rnc news - rnconsulting.frrnconsulting.fr/media/england/journal gb _renaultnissanconsulting... ·...

RNC NEWSthe consulting firm’s news Renault-Nissan Consulting #1 / JUNE 2018

#1 / JUNE 2018 the consulting firm’s news Renault-Nissan Consulting 2

Editorial

summaRy

“This newsletter is intended to report regularly on our work, to introduce our consultants, the Firm’s range of services and inform you about our offers in different countries…”

claire martinExecutive manager Renault-Nissan Consulting

Find her ITW video…

sommaire

renault-nissan consulting is the consultancy and training firm of the renault-nissan and mitsubishi alliance.

It comprises more than 250 consultants in seven countries: Brazil, France, India, Japan, Romania, spain and the united Kingdom.

This geographical coverage ensures close adaptation to customer needs across much of the planet.

For more than 28 years, its consultants have been guiding their customers (alliance and outside companies) through their operational excellence and continuous transformation programmes, offering tailor-made solutions that address specific local contexts.

Focusing sharply on performance, management and organization, it harnesses a long-standing results-oriented culture and a strong emphasis on excellence, collective engagement, enquiry and curiosity.

Renault-Nissan Consulting enjoys wide recognition for achievement in operational excellence, change management, digital acceleration and management

It covers a broad spectrum of consulting and training services across its key expertise sectors of: manufacturing & supply Chain; sales & marketing; Engineering, Innovation & Purchasing; Quality & support Functions.

#1 / JUNE 2018 the consulting firm’s news Renault-Nissan Consulting

01 Renault-Nissan Consulting

3

summaRy

our various areas of expertises are:

1. manufacturing & supply chain,

2. sales & marketing,

3. engineering, innovation & Purchasing,

4. Quality & support functions,

5. Digital.

A wide and diversified panel that allows us to offer a wide range of consulting and training services.

01


01 Renault-Nissan Consulting

4

summaRy

IN NumBERshistoryRenault-Nissan Consulting, has its roots in this constant quest for performance, and works to offer its clients the benefit of this long and productive experience!

1989: Creation of Institut Renault de la qualité. This new institute would initially concentrate on Lean and Quality, before adding Management to its portfolio in 1994.

1996: Deployment of the Institute to international with creation of two subsidiary companies in Spain and United Kingdom.

2000: The Institut Renault de la Qualité had developed a comprehensive business span and would be invited to expand its coverage worldwide. Targeting global benchmark status, it would set about acquiring international clients by developing a broad cultural dimension.

2008: Renaut’s three consultancy functions (Institut Renault, Organization Department and B2B Department) were merged into a single unit, and the Institut Renault de la Qualité would become Renault-Consulting. The same year, Renault-Consulting Romania came into being.

2016: With the acceleration of the synergies between the Groupe Renault and Nissan, Renault-Consulting becomes Renault-Nissan Consulting, and Renault-Nissan Consulting would open a branch in Brazil.

ambitions for 2020: Following the opening of Renault-Nissan Consulting Brazil in 2017, Renault-Nissan Consulting presented an ambitious medium-term plan early 2018. By 2020, it will be the benchmark consultancy and training partner of the Renault-Nissan Mitsubishi Alliance, with worldwide team outlook and scope. Growth will be sustainable, quality-focused, customer-centred and rich in innovation, both digital and managerial. Ambition will be wide-reaching and forward-looking.

emPloyees

250 consultants

65 % digital natives

7 offices

21 nationalities

customers

80 % internal

20 % external

actiVities

Turnover €50mGrowth rate + 8 %70 % Consulting

30 % Training

01-2

5#1 / JUNE 2018 the consulting firm’s news Renault-Nissan Consulting

02 Our services practices

summaRy

ENGINEERING, INNOVATION & PURCHASING MANUfACTURING & SUPPly CHAIN

• Optimize diversity, time to market, project staging, risk control

• Implement design/redesign to cost and value analysis

• Manage development outlays

• Set up expertise processes

• Organize project-function convergence

• Coordinate workpackages

• Help suppliers meet QCD requirements

• Set up open innovation

• Provide training in systems engineering

• Structure, develop and roll out high-added-value projects in an agile environment

• Everyday management (5S, workstation standardization & improvement, dexterity, etc.)

• Plant reliability: Total Productive Maintenance (TPM)

• Industrial diagnostics & flow optimization: Just in Time (JIT)

• Supply chain performance

• Equipment flexibility

• Production quality management (QRQC, QC Story, etc.)

