Yes N/A N/A N/A N/A N/ACowie A Sodexho Facilities Yes N/A N/A N/A N/A N/ADavey S Sodexho Facilities Yes N/A N/A N/A N/A N/AGray, John Sodexho Facilities Yes N/A N/A N/A N/A N/ALevay P Sodexho Facilities Yes N/A N/A N/A N/A N/ANadolny,David Sodexho Facilities Yes N/A N/A N/A N/A N/A

Description

Onshore Offshore

Risk Assessment Coaching - Penetration Levels - Core Team (Regular members of Platform - Not just OBIP Number)

Please do not leave this file open-open, edit, close down

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The outcomes The outcomes and keys to and keys to

successsuccess



Contributions to reducing incidentsContributions to reducing incidents

TRCF in the Field has fallen:TRCF in the Field has fallen:

6.7 Jan 056.7 Jan 05

1.7 July 081.7 July 08

Originating OIM’s analysis of what contributed:Originating OIM’s analysis of what contributed:

1.1. Safety LeadershipSafety Leadership

2.2. Risk Assessment CoachingRisk Assessment Coaching

3.3. Insistence on worksite visits + “hold points”Insistence on worksite visits + “hold points”

4.4. InterventionsInterventionsTRCF = Total Recordable Case Frequency


Successes and OpportunitiesSuccesses and Opportunities

SUCCESSSUCCESS – High levels of ownership among grass roots platform personnel – High levels of ownership among grass roots platform personnel

SUCCESSSUCCESS – Integrated “3 Key Step” approach to risk assessment – Integrated “3 Key Step” approach to risk assessment

SUCCESSSUCCESS – lots of personal development - coaching techniques and general – lots of personal development - coaching techniques and general

communication skillscommunication skills

SUCCESSSUCCESS – pull from technicians to improve robustness of coaching – pull from technicians to improve robustness of coaching

OPPORTUNITYOPPORTUNITY – consistency of coaching needed to be improved to the “highest – consistency of coaching needed to be improved to the “highest

common denominator” – Golden Rules and validation introducedcommon denominator” – Golden Rules and validation introduced

OPPORTUNITYOPPORTUNITY – not all 2 day course attendees fully contributed when back – not all 2 day course attendees fully contributed when back

offshore – “Coaching Focal Points” needed to drive improvementoffshore – “Coaching Focal Points” needed to drive improvement

SUCCESSSUCCESS – importance of “on the day risk assessment” recognised across the – importance of “on the day risk assessment” recognised across the

business – Tool-Box Talk form built into revised electronic permit to work systembusiness – Tool-Box Talk form built into revised electronic permit to work system

SUCCESSSUCCESS – Risk Assessment Coaches Course adopted across the business – Risk Assessment Coaches Course adopted across the business


Originating OIM’s views on key issuesOriginating OIM’s views on key issues

Must be sponsored – driven by senior managementMust be sponsored – driven by senior management Personally & visibly driven by Asset Operations ManagerPersonally & visibly driven by Asset Operations Manager

Coaches selected early-on - volunteers – hard coreCoaches selected early-on - volunteers – hard core

Coaching process driven by committed local RA Coaching process driven by committed local RA Coaching champions – 1 per shift and departmentCoaching champions – 1 per shift and department

Champions – well motivated technicians are bestChampions – well motivated technicians are best

Ops Manager continued personal involvementOps Manager continued personal involvement


Risk Assessment Coaching widened across Risk Assessment Coaching widened across the European businessthe European business

Late 2007Late 2007

Decision to widen risk assessment coachingDecision to widen risk assessment coaching

Risk assessment coaches’ course now a standard Risk assessment coaches’ course now a standard within the European businesswithin the European business

Recognised as a sustainable approachRecognised as a sustainable approach

Total of 700+ coaches trained as at Nov 2008Total of 700+ coaches trained as at Nov 2008


Some food for thoughtSome food for thought


Uncontrolled change causes incidents!Uncontrolled change causes incidents!

Is this true? Is this true?

Can anyone think of an incident where change was a Can anyone think of an incident where change was a cause?cause?


Spotting & dealing with changesSpotting & dealing with changes What can change?What can change? In practice are such changes always spotted?In practice are such changes always spotted? If not, why not?If not, why not?

All must be alert to All must be alert to changechange

All must continue to All must continue to assess the risksassess the risks

All are empowered & All are empowered & expected to stop the jobexpected to stop the job


In closing ……In closing ……


Gordon Moffat died on Magellan Rig Oct.2000Gordon Moffat died on Magellan Rig Oct.2000

He was pulled through a 25cm He was pulled through a 25cm “mousehole” in the drill floor whilst “mousehole” in the drill floor whilst suspended on a winchsuspended on a winch

Global Santa Fe prosecuted for no Global Santa Fe prosecuted for no suitable and sufficient risk assessmentsuitable and sufficient risk assessment

Fined £60,000 by the courtFined £60,000 by the court


In the court, the sheriff summed up….In the court, the sheriff summed up….

““My impression was, that in the My impression was, that in the minds of some of the witnesses, minds of some of the witnesses, the completion of the form had the completion of the form had

more importance than the thinking more importance than the thinking about the method of work, the about the method of work, the

possible hazards, and the possible hazards, and the reasonable precautions”reasonable precautions”


Risk assessment is a vital “Trade Skill” for Risk assessment is a vital “Trade Skill” for safe working in 21st Centurysafe working in 21st Century

““It is not about documentation It is not about documentation or paperwork. It is about or paperwork. It is about

how we carry out the work to how we carry out the work to ensure that it is done safely”ensure that it is done safely”


Introduction

Questions?Questions?

The birth of risk assessment coaching

The course

Risk assessment coaching in the workplace

The outcomes and keys to success

“Will this technique

work in your business”


And finally ……..And finally ……..

Thanks for Thanks for attending &attending &participatingparticipating

©richard jones consultancy 2008 introduction meeting objectives & outline: èto present how a...

Documents

risk assessment skills

types of risk assessment

concepts risk assessment

aspects of risk assessment

planned risk assessment

team risk assessment

key step risk assessment

risk assessments