risk management survey results - nafsa: … management survey results: nafsa ea kc health and safety...

Risk Management Survey ResultsNAFSA Education Abroad KC Health and

Safety SubcommitteeFall 2012

Acknowledgements

On behalf of NAFSA’s Education Abroad Knowledge Community Health and Safety Subcommittee, I would like to thank subcommittee member Joseph Brockington of Kalamazoo College for the time and effort he spent developing this important comprehensive survey on the subjects of health, safety, and security in education abroad administration. 148 participants completed the survey he posted to SECUSS-L in the fall of 2012. Members of the health and safety sub-committee are particularly grateful to our colleagues who took the time to complete the survey.

We would also to thank the University of Minnesota, Global Programs and Strategy Alliance (GPS Alliance) for analyz-ing the results and creating this report. Special thank you to the following in the University’s GPS Alliance who gener-ously donated the time toward ensuring that these survey results were understood: Grace Doherty, Data Analysis; Kate Kaurova, Design; and Jennifer Schulz, Editing.

Future Initiatives

The NAFSA Education Abroad Knowledge Community Health and Safety Subcommittee is charged with providing in-formation, tools and resources to help constituents improve their knowledge of health and safety issues impacting our field today. We encourage you to reach out to members of the subcommittee in your region, whether to seek advice on health or safety concern in your organization or to suggest subjects for future publications or sessions/workshops. Find a list of subcommittee members at http://nafsa.org/Resource_Library_Assets/Networks/EAKC/Health___Safety_Sub-committee/.

Contact

Once again, let me commend the hard work of Joseph Brockington of Kalamazoo College. Please contact him at [email protected] with any questions related to this survey or requests for access to the data for further analysis.

Stacey R Bolton TsantirChair, NAFSA: Association of International Educators Knowledge Community Health & SafetySubcommittee and Director of International Health, Safety and Compliance, University of Minnesota

Risk Management Survey Results: NAFSA EA KC Health and Safety Subcommittee | 1

Summary

This survey was completed by 148 participants in the fall of 2012. Most respondents answered the sur-vey on behalf of their institution or organization. Nine participants indicated they were responding as an individual.

Results from this survey indicate that institutions and organizations use a variety of sources for monitor-ing risks. US government sources were listed as the most useful. All sources listed in this survey, includ-ing non-governmental institutions and news sources, were rated high by respondents. Notably, U.S. (72%) and overseas (65%) news sources had comparable ratings.

Respondents indicated a number of serious concerns to travelers, including alcohol and drugs (65%), sexual harassment or assault (51%), violent crime (45%), and civil unrest (43%).

The survey indicated that health and accident insurance is typically a requirement for undergraduate students no matter the purpose of their travel. Graduate student travelers are also likely to have required travel insurance, but are less likely to have it paid for by their institution (13%). For faculty, insurance is often a requirement (58%), but many institutions provide this coverage at no fee to the employee (44%). Few institutions link their international insurance with a tracking system (21%).

Future Risk Management

Respondents showed an interest in attending or participating in learning opportunities addressing issues of risk management. Some of the most popular topics included best practices and safety training (76%), legal issues of risk management and data tracking (63%), and institutional policy development (61%). When asked how they would like to receive the information, conferences, both regional (72%) and na-tional (78%), on-campus workshops (62%), and webinars (61%) were the most popular choices.

Available in this report are the names of respondents who can be contacted as resources on specific topics of risk management. See contacts on pp. 16-17.

2 | Risk Management Survey Results: NAFSA EA KC Health and Safety Subcommittee

About the Respondents

On Behalf of an Institution/Organization

(139)

As an Individual(9)

How are you responding?

Not a University/College -or-

Special Focus(5)

Associate's College

(3)Individual -or- No Response

(13)

Master's College/University

(31)

Baccalaureate College(32)

Doctoral/Research University

(64)

How are you responding?

Type of Institution/Organization


About the Respondents About the Respondents

0%

20%

40%

60%

80%

100%

Other (8

%)

Own facil

ity/o

perated study ce

nter (39%)

Facu

lty-le

d quarter a

nd/or s

emester p

rograms (

41%)

Facu

lty-le

d undergraduate re

seach

(45%)

Altern

ative sp

ring break (6

0%)

Independent rese

arch experie

nces a

broad (6

6%)

Independent intern

ships a

nd/or v

olunteer experie

nce (7

2%)

Provid

er-operated st

udy center (8

5%)

Direct

enrollm

ent at a

n overseas u

niversity (8

6%)

Faculty

-led sh

ort-term

programs (

93%)

Types of Undergraduate Programming


Whom Do You Track?

