Rose Holley, Trove ManagerNational Library of Australia

ALIA Online Conference, Sydney

1-3 February 2011

Find and Get in Trove: Making Getting Better

rholley@nla.gov.au

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‘Find’ and ‘Get’ 100 million items

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Why ‘Getting’ matters“It is important to remember that for many end users,

without the delivery of something he or she wants or needs, discovery alone is a waste of time. ..Delivery is the goal of most searches”

OCLC, 2009, Calhoun. ‘Online Catalogs - what users and librarians want’

“…it is natural to expect to be able to access content, not just discover it…”

Australian Sports – Hunting the Emu, 1886 http://trove.nla.gov.au/work/11691456

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Seamless, self service, convenience “Self service, satisfaction

and seamlessness are definitive of information seekers expectations. Ease of use, convenience and availability are equally as important to information seekers as information quality and trustworthiness.”

2003 OCLC Environmental Scan

Dark Orange, 2008, Emu feathers in hat http://trove.nla.gov.au/work/11548523

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What matters to usersOCLC, 2010 Katie Birch

“In the old days the library was it - there weren’t many other choices. Today that is not the case”. OCLC, 2003, Environmental Scan

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Reduce dead ends…Users are 1. Unable to get the

item: no holdings, no purchase, no online.

OR2. Unsure how to get

the item: screen confusing, too much information.

Benny Lin, 2005, Flickr

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Unambiguously identify digital items

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Add enrichment data• Cover art• Abstract• Table of contents• Reviews• Ratings• Comments• Lists

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Multiple get options

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Label the ‘online’ categories more clearly within that tab

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Libraries tab improvements

• View by state

• Collapse/expand holdings

• Show access conditions

• Colour code access

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My libraries – access conditions

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Short library names in results

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FRBR - Emu “work” get screen

Version ‘get’ options below

Work ‘get options’

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Emu “versions” get screen

Date and language show but details are collapsed. Click the cross to expand

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Version get screen - expanded

Swedish version

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Purchase item

Bookshops with online catalogue

Bookshops without online catalogue

Private sellers add details in comments

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Newspaper alerts

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Expansion of ‘Copies Direct’ to Newspapers

• High quality print• Tiff file• Missing pages not digitised• Better/different copy of poor quality page

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Access to authenticated resources for affiliated users

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What can Trove/ANBD contributors do?

Update holdings in ANBD (especially deletions) these will carry through to Trove

Update ALG and your holdings to show as much granularity as possible. It is better for users to see branch locations rather than parent organisation

Enable deep linking from your catalogue to Trove

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Digitisation• Planned digitisation programme• Utilise national newspaper

digitisation infrastructure and contribute regional titles ($2 page)

• Invite users to suggest items for digitisation

• Activate ‘digitisation on demand’ (no cost to user and items made available to all)

Photo courtesy of Kirtasbooks

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Print on Demand

http://www.print21online.com/news-archive/angus-robertson-gets-brewing-with-espresso-book-machine/http://www.print21online.com/news-archive/angus-robertson-winds-down-pod-book-machine/

Espresso Book Machine.

One installed in Australia 2008, removed 2010.

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Remote copying servicesRe-imagining Libraries project for NSLA libraries 2011- 2013• Implement remote copying services• Integrate services into Trove

• NLA ‘Copies Direct’ already implemented• SLV remote copying service activated Dec 2010, not yet

implemented into Trove.

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How to deal with dead ends?

Actually no get options…

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How to deal with broken links?

How much is broken?• 3-5% in ‘Freely available’• Up to 50% in ‘Possibly

online’

As a comparison…

• 35-45% of links in Australian monographs and serials in NLA catalogue broken

Ideas for fixing?• Use pi’s not url’s• Change ANBD workflow and

add link checker• Change Trove harvester

workflow to add link checker

• Users report/mark/correct broken links

• Identify worse offenders• Send lists of broken links to

record owners for fixing

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Buy digital books – Google ebookstore

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Buy things other than books?

Music – DVD – Audio - Maps

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The ‘Get’ Golden Egg

“ I am registered in Trove, there will be a ‘get it’ button for the item I want. This would send a request to the library, museum, archive, art gallery etc. The item would be sent to me at home. I would be able to track its progress, it wouldn’t cost much, it would be quick and reliable. I wouldn’t necessarily have to return the item”.

Sterling silver cup with mounted Emu egg, 1862, National Gallery of Australia. http://trove.nla.gov.au/work/12546245

National, easy, unmediated, cheap, direct-to-door ‘get’ system.

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I call on you…

• Please help improve ‘getting’ for Trove users

• How can Australians implement a new ‘get’ system that really meets the needs and expectations of users?

Emu caller at Australian Museum

Toby Hudson, 2010

Questions?

EMU © Copyright 2010 David Chudnov, FreeLargePhotos.com.