rig-n-dig april 2012
DESCRIPTION
Summit for Seniors Heart Lake Partnership CAODC AwardsTRANSCRIPT
Rig-n-DigApril 2012 S
In ThIs IssueKevin Papke’s Summit for Seniors
Heart Lake Partnership
What’s Happening?
Message from Management
Check out
the 2012
CAODC
award
recipients!
www.savannaenergy.com 2 April 2012
Message from Management
800, 311 6th Avenue SWCalgary, Alberta T2P 3H2Phone: 403 503 9990Fax: 403 267 [email protected]
Savanna Energy Services Corp. is listedon the Toronto Stock Exchange (TSX:SVY)For current stock information,visit tsx.com or savannaenergy.com
Rig-n-DigApril 2012
Rig-n-Dig is published by Savanna Energy Services Corp. as an information vehicle for our employees and for our community. Suggestions and contributions are welcome and encouraged.
Editor/Publisher: Janine Tannahill 403 267 6739 [email protected] Editor: John Bayko 403 781 [email protected]
In This IssueMessage from Mgt. page 2Climbing for a Cause page 3CAODC Awards page 5In like a Lion, out Like a Lamb page 7What’s Happening? page 8Canadian Benefits page 10Last Page page 11
USA Operations Update
It is full steam ahead for Savanna Energy Services Corp.’s USA operations. Since establishing operations during 2006, both our well servicing and drilling divisions have grown rapidly—along with our reputation as a quality oilfield services provider.
In 2011, we added to our drilling fleet two state-of-the-art drilling rigs (rigs 654 and 655) and in 2012, three new TDS-3000™rigs (rigs 413, 415 and 417), giving us a total of 27 drilling rigs. All this new equipment and the personnel to run it meant we quickly ran out of space and needed to upgrade to a new 10,000 square foot facility in Odessa, Texas, plus open a new location in Waynesburg, Pennsylvania.
Our Well Servicing division began in 2008 with six workover rigs and by 2011, this number had increased to 11. We hope to have two more workover rigs (rigs 22 and 23) join our fleet during the coming summer.
As our drilling and well servicing rig numbers increase, so too do our employees. We have hit an all-time high of over 600 employees, which includes our Canadian rotator brothers. Although in the past year we have averaged about six percent employee turnover per month, we’ve seen a significant reduction in that number in Q1 of 2012. We attribute this to recruiting employees who are a better fit with Savanna and our unique retention incentives.
With the growth of our US fleet, we’ve consequently grown significantly in corporate and field support personnel too. We’ve added critical core corporate HR functions in the US, such as a trainer, payroll administrator, corporate recruiter and two field recruiters. Our payroll administrator has been instrumental in the US payroll conversion to HRMS, which should be completed this quarter. The recruiting department has helped develop and bolster our field recruiting practices to staff our rigs in a timely manner and with qualified candidates. Our technical trainer has not only facilitated C.O.A.C.H
classes in the field, but has also been active with the implementation of our SSE/Mentorship program and will continue to develop and facilitate courses for the development of our employees.
Over the last year we have seen many changes in all departments, with drilling experiencing significant progress toward establishing a positive safety culture. In 2011, a 10 percent reduction of TRIF, a 60 percent reduction in LTI, a 23 percent reduction in LTI days, a 79 percent reduction in RWC days, and an 85 percent reduction in RWC severity rate from 2010 was observed. A 45 percent increase in reported incidents during 2010 also indicates the creation of a solid Savanna USA incident reporting culture.
Starting 01 January, 2012, Savanna Drilling USA conducted Safety Stand Down meetings on 75 percent of the fleet, concentrating on using new processes for BBS, Near Miss and Hazard Identification Reporting. The Operations Manager and Field Superintendent participation in these programs has been outstanding. As a direct result of the participation and team work displayed by HSE and Operations, Savanna Drilling has observed a significant positive shift in the growth of our Safety Culture.
Savanna Well Servicing observed a 63 percent reduction in TRIR from 2010 to 2011. With well servicing TRIR presently at a 1.9, the growing team work and communication between HSE and Operations continue to drive a very interactive and positive Safety Culture in Dickinson as well.
