rim survey report 12

8/13/2019 RIM Survey Report 12

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INDIAENTERPRISE MOBILITY

SURVEY 2 12

Supported By


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CONTENTS

2

Summary of findings 4

Survey findings 5

Participation specifics 11

Conclusion 14

Background 3

List of respondent companies 15


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BACKGROUND

oday, businesses across industries and of various sizes have embraced such mobility within

their enterprises to reap rich dividends of cost and time savings. It has been proved

Tbeyond doubt that companies and businesses using such strategy oriented enterprise

mobility solutions have seen numerous benefits ranging from lower TCO to better customerinteraction, operational efficiency and brand image. However, such enterprise mobility models

have also brought in their wake a new set of challenges and issues pertaining to IT security,

compliance, management, maintenance and deployment. Primary among such concerns is the

feasibility and safety of allowing employees to carry their own mobile devices, to and from

office.

9.9 Media decided to scratch the surface, and in doing so took their investigation to the people

at the eye of the storm, the CXOs of medium and large enterprise, investing in such smartphones

and building mobility models around them. The Survey conducted amongst 200 CIOs from

different industry verticals in August - September 2012. The survey presents an unbiased andsingular attempt by 9.9 Media to inspect crucial issues and challenges dodging smartphone

usage within office, the feasibility of maintaining such smartphone supported enterprise

mobility solutions, and envisage what the future holds for them.

Through this survey we hope to appraise our readers of the present status of smartphone usage

within offices and highlight both, the vast opportunities and grave challenges of mobility and its

application within these enterprises. The aim of the survey is to gauge how business heads and

CIOs are today reacting to the intrusion of smartphones in their enterprises and if they are, like

their international counterparts, putting in place management solutions to rein in and monitor

the influx of such handheld devices.

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SUMMARY OF FINDINGS

4

Handheld, mobile devices have invaded office space. Smartphones in particular have craved

a niche for themselves within office.

Within such handheld devices and smartphones, BlackBerry stays on top of the game,

beating Symbian, Windows, iOS, and Andriod as the most preferred mobile device platform.

However, employers perceive such personal smartphones brought by employees to

workplace to be a potential security risk for corporate data and information safety.

Due to this, employers are resizing the mobile device management (MDM) solutions to

manage multiple operating systems/versions on employee owned smartphones.

In fact, most such mid-sized companies attach a sense of urgency to developing a MDM

solution, with many planning to deploy such a solution to manage multiple smartphone

platforms within the next 12 months.

By doing this, a growing number of Indian enterprises are lending their support to bring-

your-own-device (BYOD) programmes to mobilise their workforces in a cost efficient way.

The top three considerations while selecting a smartphone platform are security, application

management and cost. Based on these three considerations, BlackBerry smartphones have

been proved to be the best in business.


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Smartphones working to carve a

niche within office space

Smartphones have carved a niche for

themselves within office. As the pie chartbelow shows carrying your own smartphone

to office is fast becoming an accepted norm

with 30 per cent of enterprises already having

between a tenth and a quarter of their

employees carrying one or the other kind of

such smartphone to office.

In 6 per cent of the companies this figure

stood at less than a tenth and in another 17

per cent it stood at more than a half. These

figures show that smartphones are well on

their way to carving a niche within offices,

especially in mid-sized companies.

KEY FINDING 1

What percentages of employees

in your company currently

use a Smartphone?

Number of People using

Smartphones in your company (%)

Not Sure

Between A Quarter And A Half

More Than A Half

Less Than A Tenth

Between A Tenth And A Quarter

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Indian employers sceptical about

allowing personal smartphones

into office

While most mid-sized Indian enterprises are

undergoing the mobility revolution, almost 64

per cent of such companies are sceptical about

the entry and use of personal smartphones in

office, and perceive them to be a potential

security risk. This is in line with international

concern over bringing your own smartphone

to office.

Do you perceive personal smartphones

brought by employees to workplace,

to be a potential security risk

for Corporate Data?

Not sure No Yes

The survey found, a small open minded minority, of 25 per cent, who werecomfortable with the idea of smartphones invading their office space.

KEY FINDING 2

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Since Indian enterprises are not completely

ignorant or unaware of the threats and dangers

posed by smartphones, 35 per cent of the

companies surveyed planned to deploy a MDM

solution to manage multiple smartphone

platforms within the next 12 months, while 21

per cent have already put one in play. This

means that almost 56 per cent of the enterprises

surveyed understand the need and urgency of

implementing such MDM solutions ASAP. 31 per

cent business leaders are still undecided on the

MDM solution strategy.

Does your company plan to deploy

Mobile Device Management solution

to manage multiple smartphone platforms?

If yes, within what time frame?

