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Impact Manager

ROLE DESCRIPTION

0BGRADE Grade 6

1BLOCATION Home based Preference for candidates to be based within the Highlands & Islands Enterprise Office, Inverness Campus, Inverness, IV2 5NA can be maintained The role will also require regular attendance at Construction Scotland Innovation Scotland, Hamilton International Technology Park, Blantyre, Lanarkshire, G72 0AG Candidates out with this area will be considered

2BORGANISATIONAL STRUCTURE Home Based The role sits within the Sustainability programme area (3 team members), part of a larger programme delivery function that reports into the Director of Innovation and Engagement. Strong cross-team interaction with CSIC leadership, marketing and operations colleagues where appropriate to build high impact projects and programmes. This role is customer facing, involving working with clients (businesses, public sector clients) and partners in academia, enterprise agencies and public sector. Background The Construction Scotland Innovation Centre supports Scotland’s construction related businesses to collaborate, innovate and grow by matching innovation requirements with business support and academic specialists. Focusing on business, product, process and service forms of innovation, we offer advice, funding, facilitation and access to appropriate expertise, improving Scotland’s competitiveness and growing economic impact. Activity is focused around the construction industry’s key strategic challenges: digitization, industrialization, building sustainably and retrofit. CSIC’s Innovation Factory at Hamilton International Technology Park is a unique £2.5m facility created to support Scotland’s construction businesses innovate, collaborate and grow, featuring advanced manufacturing, robotics,

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but must note the potential travel requirements of the role subject to ongoing COVID-19 guidance. LINE MANAGER Head of Sustainability Programmes (CSIC)

digitisation and virtual reality technology and training and meeting spaces to facilitate collaboration and learning. CSIC is core funded by Scottish Funding Council (SFC), Highlands & Islands Enterprise (HIE) and Scottish Enterprise (SE). Additional revenues are generated through other public sector partners and commercial activity. We work in partnership with a range of public sector and academic organisations and are administered by Edinburgh Napier University.

3BROLE SUMMARY Job Summary Together with a variety of awareness raising and innovation stimulation activities, this role involves identifying and supporting the innovation needs of businesses, pulling in academic and business support specialists where required, facilitating collaboration and project managing high impact innovation projects. The role also involves business and bid development activity for CSIC. The role sits within the Sustainability Programme Team to maximise the development of sustainability projects within the region and build stronger relationships with organisations that work in this space. However, as Account Manager for HIE, there will be a need to work across all 4 CSIC programme themes and pull expertise where required. The role will involve frequent travel within Scotland, particularly throughout the Highlands and Islands and Aberdeenshire areas. A base will be provided by Highlands & Islands Enterprise on Inverness Campus and regular time will also be spent at CSIC on Hamilton International Technology Park in Lanarkshire for team meetings and engagement in the CSIC Innovation Factory. Occasionally travel within the UK/EU/internationally may also be required. Job Purpose Working collaboratively with partners (i.e. universities and enterprise agencies including HIE, SE, InnovateUK and Funding Councils) support businesses to collaborate and innovate in the widest sense (businesses, people, product, process, service innovation), to improve competitiveness and deliver greater economic impact.

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4BLINE MANAGEMENT RESPONSIBILITY FOR:

This role does not have any line management responsibilities currently.

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MAIN DUTIES AND RESPONSIBILITIES

As an active member of the Programme team, build long term, trusted relationships with key businesses to help them: innovate across wide range of areas; collaborate; take advantage of opportunities and innovation & growth funding; address strategic challenges; and improve their competitiveness, pulling in academic and business support specialists where required. This involves:

• Operating throughout Scotland but with a focus on the Highlands and Islands area and specific sub-sectors/industry challenges, pro-actively identifying potential clients and opportunities.

• Provide input into the development of the Sustainability Programme for CSIC and the management of Sustainability projects and co-ordination and reporting of projects across all thematic areas in the Highlands and Islands.

• Acting as a first point of contact where appropriate, for construction and Built Environment related businesses - through the development of an understanding of their business, opportunities and challenges and the use of advanced relationship management and influencing skills, encourage and support them to collaborate, innovate and realise their ambitions.

• Often working with a wide range of partners (Private, Public, Academic and Further Education sectors as well as industry intermediaries) facilitate collaboration and support projects that address strategic industry opportunities and challenges.