• Industry 4.0

• Learning expeditions (Japan, Silicon Valley, India, etc)

• Support engineering and purchasing teams on overall cost reduction

• Provide support on convergence across Renault-Nissan platforms

• Specify Powertrains Department progress plan

• Benchmark organizations

• Analyse TurnKey programmes and apply best practices

• Set up design-to-cost methodologies

• Train suppliers in Advanced Project Quality Process

• Logistics performance throughout the value chain (procurement, production, distribution)

• Industrial diagnostics

• Issue of guides, standards, roadmaps

• Performance workshops

• Crisis management

• Engineering & re-engineering of workshops • and production sites

• Training programmes at Lean Manufacturing school

• Coaching throughout the managerial line to develop maturity in operational excellence

Know-how Know-how

MissionsMissions

02


summaRy

SAlES & MARKETING QUAlITy & SUPPORT fUNCTIONS

• Analyse market trends and carry out benchmarking

• Digitize sales & marketing processes

• Coordinate transformation programmes

• Transform the customer experience

• Innovate in managerial practices

• Harness customer understanding

• Engineering & re-engineering of operational, transactional & support processes

• Management by breakthrough / everyday management

• Vision & policy rollout

• Cross-functional teams

• Transformation plan & change management

• Quality management system

• Efficiency of support functions

• Management of complex cross-functional programmes

• Competitive intelligence

• Definition of strategy on B2B services offering

• Development of sales & marketing job standards and digital system for evaluating maturity

• Rollout of strategy on connected services offering

• Specification of customer path organization

• Digitization of job processes (mapping, viewing & analysis of sales & marketing resources)

• Re-engineering of sales & marketing back-office processes

• Design & organization of Market Place event on sharing of best practices

• Design of digital system for coordinating sales & marketing performance

• Design & rollout of customer attention system

• Benchmarking of sales & marketing organizations and B2B distribution networks

• Workshops on customer experience insight

• Engineering & re-engineering of B2B operational processes (aftersales, sales, etc.)

• Worldwide policy rollout (bank, parity organization, etc.)

• Entity ISO certification

• Organization workshop

• V-up training programme (lean sigma)

• Management Way training programme

• Simplification programme

• Support for transformation plan

Know-how Know-howMissions

Missions


02-2


summaRy

DIGITAl TRANSfORMATION CONSUlTING – TRANSfORMATION

• Transformation strategy

• Rapid potential evaluation

• Expertise in new technologies and new usages

• Data processing and viewing

• Coordination of portfolio of innovative & complex projects

• Develop company-wide involvement in determining operational tactics and strategy

• Hold dynamic co-construction seminars

• Run process reengineering workshops

• Adapt our approaches to your business environment, factoring in the specific challenges and constraints faced by your company at all levels

• Adjust our tools and methods to meet your expectations and deliver the required results

Know-how Know-how

• Transformation of job usages by new applications & new work spaces

• Robotization of service-sector activities

• Technological & competitive intelligence

• Education for management teams, learning expeditions

• Data processing and viewing

MissionsMissions


02-3

8

Learning Expedition china

ever attentive to the varied demands of its clients, renault-nissan consulting offers opportunities for them to measure up to the best in their businesses, through Learning Expeditions in france and worldwide.Interview with Boris Hudec, engineering, innovation and purchasing consultant with Renault-Nissan Consulting.

could you tell us a little about the Learning Expedition you worked on recently?

Boris huDec : The Learning Expedition (or LEX) is an initiative of Renault-Nissan Consulting’s manufacturing & supply Chain team. The idea is to offer our clients, and prospective clients, a chance to visit innovative companies, for insights into emerging practices in specific fields, and for impetus in getting new projects off the ground. For example, they might be interested in opening international offices, or forging links with the companies visited, or developing a fuller understanding of a particular subject. Our job here is to put on a stimulating and inspirational programme experience.


03 News

summaRy

Boris huDecEngineering, innovation and

purchasing consultant

why did you choose china for this learning expedition?

B.h. : The idea originated with the Creativity unit at the Renault-Nissan alliance Development Engineering Department, and was taken up by the Groupe Renault Creativ Lab network.The Chinese scene is incredibly intense, especially in areas such as innovation, new energies and electric vehicles. They have business ecosystems, including whole cities, that are eminently conducive to the development of these kinds of new technologies. so it’s a highly instructive business environment for people to discover.

03

9

Learning Expedition china

what kind of programme did you put on?

B.h. : On the week-long Chinese Learning Expedition we took along thirty of so participants, clients from Groupe Renault, Nissan China, and outside companies. The expedition started in Hong Kong, at the Infinity Lab (the Infinity brand’s innovation laboratory), then went on to schenzen with a visit to the Ash Cloud mobile accessories production unit, several innovation laboratories, major groups such as Huawei (whose telecom infrastructures are opening up to the automotive market, via developments in electric and autonomous vehicles), and Tencent, supplier of the WeChat mobile service (the Chinese WhatsApp).

how would you sum up your missions with the engineering, innovation and Purchasing practice?

