roles of executive director & bod. inner-workings of the hso moral entrepreneurship: maintaining...
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Inner-Workings of the HSOMoral entrepreneurship: maintaining viability HSO structure
HSO Innovation (Staying Fit case)
Executive director and board roles
HSO Structure
HSO Life Cycle: Stages Formation/Entrepreneurial-detect a need for service
Start up- initiate programs, run by sole mgr.
Growth Stage- build organization, refine service
Maturation- formal programs and mgt.
Stagnation/Renewal- perceptions change, organization
looses sight of mission
Entrepreneurship opportunity, or
Decline/Shut Down- if no renewal legitimacy lost, increasing
difficulty operating
“HSO succeed in their own way and fail in the same way. They run out of money.”
Moral Entrepreneurship: Preserving the HSO Viability
HSO form in response to something
Over time the public view of the situation changes, or
Means of addressing problem changes, or
Changes in environment make HSO obsolete
HSO must innovate and find new opportunities or lose legitimacy
Entrepreneurship & Innovation Process can be proactive or reactive
Applying existing capabilities in novel ways
A complete change of mission intended to serve new purpose
Adding additional services or technologies to meet same or new areas of need
Providing the same services, meeting same need in a new and different way
Involve novel way of providing service or a new service that satisfies a need not previously met
Moral Entrepreneurship involves Organizational ChangeDirected change is challenging
Organizations change is inevitable, managing the change is difficult
Effort will face resistance from within the organizationStructural impediments (ie policy procedures)Social impediments (ie political behavior)
Resistance from outside of the HSOGarner legitimacy for the changeEntering competitive space of others
HSO AdaptationDetect threat or opportunity in
environmentMost important activity, sooner detect easierGood HSO mgt. proactive and acts early
Analyze threat/opportunity
Consider HSO capability to react
Create sense of urgency
HSO Adaptation (cont)Develop plan of action
Execute plan: develop capabilities necessary to succeed
Evaluate progress, adjust
Revisit firm mission/strategy, adjust
Process can be lead by top of the organization or championed by an operational level employee
Note: this is simplistic and linear, truth is its hard and an iterative process
Enviro Change Effect Legitimacy: HSO DiesThe institutionalization of mental health patients is viewed as inhumane by some in mental healthcare community and civil libertarians
Policy makers are lobbied to change laws that allow for involuntary institutionalization; professionals frown on the practice
Policy changes and laws are enacted
Residential facilities lose legitimacy, cuts in funding
Care facilities change there means of service delivery or go out of business
Review
HSO Adaptation: ExampleHSO realizes managed care emerging as the preferred way
to administer healthcare services
HSO studies what it must do to operate in an environment dominated by managed care organizations (MCO)
MCOs purpose is cost control and therefore demand copious amounts of written record (paperwork) accurate accounts of services provided, documentation of work
done, and compliance with policies to receive payment
Healthcare providers adaptation means developing capability to meet the demands of managed care companies
Providers that choose not to enter or delay entry into managed care put firm survival at risk
Adapting to Serve Managed CareStaff must be trained or new staff hired that can
perform bureaucratic work
Technology (computers) and systems of operation must be in place to provide tools for workers to perform job
HSO may need to alter services or treatment programs that fit with MCO requirementsOnly prescribe or implement treatments approved by
MCOComplying with MCO influences who the HSO treats and
how the HSO treats them
Challenge of ChangeHSO can no longer make recipients their focal
customersMCO is the most important stakeholder
Climate of HSO will become more bureaucratic
Culture may become less client focused
Can be de-motivating for workers that derive satisfaction from providing service to others
HSO Change LessonsTendency to regress back to way organization
worked
Very challenging to make change a permanent part of the organization
Requires change at all levels of the organization
Systems formal and informal need to align with the demands to adaptation
Opportunity SeekingMeet a need
Assess and develop capability to meet need
Have buy-in from operational service providers and top management & BOD
Meet need in a way that is acceptable to outside stakeholders and institutional/task environment
A Way to Lead HSO ChangeIdentify need
Demonstrate capability to meet need
Demonstrate how meeting need helps HSO viability
Garner support at multiple levels
Secure support from important outside stakeholders
Staying Fit: Moral Entrepreneurism
Schumpter: The entrepreneur is the innovator that creates change throughout markets.
