roadmap for enterprise digital transformation- the open source way

CIGNEX Datamatics Confidential www.cignex.com

Roadmap for Enterprise Digital Transformation - The

Open Source Way

Hariharan Ramadoss [email protected] Vice President – Digital Consulting

Aravind Kashyap [email protected] Executive Vice President – Digital Transformation

mailto:[email protected]


CIGNEX Datamatics Confidential www.cignex.com 2

Speaker Profile

Hariharan Ramadoss [email protected] Vice President – Digital Consulting

Part of the Executive Management, Aravind heads Digital

Transformation, Mergers & Acquisitions and Strategic Accounts. Aravind brings over 23 years of proven leadership and experience. Aravind’s areas of specialization include sales, marketing, business process outsourcing, IT transformation, and enterprise applications implementations. Prior to joining CIGNEX Datamatics, Aravind has held Sr. Management roles at Wipro, HCL, CapGemini, Satyam, and Northern Trust Bank. Aravind holds a MBA degree from Kellstadt Graduate School of Business, Chicago and Bachelors in Computer Science from PSG College of Technology, Coimbatore.

Aravind Kashyap [email protected] Executive Vice President – Digital Transformation

Hari is involved in Digital consulting, solution blueprinting, business process optimization, Design and roll-out of Enterprise applications, IT governance and delivery processes to global clients. Hari has 19 years of total experience that includes 14 years in IT spanning both product and services business. He comes with extensive experience in setting up Centers of Excellence (CoE) and leading / mentoring geographically distributed teams to deliver peak performance. Prior to joining CIGNEX Datamatics, he has held Sr. Consulting & Delivery roles at HCL Technologies, Mphasis and Ramco Systems Hari holds a MBA degree from IIM, Kozhikode and Bachelor of Engineering from NIT, Trichy.




What will you learn in the next 40 minutes

• Elements of Digital Transformation

• How to Leverage OpeRA™ Platform to accelerate Digital Transformation

• Learn from what other customers have done

• Secret sauce to kick start your Digital Transformation


CIGNEX Datamatics: Established in 2000, India, US & UK

8 #1

14

Open Source Products

Open Source Consultants

Pure Play Open Source Services Company

Open Source Implementations

Global Offices

Open Source Community Contributions

Open Source Books Authored

Business Engagement Platforms 13

+ 5+

5000+

500+

500+

Portals, Content &

Collaboration Portals Enterprise Integration Identity Relationship Management

Enterprise Content Document & Web Content Management Learning/Knowledge Management Imaging and Scanning - OCR/Digitization Enterprise & NLP Search BPM/Workflow

E-Commerce B2B B2C

Big Data

Analytics Data Integration Information Delivery Data Analysis

Open Source Consulting Application Modernization

OpeRA™ - Open Source Readiness Assessment Managed Application & Platform Services

Business Engagement Platforms

Digital Employee Engagement Platform – DEEP™ Reputation Management Platform – RMP™ Franchise Management Platform – FMP™

Big Data Platform – Panoramyx™ IoT Platform – Vitalstatistyx™

Concept 5k – The PoC Lab


Why Change?

IT Organizations are challenged with two fundamental asks

Crush Costs Grow Sales


Global Players are Adopting... It is Mainstream Now

Open Source Solution Adopters (Fortune 100 / Global 500 companies)

Systems

of

Engagement

Systems

of

Insights

Systems

of

Experience


Open Source Adoption in India

90% of Indian Companies Will Use Open Source Software by 2017 in mission critical

applications - Gartner

Large Indian organizations like Reliance

Communications and MTS India, are using Open Source software in critical applications

for flexibility, cost and control

considerations

Large Public Insurance organizations (LIC

& GIC) use Open Source software in a big way and save costs in Millions a year. Actively

looking to replace proprietary systems in a big way.

GoI announces a policy in 2015 specifically recommending adoption of Open Source Software where applicable for its Digital

India program.