B.h. : my day-to-day work spans several missions, and that kind of diversity is a very satisfying aspect of my job. Right now I work on a programme for developing and implementing a new process that manages development of alliance vehicle platforms. I’m also rolling out an operational excellence programme to improve the efficiency of operational departments.


03 News

summaRy

I’m working cross-functionally with teams from engineering, manufacturing, quality, etc… and on Renault-Nissan alliance projects. Working with Japanese people is culturally very rewarding.

The consultant’s job involves advising, guiding and supporting clients, and it’s a great satisfaction for me to help them meet their performance objectives.

› Interview with Katia etienne, Communications manager, Renault-Nissan Consulting

03-2

10

Renault-Nissan Consultingnumber-one for quality and manufacturing training in russia

The expertise fielded by Renault-Nissan Consulting instructors in the fields of engineering, quality and manufacturing earned top-level recognition at the Quality Week event held by Renault’s Russian subsidiary, avtoframos, in February.

Renault-Nissan Consulting topped the list of a dozen or so consulting firms to come away with the Best Training Organization award at the awards ceremony in moscow, attended by Renault Russia senior management.


03 News

summaRy

In 2017, Renault-Nissan Consulting’s Engineering, Innovation & Purchasing practice:

• ran 12 training sessions for engineers at the Avtoframos plant in Russia,

• trained more than 110 employees in methods for meeting performance targets.

Quality management involves implementing measures for bringing product creation processes to fruition as rapidly as possible, and for planning ahead against possible risks entailed by different developments.

renault-nissan consulting consultants/instructors

Vinicius Perottoni Consulting Manager, Engineering,

Innovation & Purchasing

Philippe souiller Senior Consultant, Quality

& Support Functions

Jean-Pierre BranDeis Senior Consultant, Engineering,

Innovation & Purchasing

03-3

11

Digital Awarenessnew training course from renault-nissan consultingThe new Digital Awareness course addresses managers and project leaders from all functions, with exercises and case studies to help them develop a sound grasp of the digital challenges facing businesses today, and the transformation levers operable.

The course is run by Robert milnes and Kevin Wiltshire from Renault-Nissan Consulting uK along with Etienne Pesnelle and Guillaume Gerbaud from Renault-Nissan Consulting France. It enjoys wide exposure through a social network campaign, and has already been taken up by a number of clients from outside the group. Fifty or so people in France and the uK have completed the course so far, and rollout to other countries is coming shortly.

We’ll be keeping up coverage of this course in forthcoming issues of RNC News.

To enrol on the Digital Awareness course, email us at:[email protected]


03 News

summaRy 03-4


04 The word to...

summaRy

what is Pocket Result ?

maylis stauB : Pocket Result came into being five years ago, offering dedicated decision support software, for new-generation qualified business intelligence.

a staff of fifteen works on measuring business performance, using a dedicated digital platform that analyses all relevant data alongside key management indicators. The aim is to assess a performance situation and determine appropriate action plans very rapidly on the basis of this analysis.

most of the Pocket Result staff spend more than 40% of their time on reporting. Dedicated software, rather than standard packages like Excel and PowerPoint, makes for faster and more efficient compilation of data from multiple sources. What we’re offering is effective decision support.

why exactly did renault-nissan consulting call you in?

m. s. : Every year, the Groupe Renault sales & marketing Department asks teams to self-assess maturity with reference to a set skills baseline for specific positions, using its Maturity Assessment system.

The existing package suffered from major shortcomings, since it required laborious input of documents in different formats, from different sources, as a lengthy preliminary to the development of workable action plans. so there was an urgent need for a new digital system capable of rigorous monitoring plus time-efficiency.

Renault-Nissan Consulting contacted Pocket Result looking for a platform that would give realtime self-assessment results plus an immediate action plan output.

Work started in late 2016 and a new digital system was set up following a dozen or so workshops with teams from Renault-Nissan Consulting and the Groupe Renault sales & marketing Department. Rollout proceeded from January to the end of april 2017, producing immediate assessment results and action plans. so far, the platform has generated more than 300 action plans.

maylis stauBCEO Pocket Result

a word with our partner Pocket Resultwe talk with their ceo, maylis stauB

04


04 The word to...

summaRy

consultants / eXPerts renault-nissan consulting sales & marKeting

axel tasciyanPrincipal

adrien gilleManager

marie-hélène stoltzSenior consultant

a word with our partner Pocket Result

are you working on another project with renault-nissan consulting?

m. s. : That’s right. We’re working on a similar project for assessing importer performance, as regards both function skills and revenue contribution.

how did it help to work alongside renault-nissan consulting?

m. s. : Well, this was the first time we’d worked with Groupe Renault, so the collaboration between our start-up and Renault-Nissan Consulting proved highly valuable.

