Laboratory  and  pharmacy  services  improve  Furquia's  health  facility  efficiency      

 

"For  the  patient  it's  an  added  value  because  the  patient  does  not  stay  for  a  long  time  waiting  at  the  health  unit.  The  patient  comes,  

gets  seen  by  the  clinician  and  goes  straight  to  the  lab,  where  there  is  a  dedicated  person  to  provide  the  service.  It  is  different  from  when  it  

was  only  one  person."  

Alice  João  Alice  

Since  the  arrival  of  the  Mobile  Clinic,  a  pharmacy  and  laboratory  were  introduced,  and  this  has  made  a  large  impact  on  the  efficiency  of  the  Furquia  health  facility.  This  achievement  was  made  possible  through  the  support  of  the  Mobile  Clinic  funded  by  Real  Medicine  and  through  FGH’s  lab  rehabilitation,  technical  support  for  the  management  of  lab  equipment  and  pharmacy  medication,  tests,  and  other  supplies.    

According  to  Alice  João  Alice,  who  is  responsible  for  Furquia's  health  facility,  the  opening  of  the  pharmacy  and  laboratory  "alleviated  the  pressure  towards  other  services.  Before  the  opening  of  the  laboratory  and  the  pharmacy,  the  clinician  was  the  one  that  had  to  do  everything.  He  was  the  pharmacist,  the  laboratory  technician  and  a  physician  at  the  same  time,  carrying  out  lab  analyses,  examining  patients  and  dispensing  medications.  That  ended  up  being  very  tight  for  one  person  only.  With  the  initiation  of  these  two  services  there  is  a  significant  decongestion  of  patients’  flow.  For  the  patient,  it's  an  added  value  because  the  patient  does  not  stay  for  a  long  time  waiting  at  the  health  unit.  The  patient  comes,  gets  seen  by  the  clinician  and  goes  straight  to  the  lab,  where  there  is  a  dedicated  

Alice  João  Alice  seeing  a  patient  

person  to  provide  the  service.  It  is  different  from  when  it  was  only  one  person  that  had  to  take  care  of  everything.  There  is  someone  from  the  laboratory  that  takes  care  of  the  analysis,  there  is  someone  from  the  pharmacy  that  takes  care  of  dispensing  medications,  and  there  is  the  clinician  to  prescribe  and  to  conduct  the  consultation.    

 

 Jonasse,  also  a  long  time  patient  of  the  health  facility  shared,  "before  we  used  to  take  much  longer."  

Jonasse  Florian  at  the  consultation  

Hortêncio,   another   regular  patient  at   the  health   facility,   says   that   "a  long  time  ago  there  were  a  lot  of  problems.  When  I  used  to  get  here  I  would  have  to  wait  until  very  late  because  the  attending  of  patients  was  slow."  

 

 

   

Hortencia  Sipriano  collecting  medication  at  the  pharmacy  

Jonasse  Florian  collecting  medication  at  the  pharmacy  

The  improvement  of  services  quality  has  also  made  patients  feel  more  confortable.  "FGH   has   been   coming   here   to   provide   technical   support.   (...),   and   this   technical  support   has   been   contributing   a   lot   the   improvement   of   our   services'   quality,"   says  Pharmacy   Technician   Isac   Remigio   Matanha.  As   a   result,   patients   "feel   cherished,  they   already   know   there   is   a   pharmacy   operating,   and   that   there   are   qualified  pharmaceutical  personnel  operating  (it)."  In  closing,  Isac  shared,  "we  are  very  pleased  with  FGH.  FGH  must  continue  with  this  support.  "  

 

Patient  Hortencia  being  seen  by  Alice  João  Alice