Marketing in the US is doing well. All rigs are on long term contracts with most of these continuing through to the end of 2012 and beyond. Natural gas prices have negatively impacted the Marcellus Shale region; however, three rigs remain active there with two of those on contract until late 2014 and the third contracted through 2012. The addition of major operators to Savanna USA’s client list has added stability to the changing commodity landscape. The larger operators are willing to move our rigs from one commodity zone to another
at great expense, which is a testament to the performance of Savanna’s crews and equipment. All in all, the US market is changing but continuing to grow. Through strategic distribution of our rigs, Savanna USA is well positioned to capitalize on any recovery in gas prices as well as reaping the rewards of high oil prices.
As we move into our seventh year of operations in the US, Savanna’s reputation is strong and our customer base is solid. We look forward to continued growth and improvement in all industry areas.
Tom Morris, Operations Manager USA
Tom Morris updates us on Savanna’s growth in the USA.
3April 2012 Rig-n-Dig
Employee Profile
Climbing for a CauseKevin Papke is on a mission. During the next 12 months, Kevin hopes to summit 50 mountain peaks whilst
raising money and awareness for dementia and the Bethany Care Foundation.
At 49, Kevin Papke, Contracts Representative for Savanna Drilling, is embarking on the challenge of a lifetime. An avid climber, Papke has set the goal of climbing 50 mountain peaks in one year, but this is not just an individual quest. During the year, Papke aims to reach all 50 summits while increasing awareness of dementia and raising money for the Bethany Care Foundation. His year of climbing will end 21 March, 2013—the day before his 50th birthday.
Papke has been a climbing enthusiast since he was 27 years old. He enjoys the adventure of the sport and the spiritual and physical exercise it provides, not to mention arriving back at the car for a well-earned cold can of Coke and a packet of chips. He initially took some courses on climbing and read a few guide books, but has gained a lot of experience and knowledge by climbing with friends and other climbing enthusiasts. Over the years, Papke has climbed 250 individual summits and peaks.
In 2009, Papke’s father Cec Papke, passed away after suffering from dementia. Papke watched as his father lost his memory and ability to communicate. “My father was a hero, a cowboy, a coach, a mentor and a friend,” says Papke, “I found great difficulty watching this man who
was so deeply admired by so many lose his ability to communicate to the world and to forget the people and the activities he once loved so much.” Wanting to do something for the cause, Papke decided to create Summits for Seniors. “I had always wanted to climb 50 peaks in my 50th year,” says Papke. “It sounded like a cool thing to do, but I didn’t want it to just be for myself,
I wanted to do it for charity.” Through Jim Rasmussen, a friend of Papke’s and a client of Savanna’s, Papke set up Summit for Seniors with the Bethany Care Foundation.
Papke’s wish list of 50 peaks is based on summits that are new and interesting to him—what Papke terms ‘sexy peaks’. Papke hopes to follow his list as closely as possible, but says it may change due to weather conditions or the availability of climbing partners. All the peaks chosen are located in the Canadian Rockies, except for two which are in the Selkirks. There are also a variety of climbing types, ranging from easy scrambles to more difficult technical climbs using ropes and other climbing gear.
So far, Papke has climbed three peaks (aiming for five by the end of April) in his 50 peak quest. As the weather improves, Papke will ramp up his climbing outings, hoping to be able to complete about five peaks a month for April to June and eight to ten peaks from July to September. Some
About the Bethany Care FoundationThe Bethany Care Foundation was established in 2004 with the aim of supporting, improving and preserving the quality of care for those who use the Bethany Care Society. The Bethany Care Foundation is a not-for-profit charitable organization.
The Bethany Care Society provides housing, health and community services for seniors and persons with disabilities. The Society was established in Alberta during 1945 when there was no social assistance, publicly funded health care and post-secondary education available. Their first property, The Riley Estate, opened in 1946 and accommodated 19 ‘guests’. Today, the Society provides services to over 5,400 Albertans in over 100 communities.
