• Press Kit •

Righttime Medical Care

© Righttime USA LLC

More than 20 years ago, a group of local pediatricians, led by Robert G. Graw, M.D., realizedthat working parents needed care for their children in the evenings and on weekends.In 1989, the group opened Nighttime Pediatrics in Annapolis, Maryland. O�ering a�er-hoursmedical care between 5pm and midnight for 365 days a year, Nighttime soon became the trusteddestination for children’s health beyond regular doctor’s hours while setting the highest standardsfor quality and care

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�e Village at Waugh Chapel in Gambrills, Maryland, becomes home to the fourth Care Center.

A third Care Center in Rockville, Maryland opens, becoming the �rst urgent care center ofits kind in Montgomery County, Maryland.

• Nighttime opens a second Care Center in Pasadena, Maryland.

• Nighttime’s Care Center in Pasadena changes its name to Nighttime Pediatrics and parents too when parents of patients began requesting medical treatment for themselves.

• Nighttime changes its name to Nighttime Pediatrics & adult care too! in reponse to the growingdemand for a�er-hours care for more than just younger patients and their parents.

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• Nighttime Pediatrics & adult care too! opens its doors at the Howard County Health Park inColumbia, Maryland, marking the third county in the company’s geographic reach.

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© Righttime USA LLC

• Nighttime expands its hours to open at noon to be meet the increase in patient visits.

• Later that year, Nighttime’s hours again change to open 11am, still closing at midnight.

• Dr. Graw commissions the Mobile Care Center to deliver Nighttime’s goal of caring for everyone, every day in

Care Center can be found at health and community events, and also is available to assist the general public during states of emergency.

• Nighttime opens its Gaithersburg location, revealing an innovative new site design. Adding to the quality of care that patients have come to expect, the newest sites have unique characteristics to soothe stressed parents, while touches of fun and sparkle appeal to younger patients.

• Nighttime unveils a vibrant new identity to highlight its purpose of providing urgent care services to patients of all ages. Under the new name of Righttime Medical Care, the company remains steadfast in its commitment to

that would unify and strengthen its expansion.

• Righttime Medical Care opens a Care Center just down the street from Arundel Mills Mall, the most visited tourist attraction in the state.

• Righttime expands its hours for all locations from 9am to midnight.

• include a soothing water wall, comfortable private seating. an outdoor seasonal wellness garden, engaging colors, textures and art, and environmentally conscious features such as LED lighting, non-toxic paints and recycled materials.

• • Righttime Medical Care launches its concussion awareness program, HeadFirst Sports Injury and

Concussion Care, in Anne Arundel County, Md.

• Righttime Medical Care expands its reach to four counties with the opening of its tenth Care Center inFrederick, Maryland.

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• Additional Care Centers are slated to open in Pikesville, Silver Spring, and Germantown. 2014

© Righttime USA LLC

Call Center andCommunications & Resources Center

With more than two decades of service to communities in Maryland, Righttime Medical Care is well-known for its experienced care. Our Care Centers are backed by the latest information systems to monitor patient �ow and provider performance. Righttime’s Call Center and Communications & Resources Center work seamlessly hand-in-hand to ensure patients receive the best possible care delivered in a timely manner.

call center• Righttime’s professionally trained Call Center representatives take same-day appointments over the phone 24 hours a day, every day of the year,• While our Care Centers accept walk-in patients, the ability to make same-day appointments is a key di�erence that sets Righttime Medical Care apart from most other urgent care companies• Call Center representatives act as patient care advocates to determine the nature and severity of each call• When necessary, representatives direct callers to crisis resources such as intervention and poison control hotlines

communications & resources center• This information hub serves as a central location to organize and monitor day-to-day operations for each of Righttime’s Care Centers• Technology specialists in the Command Center work nearly every hour of the day to analyze information such as waiting times and colume to ensure every patient’s experience is the highest quality.

