roofing company striving for perfection when something goes wrong

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Page 1: Roofing company striving for perfection when something goes wrong
Page 2: Roofing company striving for perfection when something goes wrong

Roofing company striving for perfection when

something goes wrong

Page 3: Roofing company striving for perfection when something goes wrong

What do we do then? Well, the best thing we can do is

ensure ourselves it does NOT happen again.

Page 4: Roofing company striving for perfection when something goes wrong

Our goal? Make sure our mistakes happen only once.

Page 5: Roofing company striving for perfection when something goes wrong

**Thanks for your responsiveness with all my questions and promptness in taking care of a couple

small glitches.

Page 6: Roofing company striving for perfection when something goes wrong

Impressive follow-through by everyone involved.

~Springer Hunt, Seattle, 8/3/08

Page 7: Roofing company striving for perfection when something goes wrong

**Our gable vents were not closed off… Munched shingles needed to

be repaired later so a check list needs to be made to make sure all is completed correctly before you

leave.

Page 8: Roofing company striving for perfection when something goes wrong

You have worked with us to get it all completed thanks to Leslie being the middle

person.

Page 9: Roofing company striving for perfection when something goes wrong

~Suzanne Campbell, Everett, 10/16/08

Page 10: Roofing company striving for perfection when something goes wrong

^^Pro Roofing’s response: This was a good suggestion

one that we have since implemented.

Page 11: Roofing company striving for perfection when something goes wrong

Not only do we now have a check list but our roofers

will communicate with each homeowner every day

before we leave.

Page 12: Roofing company striving for perfection when something goes wrong

We’ll even do a walk around with you to make sure we’re catching things

and answering questions as things arise.

Page 13: Roofing company striving for perfection when something goes wrong

You can expect to be perfectly informed and

have everything done to your satisfaction when we

leave.

Page 14: Roofing company striving for perfection when something goes wrong

Roofing company striving for perfection when

something goes wrong

Page 15: Roofing company striving for perfection when something goes wrong

**Our only concern now is that there are numerous roof

tiles that are disfigured /bent. I assume they will

flatten our when the weather warms up…

Page 16: Roofing company striving for perfection when something goes wrong

~Susan Epps, Mill Creek, 12/21/09

Page 17: Roofing company striving for perfection when something goes wrong

^^ Pro Roofing’s response: Exactly correct. The roof shingles come in bundles

that sometimes get bent and stay that way until the

weather warms up.

Page 18: Roofing company striving for perfection when something goes wrong

They definitely lay down flat and glue together when the temperature gets about 60

degrees, and that is precisely what happened in this case.

Page 19: Roofing company striving for perfection when something goes wrong

About a week later the Owens Corning Woodmoor

shingles were laid flat together and glued tight.

Page 20: Roofing company striving for perfection when something goes wrong

It’s the best looking roof in the neighborhood!

Page 21: Roofing company striving for perfection when something goes wrong

For more information,call us today at 1-866-228-4999

Or visit us online at ProRoofingNW.com