Plan to deploy Mobile Device

Management solution (%)

Within 24 months Already has

Not sure Within 12 months

Plans to implement Mobile Device

Management solutions

considered urgent

KEY FINDING 4

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Security, Device Management Capabilities and OS top considerations while selecting

a smartphone platform

Choosing a business smartphone for enterprise requires a lot of consideration owing to data manageability

and security concerns, you would want to choose a device that helps boost your productivity, while reducing

cost and time spent.

Smartphones are all about multitasking and hence the smartphone you buy would need to double up as a

small laptop at best. Not surprisingly then, 61 per cent of the business leaders surveyed said that their top

consideration while selecting a smartphone platform was security, while 47 per cent said it was the device

management capabilities, and equally 47 per cent said the deciding factor was operating system.

For another 51 per cent, device management capabilities were an equally important consideration, while

half the enterprises surveyed felt that the operating system of the smartphone mattered a lot too.

What are your top 3 considerations in selecting

a Smartphone platform?Considerations in selecting a Smartphone platform (%)

Others

After Sales Support

Applications

Cost

Operating System (OS)

Device Management capabilities

Security (Email, Data, Voice etc)

KEY FINDING 5

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BlackBerry the best equipped &

preferred Smartphone Platform

Manageability and security being top

considerations for adopting a phone it was

realised that among the various smartphone

platforms available in the Indian market,

BlackBerry was the best equipped to be brought

into office. 78 per cent of our participants voted

in favour of BlackBerry, while Android emerged as

the second most preferred Smartphone with 55

per cent and IOS came third with 28 per cent

finding it the best smartphone option. Which Smartphone Platform is best

equipped to address the above?

BlackBerry

Android

IOS

Windows

Symbian

Others

KEY FINDING 6

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The survey received responses

from CIOs from different

industries, with most industriesbeing fairly well represented.

However, the Manufacturing

industry is the lead contributor,

with 30 per cent respondents

belonging to the sector followed

by Other Services (22 per cent)

and the Professional Services (20

per cent).

What is your organisation's primary business activity?

Primary Business Activity

Retail/Distribution/Wholesale

Professional Services

Others

Government

Manufacturing

Finance/Banking/Insurance

P

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PARTICIPATION - BY INDUSTRY

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Business heads from companies of

different sizes from large to

medium to small have participated

in this survey. However, 69 per cent

of the responses have come from

CIOs of mid-sized companies, with

over 1,000 employees. The

organisation size has been

segmented according to the number

of employees per enterprise for the

purpose of this survey.

How many full time employees are there in

your organisation?

Number of Employees (%)

Less Than 100

501 1000

100 500

More than 1000

P

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PARTICIPATION - BY COMPANY SIZE

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While various senior business and department heads had

been contacted and requested to participate in the

survey, leaders and CIOs in decision making capacity on

smartphone purchases for their respective companies

were specifically targeted for their in-depth and practical

knowledge on the same. Thus, 34 per cent of the survey

respondents fall in that bracket, while a close 39 per cent

play the role of an influencer in their companyssmartphone buying strategies.

What role do you play in your organisation's

Enterprise Mobility area?

Your Role in Enterprise Mobility Area

Not a decision maker orinfluencer

Influencer onSmartphone purchases

Decision maker onSmartphone purchase

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PARTICIPATION - BY ROLE IN THE COMPANY

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CONCLUSION

hile developing the mobility adoption strategy for their respective

organizations, the key considerations of Business and IT Heads are

Wrelated to data security, management of disparate mobile end points,reliability, flexibility and scalability of these devices and solutions.Indian enterprises are slowly but surely catching up and realising the importance

and urgency of putting in place customised and innovative MDM solutions.

Strong indications that mobile devices like smartphones are only going to become

indispensable to the way business is conducted and carried out. To manage the

risk and dangers accompanying this slow but steady movement, Indian

companies are taking proactive steps designed to monitor and manage the usage

of such smartphones, and opting for the safest and most reliable of smartphonessuch as the BlackBerry, for use within the realm of office.

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LIST OF RESPONDENT COMPANIES

A2Z NEWS ChannelAGC Networks Ltd

Alchemy capital management pvt ltdAlfa Laval India Ltd

Almondz Global Securities Ltd

AlstomAmbit Holdings Pvt. Ltd.

AMCO Batteries Ltd

AMITY UniversityAndritz Hydro Private Ltd.Aon Hewitt

Apeejay Surrendra GroupApollo Munich Insurance

AppLabs - A CSC Company

Ashok Leyland John Deere ConstructionEquipment Co P LtdAxis Mutual Fund

Bajaj Capital Insurance Broking Ltd.