For a start, it greatly facilitated the interfacing between our agile working modes and the classic cycles of a major industrial group, and that proved a key factor in successful project completion.

Then it also enabled us to get a full perspective on our solution and a firm grasp of the strategic challenges facing Groupe Renault.

The Maturity Assessment system opens the way to industrial-scale implementation of our business intelligence approach, for significant productivity gains. and work with Renault-Nissan Consulting also opens prospects for similar initiatives with other industrial groups.

› Interview with Katia etienne, Communications manager, Renault-Nissan Consulting

04-2


05 RNC worldwide

summaRy

Dealer network audits coordinated from Brazilfollowing the development of a new dealer network audit method, by the groupe renault Quality & customer satisfaction Department, the renault-nissan consulting office in Brazil has been tasked with coordinating new vehicle delivery quality audits across Brazil, argentina and colombia.

The aim is to obtain factual analysis of this customer experience keypoint across the Groupe Renault dealer network worldwide, as part of endeavours to ensure a quality customer experience from vehicle order through to the handover ceremony that closes the brand’s sale cycle.

The south american consultants on this mission were trained by experts from Renault-Nissan Consulting spain, using the I Do, We Do, you Do method under a wide-reaching skills transfer programme. The dealers covered by the audit so far now have a precise diagnosis enabling them to fine-tune the application of standards for improving customer satisfaction.

renault dealer in Brazil

05


06 Diary / Events

summaRy

Breakfast sessions with Renault-Nissan Consulting100% free!

In early 2018 Renault-Nissan Consulting started a series of breakfast sessions with a focus on innovative business initiatives. at each session there are thirty or so participants: executives, managers and other personnel interested in exchanging notes on good practices for better performance.

Every two months, our practices invite you to share their expertise in various aspects of managerial and digital transformation.

the lean manufacturing clubThe Lean manufacturing operational excellence club put together by Renault-Nissan Consulting in 2015 has 22 members today, all business leaders involved in implementing lean manufacturing and supply chain practices (company chairs, managing directors, global lean manufacturing directors, industrial operations directors, etc.).

The members meet four times a year to discuss strategies on implementation and operational rollout of lean manufacturing and supply-chain programmes.

Each in turn invites the others for a field visit to one of its production facilities.

next breakfast session, by the Digital practice:

• thursday 28 June, 08:30 to 10:00, at Renault-Nissan Consulting, Boulogne-Billancourt

• Subject: Robotic Process Automation (handing repetitive tasks over to the machine) / Agile@Scale (turning your company into a start-up) and Gamification (using game mechanisms to improve products and services).

Don’t hesitate to register at the address: [email protected]

forthcoming club meetings in 2018:

• tuesday 11 september, at Renault-Nissan Consulting, Boulogne-Billancourt

• thursday 18 october, at Stelia, Méaulte

more information on the Lean manufacturing Club: [email protected]

06


06 Diary / Events

summaRy

the operational excellence observatoryat the annual Operational Excellence Observatory event run by Renault-Nissan Consulting, company directors, managers, experts and consultants meet to exchange notes and benchmark on methods, tools and processes for attaining operational excellence. speakers at the event in the last five years include senior managers from major groups such as Bouygues, aéroports de Paris, schmidt and Groupe Renault.

To sign up for the 2018 Operational Excellence Observatory, contact us at: [email protected]

the next operational excellence observatory is on:

• thursday 29 november, from 09:00 to 17:00, at Salons Salomon de Rotschild, 11 rue Berryer, Paris 8ème. operational excellence observatory 2017

06-2


07 Contacts RNC France

DIgITALetienne Pesnelle,[email protected]

ExECuTIvE MAnAgEMEnTclaire [email protected]

SALES & MARkETIngcharles forget,[email protected]

QuALITy& SuPPoRT funCTIonSPatricia Beaumont,[email protected]

TRAnSfoRMATIon PRogRAM& oPERATIonAL ExCELLEnCEgilles Panczer,[email protected]

summaRy

MAnufACTuRIng & SuPPLy CHAInVincent laBoucheiX,[email protected]

EngInEERIng, InnovATIon AnD PuRCHASIngnathalie Baglin-schuhler,[email protected]

ExTERnAL buSInESS & CoMMunICATIonSDaniel reBBi,[email protected]

rncconsulting.fr twitter.com/RNC_France

(33)1 76 84 77 35 bit.ly/2bvieqa

[email protected]

07

summaRy

rnc news - rnconsulting.frrnconsulting.fr/media/england/journal gb _renaultnissanconsulting... ·...

Documents