Raised the bar of expectations of clients which will effect competition.
HSO Survival Requires ChangeThe HSO must evolve with changes in the environment
To survive HSO changes what it does and how it does it to survive Change is ongoing and inevitable, challenge is to manage it
Stagnation (failure to assess threats and opportunities) is a path to death
Management needs to study its operating environment and plan change.
“Staying Fit” management was proactive and met a need (social exercise and opportunity) of its core constituents.
Case Study: Staying Fit, inside and outRetirement community in Santa Barbara is part of
the largest nonprofit retirement living services company in So. Cal
Santa Barbara location decides to invest in a Fitness and Aquatic center to be used by residents and seniors living nearby
Center provides exercise pool, strength training and a conditioning room. Physical therapy is provided on site
Off hours rents the facility to community at largeHelps to keep cost of services lower for seniors
Staying Fit: Meeting an unmet needCenter develops a lifestyle model of
services designed to meet both social and physical needs of its clientSocialization for seniors is a stubborn challenge.
The center promotes more independence, socialization and availability to community at largeProvides volunteer and back to work
opportunities for seniors
Staying Fit: DiscussionEnlarged services to meet a serious need of
seniors.Not just a typical senior living facility
Able to deliver the services at a lower cost
Attracted more clients. “Oh my gosh I could live here.”
Case: Entrepreneurship & ChangeThinking about the “iceberg” analogy of
organizations:
Can you think of any circumstances/ threats that could cause Vista Del Monte to abandon the new program?
What should Del Monte do ensure the “Vitality” program remains permanent part of Vista Del Monte?
Organization is like an icebergOn surface formal aspects: Constructed and visible
• Policies & Procedures • Technology• Structure• Chain of command• Stated objectives
More than Meets the EyeBeneath the surface organic, dynamic,
evolvingSocial processes & aspects of the organization
Embedded knowledge/skills Attitudes Assumptions Unhealthy conflict Underlying skills Informal interaction Political behavior Group norms
Strong Culture: Vista Del MonteVision
Preserving the not-for-profit heritage of “Doing Good . . . And Doing It Well” through a human services delivery system that makes a difference in the quality of life of those served.
Mission
Meeting needs through excellence in human services.
Parent Company Values: Set the Stage for Sustained ChangeCustomer Satisfaction
Integrity in relationships
Individual initiative, expression and creativity
Teamwork and trust
Fiscal responsibility
Innovative services and products
Evidence of a strong culture
Protect the Mission
REVIEW: case study Metropolitan Area Neighborhood Nutrition Alliance
Tension between mission and HSO viability
Tendency compromise mission for financial needs
Mission of the HSODefines the HSO reason for being.
Usually captured in a succinct statement. “The Minneapolis Heart Institute Foundation seeks to improve
cardiovascular health through education and clinical research”
Mission change can be deliberate or realized after the change has occurred.
Revisiting the mission can lead to revitalization of the HSO.
Protecting the Mission: AA “to stay sober and help other alcoholics to achieve sobriety.”
Concise scope of service: mission has not changed over decades.
Leaderless: “Big book and 12 traditions act as guides and rules of behavior.”
Road blocks against outside interference or dependence. Limits on donation amounts. Will not lend its name in any form of sponsorship. No promotion. Limits on donations amount.
Flat structure/Loosely coupled. Each meeting operates separately from all others. If one gets corrupted it
will not effect any other members or part of the organization.
“The only constant is change (Heraclitus)”
The driver of change comes from the environment, but occurs within the firm.