Bajaj Electricals Ltd.Bata India Ltd

Bharat Electronics Ltd.Bharat Forge Limited

Bharat Petroleum Corporation Ltd.BHEL

Bluecoat SystemBMW India

BPCL

BPEPBPTP Limited

BPTP LtdBSES Reliance ADA Group

Business Standard LimitedCabinet Office

Cafe Coffee DayCaliber Point Business Solutions Ltd

Capital IQ

CEATCeat Limited

Chaudhary GroupCloud Ready Solutions Pvt. Ltd.

Collabera SolutionsComputer Sciences Corporation IndiaPvt. Ltd.Concept Pharmaceuticals Ltd.

Conmat Systems Pvt. LtdCORE Education & Technologies Ltd.

CPC Diagnostics Pvt LtdCredit Agricole Corp & Investment Bank

Credit Inforation Bureau (I) Ltd.Crompton Greaves Ltd.

DaikinDeloitte

Deltecs InfoTech Pvt. LtdDMRC

Doyen Business Solutions Ltd.

Eastern Bank Ltd.ECIL

EIH Ltd.

Elder Pharmaceuticals Ltd.Electrotherm India Ltd.Ericsson India

Ernst & YoungEssar

Essar

EvalueserveEveready Industries

Fareportal India Pvt. LtdFinancial Techonologies India Ltd.

FISForbes & Company Ltd.

Future Capital Holding Ltd.GKNM Hospital

Globeop Financial Services

Globus Stores Pvt. Ltd.Godrej Agrovet Limited

Godrej Industries LtdGodrej Infotech Limited

Greenply Industries LimitedGSFC Ltd

Haldia Petrochemicals Ltd.

HCC LtdHDFC Life

Hero MotoCorpHinduja Global Solutions

HINDUSTAN AERONAUTICS LTDHINDUSTAN COLAS LIMITED

Hitachi Consulting Software Services LtdHyatt Regency Delhi

Hyundai AES India Pvt Ltd

ICICI Lombard General InsuranceCompany Ltd.ICICI Securities Ltd

IDBI Bank Ltd.IFB Industries Ltd.

IFFCO

Iffco Tokio General Insurance Co.

IIFL LtdInfinium Precious Resources LtdINGRAM MICRO INDIA LIMITED

JCB INDIA LIMITED

JM Financial Services Pvt LtdJSoft Solution- JSW Group

Jubilant Life Sciences Limited, Nira, PuneJubilant Life Sciences Ltd.

K Raheja Corp

K Raheja Corporate Services Pvt LtdKalpatru limited

Kanakia Spaces Pvt Ltd

KARNATAKA BANKKDDL LimitedKnorr - Bremse

L&T-EWAC Allloys Ltd.Lanco Infratech Ltd

LG

Linea FashionsLowe Lintas

Luminous Power Technologies (P) LtdLupin Ltd

Madras Cements LtdMadura Coats Pvt Ltd

Mahindra & Mahindra Financial ServicesLtd.

Mahindra FinanceMahindra Real Estate Sector

Mahindra Vehicle Manufactures LtdMax Life Insurance

Medexter Healthcare Ltd

Meru CabsMindtree Ltd

MIRC Electronics LtdMother Dairy

Motilal Oswal Securities LimitedMotilal Owal securities Ltd

MotricityMTS India

Mynd Solutions Pvt. Ltd.

NABARDNIIT Ltd.

NIIT yuva jyoti ltdNRHM

NRSCNSE.IT Ltd.

NSL groupOberoi Hotels and Resorts

OmniActive Health Technologies

Overnite Express Ltd

Petro IT LtdPI Industries LtdPolaris

Prakesh Steelage Ltd.

R.J. Corp (Ravi Jalpuria Group)Radico Khaitan

Reliance BIG EntertainmentReliance Capital

Reliance General Insurance

Reliance Indistries LimitedReliance Life Insurance

RJ Corp

Robi AxiataRRINFOCONSSAIL

Sanofi India LimitedShriram Value Services (P) Ltd.

Sony Entertainment Television

Spencers Retail LimitedSpencer's Retail Ltd.

Steel Authority of India LimitedSubros Ltd

Target India Pvt. Ltd.Tata Power Strategic Electronics Division

Tata technologiesTEC

Tech Mahindra

TERIThe Calcutta Medical Research Institute

The Oberoi Groupthe shipping corportion of india ltd

Toluna India Pvt LtdTPG Whole sale

Trigyn Technologies Ltd

Tulip Telecom Ltd.TVS Motor Company Limited

Unichem Laboratories LtdUninor

UTI AMC LtdVLCC Health Care Ltd

Voss Exotech Automotive Pvt LtdWelspun Group

Welspun Group

Willis ProcessingWipro

XIMBThe Great Eastern Shippng Co. Ltd.

PCS Technology LimitedFuture Capital Holdings Ltd.

Himatsingka Seide Ltd

Nimbus Communications LtdGlobeop Financial Services Pvt. Ltd

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Supported By

THANK YOU

rim survey report 12

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