roles and responsibility mapping methodology no. m4 august, 2000
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Roles and Responsibility Mapping Methodology No. M4 August, 2000. Roles and Responsibility Mapping:. Objectives:. - PowerPoint PPT PresentationTRANSCRIPT
Roles and Responsibility Mapping
Methodology No. M4
August, 2000
Objectives:
• To introduce a structured approach to participative management and informed decision making. Establish clear work roles in a framework that facilitates work assignment, management, measuring and alignment.
• To offer a logical process that lays out work deliverables and tasks to be performed, then assigns accountability, responsibility, contribution expectations and identifies who needs to be informed that these activities are going on.
• ARCI is an iterative and empowering process that resolves ambiguities, omissions, redundancies and confusion surrounding work assignment and performance.
Roles and Responsibility Mapping:
Accountability: Makes the DecisionThe person ultimately accountable. Includes strategic authority, yes-no, vetoand assignment powers, and final approval.
Responsibility: Perform the workThe person(s) assigned the job by the “A”. Includes tactical responsibility for doing the work and completing the tasks.
Contribute: Communicate the work (2-way)The person(s) who provide special support or should be consulted in making decisions or doing work.
Inform: Socialize the Work (1-way)The person(s) needing to be informed at key decision points during the work. The work’sproviders, customers and beneficiaries.
A
I
C
R
Roles and Responsibility Mapping (ARCI) Key Definitions
Accountabilities Undefined / Unclear
Assignments Delayed / Incomplete / Redundant
Communications Inadequate / Distortions
Approvals / Decisions Inconclusive / Confusion of Roles
Decision Points Unclear / Multiples / Wrong Level
Responsibilities Denial / Finger-pointing
Work Performance Wrong People / Wrong Level
Interfaces Ignored / Abused / Mismanaged
ARCI Needed When….
Roles and Responsibility Mapping:
Accountable
Inform InformRespon-
sible
Contribute
How ARCI works:
1. Prioritize the deliverables and tasks.
2. Draft an activity matrix with ARCI codes
3. Complete strawmodel ARCI matrix.
4. Consider ARCI Guidelines
5. Plan – Do – Review – Follow-up
Roles and Responsibility Mapping:
Accountable
Inform InformRespon-
sible
Contribute
Prioritize the fundamental tasks in the planning of a target Integration Readiness Assessment
1. Articulate Strategy, Objectives and Value Drivers
2. Build State-of-Operations model
3. Build State-of-Organization model
4. Build State-of-Information Systems model
5. Build Integration readiness hypotheses
6. Craft, schedule and conduct interviews
7. Assess people and culture issues/barriers
8. Conduct gap analysis
9. Consider options and scenarios
10. Validate, quantify and qualify
1. Prioritize Deliverables and Tasks.
Accountable
Inform InformRespon-
sible
Contribute
7
2. Draft and Activity Matrix with ARCI Codes.
Accountable
Responsible
Contributio
n
Inform
ed
Accountable
Inform InformRespon-
sible
Contribute
1. Articulate Value Drivers, Strategy, Objectives and
2. Build State-of-Operations model
3. Build State-of-Organization model
4. Build State-of-Info Systems model
5. Build Integration readiness hypotheses
6. Craft, schedule and conduct interviews
7. Assess people & culture issues/barriers
8. Conduct gap analysis
9. Consider options and scenarios
10. Validate, quantify and qualify
8
3. Complete Strawmodel ARCI Matrix.
Accountable
Responsible
Contributio
n
Inform
ed
MAB
DIM
DIM
NMS
EMW
NMS
NMS
LAM
NMS
NMS
MAB; SCW
DIM
DIM
NMS; WSB
EMW
NMS; EMW
NMS; SCW
LAM; NMS; WSB;
NMS; Doc Prod
NMS
BOL
SLC
Doc
TSV
TSV
TSV
Doc
Doc
TSV
By R&R’s
Accountable
Inform InformRespon-
sible
Contribute
1. Articulate Value Drivers, Strategy, Objectives and
2. Build State-of-Operations model
3. Build State-of-Organization model
4. Build State-of-Info Systems model
5. Build Integration readiness hypotheses
6. Craft, schedule and conduct interviews
7. Assess people & culture issues/barriers
8. Conduct gap analysis
9. Consider options and scenarios
10. Validate, quantify and qualify
9
3. Complete Strawmodel ARCI Matrix.
A AccountableR ResponsibleC Contribute I Inform
Marty B
Don M.