To meet needs of environment the HSO makes changes (often incremental) to how it operates and the services it provides.
Often these changes are reactive and not realized until long after the mission has changed.
Legal ramifications for changing mission- nonprofit status is approved based on mission stated in application
Mission Change Bloat or shrink.
Mission change can be for the Good or Bad.
Can occur when the original need the HSO serve changes.
Begin to serve other needs/markets.
HSO looses focus (Red Cross Case Study).
Mission ChangeHow we think we change should occur:
Rational process: examine the question, collect data and make a decision that is based on the data collected.
How change does occur: Real WorldIterative, undetected and hopefully realized at
some point. Political Process: Different versions of the
perceived change.Usually takes a shocking event (threat to firm
viability) to make us realize the change or be OPEN to change.
CEO Enigma: Different Type of LeaderThe HSO manager has to be proficient in the art
of management and in public policy.
The HSO leader must be knowledgeable about the technology the firm provides.
This situation creates a potential source of difficulty and problems in running the organization.
Balancing fiscal and service needs presents employee management challenges.
HSO: Management ChallengesHSO are typically “lean” at the management level,
therefore the ED or CEO plays a complex role.
Pay is much less than FPO counterpart ($30k-$200k)If paid too much HSO may loose legitimacy and is
scrutinized.
2 primary responsibilities that fall into HSO management. 1) operational manager-things running smoothly,
efficiently, resources being properly used 2) fund raiser-Securing funds necessary for the HSO to
continue operation.
Not easy to find both skill sets in one person. ENIGMA
Role of the CEO (Ex. Dir)Chief role model: Strive for Excellence
Changing from caretaker of the firm to professional manager.
Moving away from focusing on internal operations.
The future ED/CEO role more strategic and requiring skills associated with professional managers. Delegating authority, managing the firms relationships
with other organizations, developing strategic focus.
The CEO JobImplement board policyPlan & coordinate policies for governing
program of servicesGuide staff in formulating strategies to
achieve HSO objectivesManage personnel according to HSO policyAttend all board and ad-hoc committee
meetingsKeep Board informed about finances,
operations and HSO programs
What Makes a Good CEOStaff Perspective:AccessibilityAvailabilitySense of humorEmpathy and concernCandid forthrightGood listenerResponsiveHard workingRole model
Board Perspective:CompetitivenessVisionLeadershipAbility to work with
diverse groupsFinancial acuity
Most from service provider ranks do not have training in financial management
Changes in CEO RoleCaretaker Professional Mgr.
Central/Delegation Authority Centralized Authority Delegate
Internal/External orientation Internal focus Mgmnt of external environment
Organizational goals Operational Efficiency Organizational effectiveness
Management style Superficial, ad hoc Long term strategic
Operations focus Production/Maintenance Adaptation/Development
Openness to new options Little Considerable
ED/CEO Decision MakingIn an FPO management have a fiduciary
responsibility to shareholders to maximize return on investment.
Decision making is contained to this responsibility which by association aligns the financial survival of the firm with the actions of the CEO.
HSO management decisions are indirectly aligned with firm viability.Decisions are primarily focused on serving the firm
mission & fund raising.Enigma: primary goal of all organizations is survival
Output of hso does not garner $ directly.
Board of Directors/Trustees: RolesSimilar role as in FPO-governance.
A group of volunteers.
Determine the organization's mission and purpose
Select the executive staff through an appropriate process
Roles of BOD (cont.)
Provide ongoing support and guidance for the executive; review his or her performance
Ensure effective organizational planning
Legally responsible for making sure the organization remains true to its mission.
Safeguards assets
Operates in the public interest
Informal Role/Behavior of the BODBOD can be a source of legitimacy-high profile
folks.
BOD can provide status to its members.
BOD members can be active or not involved (giving their name to the cause).
BOD can be symbolic.RLA had 33 members ’92-’94 & 72 ’94-’97
Balance of Power between CEO and BOD.Boards can be weak or strong, personalities determine