roles and responsiability

7/29/2019 roles and responsiability

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Advantages of SAP

1. SAP is OS Independent

Windows from Microsoft, AIX from IBM Linux (CentOs ,fedora,RHL, SUSE,ORACLE), AS-400(iSeries) from IBM Sun Solaris from SUN MIcrosystems HP Unix from HP and also supports Zos

2. SAP is DB Independent (Oracle, DB2, MSSQL, SAPDB, Sybase

Informix (Obsolete)

3. SAP Contains rich set of Modules (FI, CO, SD, MM, HR, PP, PS, QM,

PM., etc) which are used to qualify a ERP Product

4. SAP Supports Small, Midsized (SMB) to large enterprises and cut

down the license cost to reach them.

5. SAP Supports all most all the available languages in the world (it is

a Unicode language), supports around 90,000 Characters.

6. SAP Supports the Customer production environments 7X24X365

through Global Support Centers.

7. SAP Support various industries such as Textiles, pharma,

chemical, mining, oil, gas, healthcare, insurance and banking .it

provides Addon's, preconfigured scenarios to suit the requirement of

the above industries and reduce the time for implementation (1month)

8. SAP provides Role based, menu based, field level security to

protect the sensitive information (SAP Security).it also comply with

Egovernance

9. SAP supports various Interfaces Mobile, SMS, PDA, Time

Recording devices, Bank interfaces, fax Interfaces etc (Mobile

Infrastructure)

10. SAP Supports Various Data Transfer Techniques to transfer the

Legacy and parallel processing Data into SAP Systems.


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11. SAP Provides web based access to access the sap systems, so

that user can login using Browsers with either http or https protocol

12. SAP is built on Netweaver Platform(SOA) with various optional

components such as JAVA, EP, BI,XI /PI,DI and MI13. SAP Support third party tools and certify based on the their

stability and standards, some of them are Archiving (IXOS), Job

schedulers (redwood, Tivoli), printers (infoprint), security tools

(VIRSA, APPROVA), Tax Update (VERTEX) etc)

14. More then 100,000 installations and few thousands of satisfied

customers and has global presence in more then 100 countries

15.SAP Provides Continuous Support and releases patches, Notes,Support Packages, add-ons and Upgrades which are provided as part

of the standard maintenance

16. SAP Support Disaster Recovery Solutions and High Availability

17. The Response time of SAP Screen change is efficient, accurate

and the performance is optimized to an average of 600 milliseconds

/dialog step (screen change)

18. The Initial Product and Implementation cost will be at higher end,

but after going live and replacing all the other technologies

(unsupported applications, interfaces)reduces the TCO and ensure

that customer gets ROI

Name of the Consultant PH:123456789

SAP Basis Consultant

[email protected]

Roles and Responsibilities in Implementation:

Implementation is an activity to deploy any new software component into an

organization. Some of the tasks which are undertaken during implementation are


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Installation, configuration, security, adoption, customizing and development,

transportation, training and GO-LIVE

Experience Summary

Summary

Had over 8 yrs of overall exp in system Administration out of which 3 years as SAPBasis Administrator supporting large landscapes.

Had around 5-6 yrs of Oracle database & Unix administration supporting skills Designed Server Architecture and performed Sizing to define the hardware required

for the customer

Involved in designing in DR/Standby Site Planning , design, deployment andexecution(DB)

Defined and designed various clients like Golden Client, Test Client based onCustomer Implementation strategy,

Defined documentation for change management Configuring extended client transport and transport mechanism Installation of Development Server with Central System Architecture and Quality

Sever with Distributed Architecture and high availability on Production System

Installed various versions of SAP Components like ERP,SRM,CRM etc Installed GUI and Configured Logon groups etc Applied Support Packages, Patches and maintained versions for SAP applications Performed SAP Kernel Upgrade Designing policies for Notes Application, Package Implementation Worked with Security and Network Team ensuring installation and Connectivity of

SAP Front End for Remote Site users.

Delta upgrade for PI-Basis Component on BW Servers. Installation of BI ContComponent through SAINT

Configuration of SAP Help Library through SR13 Knowledge of Designing and Implementing Disaster Recovery Solution by means of

Transaction log shipping SQL Specific.

