roles & responsibilties of ho ds
TRANSCRIPT
![Page 1: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/1.jpg)
![Page 2: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/2.jpg)
Heads of Department- the term
HOD applies to appointed
post-holders who have
responsibility for either a
department or work area. The
prime role of HOD is to provide
strong Operational leadership.
![Page 3: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/3.jpg)
Planning
Motivating
Monitoring
Organising
Coordinating
communicating
![Page 4: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/4.jpg)
Determining what is to be done
and taking the necessary steps to
accomplish it. This also entails
predicting problems and making
the appropriate recommendations
or strategies to nullify such
impediments.
![Page 5: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/5.jpg)
More organized operations which may
result in better department management
Able to monitor and identify problems
and corrective measures;
Initiates a more focused instructor which
can result in increased productivity and
efficiency;
Facilitates effective learning;
Communicates the goals and objectives of
the department.
![Page 6: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/6.jpg)
Results in lower productivity and
inefficiency by both Managers
and staff members;
Disruptive operations which
implies more management;
Unequipped managers;
Failure to plan
![Page 7: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/7.jpg)
Bringing together all the resources in such a
way that the goals of the department can be
met.
![Page 8: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/8.jpg)
Monitor the use of supplies and
materials;
Assist in the delegating of
Managers and Staff Members;
Manage finances;
Setting procedures to assist in
accomplishing tasks.
![Page 9: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/9.jpg)
Results in misuse/mis
management of finances;
Unequipped with resources
(materials, furniture, etc.)
Lack of trainer/human resources
in the department.
![Page 10: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/10.jpg)
A process where by co-workers
are encouraged/influenced to
take the right actions to
complete tasks and jobs.
![Page 11: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/11.jpg)
Increases Manager performance,
Foster better relationships amongst staff;
Eases communication process.
![Page 12: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/12.jpg)
• Lack of communication which
may result in low productivity.
![Page 13: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/13.jpg)
Involves establishing and
implementing work performance
standards and measuring such
standards by matching them
with the established standards.
![Page 14: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/14.jpg)
Increases staff collaboration which
can promote creative thinking and
better results of the department;
Identifying corrective measures to
problems within the department;
Organize training/retraining
sessions.
![Page 15: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/15.jpg)
May result in poor performance of the
department and discrepancies among
workers.
Poor management of workers and low
standard of work.
Failure to Coordinate
![Page 16: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/16.jpg)
Transmitting information and ideas to
workers.
Benefits of Communicating
Reduce confusion among workers;
Ensure clarity of objectives and goals of the
department;
Increases efficiency and productivity within
the department;
Foster better relationships among staff
![Page 17: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/17.jpg)
Failure to Communicate
Confusion within the department;
Poor management of staff which can lead to
low productivity among staff;
May lead to demotivation of workers.
![Page 18: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/18.jpg)
Influencing or guiding the work
processes and motivating
workers to get the various tasks
completed in an effort to
achieve the goals of the
department.
![Page 19: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/19.jpg)
Improve operational processes;
Helps to identify strengths and
weaknesses of the
department, Managers and staff;
Ensure strategic Operations is
executed;
Ensure that goals are met (SLAs are
in order, etc)
![Page 20: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/20.jpg)
Results in low performances of
the department;
Reoccurrences of problems
within the department;
Ineffective training executed
which results in poor results of
staff.
Failure to Monitor
![Page 21: Roles & responsibilties of ho ds](https://reader033.vdocuments.net/reader033/viewer/2022052910/559b6e701a28ab4b778b456f/html5/thumbnails/21.jpg)
Assessing work performances to
determine how well the tasks
have been carried out and what
steps to take to improve future
performance.