Nancy S
Ed WLaurie
M
Scott W
Will
BDoc P
rod
A
A
R
R
A,R
A.R
A,R
A.R
A
A.R
R
A.R
A,R
R
R
R C
Bob L
Sharon C
C
C
By Individual
Accountable
Inform InformRespon-
sible
Contribute
1. Articulate Value Drivers, Strategy, Objectives and
2. Build State-of-Operations model
3. Build State-of-Organization model
4. Build State-of-Info Systems model
5. Build Integration readiness hypotheses
6. Craft, schedule and conduct interviews
7. Assess people & culture issues/barriers
8. Conduct gap analysis
9. Consider options and scenarios
10. Validate, quantify and qualify
10
Eliminate checkers checking checkers
Practice good team behaviors while making assignment decisions
Use interactive “Problem Solving /Team Building” environment to make ARCI decisions
Push A’s and R’s to the lowest practical level
Only one A per task
Keep it simple: minimize the C’s and I’s
Discipline and schedule: Plan - Do - Check – Follow-up
4. Consider ARCI Guidelines
Accountable
Inform InformRespon-
sible
Contribute
11
A AccountableR ResponsibleC Contribute I Inform
Marty B
Don M.
Nancy S
Ed WLaurie
M
Scott W
Will
BDoc P
rod
A
A
R
R
A,R
A.R
A,R
A.R
A
A.R
R
R
A.R
A,R
R
R
R C
R
Bob L
Sharon C
C
C
Vertical Rationalization
4. Consider ARCI Guidelines
What to watch for:
Too many R’s More than one A No A Biased work loads Unbalanced span of controls Mis-Qualifications
Accountable
Inform InformRespon-
sible
Contribute
12
Vertical Rationalization
4. Consider ARCI Guidelines
Too many R’s: Can responsibilities be pushed down? Is empowerment being challenged ?
More than one A: Can there be redundant assignments ?Can there be poaching, and why ?
No A: Is this role valid? Biased work loads?Is too much being assigned to too few?Is too little being assigned to too many ?
Unbalanced Are there more than 5 levels?Span of Controls: Does the A own less than 7 R’s ?
Mis-Qualifications: Are the right people doing the right things?Can job descriptions be rationalize ?
Accountable
Inform InformRespon-
sible
Contribute
13
A AccountableR ResponsibleC Contribute I Inform
Marty B
Don M.
Nancy S
Ed WLaurie
M
Scott W
Will
BDoc P
rod
A
A
R
R
A,R
A.RA,R
A.R
A
A.R
R
R
A.R
A,R
R
R
R C
R
Bob LSharon C
C
C
Horizontal Rationalization
4. Consider ARCI Guidelines
What to watch for:
No R’s No A Multiple C’s Multiple I’s Mis-Qualifications
Accountable
Inform InformRespon-
sible
Contribute
14
Horizontal Rationalization
4. Consider ARCI Guidelines
No R’s Who will ensure that this job gets done?Is empowerment stalled by a hung decision?
No A’s Who is really accountable for this?Has A been pushed down so far it’s become an R?
Multiple C’s Are we over-processing or over-analyzing?Are we franchising the risk?
Multiple I’s Can we better manage our communications efforts?
Mis-Qualifications Are the people doing the right things?Can job descriptions be rationalized?
Accountable
Inform InformRespon-
sible
Contribute
15
Plan: Define the tasksSet clear deliverablesID & overcome barriers Understand dependencies
Do: Follow the planUse proven work management tools and methodologiesDiscipline and document Practice good meeting behaviors
Check: Conduct up-datesReport on assignmentsMitigate concernsPublish the minutes
Follow-up: Schedule regular follow-ups
5. Plan-Do-Review and Follow-up
Accountable
Inform InformRespon-
sible
Contribute
Act
Plan
Do
Review
Meeting