rick backus - content to clients - searchlove boston 2014

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CONTENT TO CLIENTS Inbound Marketing The CPC Strategy Way Rick Backus Co-Founder, CEO [email protected]

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Page 1: Rick Backus - Content to Clients - SearchLove Boston 2014

CONTENT TO CLIENTSInbound Marketing The CPC Strategy Way

Rick Backus Co-Founder, [email protected]

Page 2: Rick Backus - Content to Clients - SearchLove Boston 2014

TWITTER!

@CPC_Rick#SearchLove

Page 3: Rick Backus - Content to Clients - SearchLove Boston 2014

#CoreContentChallenge

WHAT’S YOUR CORE CONTENT CHALLENGE?

Page 4: Rick Backus - Content to Clients - SearchLove Boston 2014

Founded CPC Strategy in 2007 Over 240 Active Clients Manage Over 35 Million in

Adverting Spend Monthly Retail Contributor @

Search Engine Land, Search Engine Watch, Practical eCommerce, & SEJ

Official Google Shopping Partner

ABOUT RICK + CPC STRATEGY

Page 5: Rick Backus - Content to Clients - SearchLove Boston 2014

WE’RE DOWN WITH INBOUND

http://cpcstrategy.com/resources-retail-search/

Page 6: Rick Backus - Content to Clients - SearchLove Boston 2014

BUT WE STARTED WITH OUTBOUND

Page 7: Rick Backus - Content to Clients - SearchLove Boston 2014

INBOUND vs. OUTBOUND

Outbound: Fast Market

Validation for Services

Inbound: Long Term Thought

Leadership

Page 8: Rick Backus - Content to Clients - SearchLove Boston 2014

TRADITIONAL WEB LEAD GEN MODEL

Google/BingPaid/Organic

Website/Blog

Sales Call

$$$

Not Enough Keywords/Traffic

Page 9: Rick Backus - Content to Clients - SearchLove Boston 2014

INBOUND MARKETING MODEL

Google/Bing/Other(Free/Organic)

Sales Calls

Webinars with PartnersOther Lead Sources

(Trade Shows, Partners)

Email Blasts Content Outreach Calls

Website/Blog

Retargeting

Page 10: Rick Backus - Content to Clients - SearchLove Boston 2014

Google Shopping Is Now PaidCPC STRATEGY INBOUND MARKETING FUNNEL

Spread Awareness

Provide Utility

Expose DesireOr Pain

Sales Call

Search Engines PartnershipsJoint WebinarsTradeshows

Blog ContentWhite PapersNewslettersInternal Webinars

Case StudiesExpertise EmailsContent Outreach Calls

Page 11: Rick Backus - Content to Clients - SearchLove Boston 2014

PURPOSE OF WEB PROPERTIES

Blog - Inform Dot Com - Sell

KPI–Traffic KPI– Conversion Rate

Page 12: Rick Backus - Content to Clients - SearchLove Boston 2014

TRAFFIC TO WEB PROPERTIES (Historical)

Apr-07

Jun-07

Aug-07

Oct-07

Dec-07

Feb-08

Apr-08

Jun-08

Aug-08

Oct-08

Dec-08

Feb-09

Apr-09

Jun-09

Aug-09

Oct-09

Dec-09

Feb-10

Apr-10

Jun-10

Aug-10

Oct-10

Dec-10

Feb-11

Apr-11

Jun-11

Aug-11

Oct-11

Dec-11

Feb-12

Apr-12

Jun-12

Aug-12

Oct-12

Dec-12

Feb-13

Apr-13

Jun-13

Aug-13

Oct-13

0

5000

10000

15000

20000

25000

30000

35000

40000

45000

Total Traffic to CPC Strategy Properties

Page 13: Rick Backus - Content to Clients - SearchLove Boston 2014

Our Content Strategy

Page 14: Rick Backus - Content to Clients - SearchLove Boston 2014

Why New PLAs Might Be BetterHOW WE CREATE CONTENT

Best Practices for Blogging

Hosted on dedicated server with Wordpress for maximum speed/customizability

Blog on sub-directory from main page e.g yourcompany.com/blog

Write to personas

Every Blog Post Has Some Sort of Call To Action embedded or at the end

The Right Rail and Top of Blog is used to send visitors to landing pages

Tag All Visitors with Retargeting Cookie

Page 15: Rick Backus - Content to Clients - SearchLove Boston 2014

Why New PLAs Might Be BetterCPC STRATEGY TARGETED PERSONAS

eCommerce Owner/Operator

2– 20 Million Dollars in Annual Revenue

Worried About Staying On Top Of Things in industry

Not always very tech savvy

Loves lists of things, rankings, and how tos

Doesn’t Have Much Time

Wants to give up managing channels but doesn’t have time/resources to train someone else