Performed post-installation activities specific to ERP Component Setup transport management System along with virtual systems, layers, routes etc, Defined three System Landscape and established communication between them Deployed SAP Notes based on requirement from Functional Team Defined System Settings and Client Settings based on the System and Client Roles. Worked with hardware vendors to finalize the hardware team to finalize the hardware.XYZ Company

Worked as a Basis Consultant From 2006-2008

Environment: AIX and Oracle on ERP 6.0

Installed Additional Languages like Arabic, Korean, Japanese based on Requirements Worked with SAP Team to Finalize the Software required for the Customer. Enabled the web functionality for SAP ERP System(Internet Communication

Framework)

Worked with installation and startup issues of SAP ERP System


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Configured profile Parameters for default and instance profiles. Had extensive knowledge on Client Copy Strategies, Client comparison and

Adjustment.

Worked with trans directory to transport the requests and analyze the issues oftransportation

Transported the objects in the landscape as per the system definitions in STMS. Worked with end users to configure printers, GUI and other issues. Prepared a process documentation and end user documentation for training End

Users.

Prepared a handover check list to get the sign of from the users (Customer) in thebasis perspective.

Configured Backup ,performed backup and tested for its consistency Communicated with SAP to conduct Go-Live Sessions Configured the Recommended Parameters as per GO-Live Report. Defined a Schedule for Parallel Run to move the data from Legacy Systems to SAP

System.

Worked on client specific ,cross client customizing requests Participate in multi-landscape design solutions, architecture recommendations, andstrategies for continuous improvement. Provided first level of support to new SAP users during go-live

Basis Support (L1, L2, L3,)

Basis Support is an activity which is used to provide run time support to the

implemented systems based on SLA (Service Level Agreement)

There could be various levels of Support which is based on the organization Size. It alsoincludes Offshore, Onsite, Right Shore Support .The Support can be 24X7X365, 16X5 or

8X5

The Following Activities are performed by a basis Consultant

Performed Capacity Planning on Storage to handle the abnormal growth Perform SAP environment builds and refreshes using Homogenous and

heterogeneous system copy

Defined Printers and Resolved printer issues Good working knowledge in configuring and tuning SAP web and application Server Responsible for SAP support, monitoring and performance management of all

Business Suite components. Provided guidance in requisite system software and hardware as well as developed

procedures for SAP application change control. Manage the SAP environment,including database and application design as well as Enhancement Pack, SupportPack Stack and Analysis. Implement and test disaster recovery, high availabilityprocedures and solutions.

Administer and implement strict security integrity controls.


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Responsible for overall SAP application health including storage, file systems andperformance.

Working knowledge of configuring and tuning SAP databases, applications, and webtiers for an enterprise application suite (ERP, Solutions Manager etc).

Basic performance tuning including work process tuning, database index analysis.SMICM/SICF configuration

Profound knowledge in remote data centre operations either offshore/onsite Profound knowledge and experiences in SAP Basis operation (e.g. SAP installation,

administration)

Profound knowledge in SOA and ITIL Grouping of application servers for load distribution. Establishing Connection between Solution Manager and Satellite systems and Early

Watch Alert Configuration in Solution Manager.

Configured Operation Modes SAP Basis administration and technical core tasks including SAP software

installation, upgrade, applying Support Packages, patches, and fixes, installation of -on software components, SAP profile parameter changes, workload analysis, system

error analysis and establishing standard Basis background jobs and system healthchecks and monitoring.

Analyze system performance, system health checks and implement tuningimprovements.

Maintain multi-landscape environments through environment copies, systemrefreshes, and transport management.

Define and document technical system requirements and systems managementprocedures. Involve with problem escalation and resolution, working with SAP andother software/hardware vendors to resolve problems.

Assess impact of new SAP releases to current system landscape environments,design solution and assist production support teams in deploying the solution.

Coordination and support the technical implementation of interfaces with thebusiness users, Application Service Provider, third-party vendors, and other partiesas required.

Work with SAP to investigate and resolve software problems related to theapplication in a timely manner. Research, recommend, and apply new technologies.