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Kevin Papke’s first summit, Mount Habel, completed 24 March. 3055m high with an elevation gain of 1115m
www.savannaenergy.com 4 April 2012
Employee Profile
days will be multi-peak days while some peaks may take a few days to complete. Not afraid to climb in the snow, Papke says the winter months do limit accessibility, plus there is always the added danger of avalanches, so he is hoping to get the majority of the harder peaks out of the way during the summer months.
The next peaks on Papke’s list are Trapper Mountain and Mount Baker. Both peaks are in the Wapta area and will require Papke to ski to Peyto Hut for an overnight stay and then climb using skis, ice axes, ropes and crampons. A few of the other peeks on his wish list include Mount Columbia, the highest peak in Alberta, and Pigeon Mountain, which he says is a great climb for families. In fact, Papke is encouraging people to join him on some of the easier or moderate scrambles, especially the Pigeon Mountain climb. He hopes his wife Sarah, and their two daughters Hannah and Jenae, will also join him on some of the scrambles.
Through his climbing quest, Papke hopes to raise at least $100,000 for the Bethany Foundation. So far, Papke has raised over half of this amount through individual and company donations and sponsorship (you can sponsor a particular peak and have your name or logo added to the summit flag). He has found a lot of people have a personal connection to dementia and are keen to help him in his quest. He also says his wife has been a great support and he jokes that he has one of the few ‘climber wives’ who actually encourages him to go climbing.
How to make a donationDonations to the Bethany Care Foundation and Summits for Seniors can be made online at www.summitsforseniors.ca. Any donation over $25 will be issued a tax receipt. Additional sponsorship information can also be found on the website or you can e-mail [email protected].
Join KevinKevin is keen for people to join him on his climbs. If you are interested in joining him or finding out more about Summits for Seniors, please contact him at [email protected].
You can also keep track of Papke’s progress online via his Summits for Seniors blog, www.summitsforseniors.ca/blog.
Papke’s second summit, Mount Rhonda was completed 09 April. Mt. Rhonda straddles the Continental Divide in the Waptas and has an elevation of 3015m
Ramp Peak is the third summit completed by Papke
Latest Update23 April: Kevin returned back on the Monday from a two day trip in the north end of the Wapta Icefields. There he completed peak number four: Mt Baker. His next planned trip is the Columbia icefields 05-07 May.
Kevin with his dad, Cec Papke
All photos courtesy of Kevin Papke
5April 2012 Rig-n-Dig
Awards
CAODC Safety Award RecipientsThe Canadian Association of Oilwell Drilling Contractors (CAODC) recently awarded their 32nd Annual
Safety Awards. These awards are given to senior field employees (Rig Managers and Drillers) who reach
200 days without a recordable incident. This year’s recipients from Savanna include:
Corey AlarieMike AlexanderTyrel ArmstrongMarke AtkinsonChris BaileyChad BangaAaron BarsnessNeil BaumannRon BaumannBernie BelchiorRyan BenallackSteven BenmoreDarcy BernauerJames BissettJason BonnellJens BouretPatrick BradyBranden BriereJustin ByerDan CameronJoey CampbellBrad CarewGlenn CarewRon CarswellGord CaswellChris ChelleChance ChurchAaron ClarkeBrandon ClarkeKevin ColeMike CollardMarty CooperSean CooperDean CowellFabian CraneJeremiah DaleyCory DaviesMark DejonhBrad DempsterKyle DerbowkaKevin DonohoeDarcy DuriezSteven EgelandGrant EiricksonRobin Elgie