Top Drivers for Adoption

Source: Black Duck Software survey


Delivering to Higher Degree of Change and Value Expectations

Datamarts Reputation

Management Big Data Analytics

Systems of

Insights (SoI)

Portals Content Management E-Commerce Customer Engagement

Social Apps Mobile Apps Partner Collaboration Employee Engagement

Systems of

Engagement (SoE)

Systems of

Record (SoR)

Core ERP Application(s) Insurance (Claims) | Hospitality (Reservations) |

Retail (POS) | Manufacturing(MRP)

ERP Support Application(s)

Accounting | HR | Order Management | Purchasing

Integration & Related Software

RDBMS & Other DB Related SW

Servers & Other Hardware

Security Layer

ETL EAI/ SOA Cloud Data Integration

Structured DB Unstructured DB

OS SCCM/SCOM Others

Identity & Access Management Security Management Others

De

gr

ee

of

Be

ne

fits

Low

High

Op

en

So

urc

e A

do

pti

on

High

Low


What does Digital Transformation Mean to you?

What does Digital

mean?

Revenue and value-producing

Business Model

Forrester

Engage customers at every touch

point

Altimeter Group

Gartner

Operational efficiency and Agility

using digital technology.

Deloitte

Exponential Connection

We at CIGNEX have simplified this to Bringing Content, Insights and Experience together to generate value


• Implementing SaaS based SMAC platforms

• Modernizing Legacy Platforms and Systems

• Simplifying IT Application Landscape

• Standardizing Infrastructure

• Building Analytics capabilities

• Bringing Consumerization of IT (Bringing social/gamification concepts to Enterprise)

• Adopting Agile and Learn Fast Methodology

10

Elements of Digital Transformation


What OpeRA™ Does to Digital Transformation ?

Assesses health of IT portfolio of an organization through a structured methodology and identify opportunities for

Digital Transformation

Optimization & TCO reduction through - Simplification - Modernization - Standardization

1 2

Leveraging Open Source Software & Technologies

Identify Opportunities – Provide OSS Recommendations – Deliver DT Blueprint & Roadmap


How OpeRA™ Works?

Tool Kit Structured

Questionnaires OS Readiness

Assessment Tool Data Collection

Templates Decision Models

Custom Software Assessment Tool

OS Maturity Model

Application Portfolio Assessment

(FATHOM™)

Functional Alignment (FA)

Technical Health (TH)

Operational Maturity (OM)

Opportunities

Risk Functional, Technical

& Operational

Value Criticality &

Strategic Alignment

Cost Running Cost,

Opportunity Cost

Recommendations

Business Case

Process levers

Program Roadmap Steel Thread POCs

Prioritized Quick Wins

Digital Transformation Blueprint

Portfolio health Report

Process-System Map

Application Infra Map

Dependency maps

Interface charts

Inventory List

Infrastructure

Application

Business Process/ Function

Business

Priorities & Strategic

Context


Lifecycle Framework for Identifying Digital Touch Points

• Collection and collation of structured and unstructured content and data

• Integrated analysis -actionable insights - visual representation

• Creation and sharing of content (wiki, blogs, forums, video, images, audio, social collaboration..)

• Engaging with customers, partners & employees across channels

Engagement Creation &

Sharing

Collection & Collation

Analysis & Insights


OpeRA™ Deliverables that accelerate Digital Transformation As-Is Portfolio Map Digital Capability Maturity Reco & Prioritization Decision Matrix

Portfolio Health Matrix

Transformation Business Case

Wireframe Digital Transformation Roadmap


Sample Deliverables – OpeRA™ Dashboard

Application Count by Category Application Criticality by Category

Application usability

Functional Alignment Heat Map

Customer centricity Matrix Technical Health by Criticality


Business Need: To enable sales collaboration to drive revenue from cross-sell and up-sell. To establish brand consistency across hotels To harvest innovation from hotels across the world

16

Digital Transformation enabling Revenue growth

IHG - InterContinental Hotels Group United Kingdom; the largest hotelier in the world 693,072 number of rooms with 4732 hotels across 11 brands

