Robert Britton Resume Page 1 of 2

Robert Britton Training Director/Manager

(972) 379-7099 RobertBritton2020@gmail.com

http://www.linkedin.com/in/brittonrobert/

Summary

Experienced internationally-focused training director with expertise in leading training departments, technical training, implementing training technology, and developing eLearning training programs producing effective outcomes, business intelligence metrics, decreased costs, and sustained external customer interaction and data.

Partial List of Skill Sets: Program/Project Management Budgeting Organizational Development Contracting

Curriculum Development Technical Training Software Training Lean Manufacturing

Salesforce.com Captivate Computers/Electronics Systems Engineering

Manager, Product Training & Technical Publications

American Science & Engineering, 2004 – 2013 Directed and managed the development, growth, and operations of a combined technical publications/technical training department for a $500M multinational exporter. Reported to VP, Worldwide Services. Product line is large-scale electromechanical capital X-ray equipment used for security inspections around the globe, used in counter-terrorism operations and contraband detection.

Analyzed business processes to identify areas for improvement, strategized, reported findings to corporate leadership, and recommended changes to internal departments and external clients.

Implemented training projects to close skill gaps and promote organizational development, and engaged in change management.

Directed, developed, and managed a team of up to 11 regular and 54 contract trainers and tech writing staff.

Managed multiple projects and programs, including multiple US and foreign government eLearning development and implementation projects valued at $2.5M+ delivered on time and within budget, and internal educational programs including onboarding, eLearning, FSE competency training, and OJT.

Managed department P&L w/$5M+ revenue @44%GM.

Global customer base and training encompassed 6 continents, extensive work w/foreign & domestic government agencies and military, including war zones, thousands of students trained.

Designed, directed the development of, and staffed a remote regional training facility in Abu Dhabi.

Directed and implemented the development of eLearning programs and traditional instructor-led training for internal employees, service technicians, vendors, and external customers.

Directed and implemented the use of collaborative knowledge transfer technology, including Dassault 3DVia, Adobe FrameMaker and Adobe CS, LMS, wiki, social media, interactive manuals, and virtual ILT w/video teleconferencing.

Drove tech pubs development costs down 80% by implementing single-sourcing and wiki collaboration for manual creation and localization.

Designed, developed, and implemented Train-The-Trainer programs delivered to internal and external customers.

Specialized customer channels include U.S. and foreign customs agencies, DOD, DHS, aviation and cargo security, counterterrorism.

Expert in instructional systems design (SAT/ISD/ADDIE), live and virtual course delivery (ILT/VILT), course facilitations.

Robert Britton Resume Page 2 of 2

Account Executive, Systems Design & Integration

Crimson Tech, 2003 – 2004 Designed and sold complex, multi-million dollar commercial audio-video systems. B2B consultative sales, design, and integration of educational technology, audio/video presentation equipment, teleconferencing, A/V automation systems, digital signage, web-based training, and non-linear editing suites.

Managed multiple commercial accounts, employed CRM techniques and software (ACT!).

Executed sales engineering and systems engineering.

Implemented customer needs analysis, business process analysis, and solution building.

Analyzed new markets and developed them.

Responded to RFP/RFI/RFB.

Certified Technology Specialist (CTS), ICIA accredited.

Senior Account Executive Hi-Tech Sound, 2001 - 2003

B2B consultative sales of satellite communications equipment, teleconferencing equipment, background and foreground audio systems, audio programming and marketing services.

Sales Manager United States Navy, 1997 - 2001

RINC (Recruiter-In-Charge) of NRS Burlington, VT. Sales manager, responsible for training, supervising, mentoring, and leading a five- to thirty-person team in three offices in attainment of the Navy's sales goals in New England. Gold Wreath awards for superior achievements in sales. Achieve Global Professional Selling Skills and Professional Sales Coaching certifications.

Supervisor, Training Division & Avionics Division United States Navy, 1992 - 1997

Organized and operated squadron-wide Maintenance Training Division. Principal facilitator for Command Training Team. Utilized ADDIE model to develop and implement organizational development and technical training. Maintained training records utilizing electronic databases. Trained, supervised, mentored, and led a 12-person avionics team in the repair, maintenance, and operations of 10 Sikorsky SH-60B Seahawk helicopters. Communications, navigation, infrared optics, data handling, and weapons release and control systems. Operated from ship-borne platforms throughout the Pacific Rim and Middle East.

Education Southern New Hampshire University MBA, 3.9 GPA, Delta Mu Delta Southern New Hampshire University B.S., Business Administration, 3.9 GPA U.S. Navy Various technical schools (electronics/avionics/training) Various leadership development courses

Professional Affiliations & Credentials

American Society of Training & Development (ASTD) and Society for Technical Communications (STC)

Achieve Global Professional Selling Skills and Professional Sales Coaching

Active US government security clearance: Secret