road warriors guide - updated -...

IT Road Warriors Guide Teekay Corporation

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IT ROAD WARRIORS GUIDE

Updated: March 2020


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Contents Introduction ..................................................................................................................................... 3

24/7 Support .................................................................................................................................... 3

Helpdesk Contact Information...................................................................................................... 3

After Hours Support ..................................................................................................................... 3

My Teekay (my.teekay.com) .......................................................................................................... 4

Home Page .................................................................................................................................. 4

When to use what? ......................................................................................................................... 4

1 - VPN (Teekay Issued Computer) .......................................................................................... 6

2 –Using Citrix Receiver on a Personal Computer ................................................................. 9

3 – Yammer ................................................................................................................................. 9

4 – SharePoint .......................................................................................................................... 10

5 – OneDrive ............................................................................................................................. 10

6 – Outlook ................................................................................................................................ 10

7 –PORT .................................................................................................................................... 11

8 - Using the Citrix Receiver on a Teekay Issued Computer ............................................... 11

9 - Email access when travelling ............................................................................................ 13

Outlook on TK Computer ........................................................................................................... 13

Email account on Mobile Device ................................................................................................ 13

Outlook Online – Office 365 ....................................................................................................... 13

10 - Skype for Business .......................................................................................................... 14

11 - Frequently Asked Questions ........................................................................................... 15

12 - Traveler’s Checklist .......................................................................................................... 16


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Introduction

Teekay employees are constantly on the move; whether working from home, airports, hotels, ship yards, or one of our regional offices. In order to accommodate busy travel schedules, Teekay’s IT department strives to provide flexible, cost-effective tools to facilitate network access

and communication while out of the office.

Helpdesk staff are always happy to answer any questions you have about connecting to Teekay remotely.

If you are traveling on business, we recommend you contact the Helpdesk so we can do a quick "tune-up" on your laptop to make sure it is ready to go when you need it. Please contact the Helpdesk for more information or to schedule an appointment.

Note: Please do not leave this document unattended in public. It contains sensitive information about the Teekay Corporate Network.

24/7 Support

Helpdesk Contact Information Americas Helpdesk

• Helpdesk hours of operation are 7:00 to 17:30 hours PST, Monday to Friday

• Phone: (+1) 604 609 4711

• E-mail: [email protected] Europe Helpdesk

• Helpdesk hours of operation are 7:00 to 17:00 hours GMT, Monday to Friday

• Phone: (+47) 51 44 29 98

• E-mail: [email protected] AustralAsia Helpdesk

• Helpdesk hours of operation are 9:00 am - 18:00 pm GMT, Monday to Friday

• Phone: (+65) 6692 9999

• E-mail: [email protected]

After Hours Support

After hour phone support is available on weekends and holidays. Please call your local helpdesk number and your call will be routed to the after-hour support technician.

Helpdesk email is not monitored after hours.

mailto:[email protected]




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My Teekay (my.teekay.com) The central landing page of all the remote access services to the Teekay global network. 1. Open any web browser 2. Browse to http://my.teekay.com Note: If you are unable to access the site, check your internet connection to ensure you are able to browse to external websites. If you are still unable to connect, please contact the Teekay helpdesk.

Home Page

When to use what? While traveling, there are several ways to connect to Teekay’s Network Resources. Depending on where you are, what computer you are using and the type of internet access you have, it may be hard to decide which tools to utilize. The table below explains when to use what… When I need to access:

What should I use?

What will I be able to access?

Citrix Business Apps or Citrix Virtual Desktops

Citrix Receiver or my.teekay.com

All Citrix Business Applications and Citrix Virtual Desktops

http://my.teekay.com/

http://rsa.teekay.com/


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Shared Network Drives Eg: V: W: O:

VPN connection through my.teekay.com (TK computers only)

Shared Network Drives, same as are normally available in TK office

TK Online Email Account

Any web browser: https://outlook.office365.com

Teekay email on Office 365

SharePoint & OneDrive

Any web browser: https://teekaycorp.sharepoint.com & https://teekaycorp.onedrive.com

SharePoint and OneDrive are hosted by Microsoft and are accessible from any internet connection.

https://outlook.office365.com/

https://teekaycorp.sharepoint.com/

https://teekaycorp.onedrive.com/


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1 - VPN (Teekay Issued Computer) The Teekay VPN provides access to network resources such as file servers and network drives that are otherwise only available in the office. (This is only accessible from Teekay issued computers using any browser of your choosing). (Note Chrome & Firefox, you must click on the download to start the apps). Citrix allows you to access the Online Storefront where you can access your Citrix applications and Virtual Desktops.

1. Navigate to my.teekay.com and choose ” New Citrix Access”

2. Enter your

a. Username b. Password c. Passcode

Note: Your Username and Password are the same as the login credentials you use in the office. Your PASSCODE is the 6-8-digit number in the RSA App on your mobile

*You may be prompted to install two plug-ins for the VPN Client. If you have not installed the plug-ins before 1. Click Install 2. Select Run or Allow to the installation prompts

http://my.teekay.com/


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3. Once “Endpoint Analysis” has confirmed that the computer belongs to the Teekay, you will be presented with two options. Choose “Network Access” for VPN.

4. Once you have installed the VPN tunnel software and have connected, you will be displayed with this screen

Closing this window will close your connection to the VPN.