Kevin EmbreeJustin FekoBrett FennellMatt FudricjRobert GammonMarvin GardnerLee GeeJason GengeDean GerberClark GliddonRamsey GouldPaul GowDarren GutfriendScott HarknessRoger HaskellWillis HepfnerHank HeukshorstJason HillGordon HillierKen HollandsShawn HolmesGreg HughesMichael HughesTed HussLorne IsacsonChris IsbergDean JanzBlake JanzenKevin JohnsonKenton KarpinskiTroy KeltzelTyler KluzWilliam KolkmanDarcy KoopDwayne KorsbergSheridon KrawczykRichard KrellDavid KueblerAdam KuntzAaron LalachRoss LambSteve LambJeff LaneRob LongkopfLouis Lemoine
Dustin LowrieRichie MaierKeith MarrAl MartelKip McCarrollDavid McGoldrickJeff McKinnonJeremy MeeksVince MillerLyle MolzanRussell NeufeldGreg NewellLance NewtonTerry NielsenDenis NoletteDavid NordinDylan OffreyJason OhsAndrew OlynykJamie OnstineFrank OsmondLuke PachlaGordon PackJason ParsonsDwayne PaulLee PearlGeorge PhillipsJames PughKeith PullmanJeff PerchaLance RenderDerek RideoutKyle RistoMarlin RobbleeDan RobinsonTravis RobinsonAshton RosseMonte RutherfordDarren SaamRoddy SaarinenRyan SadlerKevin SawchukRandy SheppardDave SkinnerPeter Sommerstad
Matthew StegemannBrent StephensEmery SuttonTodd SzautnerBaxter TaylorTrevor TaylorMark TherrienKevin ThomasRichard ThompsonKirby TindallKent TrembeckyKen TremmelColin TrieberRic TuckerDoug VoiseyKeith WatcherJason WagnerLeonard WaldnerRobert WallachCorey WallerDarren WardErwin WildemanDarren WittigMike WonClint WottonJustin Woywada
Brent AbramWade AndersenJohn BakerDoug BarnesRob BarrieEugene BarryBobby BartonPhil BatesEric BeaudryRob BergKevin BuchananBruce BuseniusDave BuseniusJason CarmichaelHarry ClarkeRob ClellandDerrick ConradChris CormierKen CrydermanDennis CummingsMatt CummingsMartin DaoustJason DargatzDarcy DavidWarren DaweRyan DemeriaDavid DempseyDave DonaldMurray DraperPat DubeStuart ElderCory FeuserSteven FordSteve FossenScott FosterEhren GetzKenny GladneyRobert GladstoneNathan GoebelPaul GougeonRyan GowTanner GulashTrent HagelSteve HaithwaitePeter Hampton
Joseph HanlonBrian HansonTerence HarburnKirk HarperKevin HarrisMark HeasmanChad HebertGavin HewittCraig HewlettTerry HillierMike HoferBernard HunkeShawn JeffreyDave JonesDavid JudgeCraig KaminskiDan KeohaneShane KerikRaymond KnockaertAdrian KolbaChad KoochinCurtis KrushelniskiMarty KulhavyRyan LaBordeGeorge LamontagneTim LengilleScott LebedoffDave LebsackBarry LepardJustin LobdellDave MacDonaldDevin MacDonaldJamie MacDonaldJames MacLeanJason MandelMark MandelJon MartinOwen McGeeCorey McKenzieBrian McLeanJason MohrJames MontgomeryDavid Moore
From Savanna Drilling From Savanna Well Servicing
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www.savannaenergy.com 6 April 2012
Awards
In addition to the Safety Awards, the CAODC also awarded Savanna Drilling Rig 653 with the CAODC Safety Excellence Award.
The crew members of Rig 653 always conduct themselves in a professional manner and received the award based on their outstanding commitment to safety and leadership, both for Savanna employees and sub-contractors, service
CAODC Safety Excellence Awardcompanies and suppliers who may be present on the rig site. Rig 653 goes beyond the prevention of immediate injuries and focuses on the long term health and wellbeing of their crew.
Rig Manager Wade Avery and Driller Sean Cooper accepted the award at the banquet which was presented to them by Dave Hoogendoorn, Operations Manager Savanna Drilling. Hoogendoorn also gave
a speech thanking Rig 653 for all their hard work, commitment and dedication.
We congratulate all the crew members on their superb achievement.
