rlsa hero conf 2014 rod richmond clean digital

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15 Queen Street Edinburgh EH2 1JE @clean_digital www.cleandigital.co.u [email protected] +44 (0)131 20 20 347 APRIL 2014 ARE YOU SURE YOU WANT THAT? RETARGETING FOR SEARCH INTENT ROD RICHMOND @rodppc

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Using remarketing lists for search ads (RLSA) in Google AdWords. A quick run through of best practices, how to research, and things to watch out for. Presented at Hero Conf, April 2014, Austin, TX.

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Page 1: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

APRIL 2014

ARE YOU SURE YOU WANT THAT? RETARGETING FOR SEARCH

INTENT

ROD RICHMOND

@rodppc

Page 2: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

CONTENTS

1. Intro: RLSA v Remarketing for Display

2. RLSA Done Well

3. RLSA Gone Wrong!

RLSA = REMARKETING LISTS FOR SEARCH ADS

4. Comparison5. Final RLSA Tips

Page 3: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

1. RLSA vs Remarketing for Display

Page 4: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

2. RLSA Done Well

Page 5: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

2. RLSA Done Well - Research

tennisgear.com

Selling affordable tennis gear online

Analytics – Reverse Goal Path

Page 6: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

2. RLSA Done Well - Research

tennisgear.com

Selling affordable tennis gear online

Analytics – Time to Purchase

Page 7: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

2. RLSA Done Well - Research

tennisgear.com

Selling affordable tennis gear online

Adwords – Ad Group Click Path

Page 8: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

2. RLSA Done Well - Building

Build Segmented Remarketing Lists

tennisgear.com

Selling affordable tennis gear online

Converters/ Non Converters

Custom Combination List: visitors of tennis rackets page who ALSO converted.

Page 9: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

2. RLSA Done Well

New RLSA Campaigns (Target and bid adjustments)

tennisgear.com

Selling affordable tennis gear online

Adjust messaging AND bids. We know they are likely to buy complimentary products, especially bags and balls.

Page 10: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

2. RLSA Done Well

New RLSA Campaigns (Target and bid adjustments)

tennisgear.com

Selling affordable tennis gear online

Messaging AND Bid adjustments: Up bids 30%. Racket adcopy that leads to our bestselling rackets landing page.Rationale People who visited the Compare Rackets page are 45% more likely to convert.

Page 11: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

3. RLSA Gone Wrong!

Page 12: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

3. RLSA Gone Wrong!

superinsurance.netFor all your insurance needs

Lazy Setup: 1 remarketing list, no segmentation, long membership duration

1 adgroup for all visitors in a new campaign, targeting them with ads from elsewhere in the account

No background research into user journey, how their products/services relate to each other.

Page 13: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

3. RLSA Gone Wrong!

superinsurance.netFor all your insurance needs

1 adgroup for all visitors in a new campaign, targeting them with ads from elsewhere in the account

Same ad messaging: not tailored to users. Bids have been increased 10% across the board.

Page 14: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

3. RLSA Gone Wrong!

superinsurance.netFor all your insurance needs

May lead to higher CPCs

Page 15: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

4. Comparison

Well Researched

No user journey research

Lots of remarketing

segments

Tailored Ads and Bids

1 blanket segment

Lazy campaign setup, just bids

Page 16: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

5. Final RLSA Tips

Coupons/ OffersBids or MessagingComplementary ProductsDiscreetSegment

Things to bear in mind for your next RLSA campaign:

Page 17: RLSA Hero Conf 2014 Rod Richmond Clean Digital

15 Queen StreetEdinburghEH2 1JE

@clean_digitalwww.cleandigital.co.uk

[email protected]+44 (0)131 20 20 347

15 Queen StreetEdinburghEH2 1JE

@[email protected]+44 (0)131 20 20 347 www.cleandigital.co.uk

Thank You!