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Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, Risk Management Direct: 18474937538 SPFA Convention & Expo – Dallas, TX February 2, 2012

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Page 1: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Roofing Safety and 

Roofing OSHA Update

by Tom Shanahan, MBA, CAENRCA Associate Executive Director, 

Risk ManagementDirect: 1‐847‐493‐7538

SPFA Convention & Expo – Dallas, TX February 2, 2012

Page 2: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Program Overview

• A Risk Management Approach to Safety • A Look at a Complete Safety Program• Safety Issues• Health Issues• OSHA Update

– Citations and Penalties

• Q & A 

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 2

Page 3: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

A Risk Management Primer

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 3

Page 4: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Risk Management

• What is Risk Management?*– Dr. E.J. Leverett of U of Georgia says it’s the “pre‐loss planning for post‐loss delivery”.

– It seeks to plan in advance for losses in order to protect the assets and financial viability of the company.

– And to minimize the cost of the risk, should it occur.

*IRMI Construction Risk Management Vol.1 1996 – Slides 3‐10

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 4

Page 5: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

The Risk Management Process

• Step 1: Risk Identification• Step 2: Risk Analysis• Step 3: Designing the Risk Management Strategy

• Step 4: Implementation• Step 5: Review

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 5

Page 6: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Roofing BLS Data2009 2008 2007

Fatalities 76 71 95

From Falls 54 55 74

From Exposures 5 8 12

From Transportation 9 11 5

Non‐fatals 9,700 10,300 10,800

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 6

Page 7: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

The Risk Matrix

RetainRetain and implement loss prevention measures

Transfer and implement loss reduction measures

Avoidance

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 7

Page 8: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Side‐by‐side Risk 

ManagementStep 1: Risk IdentificationStep 2: Risk AnalysisStep 3: Designing the Risk 

Management Strategy

Step 4: ImplementationStep 5: Review

Risk Management Approach To Safety

Step 1: Safety Hazard IdentificationStep 2: Safety Hazard  AnalysisStep 3: Designing the Safety 

StrategyStep 4: Safety ImplementationStep 5: Safety Review

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 8

Page 9: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Designing the Safety StrategySafety Policies and Procedures:

Part 1a:Hierarchy of Controls    Higher & Lower Order of Controls

• Elimination of the hazard• Substitution of less hazardous materials, processes• Engineering controls like equipment modification or guards

• Warnings of the nature and extent of the hazard• Administrative controls like job rotation• PPE, personal protective equipmentFrom ANSI/AIHA Z10‐2005, Occupational Health and Safety Management Systems

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 9

Page 10: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Step 3: Safety Program: The Umbrella Approach

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 10

Page 11: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

ON-THE-JOB (OTJ)

INFORMAL

FORMAL

POLICIES & PROCEDURES

SAFE

TY

CO

MM

ITTE

E

MANAGEMENT COMMITMENT

Annual Safety meetingNew ee orientationSemi-annual meeting

Safety-specific trainingMfr-sponsoredVideo/on-line programs

Tool box talksWeekly inspectionsSafety auditMentoring

In line with Mission?BudgetGoals (ins.stats/job checklists)

Ow

ner +

Sr.

Mgm

t +Jr

. Mgm

t + F

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+ 2

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Page 12: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Safety Committee

• Comprised of all levels in organization, as a minimum:– Owner– Senior Management– Middle Management (superintendent and/or foreman)– Field worker

• Chair rotates• Participants rotate on a 6 month staggered basis, for example• Performs accident investigation, follow up and follow through• Safety Director to act as facilitator 

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 12

Page 13: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Safety Director Role

• Not solely responsible for safety• Facilitates

– Keeps current chair on task• Assists with agenda development, follow through on action items, budget maintenance, minute taker/distributor, accident investigation reporting

– Creates  budget draft– Training coordinator

• Speakers, demonstrations, etc.• Trainer, possibly

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 13

Page 14: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Where do you start   ‐or‐Where do you start over?

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 14

Page 15: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

ON-THE-JOB (OTJ)

INFORMAL

FORMAL

POLICIES & PROCEDURES

SAFE

TY

CO

MM

ITTE

E

MANAGEMENT COMMITMENT

Annual Safety meetingNew ee orientationSemi-annual meeting

Safety-specific trainingMfr-sponsoredVideo/on-line programs

Tool box talksWeekly inspectionsSafety auditMentoring

In line with Mission?BudgetGoals (ins.stats/job checklists)

Ow

ner +

Sr.