55% of existing client base

eCommerce Marketing Manager

20 MM – 500 MM Company

Usually A VP or Director or Marketing or eCom

Worried about looking good to bosses

Likes staying up to date, but loves hearing about what the competition is doing

Is looking for a place where they can stay educated on industry to look good to higher ups

35% of Existing Client Base

Page 16: Rick Backus - Content to Clients - SearchLove Boston 2014

WE’RE OUTRANKING AMAZON!

Page 17: Rick Backus - Content to Clients - SearchLove Boston 2014

Google Shopping Is Now PaidHOW TO AVOID BEING THIS GUY…

Page 18: Rick Backus - Content to Clients - SearchLove Boston 2014

Google Shopping Is Now PaidCONTENT INSPIRATION

quicksprout.com

Page 19: Rick Backus - Content to Clients - SearchLove Boston 2014

Google Shopping Is Now PaidCONTENT INSPIRATION

Page 20: Rick Backus - Content to Clients - SearchLove Boston 2014

Google Shopping Is Now PaidCONTENT PROMOTION

http://www.practicalecommerce.com/articles/65153-5-Ways-to-Use-Vine-for-Ecommerce-Marketing

Page 21: Rick Backus - Content to Clients - SearchLove Boston 2014

Lead Generation

Page 22: Rick Backus - Content to Clients - SearchLove Boston 2014

CONTENT ALWAYS HAS A CALL TO ACTION

Every Blog Post Has Some Sort of Call To Action embedded or at the end

Embedded End Of Post

Page 23: Rick Backus - Content to Clients - SearchLove Boston 2014

LEAD GENERATION BUILT INTO BLOG

The Right Rail and Top of Blog is used to send visitors to landing pages

Right Rail Top of Page

Page 24: Rick Backus - Content to Clients - SearchLove Boston 2014

LANDING PAGES

General Goal of the Landing Page is to give something away of high value (premium content) in exchange for information. They should be catered to a need that your Buyer Persona has that is related to what you do. Here are a couple variations.

Plug-in http://learn.cpcstrategy.com/CPCStrategyFeedExporter.html

Premium Content http://cpcstrategy.com/product-listing-ads/

Pre- Launch Content http://cpcstrategy.com/shopping-feed-book-prelaunch/

Software used to manage landing pages/leads

Page 25: Rick Backus - Content to Clients - SearchLove Boston 2014

MARKETO ALERTS

100’s Notifications of Prospects on Site Per Day

Page 26: Rick Backus - Content to Clients - SearchLove Boston 2014

MARKETO LEAD INTELLIGENCE

We can see the content our leads engaged with and cater content calls to address specific need based on intent and pitch an audit (sales call)

Page 27: Rick Backus - Content to Clients - SearchLove Boston 2014

Prospect Nurturing

Page 28: Rick Backus - Content to Clients - SearchLove Boston 2014

EMAIL TYPES

Email Type PurposeNewsletter Inform/Drive Traffic to Blog,

Demonstrate Expertise

White Paper Create Engagement, Demonstrate Expertise

Breaking News Create Engagement for Brand, Demonstrate Expertise

Holiday Newsletter

Create Engagement With Brand

Case Study Generate Sales Calls

Page 29: Rick Backus - Content to Clients - SearchLove Boston 2014

RECENT NEWSLETTER

Page 30: Rick Backus - Content to Clients - SearchLove Boston 2014

Google Shopping Is Now PaidEMAIL CLICK NOTIFICATIONS

Any Time a Prospect Clicks on A Link in These EmailsOur Sales Team Is Notified and Reaches out to leads with

High Scores

Page 31: Rick Backus - Content to Clients - SearchLove Boston 2014

RETARGETING – YOU CAN’T HIDE FROM US!