As recognition of their achievement, the CAODC presented the rig with a plaque. The senior field employee names from the rig engraved on the plaque include:
Wade Avery, Rig Manager
Jeff Purcha, Rig Manager
Sean Cooper, Driller
Matthew Fudurich, Driller
Nathan Fudurich, Driller
Greg MurphyRob NIchollLars NielsenDennis NoerRob OmothDirk PasmanHans Pasman
Steve PorterCraig RichardJarrett SearsShaun SeghersSteve SeghersSean ShannonAaron Shaughnessy
Scott SimpsonConor SmithEd SmithShane SnowJosh SouthRick St PierreScott Stevenson
Lyle StuutChris SzakacsSkylar TaylorJimmy TimminsBob TomelinSteven TownsendJosh Urquhart
Alvin WaldnerWylie WhelanMike WilsonJohn WurzPeter WurzRyan YakubchakAdam Young
Left to right: Ross Pickering, Vice Chair CAODC; Sean Cooper, Driller; Wade Avery, Rig Manager and Dave Hoogendoorn, Operations Manager Savanna Drilling
photo courtesy of Sarrasin Photography
7April 2012 Rig-n-Dig
Heart Lake First Nations
In Like a Lion, out Like a Lambwritten by Kelsey Pew, Account Representative for Savanna Well Servicing
Savanna Well Servicing, Canadian Natural Resources (CNRL) and Heart Lake First Nation celebrated their
successful partnership recently with a rig tour and traditional First Nation ceremony. There for the event
was Kelsey Pew, Account Representative for Savanna Well Servicing.
The Alberta spring was fast on our heels when Bruce Nash, Sales Manager for Savanna Well Servicing, and I decided to make the trek from Calgary to Kirby Lake, Alberta. Mother Nature’s Lion was roaring her loud, obnoxious tune that left Alberta’s prairie barren and heavy. To a foreigner, Highway 2 and her surroundings looked more like a life sized snow cone machine.
That was the evening of March 5th. Bruce, Brian Cardinal, Business Development and Partner Relations Manager, and I were headed to Canadian Natural Resources’ (CNRL) Kirby Lake project to celebrate another successful partnership between Savanna Well Servicing Rigs 93 and 96, CNRL and Heart Lake First Nation. This was a new adventure for me as I have not been involved in a partnership ceremony before.
We all congregated on CNRL’s Kirby site where Rig 93 is currently working. This included myself, Brian and Bruce;
senior representatives from CNRL, Hans Sorenson, Project Manager for Kirby Camp, Bill Clapperton, Vice President of CNRL, and Steve Lepp, Director CNRL; and Chief Morris Monias and Heart Lake community leaders and elders. During the rig tour and ceremony, Chief Monias honoured us by wearing his ceremonial headdress—which I learned every headdress is unique and there is never two the same.
After the ceremony/induction, we proceeded to the new Kirby camp and enjoyed a nice hot lunch. Prior to lunch one of the elders from Heart Lake blessed our food with sweet grass and offered prayers in both English and Cree.
Following lunch, Chief Monias expressed his gratitude and presented everyone that took part, lovely gifts—and if I may add, I was extremely jealous of Brian’s gift, and I hope
that he may have it in his heart to convey that gift to me one day!
To conclude, although I must commit a literary crime and utilize a pun, I need to refer back to the title of this entry, and compare… ‘went out like a lamb…,’ to the end of this article. We not only established new business relationships, and expanded our existing ones; true to our Alberta spring, our drive back was smooth sailing…
From left to right: Chief Morris Monias; Bill Clapperton, VP CNRL; Steve Lepp, Director CNRL and Hans Sorenson, Project Manager for the Kirby Camp
www.savannaenergy.com 8 April 2012
What’s Happening?
The crew from Rig 64 and representatives from Origin; Greg Delarlais is holding the award
Left to right: Mike Bill, General Manager Australia, and Dan Davis, Origin Completions Engineer
What’s Happening?More Awards!The awards just keep coming for Savanna!
Savanna Drilling Rigs 429 and 446 received safe rig awards for the winter delineation program for 2011/12. Attending the award ceremony held by ConocoPhillips were Rig Managers Troy Kletzel and Gerrit Kruibosch, as well as Vince Miller, and Marc Dunleavy. Troy Kletzel also received an award for exceptional HSE leadership and operational excellence.
Savanna Well Servicing Rig 64 located in Australia also achieved a significant milestone: 180 days incident free. The crew celebrated their achievement with an afternoon barbecue. The award was presented to Mike Bill, General Manager Savanna Australia, and Greg Delarlais, Rig Manager for Rig 64, by Dan Davis, Origin Completions Engineer.