System Monitoring and reporting of alerts and performance of R/ 3. Interacting with SAP and implementing EWA recommendations. Analysis and troubleshooting of short dumps Managing lock entries and reporting of update errors. Client administration Printer and spool administration. Transport Management (TMS) process involving moving change requests

across landscape and checking transport logs.

Provide technical support to change management team. Transport of changes across servers. Monitor and work to reduce regular system dumps. Monitor SAP standard basis jobs for system maintenance & runtime intervals. Applying support packs and performing kernel upgrade, upgrading GUI patches. Documentations for audit related configuration and DR drill activities. Provide solutions and recommendations based on SAP performance. Review early watch reports and take necessary actions suggested by SAP.


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Provide technical support to resolving failure's of mission critical background jobs &document resolution paths/Work around for failure of such jobs.

Monitoring and resolving remedy ticket queue. Provide technical support to change management team and resolve TMS

related issues.

Provide continuous performance optimization measures to cover technical tuningactions to prevent performance bottlenecks in the areas of OS, DB and SAPapplication servers and networks.

SAP Security:

It is used to secure the SAP System by restricting the sensitive information at field level,

activity level and field value. It deals with Authorizations and Authentication.

It also support encryption, decryption, DMZ Zones, Firewalls and Routers

Worked on GRC /Security Perform security management by auditing and maintaining roles, privileges, and user

profiles.

Responsible for SOX Compliance related Data & Document management Administrate Sap R/3 system & manage user security. Designed policies for User Creation workflow ,transports and Authorization Coordination with Functional / Power Users / Basis Team in designing the entire

Authorization Matrix for end users.

Participate in the development of SAP ERP, SAP BW and SAP HR security policiesand guidelines.

Participate in requirements gathering, assessment, design, configuration and testingactivities for SAP security.

Work with the technical teams to design technical security including table, report,program, and interface security for the production environment.

Configure SAP production application security using Profile Generator. Work with the process teams to test and refine security. Design and document security administration policies and procedures for the

production environment.

Security and authorizations. SOX Compliance process. Virsa and SOD related configurations. User Administration. Password Management Created and modified Roles in R/3 based on business requirement. Created Composite, Derived and Single Roles and Profiles using both conventional

methods and profile generator utilizing all the modulesacross the SAP Environment.

Performed Production support activities by clearing helpdesk cases. Resolved User related issues set up of new users, Modifying

users based on the requirements

Performed user traces as per the requirement to resolve user issues. Involved in Transport management of roles to different systems.


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Created single, composite and derived roles using PFCG. Restricted roles based on specific business areas using SUIM and PFCG. Responsible for testing and transporting the roles across landscape. User administration activities like creating user Ids based on standard naming

convention, resetting passwords, locking and unlocking user IDs.

Involved in setting up SAP system for auto log-out, password length and expirationand specifying impermissible passwords.

Security and authorization related troubleshooting Worked on CUA administration and maintenance.

Resolved day to day issues based on tickets.Working with onsite team for security maintenance strategy.Defining roles based on standard naming convention for globally spread locations

Database Administration: Oracle and MS SQL Server

Database administration using table/ table space reorganization Execution of SAP database activities (e.g. DB Upgrade & Installations for SAP

Systems, Oracle Bug Fixes and DB tuning/ optimization)

Backup administration of SAP system Apply Oracle database administrationknowledge to improve database performance.

Database reorganization. Database monitoring including maintaining of backupsand restore and recovery of DB

Performed Oracle 9i to 10g Upgrade PSAPROLL TABLESPACE Migration Converting Dictionary table spaces to locally managed table spaces Converting System Tablespace Working Auto Undo Management Working with BR Tools Working with Database Parameters and fine tuning the database Working with space management Working with database house keeping standard jobs Performed troubleshooting, recovery and tuning/refining of SAP and database(s).

Identified the causes and resolved Oracle/SAP errors and failures.

Database Administration: MaxDB/SAPDB

Knowledge of Installation of MaxDB on Windows 2003 Server/Unix Servers withSingle and Distributed System Installation.