• Where required, working with businesses and academics, to prepare project and funding applications and project proposal documents (financial modelling, market assessment, project planning, IP management, and opportunity definition) providing guidance and where appropriate, ownership to progress projects through approval processes.

• Effective bid development to external public and private funding sources to ensure CSIC meets its commercial income requirements.

• Managing and/or delivering live innovation projects, often involving managing multiple partners and complex relationships, ensuring compliance and project milestones are met and outcomes are delivered.

• Remaining up to date with matters influencing the sector including funding sources, technology and all associated intelligence.

In addition, all members of the CSIC Executive Team are expected to: • Demonstrate our values: Trust; Creativity; Excellence; Enthusiasm and Collaboration. • Work collaboratively with clients and stakeholders in the private, public, academic and further

education sectors. • Delivery in response to individual, team and CSIC Key Performance Indicators. • Proactively share knowledge, expertise, understanding, perspective and contacts with colleagues to

continually build CSIC’s abilities and intelligence. • Contribute to the marketing of CSIC, including attendance at events. • Build long term, trusting relationships with clients, stakeholders and funders and deliver outstanding

levels of customer service. • Where appropriate work under one’s own initiative but also always as part of a team.

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• Maintain records including a CRM system and contribute to management reporting. • Participate fully in management and team meetings and events. • Facilitate collaboration between businesses, academia and the public sector. • Remain up to date with matters influencing the sector and all associated intelligence. • To undertake any other duties as may reasonably be required by the Leadership team. • Role model the University’s values & behaviours. • Be responsible for ensuring that the information and records processed (received, created, used,

stored, destroyed) on behalf of the University are managed in compliance with ALL applicable legislation, codes and policies e.g. Data Protection, Information Security and Records Management.

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PERSON SPECIFICATION ESSENTIAL DESIRABLE

5BEDUCATION / QUALIFICATIONS

• Degree or equivalent in a construction/engineering, environmental/ sustainability area or business-related subject OR professional qualification in a relevant discipline.

6B

• An appropriate qualification in economic development / delivering business advice. 7B

8BSKILLS / EXPERIENCE

• Significant experience of working closely in or with businesses, supporting business development or innovation activity.

• Experience of working in a sustainability role. Preferably client facing. 10B

• An understanding of how Scotland / the UK’s Construction sector operates from both a strategic and operational perspective (industry dynamics; supply chains etc).

11B

• Direct experience of working in/with the construction industry, particularly timber engineering, infrastructure/civil engineering or housing sectors.

12B

• Experience of building successful long-term relationships with businesses of all sizes. 13B

• Strong project management experience with a track record of supporting complex projects. 14B

• Knowledge of existing / emerging construction technology to form an effective and credible interface between the University partners and external specialists.

15B

• Experience of working in an economic development context. 16B

• Experience of working with and applying for EU / UK Government funding mechanisms involving business led R&D collaborating with academic/public sector.

17B

• Experience of working with Universities and/or Colleges relating to innovation/R&D. 18B

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ESSENTIAL DESIRABLE

• Experience of working with specific complex client groups such as the public sector, Higher Education Institutions (HEI) and Further Education Colleges to deliver customer requirements.

19B

• Experience of preparing funding or commercial bids. 20B

• Proven track record of new business generation. 21B

• Excellent interpersonal and communication skills in order to interact effectively with internal and external contacts at all levels of seniority, often involving a high degree of diplomacy.

22B

• Facilitation, influencing and negotiation skills. 23B

• Excellent presentation skills. 24B

• Credibility and ability to communicate on a technical level. 25B

• Excellent organisation, planning and time management skills for effective working and prioritisation of workloads and ability to work under own initiative when managing a large portfolio of complex projects or managing complex business and legal processes.

26B

• Ability to work flexibly and, at times under pressure, to meet deadlines and changing priorities. 27B

• Enthusiastic, proactive and professional approach. 28B

• A self-starter, highly self -motivated whilst also a very strong team player. 29B

• IT literate with proficiency in Microsoft PowerPoint, Excel and Outlook and Apple products. 30B

• Full UK-valid driving licence and access to own transport. Required to travel throughout Scotland on a regular basis to meet with clients/ HEI partners.

31B

• Proven track record of working in complex, occasionally ‘political’, multi layered stakeholder environments, with competing agendas and demands and strong personalities.

32B

• Working knowledge of Microsoft Dynamics. 33B

• Project Management skills in particular agile or scrum approaches. 34B