Mgm

t +Jr

. Mgm

t + F

ield

+ 2

6 m

o. ro

tatio

n

Saf

ety

Dire

ctor

as

Faci

litat

or O

NLY

Page 16: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

What is a safety program ultimately supposed to do?

Identify, teach 

and reinforce desired behaviors

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 16

Page 17: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Why should you care?

• Well, all the, hopefully, obvious reasons…– Accidents impact on lives, livelihoods, productivity, morale…

– Cost/profitability– Legal issues– And OSHA???

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 17

Page 18: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

OSHA Update

• Safety and Health Program Standard– I2P2

• Increased Penalties and Enforcement• “Green” Exposures

– PV– Vegetative

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 18

Page 19: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Safety Program Standard―IIPP

• No current requirement for written program (but, respiratory protection plans, haz comm program, emergency action plan, fall protection plans must be written)

• Proposed regulatory text in early 2011 ?• New OSHA web page on IIPPhttp://www.osha.gov/dsg/topics/safetyhealth/index.html

• Existing standards– California, other state plans– ANSI Z10

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 19

Page 20: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

I2P2 Program components• Any proposal is expected to contain the following elements:

– Hazard identification– Hazard control– Training and education– Management leadership– Employee participation– Program evaluation and update– Multi‐employer aspects

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 20

Page 21: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Green Exposures

• ACCSH has a work group dedicated to ‘green’ and their eyes are set on roofing as part of that effort– Falls– Electrocutions– Other new trades on roofs

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 21

Page 22: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Other OSHA Safety Issues– Cranes 

– NRCA Special Report – NRCA compliance assistance

– Ergonomics– Repetitive Stress Injuries

– MSD box being added to OSHA logs– Noise – Fall protection

• Regulations• OSHA emphasis programs• NRCA compliance assistance• Residential issue—won’t cover here, but please call…

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 22

Page 23: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Low-slope Fall Protection• Trigger height = 6’ or greater• Options

– PFAs– Guardrails– Safety nets– Warning lines– Safety Monitors– All of some of above depending on situation

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 23

Page 24: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Walking backwards…

• Regulations a good fit for Spray Foam applications

• What are the challenges?– Tripping– Monitoring

• Hearing the monitor

– Others?

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 24

Page 25: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Health Issues

– Lead – Silica – HAZCOM– Fumes

– Asphalt – won’t cover here, but please call…– Solvents and Adhesives— “

– MDI» Respiratory standard requirements

– Permissible Exposure Limits– 100’s to be reviewed/added??

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 25

Page 26: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Lead– OSHA and EPA regulations– EPA lead renovation, repair and painting rules (4/22/10) Maximum fines $37,500

– Residential & child‐occupied facilities (pre‐1978)– Firm certification; certified renovators; work practices; state/federal jurisdictional issue; penalties

– New rulemaking seeks to apply RRP to public and commercial buildings

– OSHA lead regulation presumesexposure during certain job tasks

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 26

Page 27: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

States administering own lead RRP rules

• Alabama• Iowa• Kansas• Massachusetts• Mississippi• North Carolina• Oregon • Rhode Island• Utah • Washington• Wisconsin

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 27

Page 28: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Links to EPA resources• Search for training providers by Zip code:

http://cfpub.epa.gov/flpp/searchrrp_training.htm• Company certification application (Form 8500):

http://www.epa.gov/lead/pubs/firmapp.pdf• “Renovate Right” brochure for customers:

http://www.epa.gov/lead/pubs/renovaterightbrochure.pdf

• EPA Sample Recordkeeping Checklisthttp://www.epa.gov/lead/pubs/samplechecklist.pdf

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 28

Page 29: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

OSHA Lead Regulation• Employer must initially determine if lead level is at or

above action level of 30 micrograms (PEL is 50 micro/g)• An exposure of 10X the PEL is presumed when lead

paint or coatings are present and the worker is – Manually demolishing structure– Manually scraping, sanding, power cleaning (dust) or heat gun

applicationsUntil an exposure assessment is done– respirators– PPE– Change areas– Hand washing facilities– Training

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 29

Page 30: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Silica• A new, OSHA proposed rule on

silica is expected soon• Current construction rule contains

an obsolete exposure-level test protocol

• New rule likely will set PEL at a fraction of current gen. industry level of 10 milligrams/cubic meter air

• Industry groups asked for construction-specific rule

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 30

Page 31: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

HazCommNew OSHA rule may be out in 2011

Effective date not certain/2-year phase-in?