Benefits • Increase in average cross-sell/up-sell bookings leading to revenue growth across categories • Increase in CSAT ratings for the hotels • Reduced lead times in onboarding and subsequent inspection of franchisee properties

Key Features:

Contextual portal that leverages gamification • Access to all sales content

& tools • Dynamic proposal

generator • Reports on trends with

Q&A • Measure effectiveness &

usage of meeting content • Incentive-based rewards • Travel consultant connect • Idea management • Branch standards

Collaboration Portal - Liferay

WSDL/SOAP Integration

Google Analytics

Hotel Management

External Systems

World-wide/ Regional Sales

Marketing/ Brand Team

Proposals Gamification Engine

Collaboration: Blogs/ Testimonials / forums /videos

Sales Apps

Marketing Collaterals Portal

Chat Room Development/Training

Franchisee & Travel Consultants

HR/Talent Team

Portal Travel & Hospitality


Business Need: Transform the way the citizen correspondences are stored, managed, indexed, retrieved and archived • Modernize legacy ECM

system with faster search and retrieval

• Migrate existing documents to scalable and centralize document repository

17

Digital Transformation to Serve Citizens Better

Government Agency Consortium of 18 California counties providing health & human care services for citizens; Services include cash aid, food, nutrition assistance and medical aid

Benefits • Improved QoS by 70% - System performance increased with document ingestion rate of 200K / hour & faster search

• Avg. metadata search = 300 / sec, Time to search & retrieve PDF = 2770 / hour, Time to search & retrieve PCL = 6920 / hour • Repository designed for horizontal scaling – to scale for billion objects • Modular architecture - to replace or integrate new components or applications

Key Features:

• Scalable Repository – Alfresco-based 60 TB repository managing billions of objects

• Search- Custom SolrCloud Integration with multiple repositories for faster search

• Templates – Versions of correspondence templates for citizens

Enterprise Content Management - Alfresco

Legacy Systems

WSDL/SOAP/API Integration

Data Processing Engine & PCL to PDF Connector

Data/ Content Administrators

High Volume Data Import/Export

Categorized Content Repository

Multiple Content Types

Work Load Scheduler

Employees

Public Correspondents

Full-text Search & Retrieval

ECM Public Services


External Systems

SAP

eInvoicing

Sales Reporting

CRM

Business Need: Improve customer engagement, experience and business efficiency • Replace a 12-year-old

ordering system built on 3 separate technology stacks with vastly different interfaces with a single/personalized/ collaborative/global e-Commerce platform

18

Digital Transformation for Top & Bottom Line Gains

Automotive &

Transportation Dealers, Retailers Manufacturers

B2B e-Commerce Portal

Identity Relationship Management

& SSO - ForgeRock

Order Fulfillment Collaboration

Customer Portal - Liferay

e-Commerce - Magento

Architectural

Employees Administrator, Sales Rep

Industrial

Global Leader in Coating Products A $5B global manufacturer and supplier of premium liquid and powder coatings with 120,000 customers, 12,000 employees and 3900 distribution centers across 130 countries

Benefits • Global e-commerce platform for NA, LA, EMEA and APJ • Dramatic uplift of sales - 4x increase in order volume within a month after the launch • TCO saving of US$5 Million over 3 years

Key Features:

• 5000+ Products • 340,000+ Users • 3 seconds Order

Processing Time • 542,500+

Orders/Month • 7.2 million

Transactions/month

TIBCO

Customers

PCC | e-Commerce Manufacturing


Kick Start Your Digital Transformation with Concept5K™

Step 1

• Take the FREE quick OpeRA™ assessment and find out what areas to focus for digital transformation within your organization

– http://operaonline.cignex.com

Step 2

• Test Drive Open Source with Proof of Concept at US$ 5K

– http://www.cignex.com/proof-of-concept-open-source-solution

http://operaonline.cignex.com/



http://www.cignex.com/proof-of-concept-open-source-solution













Thank you

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