© Righttime USA LLC

Righttime Medical Care’s Mobile Care Center is a custom-built bus that travels throughout the company’s expanding geographic area. Used primarily for sta� training for Righttime’s Care Centers, the bus also serves as an ambassador of good health, appearing at community and corporate health fairs where providers and sta� provide health information and perform screenings.

• Designed by Dr. Robert G. Graw, Jr., M.D., Righttime’s founder and CEO

• Manufactured by Prévost (Quebec, Canada), a leading North American producer of premium coaches

• Build-out completed by Superior Coach Services (Lebanon, Tenn.)

• Technological systems installed by Righttime Medical Center’s technology team

• All Righttime locations can be monitored from the Mobile Care Center

• New Righttime Care Centers can be out�tted with supplies carried by the Mobile Care Center

• Righttime partners with the Federal Emergency Management Agency (FEMA) to provide the Mobile Care Center for assisting with medical crises, to include a trailer to tow medical disaster equipment and supplies

Mobile Care Centermedicine on the move

© Righttime USA LLC

HeadFirst Sports Injuryand Concussion Care

In June 2011, Righttime Medical Care CEO and Chief Pediatrician Robert G. Graw, Jr., M.D., initiated an innovative task force, known as the Concussion Consortium, with the goal of protecting student-athletes from head injury. Formed as a result of groundbreaking legislation passed in Maryland in May 2011, the group is comprised of top neurologists, orthopedists, neuropsychologists, educators, coaches and certi�ed athletic trainers who meet regularly to develop protocol for diagnosing, managing and treating concussions.

Maryland became the 18th state to pass the HB 858 and SB 771 laws, which were created to protect student-athletes playing sports at public schools and on Parks & Recreation-owned land. �e law is modeled a�er Washington state’s Zackery Lystedt Law, named for a student who nearly died a�er sustaining a concussion while playing football.

Months of discussion and planning by the Concussion Consortium resulted in the launch of HeadFirst Sports Injury and Concussion Care. HeadFirst opened the doors to its �rst Care Center in April 2012, adjacent to Righttime Medical Center in Annapolis, Maryland. Today, mostRighttime Care Centers have a HeadFirst clinic.

�e program includes post-injury medical evaluations for patients of all ages, including steps for a safe return to play, work or school, as well as neurocognitive baseline testing for sports teams and individuals. �e HeadFirst medical team also o�ers support to trainers and coaches and a commu-nity concussion awareness program.

For more information please visit myHeadFirst.com.

Dr. Graw is CEO and Chief Pediatrician of Righttime Medical Care. He is also the President of Ancillary Services, Inc., a medical services organization that delivers a wide array of services to health care organizations, and the Managing Partner of the Pediatric Group, a private pediatric practice.

Dr. Graw obtained his B.A. from Pomona College in Claremont, California and his M.D. fromthe University of California in Irvine, California. Dr. Graw completed his internship andresidency in Pediatrics and Pediatric Hematology and Oncology at the Children’s Hospital inLos Angeles. He is Board-certi�ed in pediatrics, with a sub-specialty Board certi�cation inpediatric hematology-oncology, and has published more than 100 articles in medical literature.

At the National Cancer Institute, he headed the section on Experimental Hematology inconjunction with a broad-based hematological support service for the transfusion of plateletsand white blood cells. From 1983 to 1986, Dr. Graw served as Chief of Pediatrics at AnneArundel Medical Center in Annapolis, Maryland. He was selected by the American Board of Pediatrics in 1994 to be on the Examining Board for pediatricians who wish to become Board-certi�ed in the United States.

He is a member of the Medical Honor Society at the California College of Medicine, and has served on the board of the Maryland State Chapter of the American Academy of Pediatrics,local school boards and numerous pediatric and hematology/oncology organizations.Dr. Graw currently serves on the legislative committee of the Urgent Care Association of America. He also speaks at national professional and business meetings.

Dr. Graw sees pediatric patients in his private practice, focusing on complex medical and family issues and mentoring young physicians in the art of medicine. Dr. Graw has raised four children, two of whom are surgeons, and he has four grandchildren.