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Note: At this point, if your network drives are not displayed in the ‘Computer’ window, proceed to the next step to reconnect them

5. Find and Double-Click the Map Drives icon on your desktop

Note: Map drive script is located at C:\Windows\Install$\RLOGIN

The Map Drives script runs silently - you should not see anything displayed.

All your network drives should now be available in My Computer.

Reminder: Please do not close the my.teekay.com window until you are finished working. Doing so will disconnect your VPN connection to the Teekay Network


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2 –Using Citrix Receiver on a Personal Computer This link will direct you to the online Citrix Storefront, where you can access your Citrix applications and Virtual Desktops. (To install Citrix receiver on a non-TK computer, visit https://www.citrix.com/downloads/citrix-receiver/ )

1. At the login page, Enter your:

• Username (not email address)

• Password

• Passcode 2. Click Log On Note: Your Username and Password are the same as the login credentials you use in the office. Your PASSCODE is the 6-digit code from the RSA SecurID App

(Note: Please click on “Skip Check” 3. After successfully logging in, you should see a page like below. The APPS tab includes all the Citrix applications you can access, while the DESKTOPS tab allows access to the TK Virtual Desktop environments.

3 – Yammer Yammer is an enterpriseYammer is an enterprise social networking service used for private communication within the Teekay organization. This is a part of Office 365, and therefore is accessible from any internet-connected computer. Login with your Teekay email address and password.

https://www.citrix.com/downloads/citrix-receiver/


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4 – SharePoint SharePoint is a web-based application that integrates with Microsoft Office and Office 365. It allows for online file storage and organization, as well as collaborative real-time editing. SharePoint is accessible at https://teekaycorp.sharepoint.com Log in with your TK email address and password.

5 – OneDrive OneDrive is a file-hosting service operated by Microsoft allows users to store files in the cloud. Files can be synced to a PC and accessed from a web browser or a mobile device, as well as shared publicly or with specific people. VPN is not required to access OneDrive. You can login to OneDrive by going to https://teekaycorp.onedrive.com on any internet connected computer. Log in with

your TK email and password.

6 – Outlook Outlook on Office 365 provides full access to your Teekay mailbox from any internet browser. Simply login with your email address and password to view your inbox and online archive.

Archive files in PST format are not accessible from Outlook online.

https://teekaycorp.sharepoint.com/

https://teekaycorp.onedrive.com/


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7 –PORT

Login with your PORT username and password. Please note the username and password might be different from your Teekay Domain Account

8 - Using the Citrix Receiver on a Teekay Issued Computer

1. Under the Start Menu,

look for “Citrix Receiver” and click on it to launch.


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2. If you are not connected to the internal TK network, you will be prompted to log in with your Username, Password and RSA Passcode

3. After Citrix opens, you will see some applications are under “Desktops” and other applications are under “Apps”


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9 - Email access

Outlook on TK Computer

You can open Outlook on your Teekay laptop and send and receive mail without having to connect to VPN. Simply launch Outlook from the Start Menu.

Email on Mobile Device Email accounts added to your mobile phone or tablet will continue to send and receive mail if they are connected to the internet. If you are travelling abroad, you will need to connect to wi-fi, or enable data roaming on your device.

Outlook Online – Office 365 Outlook on Office 365 provides full access to your Teekay mailbox from any internet browser. Simply login with your email address and password to view your inbox and online archive. Archive files in PST format are not accessible from Outlook online.


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10 - Skype for Business

Skype for Business is the standard instant messaging tool used by Teekay and can be used to keep in touch with colleagues around the world. It can be used while travelling and requires only an internet connection. If you are not automatically logged in on your Teekay computer, please follow the

instructions below to log in once your internet connection is established.

• Click on the Skype for Business icon on your task bar, or start menu • Sign in using your Teekay email address and select Sign In


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11 - Frequently Asked Questions Question

Answer

Do I need a travel package for my mobile phone?

Possibly, As there are many factors that determine the cost of roaming charges, it is best to ask your local helpdesk if a package is required.

What about wireless internet?

All Teekay laptops have built-in wireless capability. Wireless internet setup and configuration changes from country to country and hotel to hotel. For recommendations on connecting to Wireless Internet in hotels or out of the office, please contact the local IT personnel or hotel concierge.

How do I avoid unexpected roaming charges?

Even if you're not actively using your phone or tablet while travelling internationally, if your data feature is turned on, your phone or tablet will still use data (for example, receiving email messages, automatic app downloads, location services) and you may end up with unexpected charges. To avoid data roaming charges, turn off the data roaming feature on your phone when not in use. iOS: Settings > Cellular > Cellular Data Options > Data Roaming Android: Settings > Wireless & Networks > Mobile Networks > Data roaming

What type of plug will I need for my destination country?

A full list of standard Plug and Socket types can be found at: http://www.worldstandards.eu/electricity/plugs-and-sockets/

http://www.worldstandards.eu/electricity/plugs-and-sockets/


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12 - Traveler’s Checklist

❑ Laptop

❑ Charger

❑ Laptop Bag / Carrying case

❑ Mouse

❑ Mobile Phone

❑ USB/Charging Cable

❑ Headphones/headset

❑ Consider a local mobile or sim card if travelling for an extended period

❑ Request International Travel Pack where applicable

❑ RSA SecurID Mobile App (or RSA Key Fob)

❑ Microsoft Authenticator

❑ Power Plug Adapter (for international travel)

Contact your local Helpdesk as travel packages vary from office to office

road warriors guide - updated -...

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