0%

20%

40%

60%

80%

100%

Oth

er (6

%)

Qua

rter

(10%

)

J-Te

rm (3

2%)

Shor

t Sum

mer

/

B

reak

(70%

)

Year

(82%

)

Su

mm

er

2+

wee

ks (9

4%)

Sem

este

r (96

%)

Undergraduate Program Durations


Whom Do You Track? Whom Do You Track?

0

30

60

90

120

150Yes, Some

Yes, All

No

Graduate

Students

Undergraduate

non-Stu

dy

Abroad

Undergraduate

Stu

dy

Abroad

0

20

40

60

80

100 Graduate

Undergraduate

Vacatio

n

travel

Research

/Intern

ship/V

olunteer

Year/S

emester/Q

uarter

facu

lty-le

d

Short-term

,

faculty

-led

Short-term

,

non-facu

lty-le

d

Semester/Y

ear

Do You Keep Track of Travelers by Country or City?

Which Types of Student Travel Do You Track?

%

%

%

%

%

%

Student-O

rganize

d Gro

up Travel

Monitoring Risks


Whom Do You Track?

0

10

20

30

40

50

60

70

80

90

100

Do Not T

rack

Other

Faculty

Research

Other/Do Not Track

Faculty

Security Provider

(3%)Other(5%)

Campus Student Information System

(12%)

Commercial web-based solution

(17%)

Paper(19%)

Excel Spreadsheets(30%)

Which Types of Travel Do You Check?

How Do You Track International Travelers?

%

%

%

%

%

%

%

%

%

%

%


Monitoring Risks Monitoring RisksWhom Do You Track?

Somewhat Useful

Very Useful

World

Health

Organiza

tion

Country's

Equivalent

to

travel.st

ate.gov

Online

Overseas

News

Sources

Insurance

Provid

ers

Online

US

News

Sources

Peer

Institu

tions

NAFSA

OSAC

SECUSSL

CDC

US

Embassy/C

onsulate

Messages

US

State

Dept

Advisorie

s

How Useful Are These Sources for Monitoring Risks?

0%

20%

40%

60%

80%

100%

Other Responses

• On-site staff• In-country contacts• Security assistance

provider


Monitoring Risks

Somewhat Useful

Very Useful

Online Overseas News SourcesOnline US News Sources

NPR(6%)

Washington Post

(10%)

CNN(26%)

New York

Times(41%)

Al Jazeera(7%)

The Guardian(11%)

BBC(36%)

U.S. and Overseas News Sources

Top Favorite U.S. Sources Top Favorite Overseas Sources

%

%

%

%%

%

%

%

%

%

%0

10

20

30

40

50

60

70

80

90

100


Monitoring Risks Monitoring Risks

Common Subscription Security Services for Information to Monitor Risks (Top 3)

Common Insurance Providers for Information to Monitor Risks (Top 4)

10 15 20 25

ISOS

iJet

Stratfor

MEDEX

CISI

ISOS

HTH

0 5Responses

0 10 20 30 40

Responses


Monitoring Risks

Means of Communication—Natural Disaster or Civil Unrest (check all that apply)

What Risk Issues Concern Your Institution Most?

0

20

40

60

80

100

120

140

160Minimally Concerned

Moderately Concerned

Seriously Concerned

Kidnapping/Virt

ual Kidnapping

Terroris

m

Civil Unrest

Natural

Disaste

rs

Pre-Existing

Health Conditio

ns

Risky

Sexual Behaviors

Alcohol/D

rugs

High-risk

Sporting

Activitie

s

Sexual Harassm

ent/Assa

ult

Road/Transporta

tion

Safety

Water Safety

Violent Crim

e

Petty Crim

e

Cell Phone(87%)

Twitter(6%)

Satellite Phone7%

Other16% Facebook or

LinkedIn(40%)

Text(43%)

Email(96%)

Res

pons

es

Other Responses:

• Skype• On-site faculty/staff• Embassy connections• Evacuation insurance provider• Land lines

( )

( )

Other:

• Missing student• Illness & injuries• GLBT or racial targeting



What is Your Greatest Concern?:Trends at Your Institution Affecting Risk Management Practices