Left to right: Darryl Haas, VP HSE Canada ConocoPhillips; Adrian Harper, ConocoPhillips Drilling Superintendent; Gerrit Kruitbosch, Rig Manager Savanna Drilling 429 and Peter Ozdan, ConocoPhillips Superintendent
Left to right: Darryl Haas, VP HSE Canada ConocoPhillips; Adrian Harper, ConocoPhillips Drilling Superintendent; Troy Kletzel, Rig Manager Savanna Drilling 446 and Peter Ozdan, ConocoPhillips Superintendent
Troy Kletzel`s HSE leadership awardphotos courtesy of Vince Miller
Correction:In March’s Rig-n-Dig, Rick Torriero’s title was incorrectly published as Manager Accounting and Finance. His correct title is Director, Accounting and Finance.
9April 2012 Rig-n-Dig
What’s Happening?
A First for SavannaSavanna Well Servicing Rig 37 recently used a ratcheting tool on a job for their client Cenovus. There are only four or five of these tool types used in Canada and the use of the tool was a first for Cenovus.
The purpose of the tool is to clean out a hole that has multiple horizontal ‘windows’—that is, additional horizontal bore or well holes that lead off from the main vertical hole. The tool itself has a swivel on the bottom of it and through pressure adjustment, it can be oriented or moved to any open hole or to move directly down the hole.
Two Stray MooseKyla Maskoskie, Senior Administrative Assistant for the Savanna Drilling office in Nisku, returned from lunch to find two moose happily grazing across the street from the office. She quickly snapped a picture of the rare sighting.
Thanks for sending in your photo Kyla!
Birthday GirlChantal Lesyk, Field Administrator for Savanna Well Servicing in Lacombe celebrated her birthday on 04 April. The team in Lacombe surprised her with a cake and card (and another crazy birthday hat!).
CYDC Update—a message from John HegwoodThe Calgary Youth Development Centre (CYDC) is a not-for-profit organization aimed at mentoring and teaching young athletes in Calgary the fundamentals of sport, particularly basketball. The organization was formed in 2005 by two former Savanna Energy Services Corp. employees: John Hegwood and Chris Oddy, with support from current Executive employees Ken Mullen, George Chow, Darcy Draudson and Lori Connell. Over the years, the CYDC has grown to become a renowned basketball academy founded on the principles of hard work and playing as a team.
Since leaving the employment of Savanna, John Hegwood has become the President of the CYDC and recently sent an e-mail to update Savanna on the CYDC and their successes. Here is John’s message:
I hope you are all doing well and business at Savanna is going great. I just wanted to update you on the CYDC program. We have had an outstanding fall/winter season and we are now preparing for the spring program. We are looking at the largest enrolment ever in the history of the CYDC Youth Program. We will be running out of a record four gyms full time in the spring with well over 200 athletes
(grade 4-12), which makes us one of the largest club basketball programs in Western Canada. We have already signed one of our graduating players to the University of Calgary with more players to follow. My son, John Jr., is being highly recruited by the likes of UCLA, Kansas State, UCONN, Purdue, Georgetown, Boston College, Gonzaga, Wisconsin, Memphis State and every university in Canada.
I just want to thank the Savanna family for allowing me the opportunity to build this wonderful program. I have been very active in the community over the past few months and we are working towards building a lasting relationship with Basketball Alberta, which is a provincial government run basketball organization. We are planning to buy a state of the art shooting machine, purchase two new glass backboards for the gym, and refurbish our gym floor. We are now in the planning stage with a business plan for the John Hegwood Centre and a six court basketball facility—complete with weight room. I can’t believe this!!
My regards to the Savanna family,John Hegwood.
www.savannaenergy.com 10 April 2012
Canadian Benefits at a Glance
Benefits Q&AThe following is a list of common questions regarding your Great West Life (GWL)
insurance coverage. If you have any additional questions, you can contact your Savanna
Benefit Coordinator or GWL directly.
