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2011-11-10 Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for Japanese Studies (DIJ) Tokyo, Japan © Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 1 Robot-User Interaction within User-orientated Developments: Insights from a Research Project in Germany Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for Japanese Studies (DIJ) Tokyo, Japan

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Page 1: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 1

Robot-User Interaction within User-orientated Developments: Insights from a Research Project in Germany

• Care Robotics in the Aging Society: Integrating Users, Developers and Technology

• German Institute for Japanese Studies (DIJ) Tokyo, Japan

Page 2: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 22

Partner & Artifacts

User Interface Design GmbH: Interface

Care Facility: Requirement, Pilot

Applications

University Duisburg-Essen: Knowledge-Transfer

Fraunhofer IPA: Care-O-bot®

MLR-System GmbH: CASERO®

Page 3: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

2011-11-10 © Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 33

MLR System (CASERO®)

Uni DUE (Knowledge-Transfer Loop)

Fraunhofer-IPA (Care-O-bot®)

UI-Design (Interface, Scenario-Design)

ScenariosScenario Based Design

Page 4: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

2011-11-10 © Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 44

MLR System (CASERO®)

Uni DUE (Knowledge-Transfer Loop)

Fraunhofer-IPA (Care-O-bot®)

UI-Design (Interface, Scenario-Design)

ScenariosScenario Based Design

Page 5: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

2011-11-10 © Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 55

MLR System (CASERO®)

Uni DUE (Knowledge-Transfer Loop)

Fraunhofer-IPA (Care-O-bot®)

UI-Design (Interface, Scenario-Design)

ScenariosScenario Based Design

Page 6: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 66

Scenario Based Design - ExamplesThe emerged needs of the requirement analysis were transcribed in a narrative track of scribbles:

Page 7: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 77

• Requirement Analysis User

• Scenarios User-Interface-Designer

• Technical Feasibility Developer

• Scenarios Adjustments User-Interface-Designer

• Artifacts Development Developer

• Pilot Phase User

• Scenarios Adjustments User-Interface-Designer

1. Ye

ar2.

Year

3. Ye

ar

Knowledge-Transfer Loop for Participatory Developments

Page 8: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 88

• Requirement Analysis User

• Scenarios User-Interface-Designer

• Technical Feasibility Developer

• Scenarios Adjustments User-Interface-Designer

• Artifacts Development Developer

• Pilot Phase User

• Scenarios Adjustments User-Interface-Designer

+n1. Ye

ar2.

Year

3. Ye

ar

Knowledge-Transfer Loop for Participatory Developments

Page 9: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 99

• Requirement Analysis User

• Scenarios User-Interface-Designer

• Technical Feasibility Developer

• Scenarios Adjustments User-Interface-Designer

• Artifacts Development Developer

• Pilot Phase User

• Scenarios Adjustments User-Interface-Designer

+n

+n

1. Ye

ar2.

Year

3. Ye

ar

Knowledge-Transfer Loop for Participatory Developments

Page 10: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 1010

• Requirement Analysis User

• Scenarios User-Interface-Designer

• Technical Feasibility Developer

• Scenarios Adjustments User-Interface-Designer

• Artifacts Development Developer

• Pilot Phase User

• Scenarios Adjustments User-Interface-Designer

• Product Development

+n

+n

1. Ye

ar2.

Year

3. Ye

ar

Knowledge-Transfer Loop for Participatory Developments

Page 11: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 1111

• Requirement Analysis User

• Scenarios User-Interface-Designer

• Technical Feasibility Developer

• Scenarios Adjustments User-Interface-Designer

• Artifacts Development Developer

• Pilot Phase User

• Scenarios Adjustments User-Interface-Designer

• Product Development

+n

+n

1. Ye

ar2.

Year

3. Ye

ar

Knowledge-Transfer Loop for Participatory Developments

Page 12: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 1212

MLR System (CASERO®)

Uni DUE (Knowledge-Transfer Loop)

Fraunhofer-IPA (Care-O-bot®)

UI-Design (Interface, Scenario-Design)

Stage: Scenario Adjustments

12

Page 13: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 1313

Transport- Scenario (CASERO®)

Drink-Catering- Scenario (Care-O-bot® 3)

Activity-Scenario (Care-O-bot® 3)

Night duty- Emergency- Scenario (CASERO®)

Stage: Scenario Adjustments

Page 14: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 1414

• Requirement Analysis User

• Scenarios User-Interface-Designer

• Technical Feasibility Developer

• Scenarios Adjustments User-Interface-Designer

• Artifacts Development Developer

• Pilot Phase User

• Scenarios Adjustments User-Interface-Designer

• Product Development

+n

+n

1. Ye

ar2.