0% 10% 20% 30% 40%

No Support for Health & Safety Education; no Training for Leaders

Aggressive Program Growth

Increased Publicity of Intl Activity (Accountability)

Developing World: Varied Risks & Resources

Uneven Approaches to Health & Safety

Less Infrastructure Support

What Risk Awareness Training does yourInstitution Offer Students and Faculty before Departure?(check all that apply)

0

20

40

60

80

100


Monitoring Risks

Does Your Institution’s International Medical and AccidentInsurance Policy Include Medical Evacuation? (check all that apply)

0% 20% 40% 60% 80% 100%

Yes, for graduate travelers

Yes, for undergraduate travelers

How Does Your Institution Handle Health and Accident Insurance for International Travelers? (check all that apply)

Faculty

Graduate

Undergraduate

Recommended H&A Insurance:

undergrad volunteer, internship,

research, etc.

Required H&A Insurance: undergrad volunteer,

internship, research, etc.

Recommended Health & Accident

Insurance

Required H&A Insurance: traveler

pays

Required H&A Insurance:

Institution pays (or study abroad fee)

0%

20%

40%

60%

80%

100%



Does Your Institution Have Natural Disaster/PoliticalViolence Evacuation Coverage? (check all that apply)

Traveler Pays

Institution Pays

Yes, Required of all Graduate

Student Travelers

Yes, Required of all Undergraduate

Travelers

If you Track, Are your Institution’s International MedicalInsurance and Tracking System Linked?

Not Applicable (15%)

No (64%)

Yes (21%)

0%

20%

40%

60%

80%

100%


Monitoring Risks

Rank your Current Risk Management Process

Risk Management Workshop/Session: What are the Main Issues your Institution Would Like to Have Addressed? (Top 7)

Intl health insurance or political/security/natural disaster evacuation insurance

Explanation of organizational reactions to emergencies abroad

Explanation of process & best practices

Institutional policy development

Legal issues of risk management & data tracking

Best practices/components of student or program leader/faculty health/safety orientation/training

0%

5%

10%

15%

20%

25%

Independent ResearchInternships/Volunteering

Undergraduate

Graduate

For Which of These Programs Do You Moni-tor Adherence of Risk Management Policies and Procedures?

0%

10%

20%

30%

40%

50%

60%

Faculty

-Led Research

Facu

lty-Led Q

uarter a

nd/or S

emester P

rograms

Facu

lty-Led Short-

Term

Programs

U's Own O

verseas F

acility

/Study Center

Provid

er-Operated Stu

dy Center

Direct E

nrollm

ent at O

verseas U

niversity



Risk Management Workshop/Session: If you selected “institutional policy development,” and wish to participate in a draft policy work-shop, what subjects are most important to you? (Top 3)

What kind of health and safety related outreach events are you able to attend in a calendar year? (check all that apply)

0

20

40

60

80

Health crisis management

Responding to US DOS travel warnings

Evacuation Plan

0% 20% 40% 60% 80% 100%

Provider/Organization Conference

National Conference in your Field

Regional Conference in your Field

State Conference in your Field

On-Campus Presentation/Workshop

Fee-Based Webinar

Res

pons

es


Contacts

Assessment/management of transportation risksInes DeRomanaSalvatore N. MoschellaMatthew Rader

Crisis managementBrent BarkerKatherine BellowsThomas BogenschildJerome B. Bookin-WeinerJon BoothInes DeRomanaJulie Anne FriendBarbara GorkaSylvia MitterndorferSalvatore N. MoschellaAnne OgilvieDan ParackaMatthew RaderJohn TanseyStacey TsantirHeidi WhiteMichael (“My”) Yarabinec

Developing crisis management plansKatherine BellowsJon BoothLisa ChieffoSteven DukeInes DeRomanaJulie Anne FriendBarbara Gorkaichael Michael JordanMelanie McCallonSylvia MitterndorferSalvatore N. MoschellaAnne OgilvieDan ParackaMatthew RaderJohn Sunnygard

Chris SwansonStacey TsantirMichael (“My”) Yarabinec

Developing travel warning review processMichele Cox

Emergency preparednessJerome B. Bookin-WeinerJon BoothInes DeRomanaJulie Anne FriendBarbara GorkaAnne OgilvieDan ParackaSylvia MitterndorferSalvatore N. MoschellaMatthew RaderStacey TsantirMichael (“My”) YarabinecHeidi White

Health or other insuranceLisa ChieffoMichele CoxInes DeRomanaJulie Anne FriendBill NoltingEd OlsonMatthew RaderStacey TsantirHeidi WhiteTracy Williams

International travel policy for students and/or faculty/staffBrent BarkerKatherine BellowsLisa ChieffoMichele Cox

These people have agreed to be contacted about the topics under which they are listed. See contact information on pp. 18-19.