SAP Solution Manager:

Knowledge of ASAP methodology in implementations Wily Introscope in root cause analysis for Java Engines Installation of Solution Manager 4.0 SP Level 15 and Post Installation Activities. Maintaining the Logical Systems Establishing Connection between Solution Manager and Satellite systems. Early Watch Alert Configuration in Solution Manager. System Monitoring Configuration in Solution Manger.


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Maintenance optimizer configuration. Service Desk Configuration in Solution Manger. Post installation activities. Of Solution Manager Service Level Reporting Business Process Monitoring

Upgrade:

Experience with SAP Upgrades Performed SAP 4.6c to ECC 6.0 Upgrade.

SAP Market Place (www.service.sap.com)

Installation guides, software downloads, create messages, creating and openingconnections, generating license keys, developer keys, etc

SAP Router:

Installation and Configuration of SAP Router on Windows 2003 STD Server/UNIXServer and Establish Connection to Service Market Place.

General Communication:

Lead a team and train the team and possess sufficient knowledge of SAPAdministration.

Guide the team on complex technical issues when ever support is required Provide SME support to other teams on request. Ability to hold discussions with customer presenting incident reports and

highlighting system health status

Participated in or lead a team working on new initiatives/projects, depending on thesize/complexity.

Analyzed issues and use judgment to make decisions. Ability to handle non standard problems or issues. Worked with various vendors for support needs based on SLA. Coordinated with Functional Team for activation of relevant enhancements. Worked on 2 full life cycle implementations Worked as part of a team

Able to handle the operations individually Interface with delivery services team Exhibit time management skills Communicate status of the project, milestones and issues to key stake holder &

process owners etc

Provide inputs to the incoming to teams(KT) Provide feedback to mentors Write personal development plans Submit weekly time accounting sheets


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Able to analyze and solve problems of a complex nature in a timely manner Possesses strong teamwork, communication, and good writing skills. Strong interpersonal skills, self motivated and very detail oriented with superior

problem solving ability.

Able to express complex technical concepts in terms that are understandable to thebusiness, other team members and managers.

worked on Production systems environment supporting various SAP Componentsbased on ERP and CRM

worked on project scenarios that required robust testing including regression testingfor e.g. technical upgrades (version / support pack upgrades), deployment of newfunctionalities, re-implementation or extension of existing solution etc.

Involved in installation and configuring Solution Manager Worked in HP Unix 11.23 Environment with sap Applications Establish and maintenance Develpoment / Test and Production environment for the

following SAP components:

Able to establish the SAP environments including documentation and preparation forhandover to End User Team.

Worked Extensively on SAP Basis daily operations in a production environment.

Expertise in a on-site off shore model dealing with complex SAP Basis admin forlarge enterprise SAP systems

Installation & configuration of SAP 4.6C, 4.7EE, ECC 5.0, NW 2004s on Oracle 8i &Oracle 9i.

Configuration of Transport Management System (TMS). Client copy (local, remote,export/import), creation of clients, deleting clients.

Configured Central User Administration (CUA) for 8 systems in the landscape involved in desiging, developing, deploying SAP Security in ERP System Defined varoius Job related to house keeping jobs and Monitoring Defined Printers and performed spool administration for the daya to day issues Resolving ABAP short dumps and update errors Transport Management - correction and transport procedures Provide Basis support and troubleshoot system problems Systems monitoring & System performance tuning Conduct system performance reporting (Response times, system resource utilization

etc.,)

Resolve SAP spool related problems, good understanding of SAP device types andits relation with print codes

Supports system upgrades, service packs, kernel upgrades and client deployments Install/ set-up schedule for maintenance patches Working with the Infrastructure team to build SAP environments Experience in SAP Linux/Unix environments

Monitoring, Troubleshooting, Problem Analysis, and Client Strategy Providing support to the development teams in the development, test and training

environments

Hands on experience with client copies Working with SAP Solution Manager 4.0/7.0 System upgrades - Upgrades from 4.6C / 4.7 to ECC 6 Knowledge on SAP Governance Risk & Compliance (GRC) modules Create and monitor the ticket tracking through Peregrine / Remedy tools Solution

Manager


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Knowledge on WBI and EDI interfacing tools Knowledge on creation / modification / troubleshoot of Linux / Unix Shell scripts

roles and responsiability

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