Extends Reach of Brand Off-Site, Outside of Email in a timely manner.

Page 32: Rick Backus - Content to Clients - SearchLove Boston 2014

Continuous Testing

Page 33: Rick Backus - Content to Clients - SearchLove Boston 2014

ALWAYS BE TESTING – OLD HOME PAGE

Page 34: Rick Backus - Content to Clients - SearchLove Boston 2014

ALWAYS BE TESTING – NEW VARIATION

Page 35: Rick Backus - Content to Clients - SearchLove Boston 2014

TEST RESULTS

Page 36: Rick Backus - Content to Clients - SearchLove Boston 2014

Reporting

Page 37: Rick Backus - Content to Clients - SearchLove Boston 2014

NEW CLIENT SOURCE - LAST 90 DAYS

Page 38: Rick Backus - Content to Clients - SearchLove Boston 2014

TOTAL LEADS vs. QUALIFIED LEADS

Page 39: Rick Backus - Content to Clients - SearchLove Boston 2014

WHITE PAPERS vs. WEBINARS

Page 40: Rick Backus - Content to Clients - SearchLove Boston 2014

Google Shopping Is Now PaidTECHNOLOGY OVERVIEW

Technology UseWordpress Blogging PlatformMarketo Landing Pages, E-mail Blasts, Site

Notifications

Salesforce.com Lead DatabaseGoogle Banner Retargeting on WebAdRoll Retargeting on FacebookOptimizely A|B Testing Platform

Page 41: Rick Backus - Content to Clients - SearchLove Boston 2014

People Still Matter…

Page 42: Rick Backus - Content to Clients - SearchLove Boston 2014

A LOT!

Page 43: Rick Backus - Content to Clients - SearchLove Boston 2014

Google Shopping Is Now PaidCPC STRATEGY MARKETING TEAM

Page 44: Rick Backus - Content to Clients - SearchLove Boston 2014

Google Shopping Is Now PaidGIVERS vs. MATCHERS vs. TAKERS

Givers are typically under-valued in business.

Page 45: Rick Backus - Content to Clients - SearchLove Boston 2014

Google Shopping Is Now PaidVOLATILES vs. STABLES

Volatiles Create & Stables Scale

*1 Volatile for every 9-10 Stables

Page 46: Rick Backus - Content to Clients - SearchLove Boston 2014

Our Current Challenges

Page 47: Rick Backus - Content to Clients - SearchLove Boston 2014

Google Shopping Is Now PaidBRAND EVOLUTION – EVERYTHING MATTERS

By The end of 2017 CPC Strategy will be the dominant agency in the retail search intent space.

We will connect our clients inventory to their customer’s shopping intent.

Last Week!

Page 48: Rick Backus - Content to Clients - SearchLove Boston 2014

Google Shopping Is Now PaidUSING CONTENT FOR RETENTION?

How Can Our Marketing Team Work Closer with our Delivery Team?

Page 49: Rick Backus - Content to Clients - SearchLove Boston 2014

Google Shopping Is Now PaidDIFFERENTIATE WITHOUT THIS HAPPENING

Page 50: Rick Backus - Content to Clients - SearchLove Boston 2014

BIFF THE BEAR – VOTE ON TWITTER!

#RIPbiffor#savebiff

Page 51: Rick Backus - Content to Clients - SearchLove Boston 2014

#CoreContentChallenge

WHAT’S YOUR CORE CONTENT CHALLENGE?

Page 52: Rick Backus - Content to Clients - SearchLove Boston 2014

#CoreContentChallenge

BEAUTIFUL WEB DESIGN?

Page 53: Rick Backus - Content to Clients - SearchLove Boston 2014

DYSFUNCTIONAL TEAM?

#CoreContentChallenge

Page 54: Rick Backus - Content to Clients - SearchLove Boston 2014

IMPOSTER SYNDROME?

#CoreContentChallenge

Page 55: Rick Backus - Content to Clients - SearchLove Boston 2014

WHAT ARE YOU WORKING TOWARDS?

#CoreContentChallenge

Page 56: Rick Backus - Content to Clients - SearchLove Boston 2014

Discussion and Q and A