Aligns OSHA rules with GHS

MSDSs will be in a set format and be termed Safety Data Sheets (SDSs)

Product labeling will be simpler and contain more pictographs

Training burden for roofing contractorsT.R. Shanahan, CAE                                            

(c)  NRCA Associate Executive Director 31

Page 32: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

OSHA Penalty and Enforcement 

Update

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 32

Page 33: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Penalties and Enforcement• Serious-Likely to cause death or serious injury • Other than serious • Willful-intentional disregard or plain indifference • Criminal willful (death; $250K/$500K/6months jail)• Repeat-substantially similar condition or hazard ($70K max)

o 5 years of final order; 2X/5X/10X the original GBPo state plan citation no basis for federal

• De minimis• Regulatory

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 33

Page 34: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Gravity-Based Penalty

Severity/Probability Old New

High/Greater $5,000 or $7,000 $7,000

Medium/Greater $3,500 $6,000

Low/Greater $2,500 $5,000

High/Lesser $2,500 $5,000

Medium/Lesser $2,000 $4,000

Low/Lesser $1,500 $3,000

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 34

Page 35: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Size

Old Reduction New Reduction

1 - 25 60% 40%

26 - 100 40% 30%

101 - 250 20% 10%

251 or more None None

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 35

Page 36: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

New History Policy OnlyHistory Adjustment

DescriptionAdjustment

Company has had no OSHA history in past 5 yrs from final order date. No Reduction Given Company has been inspected in the past 5 yrs and was issued Serious citations, but not HG.

No Reduction Given

Company has been inspected in the past 5 yrs and was issued OTS citations only. 10% ReductionCompany has been inspected in the past 5 yrs and was found to be in-compliance. 10% ReductionCompany has been inspected in the past 5 yrs and was issued HG Serious, Willful, Repeat and/or FTA citations.

10% Increase

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 36

Page 37: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Repeat Violations

Old New

Proposed if a final order citation in the previous 3 yrs

Proposed if a final order citation in the previous 5 yrs

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 37

Page 38: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Application ofPenalty Adjustment Factors

• Current:  All penalty reduction factors summed and multiplied by the Gravity‐Based Penalty (GBP)

• New:  Penalty adjustment factors will be applied serially to the GBP (e.g., 10%, then 40%, etc. instead of 50%)– Example follows

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 38

Page 39: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Sample Moderate Gravity Comparison:  Summed vs. Serial

Sample Data Summed (old) Serially*

High/Lesser $5,000 $5,000

History (10%) $4,500 -10%

Good Faith (15%) $3,825 – 15%

Quick Fix (15%) $3,251 – 15%

Size (30%) 10% + 15% + 15% + 30% = 70% $2,275 - 30%

Result $1,500 $2,275

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 39

Page 40: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Penalty Adjustment at the Informal Conference

• Area Directors only have authority to reduce penalty by 30%

– Beyond 30% requires Regional Administrator approval

• An additional 20% reduction can be offered to small employers, if employer agrees to retain an outside safety and health consultant

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 40

Page 41: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Who gets cited under OSHA’s Multi‐Employer Worksite Policy

• Creating– Employer who caused the hazard

• Exposing– Employer whose employees were exposed to the hazard

• Correcting– Employer who was responsible for correcting the hazard

• Controlling– Employer with general supervisory authority over the worksite with 

the power to correct violations directly or indirectly

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 41

Page 42: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

The Unforeseeable Employee Misconduct Defense

Must show:

–That you have established work rules to prevent the violation;

–That the rules were adequately communicated to employees;

–That the employer took steps to discover infractions; and

–That you effectively enforced rules when infractions were discovered.

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 42

Page 43: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

The Unforeseeable Employee Misconduct Defense

•Does your safety manual address the hazards encountered on a daily basis in both Spanish and English?

•Weekly training and toolbox talks in Spanish and English – DOCUMENT•Documentation should include topics covered and attendees

•Self‐inspections and job site audits – DOCUMENT•Management or agents should inspect job site at least daily•Identify hazards and abatement measures implemented•Periodic inspections by others

•Disciplinary measures are implemented – DOCUMENT•Have a written disciplinary policy and ensure employees know they are subject to discipline for safety violations

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 43

Page 44: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Wrap up and Questions…

• NRCA Catalogue

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 44

Page 45: Roofing Safety and Roofing OSHA Update Session 2... · Roofing Safety and Roofing OSHA Update by Tom Shanahan, MBA, CAE NRCA Associate Executive Director, ... action plan, fall protection

Thank you!

T.R. Shanahan, CAE                                            (c)  NRCA Associate Executive Director 45