© Righttime USA LLC

Robert G. Graw, Jr., M.D.

Dr. Weber oversees all of Righttime’s clinical activities involving professional medical judgment and the delivery of patient care. He is certi�ed by the American Board of Pediatrics, along with past certi�cations in emergency medicine and pediatric emergency medicine. Dr. Weber received his Doctor of Medicine degree from the University of Tennessee Center for the Health Sciences in Memphis and a Juris Doctor degree from Saint Louis University School of Law in St. Louis, Mo.

Dr. Coleman, who has as an extensive background in the medical management environment, is active in growth initiatives related to Righttime Medical Care’s expansion, with particular attention to professional recruiting, telemedicine, public relations and improved delivery systems. Dr. Coleman is certi�ed by the American Board of Pediatrics and the National Board of Medical Examiners. He received his medical degree from Stanford University School of Medicine in 1975 and his MBA from Stanford University Graduate School of Business in 1995. He is a licensed pediatrician in the State of Maryland.

tony doran, psy.d.

marc e. weber, m.d., j.d.

stanford j. coleman, m.d.chief networking officerfor medical affairs and community relations

chief medical director

headfirst program director

© Righttime USA LLC

Clinical Leaders

Dr. Doran is the Program Director of Righttime’s HeadFirst Sports Injury and Concussion Care, overseeing clinical operations and research initiatives. As a pediatric neuropsychologist, Dr. Doran also assesses patients with head injuries at HeadFirst clinics. Dr. Doran has over 20 years of experience in psychological assessment. He did post-doctoral training in pediatric neuropsychology at Harvard Medical School and received a doctorate of psychology from the University of Hartford. In addition to his private practice, over the past several years Dr. Doran has served as a subject matter expert and consultant for Military and Law Enforcement Commanders selecting Special Forces personnel at a variety of sites throughout the country.

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laura j. ketchum, esq.chief brand officer

kimberly bresnahanchief operations officer

ellen tallerico black, esq.chief legal officer

As chief brand o�cer for Righttime Medical Care, Laura Ketchum oversees legal a�airs, brand management, new initiatives and business development activities. Ms. Ketchum is active in guiding strategy and developing internal projects with Righttime’s teams. With a background in corporate and securities law, Ms. Ketchum has counseled numerous companies related to �nancings, mergers and acquisitions, securities compliance, intellectual property development and commercial real estate. Ms. Ketchum received her Bachelor of Arts degree from Cornell University in 1982 and her Juris Doctor from Temple University in 1988. She is admitted to practice in Maryland and Pennsylvania.

Kim Bresnahan has been a key member of Righttime’s team from the company’s beginning, and currently oversees all aspects of the Operations, Finance, Human Resources and Billing and Collections Departments. Prior to joining Righttime, Ms. Bresnahan served in several capacities in the �nancial and banking industry, including in credit investigation, commercial lending and real estate owned divisions, as well as for the Resolution Trust Corporation overseeing asset liquidation for a Savings and Loan company.

Ellen Tallerico Black serves as general counsel currently overseeing Righttime’s legal a�airs and supporting business development activities. Previously, Ms. Tallerico Black served in a business development capacity and was involved in the operation of related healthcare entities. She has a background in corporate and securities law and spent time at the Securities and Exchange Commission prior to rejoining Righttime as general counsel. Ms. Tallerico Black holds a Bachelor of Arts in Economics from the University of Maryland and a Juris Doctor and Securities Law certi�cate from the Catholic University Columbus School of Law. She is admitted to practice in Maryland.

© Righttime USA LLC

Key Leaders

bruce c. hayden, cpa, ciachief finance officerBruce Hayden has over 25 years management experience in the healthcare industry and has worked with both publicly traded and privately held companies. His most recent position was as CEO and CFO of Home Care Solutions, a provider of therapy services in both home, health and facility based environments. Mr. Hayden began his career in public accounting and later served as CFO of various companies, including urgent care and healthcare sta�ng ventures. He also served as the CFO of a so�ware product and consulting services company for top international pharmaceutical companies. Mr. Hayden earned a B.S. degree in Business Administration from East Carolina University in 1983 and is a Certi�ed Public Accountant and Certi�ed Internal Auditor.