Year

3. Ye

ar

Stage: Pilot Phase

Page 15: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 1515

Transport- Scenario (CASERO®)

Drink-Catering- Scenario (Care-O-bot® 3)

Activity-Scenario (Care-O-bot® 3)

Night duty- Emergency- Scenario (CASERO®)

Stage: Pilot Phase

Page 16: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 1616

Transport- Scenario (CASERO®)

Drink-Catering- Scenario (Care-O-bot® 3)

Activity-Scenario (Care-O-bot® 3)

Night duty- Emergency- Scenario (CASERO®)

Stage: Pilot Phase

Page 17: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 1717

MLR System (CASERO®)

Uni DUE (Knowledge-Transfer Loop)

Fraunhofer-IPA (Care-O-bot®)

UI-Design (Interface, Scenario-Design)

Stage: Pilot Phase

Page 18: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 1818

MLR System (CASERO®)

Uni DUE (Knowledge-Transfer Loop)

Fraunhofer-IPA (Care-O-bot®)

UI-Design (Interface, Scenario-Design)

Stage: Pilot Phase

Page 19: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences

Stage: Pilot Phase

1919

Page 20: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 2020

Transport- Scenario (CASERO®)

Drink-Catering- Scenario (Care-O-bot® 3)

Activity-Scenario (Care-O-bot® 3)

Night duty- Emergency- Scenario (CASERO®)

Stage: Pilot Phase

Page 21: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 2121

Stage: Pilot Phase

Page 22: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 2222

Stage: Pilot Phase

Page 23: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 2323

?

Stage: Pilot Phase

Page 24: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 2424

• Requirement Analysis User

• Scenarios User-Interface-Designer

• Technical Feasibility Developer

• Scenarios Adjustments User-Interface-Designer

• Artifacts Development Developer

• Pilot Phase User

• Scenarios Adjustments User-Interface-Designer

• Product Development

+n

+n

1. Ye

ar2.

Year

3. Ye

ar

Points for Further Discussion

Page 25: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences

Points for Further Discussion

2525

• Requirement Analysis User

• Scenarios User-Interface-Designer

• Technical Feasibility Developer

• Scenarios Adjustments User-Interface-Designer

• Artifacts Development Developer

• Pilot Phase User

• Scenarios Adjustments User-Interface-Designer

• Product Development

+n

+n

1. Ye

ar2.

Year

3. Ye

ar

Scenarios = Cognitive

Orientation

Page 26: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences

Points for Further Discussion

2626

• Requirement Analysis User

• Scenarios User-Interface-Designer

• Technical Feasibility Developer

• Scenarios Adjustments User-Interface-Designer

• Artifacts Development Developer

• Pilot Phase User

• Scenarios Adjustments User-Interface-Designer

• Product Development

+n

+n

1. Ye

ar2.

Year

3. Ye

ar

Scenarios = Guidelines for Developments

Scenarios = Cognitive

Orientation

Page 27: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences

Points for Further Discussion

2727

• Requirement Analysis User

• Scenarios User-Interface-Designer

• Technical Feasibility Developer

• Scenarios Adjustments User-Interface-Designer

• Artifacts Development Developer

• Pilot Phase User

• Scenarios Adjustments User-Interface-Designer

• Product Development

+n

+n

1. Ye

ar2.

Year

3. Ye

ar

Scenarios = Guidelines for Developments

Scenarios = Cognitive

Orientation

Emblematic Character of Drawings

Page 28: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences

Points for Further Discussion

2828

• Requirement Analysis User

• Scenarios User-Interface-Designer

• Technical Feasibility Developer

• Scenarios Adjustments User-Interface-Designer

• Artifacts Development Developer

• Pilot Phase User

• Scenarios Adjustments User-Interface-Designer

• Product Development

+n

+n

1. Ye

ar2.

Year

3. Ye

ar

Scenarios = Guidelines for Developments

Scenarios = Cognitive

Orientation

Emblematic Character of Drawings

Strong Orientation towards Functionality

Page 29: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences

Points for Further Discussion

2929

• Requirement Analysis User

• Scenarios User-Interface-Designer

• Technical Feasibility Developer

• Scenarios Adjustments User-Interface-Designer

• Artifacts Development Developer

• Pilot Phase User

• Scenarios Adjustments User-Interface-Designer

• Product Development

+n

+n

1. Ye

ar2.

Year

3. Ye

ar

Scenarios = Guidelines for Developments

Scenarios = Cognitive

Orientation

Emblematic Character of Drawings

Strong Orientation towards Functionality

Lack of Information = Rapid Prototyping

Page 30: Robot-User Interaction within User-orientated Developments: … · 2011-11-10. Care Robotics in the Aging Society: Integrating Users, Developers and Technology German Institute for

2011-11-10

Care Robotics in the Aging Society: Integrating Users, Developers and TechnologyGerman Institute for Japanese Studies (DIJ) Tokyo, Japan

© Diego Compagna, University of Duisburg-Essen (Germany), Faculty of Social Sciences 3030

Research Project (Case Study):

• Supporting the Knowledge Transfer for a Participative Design of the Care Work Sector through Service Robotics

• Funded by the German Federal Ministry for Education and Research

• Duration: November 2008 – October 2011

• Contact & Further Information: http://www.wimi-care.de

Thank you for your attention!