Contacts Contacts

Steven DukeJulie Anne FriendMichael JordanSylvia MitterndorferBill NoltingLois Petrovich-MwanikiKim PriebePeggy RetkaChris SwansonJohn TanseyStacey TsantirHeidi WhiteTracy Williams

Pre-departure health review processMorgan BuschLisa ChieffoInes DeRomanaJulie Anne FriendSalvatore N. MoschellaEd OlsonDan ParackaKim PriebePeggy RetkaStacey TsantirTracy WilliamsMichael (“My”) Yarabinec

Program or resident director trainingThomas BogenschildInes DeRomanaSteven DukeKasee LasterAnne OgilvieEd OlsonDan ParackaPeggy RetkaJohn Sunnygard

Site visits and risk assessmentKatherine BellowsThomas BogenschildJon BoothInes DeRomanaAnne OgilvieJohn SunnygardJohn TanseyMichael (“My”) Yarabinec

Student risk educationThomas BogenschildJerome B. Bookin-WeinerMorgan BuschJulie Anne FriendAnne OgilvieMatthew RaderChris SwansonMichael (“My”) Yarabinec

These people have agreed to be contacted about the topics under which they are listed. See contact information on pp. 18-19.


Contacts

Anne OgilvieDirector of Global OperationsWorcester Polytechnic [email protected]

Barbara GorkaDirector, Penn AbroadUniversity of [email protected]

Bill NoltingAssistant Director for Education AbroadUniversity of Michigan International [email protected]

Brent BarkerTravel Security ManagerUniversity of [email protected]

Chris SwansonDirector of Study AbroadLewis [email protected]

Dan ParackaDirector, Education AbroadKennesaw State University

Ed OlsonStudy Abroad CoordinatorAngelo State [email protected]

Heidi WhiteDirector of Study AbroadElon [email protected]

Ines DeRomanaDirector, Health, Security, Emergency Response and ComplianceUniversity of California [email protected]

Jerome B. Bookin-WeinerDirector of Study Abroad and [email protected]

John SunnygardDirector, Global EducationUniversity of Colorado [email protected]

John TanseyExecutive Director, Off-Campus ProgramsDartmouth [email protected]

Jon BoothConsultant to Associate Provost for International Education and EngagementSyracuse [email protected]

Julie Anne FriendInt’l Analyst for Travel Health, Safety and SecurityMichigan State [email protected]

Kasee LasterDirector of Education AbroadUniversity of [email protected]

Katherine BellowsExecutive DirectorGeorgetown [email protected]

Kim PriebeAssociate DirectorNC State [email protected]

These people have agreed to be contacted about specific topics as listed on pp. 16-17.


Contacts Contacts

Lisa ChieffoAssociate Director, Institute for Global StudiesUniversity of [email protected]

Lois Petrovich-MwanikiDirector, International Programs and ServicesWestern Carolina [email protected]

Matthew RaderDean of StudentsIES [email protected]

Melanie McCallonAssociate Director for Education AbroadMurray State [email protected]

Michael (“My”) YarabinecAssociate Director/CSU International Programs Campus CoordinatorSan Francisco State [email protected]

Michael JordanDirector, International & Off-Campus EducationLafayette [email protected]

Michele CoxDirector of Study AbroadUniversity of [email protected]

Morgan BuschBall State [email protected]

Peggy RetkaDirector, Office for Education AbroadCollege of Saint Benedict|Saint John’s [email protected]

Salvatore N. MoschellaVP and Chief Operationg OfficerInstitute for Shipboard Education/Semester at [email protected]

Stacey TsantirDirector, International Health, Safety & ComplianceUniversity of [email protected]

Steven DukeDirector of International StudiesWake Forest [email protected]

Sylvia MitterndorferDirector of Global EducationCollege of William & [email protected]

Thomas BogenschildDirector, Global Education OfficeVanderbilt [email protected]

Tracy WilliamsAssociate DirectorTexas Christian [email protected]

These people have agreed to be contacted about specific topics as listed on pp. 16-17.

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