© Righttime USA LLC © Righttime USA LLC

christopher rott, sphrchief human resources officer

amy e. knappenchief creative officer

eric hansen, atc/ldirector of sports medicine, headfirst

Christopher Rott is Righttime’s chief human resources o�cer, responsible for overseeing all aspects of Righttime’s and HeadFirst’s human resources functions, including recruiting, sta�ng, education and training, bene�ts administration, organizational development and employee assistance. Mr. Rott has more than 25 years of experience in performance management, employee relations and organizational management, and specializes in expansion. Prior to coming to Righttime, Mr. Rott served as a vice president of a global media company. Mr. Rott has also been a professor at the University of Maryland, teaching classes in human resources and labor law. Mr. Rott earned his Bachelors degree in Psychology at Flagler College and his Masters in Human Resources at Nova Southeastern University.

Amy Knappen brings more than 30 years of retail experience in the role of senior management in visual design and site development. She has been a�liated with several Fortune 500 companies during her career, including �e Limited, Limited too, Woodward and Lothrop, Casual Corner and Fisher Price (Mattel), as well as other major international retail chains such as Coin SpA. In addition, she was previously a sole proprietor of a successful retail consulting / design �rm, forming business relationships with many noteworthy clients in the Annapolis and D.C.-Baltimore metropolitan area. She joined Righttime in this capacity in 2005, and transitioned into a full-time position in 2009.

Eric Hansen oversees outreach to trainers, coaches and other community members on the front lines of youth athletics. His extensive background as an athletic trainer makes him especially suited to integrating Righttime’s sports medicine initiatives focusing on awareness, evaluation and treatment of concussion and sports injuries. Mr. Hansen holds a Masters of Science from California University of Pennsylvania and a Bachelor of Science degree from Barry University. His major �eld of study was exercise science, injury prevention, and performance enhancement. He has also been an instructor and professional rescuer for the American Red Cross.

Righttime Medical Care

© Righttime USA LLC

awards• Urgent Care Association of America’s Certified Urgent Care Center (CUC) Designation• Annapolis Capital Reader’s Choice (Best Urgent Medical Care Care)• Howard Magazine’s Best of Howard County (Best Urgent Care)• Chesapeake Family Favorite Docs (Best Urgent Care)• Comcast Business Hall of Fame Award to Founder and CEO Robert G. Graw, Jr., M.D., (Presented by the Annapolis and Anne Arundel County Chamber of Commerce)

press• WMAR ABC2 News “The Flu Season is in Full Swing” (January 14, 2014)• Annapolis Capital Gazette “Righttime Medical Care Gets New CFO” (December 10, 2013)• Frederick News Post “TransIT Rolls Out New Full-Bus Ads” (October 31, 2013)• Frederick Gorilla “The Right Care at the Right Time” (September 29, 2013)• Pikesville Patch “Righttime Medical Care Plans Pikesville Clinic” (August 27, 2013)• Maryland Physician Magazine “Alternative Care Delivery Models” (July/August 2012)• Fierce CIO “Can Non-Technology SMBs Still Run Their Own IT?” (March 24, 2012)• �e Cornerstone “Earning Customer Confidence is Key to Long-Term Success” (Winter 2012)• MDBiz, Maryland Department of Business & Economic Development “Righttime Medical Care to Open Ninth Urgent Care Center” (January 12, 2012)• Washington/Baltimore Business Journal and Baltimore Business Journal “Righttime Medical Clinics Headed for Baltimore, Va.” (November 11, 2011) • Annapolis Capital “Medical Facilities Filling Void Around Arundel Mills” (July 13, 2010)• M.D. News Magazine “Quality Care When It’s Needed Most” (November/December 2008)