My child had an accident and damaged his front teeth, how much will GWL cover on our dental plan?In the case of dental damage due to an accident, have the dentist indicate the dental charges are due to an accident and claim under ‘Accidental Dental’ rather than your regular dental coverage. Great West Life’s ‘Accidental Dental’ coverage covers 100 percent of a reasonable fee, provided the work is performed within 12 months after the accident.
Frames and lenses are so expensive. Is there a more economical option?Through your group plan there is a service called Preferred Vision Services (PVS). You can contact PVS and they will provide you with the optometrist closest to you that offers a discount on eye wear, lenses, scratch guarding and tints. PVS also offers you a discount on hearing aids and accessories. Contact PVS at 1 800 668 6444 or www.pvs.ca
What do the numbers on my drug card mean?Example:11 0055374000000XXXXXX 0111 is the Assure coverage code required by the pharmacy55374 is the GWL policy numberXXXXXX is you and your dependent’s Member ID number01 means this is your 1st set of card(s)
I submitted a claim for my ambulance ride and requested GWL to pay the ambulance service directly. Now I keep getting unpaid bill notices in the mail from the ambulance service. What is going on? GWL do not directly pay to a third party for ambulance services. You are responsible for paying the services first and then submitting your claim to GWL for reimbursement.
Why are some ambulance rides charged to me and others not?If you request an ambulance service you are responsible for paying for the service. If a treatment facility chooses to transfer you to another treatment facility, it is at the first treatment facility’s expense, not yours. You therefore do not have to pay for this ambulance ride.
My wife is ill and can no longer work. Can she get short term disability through our group plan?No. Short and long term disability covers eligible full time employees only. Employee’s spouse or dependents are not covered for short term or long term disability.
Why are some of my massage fees covered and some are not?There are a couple of reasons:
• GWL covers massage services provided by a registered massage therapist only
• You may have exceeded your yearly coverage for this service
• A portion may only be paid because the fee charged is over GWL’s reasonable fee
I sent my health and dental claims to Savanna but they were returned to me, why? Savanna does not settle any claims or send them to GWL on your behalf. All health and dental claims should be sent to GWL directly. Their Winnipeg address is provided in the top right hand corner of the Health Expense Claim form. Alternatively, claims can be submitted online. For instructions on how to do this, visit the HR tab on Savnet and look for ‘Submitting Claims Online’ under Benefits Information.
REMINDER: Always keep a copy of your health expense claim and receipts for your records.
GWL declined payment of my claim, why?GWL provides a brief explanation for why your claim has been denied on your GWL explanation of benefit statement. This statement shows the amount submitted, the amount covered and the amount reimbursed to you. Each denied claim is itemized with the reason for denial. Should you not agree with the reason stated, you may call GWL at 1 800 957 9777 to discuss.
If you have any questions, please contact your Benefit Administrator:Savanna Drilling within Canada:Adiel Rautenbach, 403.267.6779, [email protected] Well Servicing, D&D Rentals, Corporate and Rotators:Sylvia Sargeant, 403.214.5950, [email protected]
The Canadian Benefit
Department
11April 2012 Rig-n-Dig
Last Page
Spot the DifferenceThere are 8 differences between the two photos. Can you find them all?
Answer: glow from light; light missing; direction of flag; Savanna logo changed; colour changed on doghouse; circle in derrick missing; drum on platform; bird in sky*
*Price is in Canadian dollars and does not include airfare
Thanks to Savanna Energy Corp. for supporting Summits for Seniors.
Support Us l Follow Us l Cheer for Us
Charitable Registration #876756 4102 RR0001
In his 50th year, Alberta climber Kevin Papke will reach 50 peaks in memory of his father Cec.
We invite you to help Kevin reach both his and our goal, by donating to the Bethany Care Foundation. We are raising
$100,000 to support Seniors with dementia.
Visit our website for more information on how you can become a sponsor or make a charitable gift to this campaign.
www.summitsforseniours.ca
www.bethanycarefoundation.com
Bethany Care Foundation is the registered charity dedicated to preserving and
improving the quality of life for those who call Bethany Care Society home. Together
the Foundation and Bethany support programming and services which provide choice,
independence and community to keep seniors at their peak.